1 to 4 of 4 Permanent Customer Support Analyst Jobs

Here at EMIS we are looking for a Customer Support Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support … break into the technology industry but perhaps a little unsure of where to start. This doesnt mean we need you to have previous technology support experience, we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance … of great skills to then support you in furthering your career here at EMIS. Our Isle of Wight/Leeds support service teams meet in the office twice weekly on Monday and Tuesday. We work on alternate weekly shift patterns, Monday to Friday, 8-4.30PM then 9.30 more »

My client is looking to recruit a customer support person who can either be entry level or up to 2 years call centre or customer support experience The role centres around supporting a state of the SAAS based system and the level of training on offer more »

Role: Customer Support Analyst Location: Home/Sheffield (Hybrid) Salary: £25-30,000 plus benefits We are looking to recruit a Support Analyst to provide helpdesk support, platform configuration and other services to our customers. Responsibilities: First and second line support responsibility, ensuring … that the customer's issues are clearly understood. Where possible/necessary, replication of the issues to enable the identification of the cause and potential resolution(s). Effective management of problems, escalating to more senior colleagues subject to urgency and/or the need for assistance. Configuring software … customers in advance of agreed tasks, provide progress updates during tasks and on completion, highlighting issues and recommending follow on actions Essential Competencies: Good customer service skills and ability to deal with customer queries and complaints Motivated to learn and prepared to learn new skills, both commercial and more »

Position Name: Customer Support Analyst Permanent Location: Remote - Preferable to be based in Bristol area Skills: Application support experience, SQL, previous experience with TFCloud/Technology Forge Cloud software About Civica: We’re Civica and we make software that helps deliver critical services for citizens all … of yourself, achieve growth in your career whilst making a real difference to people and communities. Role duties - To provide 1st and 2nd line support to the Civica Property Management’s customer base. To log, monitor, respond, investigate, and provide accurate application guidance on reported incidents and requests … for service. Ensuring support calls are managed in accordance with the impact and urgency and contractual Service Level Agreement, whilst ensuring a high level of customer service throughout. To provide education to the customer base in the form of written Knowledge Base Articles and videos. Skills/ more »