Rochdale, Lancashire, England, United Kingdom Hybrid / WFH Options
Adecco
CustomerInsightAnalyst Location: Rochdale (Hybrid) Permanent, 36.25 hours per week £42,668 + benefits package Are you passionate about using data to enhance customer experiences? Our client is seeking a dynamic and analytical CustomerInsightAnalyst to join their innovative Data and Insight team! This is a fantastic opportunity to make … a real impact by transforming customer feedback into actionable insights that drive service improvements and elevate customer satisfaction. Key Responsibilities: Design & Implement Surveys: Lead the creation of customerinsight surveys (satisfaction, perception, and transactional) that are statistically robust and aligned with industry regulations. Data Integrity Monitoring: Ensure survey performance and data quality while continuously seeking improvement … opportunities. Feedback Analysis: Dive deep into both quantitative and qualitative customer feedback to uncover sentiment, trends, and key areas for enhancement. Segmentation Models: Develop detailed customer segmentation models to inform strategic service delivery. Engaging Presentations: Craft compelling, data-driven presentations for senior stakeholders, turning complex insights into clear, actionable outcomes. Cross-Functional Collaboration: Facilitate insight workshops and More ❯
Rochdale, Lancashire, England, United Kingdom Hybrid / WFH Options
James Andrew Recruitment Solutions (JAR Solutions)
CustomerInsightAnalyst Salary: £42,000 Our client, a leading mutual housing society with over 12,000 homes, is seeking a CustomerInsightAnalyst to join their Analytics and Insights team. This role offers excellent flexibility with hybrid working (4-6 days per month in their Rochdale office) and the opportunity to work directly … alongside senior leadership in a collaborative environment. This position sits within a growing Analytics and Insights team of four, focusing on the technical side of customer data analysis including statistical modelling, machine learning models, and data visualisation tools such as Power BI. You will manage extensive survey programmes, including over 1,000 customer surveys annually and transactional surveys … ensuring compliance with Tenant Satisfaction Measures (TSM) regulatory requirements. The role centres on analysing customer data and delivering insights back to the business through compelling presentations and visual storytelling. You will create customer segments to better understand tenant needs, with the ultimate goal of making tenants' lives easier through data-driven service improvements. Key Responsibilities: Design and manage More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
James Andrews Technology
CustomerInsightAnalyst - Manchester/Hybrid Our client, a leading housing society, is seeking a CustomerInsightAnalyst to join their Analytics and Insights team. This role offers excellent flexibility with hybrid working (4-6 days per month in office) and the opportunity to work directly alongside senior leadership in a collaborative environment. This … position sits within a growing Analytics and Insights team of four, focusing on the technical side of customer data analysis including statistical modelling, machine learning models, and data visualisation tools such as Power BI. You will manage extensive survey programmes, including over 1,000 customer surveys annually and transactional surveys, ensuring compliance with Tenant Satisfaction Measures (TSM) regulatory … requirements. The role centres on analysing customer data and delivering insights back to the business through compelling presentations and visual storytelling. You will create customer segments to better understand tenant needs, with the ultimate goal of making tenants' lives easier through data-driven service improvements. Key Responsibilities: Design and manage comprehensive customer survey programmes, ensuring statistical robustness More ❯
bolton, greater manchester, north west england, united kingdom Hybrid / WFH Options
James Andrews Technology
CustomerInsightAnalyst - Manchester/Hybrid Our client, a leading housing society, is seeking a CustomerInsightAnalyst to join their Analytics and Insights team. This role offers excellent flexibility with hybrid working (4-6 days per month in office) and the opportunity to work directly alongside senior leadership in a collaborative environment. This … position sits within a growing Analytics and Insights team of four, focusing on the technical side of customer data analysis including statistical modelling, machine learning models, and data visualisation tools such as Power BI. You will manage extensive survey programmes, including over 1,000 customer surveys annually and transactional surveys, ensuring compliance with Tenant Satisfaction Measures (TSM) regulatory … requirements. The role centres on analysing customer data and delivering insights back to the business through compelling presentations and visual storytelling. You will create customer segments to better understand tenant needs, with the ultimate goal of making tenants' lives easier through data-driven service improvements. Key Responsibilities: Design and manage comprehensive customer survey programmes, ensuring statistical robustness More ❯
warrington, cheshire, north west england, united kingdom Hybrid / WFH Options
James Andrews Technology
CustomerInsightAnalyst - Manchester/Hybrid Our client, a leading housing society, is seeking a CustomerInsightAnalyst to join their Analytics and Insights team. This role offers excellent flexibility with hybrid working (4-6 days per month in office) and the opportunity to work directly alongside senior leadership in a collaborative environment. This … position sits within a growing Analytics and Insights team of four, focusing on the technical side of customer data analysis including statistical modelling, machine learning models, and data visualisation tools such as Power BI. You will manage extensive survey programmes, including over 1,000 customer surveys annually and transactional surveys, ensuring compliance with Tenant Satisfaction Measures (TSM) regulatory … requirements. The role centres on analysing customer data and delivering insights back to the business through compelling presentations and visual storytelling. You will create customer segments to better understand tenant needs, with the ultimate goal of making tenants' lives easier through data-driven service improvements. Key Responsibilities: Design and manage comprehensive customer survey programmes, ensuring statistical robustness More ❯
City of London, London, United Kingdom Hybrid / WFH Options
GOAT Interactive
in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a CustomerInsightAnalyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for … someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us … deliver more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own More ❯
in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a CustomerInsightAnalyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for … someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us … deliver more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own More ❯
slough, south east england, united kingdom Hybrid / WFH Options
GOAT Interactive
in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a CustomerInsightAnalyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for … someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us … deliver more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own More ❯
london, south east england, united kingdom Hybrid / WFH Options
GOAT Interactive
in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a CustomerInsightAnalyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for … someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us … deliver more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
GOAT Interactive
in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a CustomerInsightAnalyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for … someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us … deliver more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own More ❯