51 to 75 of 238 Permanent Customer Insight Jobs

This transformation is shaped around cross-functional product teams aligned to key mission areas such as Planning, Network Operations, Engineering, Aircraft Performance, Safety, and Airports. By integrating data-driven insight with advanced technology platforms, we aim to deliver smarter, faster decision-making, stronger operational performance, and an improved experience for both crew and customers. Our approach is designed to … priorities, and guiding multiple cross-functional squads. These teams, made up of engineers, and delivery partners, will rely on your leadership to ensure every product decision is grounded in customer insight, operational efficiency, and commercial value. You will play a key role in shaping how technology enables the airline's growth, competitiveness, and customer experience at scale. More ❯

business – now entering an exciting new chapter of growth and innovation. After a recent restructure and refocus on the UK market, the company is investing in technology, marketing, and customer experience to drive retention and engagement. They’re now looking for a Lead Product Designer to guide the next evolution of their digital experience. The company also provide particularly … brand across multiple digital touchpoints – from onboarding and personalisation journeys to eCommerce flows and subscription management. Working in a collaborative, cross-functional environment, you’ll help shape strategy, champion customer insight, and elevate design quality at scale. You’ll also... Partner with Product, Engineering, and Research to define and deliver customer-focused experiences. Use data and insight More ❯

a nationally recognised organisation in the sporting sector. THE COMPANY: This organisation is embarking on a major digital transformation programme designed to modernise systems, improve data capability, and enhance customer engagement. You'll join during a pivotal stage in their journey, leading the replacement of a core CRM platform and helping to deliver enterprise-wide improvements in customer insight and marketing effectiveness. THE ROLE: As a Solutions Architect, you'll define and oversee the architecture for CRM, Customer Data Platform (CDP), and marketing technology systems-ensuring scalable, integrated, and future-proof solutions. Key responsibilities include: Lead solution design and architecture for CRM, CDP, and marketing technology platforms Oversee the replacement of the existing CRM system … and data migration to Microsoft Dynamics Support the rollout of a new Customer Data Platform (CDP) for segmentation and analytics Translate business needs into robust, scalable solutions Align designs with the Enterprise Architecture strategy and long-term technology roadmap YOUR SKILLS AND EXPERIENCE: A successful Solutions Architect will bring: 5-10 years' experience in Solutions Architecture Strong expertise in More ❯

a nationally recognised organisation in the sporting sector. THE COMPANY: This organisation is embarking on a major digital transformation programme designed to modernise systems, improve data capability, and enhance customer engagement. You'll join during a pivotal stage in their journey, leading the replacement of a core CRM platform and helping to deliver enterprise-wide improvements in customer insight and marketing effectiveness. THE ROLE: As a Solutions Architect, you'll define and oversee the architecture for CRM, Customer Data Platform (CDP), and marketing technology systems-ensuring scalable, integrated, and future-proof solutions. Key responsibilities include: Lead solution design and architecture for CRM, CDP, and marketing technology platforms Oversee the replacement of the existing CRM system … and data migration to Microsoft Dynamics Support the rollout of a new Customer Data Platform (CDP) for segmentation and analytics Translate business needs into robust, scalable solutions Align designs with the Enterprise Architecture strategy and long-term technology roadmap YOUR SKILLS AND EXPERIENCE: A successful Solutions Architect will bring: 5-10 years' experience in Solutions Architecture Strong expertise in More ❯

SENIOR CUSTOMER ANALYST - LONDON UP TO £75,000 THE COMPANY We are working with a globally renowned consumer tech business on 2x key customer-centric analytics hires. THE ROLE The successful Senior Customer Analyst responsibilities will include: Use SQL and visualisation tools to analyse and communicate customer insights. Identify opportunities to optimise the customer journey … from acquisition to loyalty and retention. Design and evaluate A/B and multivariate tests to inform marketing and CRM strategies. Use customer data to shape growth and retention initiatives, supporting overall commercial targets. Develop and maintain customer lifecycle frameworks to identify where customers sit and how to move them between stages. Translate complex data into compelling narratives … that influence strategic decisions. Partner with marketing and customer teams to measure campaign effectiveness and improve targeting. YOUR SKILLS AND EXPERIENCE The successful Senior Customer Analyst will have the following skills and experience: Advanced SQL skills and experience working with a modern data stack. Strong proficiency in a dashboarding or BI tool (e.g. Tableau, Looker, Power BI). More ❯

looking for a Product Owner to spearhead the development of high-value SaaS products within our client’s platform. This role is perfect for someone who combines technical savvy, customer insight, and strong business acumen. This role offers fully remote working, but applicants must be based in the UK with unlimited right to work. Occasional global travel may … be required. Day-to-day of the role: Define, prioritise, and refine the product backlog to align with customer needs and strategic goals. Collaborate closely with engineering, design, and QA teams to ensure timely delivery of high-quality features. Lead Agile ceremonies, including sprint planning, backlog grooming, and retrospectives. Work in tandem with Product Managers to ensure the product … roadmap supports company OKRs and customer outcomes. Engage directly with customers to collect feedback and foster continuous product enhancement. Guarantee that each product increment offers tangible customer value and complies with regulatory standards. Track performance metrics such as feature adoption, delivery cycle time, and product quality. Coordinate with go-to-market teams to prepare for releases and manage More ❯

