6 of 6 Remote Permanent Customer Support Specialist Jobs

Customer Support Specialist - Accounting Sector Location: Hybrid – must be able to travel to our Poole office at least twice a week Employment Type: Full-time Salary: Competitive + Equity + Benefits Awards: The Times Top Place to Work – 3 Years Running We’re looking for a Customer Support Specialist with a strong finance or … accounting or finance systems, and wants to grow their career in a fast-paced, innovative tech company. What you’ll be doing: Be the first point of contact for customer queries (phone and email) Troubleshoot and resolve issues with accounting software (technical and functional) Guide customers through system setup and day-to-day usage Log and manage support tickets, escalating when needed Work closely with our product and implementation teams to resolve complex cases Support customers during onboarding and live implementations Contribute to user guides, FAQs, and process documentation Spot opportunities to improve our product and share insights with the team What we’re looking for: Previous customer support or client-facing experience A More ❯

and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put … simply, our Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also … work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. Here's what you will be doing: Provide and maintain exceptionally high levels More ❯

At Person Centred Software, we're on a mission to improve the quality of life for people in social care through innovative technology. As a Customer Support Specialist, you'll be at the heart of this mission - the friendly, knowledgeable voice that our customers turn to when they need help. You'll be the first point of … solving problems, and ensuring every interaction leaves them feeling supported, understood, and confident using our solutions. What You'll Do Serve as the first point of contact for incoming customer inquiries via email, chat, and phone. Diagnose and troubleshoot technical and account-related issues, escalating when needed while maintaining ownership of the case. Provide clear, easy-to-follow guidance … on our products and solutions. Maintain a professional, empathetic, and customer-first approach in every interaction. Educate customers on features, best practices, and self-service resources to help them get the most from our products. Gather and share customer feedback to help improve our products and services. Identify recurring issues and recommend process improvements to enhance customer More ❯

Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner. About the opportunity : We are looking for a Sales & Customer Service Support Specialist EMEA, who will be responsible for supporting Data Center (DC) business processes ensuring end-to-end smooth O2C transactions to achieve annual commercial targets. … highest customers' satisfaction. About the role : In more detail, some of your key job accountabilities will be: Develop lead generation strategy to improve business performance within the region. Sales Customer Pipeline - liaise with the regional team to create and monitor annual sales plan for the region. Organise and manage DC customer meetings as identified in the regional marketing … event plan, liaising with regional team or as agreed support the global marketing team in implementation of globally organised events. Attend Data Center events across the region to generate new prospects and strength existing customer and partner relationships. Participate in cross functional meetings with Global Supply Chain, Technology and other functions. Support the integration of processes through More ❯

If you've ever helped a customer at the pharmacy counter, explained a prescription clearly, or solved a tricky stock query under pressure - you already have the skills we're looking for. At Person Centred Software, we're transforming social care with innovative technology, including our market-leading electronic Medication Administration Record (eMAR) system. As a Product Support … we'll give you the training you need to succeed. What You'll Do Be the friendly, professional voice for our customers, answering queries via email, chat, and phone. Support customers using our eMAR product, helping them navigate features and resolve issues. Diagnose and troubleshoot technical and account-related problems, escalating when needed but always keeping the customer … or over-the-counter products. Share tips, best practices, and self-help resources so customers get the most from our solutions. Work with internal teams to ensure smooth, consistent support for every customer. Spot patterns in questions or problems and suggest improvements. Gather feedback to help us make our products even better. What You'll Bring Experience in a More ❯

make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Customer Service Team Leader In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each … day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters … meaningful work that drives real impact. - The work model for the role is: hybrid 2-3 days per week from our Leeds location {#LI-hybrid} Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Recommending appropriate solution for customer requests and coordinating with the related More ❯