looking for a Product Owner to spearhead the development of high-value SaaS products within our client’s platform. This role is perfect for someone who combines technical savvy, customer insight, and strong business acumen. This role offers fully remote working, but applicants must be based in the UK with unlimited right to work. Occasional global travel may … be required. Day-to-day of the role: Define, prioritise, and refine the product backlog to align with customer needs and strategic goals. Collaborate closely with engineering, design, and QA teams to ensure timely delivery of high-quality features. Lead Agile ceremonies, including sprint planning, backlog grooming, and retrospectives. Work in tandem with Product Managers to ensure the product … roadmap supports company OKRs and customer outcomes. Engage directly with customers to collect feedback and foster continuous product enhancement. Guarantee that each product increment offers tangible customer value and complies with regulatory standards. Track performance metrics such as feature adoption, delivery cycle time, and product quality. Coordinate with go-to-market teams to prepare for releases and manage More ❯

looking for a Product Owner to spearhead the development of high-value SaaS products within our client’s platform. This role is perfect for someone who combines technical savvy, customer insight, and strong business acumen. This role offers fully remote working, but applicants must be based in the UK with unlimited right to work. Occasional global travel may … be required. Day-to-day of the role: Define, prioritise, and refine the product backlog to align with customer needs and strategic goals. Collaborate closely with engineering, design, and QA teams to ensure timely delivery of high-quality features. Lead Agile ceremonies, including sprint planning, backlog grooming, and retrospectives. Work in tandem with Product Managers to ensure the product … roadmap supports company OKRs and customer outcomes. Engage directly with customers to collect feedback and foster continuous product enhancement. Guarantee that each product increment offers tangible customer value and complies with regulatory standards. Track performance metrics such as feature adoption, delivery cycle time, and product quality. Coordinate with go-to-market teams to prepare for releases and manage More ❯

and supporting the frontline IT service team. Managing both the IT Service Desk and Field Engineers to deliver a first-class service experience across the organisation, youll make sure customer incidents and requests are resolved efficiently, new colleagues are onboarded smoothly, and IT assets are tracked and managed effectively. Your focus will be on creating a high-performing, customer-focused service that reflects our values and delivers on our customer promise. Youll ensure that strategic projects and initiatives are effectively onboarded into IT operations and continually review the processes used to deliver services to ensure that they are fit for purpose and are aligned with our strategic vision of service delivery, using customer insight and … Management using MS Intune and PatchMyPC. Youll also have a proven track record in developing and managing SLAs, KPIs, and SAPs. Our ideal candidate will Have experience in a customer facing IT Service role. Hold a recognised IT or IT Service certification such as ITIL, SDI, or equivalent. Have management experience of leading IT Service Desk and IT Field More ❯

OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered, working closely with … looking for a passionate and experienced Senior Data Scientist/Manager to lead personalization efforts within their CRM ecosystem. You’ll develop predictive models and recommendation systems that enhance customer engagement across global markets. THE ROLE Lead development of machine learning solutions for CRM personalization. Build and optimize recommendation engines using neural networks and deep learnings, incorporating product embeddings … and other advanced features to improve relevance and performance. Collaborate with CRM and regional marketing teams to align with campaign goals and customer segmentation strategies Own the full ML lifecycle—from model design to deployment and monitoring. Partner with engineering and data teams to ensure scalable solutions. Continuously monitor and improve model performance using data insights and feedback. REQURIED More ❯

platform stability, feature delivery, user experience, catalogue performance, and commercial optimisation. Lead the 2026 AI-Orchestrated Learning Engine, embedding adaptive pathways, personalised delivery, and intelligent reporting. Use analytics and customer insight to drive adoption, engagement, and retention across our SME base. Champion the learner and client voice through continuous discovery, testing, and iteration. Collaborate with technology and design More ❯

function further within our well-established strong data-driven Centralised Analytical department. Our Data Science mission is to build machine learning models in the production environment relative to Marketing, Customer Insights, and Safer Gambling and establish a strong culture of data-driven decision-making in our organisation's strategy. We are looking for an experienced Machine Learning Engineer to More ❯

Location London, United Kingdom Employment Type Full time Department Customer Success Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to … among others. We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role As an Enterprise Customer Success Manager at Heidi, you'll own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi. You'll be the … strategic partner for a portfolio of Heidi's largest enterprise customers, and will be accountable for their long-term success with Heidi. You'll shape the customer journey from success design through implementation to ongoing value realisation, building trusted relationships with executives and clinical leaders to ensure Heidi delivers measurable outcomes, sustained adoption, and lasting impact across clinical teams. More ❯

AI, Quantexa's decision intelligence platform creates context to uncover hidden risk and opportunity within data, that drives better business decisions. Our technology solves major challenges across financial crime, customer insight, credit risk, supply chain transparency and fraud. In just nine and a half years, we've grown from a few desks huddled in the corner of a … support PoCs, Capture case studies Evangelize product benefits to the industry (events, thought leadership, market positioning) Build and present standard solution demonstrations tailored with supply chain specific messaging Delivery, Customer Success and Retention: Review proposals, SoWs and changes as required Provide direction to delivery teams on priorities and guidance towards highest value objectives Engage with our Technology Account Partners … TAP) organization to connect with existing customers to highlight value delivered, ensure customer satisfaction, to ensure learning is captured back into the proposition and to position us for successful renewals Other functions: Work with Analytics Assurance to ensure models are meeting customer needs and delivering the business benefit modelled Work with our alliances and partners to support them More ❯

strategy, ensuring clear alignment with business objectives. Translate strategy into actionable squad missions and measurable OKRs. Lead two product squads, driving delivery and performance. Develop a deep understanding of customer pain points, behaviours, and motivations through research and data. Define user stories, acceptance criteria, and release priorities. Collaborate closely with cross-functional teams to plan, execute, and review sprint … outcomes. Establish and track success metrics using data and customer feedback to inform continuous improvement. About You Proven experience as a Senior Product Owner or Product Lead within financial services (banking, insurance, pensions, or similar). Strong leadership and communication skills, with the ability to align diverse stakeholders behind a common vision. Excellent analytical and customer insight More ❯

team. Working for a national household retailer. This role is virtually remote, with 2-3 days a month required to attend their UK HQ. Reporting into the Director of Customer Insights & Data Analytics, you will: Create and manage their suite of dashboards, to help facilitate the business to get closer to their customers, informing business strategy and decision making. More ❯

team. Working for a national household retailer. This role is virtually remote, with 2-3 days a month required to attend their UK HQ. Reporting into the Director of Customer Insights & Data Analytics, you will: Create and manage their suite of dashboards, to help facilitate the business to get closer to their customers, informing business strategy and decision making. More ❯

team. Working for a national household retailer. This role is virtually remote, with 2-3 days a month required to attend their UK HQ. Reporting into the Director of Customer Insights & Data Analytics, you will: Create and manage their suite of dashboards, to help facilitate the business to get closer to their customers, informing business strategy and decision making. More ❯

Manage relationships with external agencies supporting SEO and development. Collaborate with marketing, content, and design teams to maintain consistent digital standards. Measurement & Optimisation Monitor platform performance using analytics and customer insights. Conduct regular content and UX audits to drive continuous improvement. Use data to optimise user journeys and engagement. About You Must Have: CMS experience (e.g., Contentful, Umbraco). More ❯

refine backlogs, and deliver value quickly. Partner with engineering to ensure timely, high-quality releases. Support go-to-market planning to drive adoption, engagement, and retention. Use data and customer insights to continuously improve the product. Collaborate with leadership to align product priorities with business goals. You Bring Experience as a Product Owner/Product Manager at a Fintech More ❯

discovery and MVP development to launch, growth, and iterative improvement. Direct and motivate a cross-functional team, setting clear priorities and providing decisive leadership to meet project milestones. Translate customer insights into detailed product requirements and develop data-driven roadmaps for continued development. Develop and deliver AI-powered features such as chat functionalities, workflow automation, and document extraction to More ❯

ARC's participation in industry events, including logistics, promotional materials, and on-site support. Support the adaptation and implementation of AI tools within the CRM to enhance lead management, customer insights, and marketing efficiency. Support the effective use and day-to-day management of HubSpot CRM, including campaign tracking and reporting. Assist with webinar coordination, including promotion, execution, and More ❯

LinkedIn) Build and maintain long-term relationships with key decision makers in target sectors Collaborate with the wider marketing and commercial function, providing regular feedback and voice-of-the-customer insights, as well as helping to plan and execute on a programme of hospitality events for prospects Meet and exceed monthly, quarterly and annual meeting and event attendance targets More ❯

Location: New York, NY (Hybrid) Duration: 6 months contract Job Description:Client is looking for consultant who will play a pivotal role in shaping the future of paid products and services. You will help uncover subscriber motivations, behaviors, and unmet More ❯

set product strategy, lead delivery at scale, and grow a modern product practice. Your work will power member and supporter experiences, enable staff and volunteers across reserves, and turn insight into conservation outcomes. You’ll own the roadmap, enable cross-functional squads, and ship measurable impact. What you’ll do Define the digital product strategy and multi-year roadmaps … solution delivery; champion performance, availability and resilience through SLAs/SLOs. Prioritise for value, align initiatives to goals, and oversee commercials, licensing and vendor performance with Procurement. Use data, customer insight and emerging tech to spot opportunities; run an incubator/PoC pipeline to test and learn. Define and refine requirements; maintain a transparent backlog that bakes in More ❯