11 of 11 Remote Permanent Customer Support Specialist Jobs

Customer Support Specialist at Bitfinex (Fully Remote) Bitfinex is seeking a Customer Support Specialist to join their fully remote team in the UK. The ideal candidate will have a strong background and deep interest in Finance, Mathematics, or Statistics, and a passion for providing … exceptional support to users in the fast-paced digital asset space. This role offers the opportunity to work with a leading platform in the cryptocurrency industry, assisting customers with their inquiries and ensuring seamless experiences. If you're looking to combine your analytical skills with customer service, this … the-art digital asset trading services for both users and global liquidity providers, ensuring high-quality, efficient solutions in an ever-changing market. Position: Customer Support Specialist Job Type: Full Time Location: Remote, (London, UK) About the Role We're currently looking for a Customer Support More ❯

We're looking for technical and savvy Customer Support Specialists to help our growing customer base succeed with our product. At Beacon we're a growing technology startup building the best nonprofit-focused CRM in the world. We passionately believe in the power of technology to make … principles. Now over 1000 innovative charities around the world trust Beacon to run their core technology infrastructure. Animal welfare, human rights, disaster relief, cancer support - all powered by Beacon. You can see a quick demo of our product, here , and find out more about our features here . We … ve reached product market fit and are transitioning from start-up to scale-up. Whilst growing we've managed to maintain exceptional levels of support, with 98% support satisfaction and rated 5/5 for customer service in a recent survey. Your focus will be working with More ❯

roll up your sleeves to get things done, PitchBook is the place for you. About the Role: As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing … their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us! PitchBook's Customer Support Specialist Tier 1 provides direct customer support via phone, email, and chat to existing PitchBook clients. You will work with the support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real-time assistance to clients in need. Customer experience More ❯

Are you passionate about great customer service, software and pets? IDEXX Veterinary Software London are looking for our next Customer Support Specialist to join our team! This role is hybrid, based 3 days onsite in our Wimbledon, London office. This role will specifically be providing support … software. We have customers all over the world, so you'll get to help veterinary professionals from all over the globe. You'll provide support on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage … with our customers. A bit more about the role, you will: Supporting veterinary customers all over the globe with high quality email and phone customer service relating to the use of our practice management software. Efficiently problem solve and manage tickets until resolution. Deliver training webinars focused on specific More ❯

Google. V7 is used to power AI's rollout at Fortune 500 organisations including Sony, Boston Scientific and Genentech. About the role: As a Customer Support Specialist, you will be responsible for managing V7's customer communication through email, chat and the occasional calls, responding to … support queries from customers and leads. Expect to have You will coordinate with multiple internal teams: with Product and Engineering for bug resolution and product feedback, and with Sales, Customer Success, and Account Management to ensure that every V7 customer is set up for success. Nothing is … shift, so you'd be working the standard 9am-5pm UTC. Responding to V7's customers over email, chat, and calls. Troubleshooting and investigating customer-reported bugs. Reporting bugs to our Engineering Team and providing customer updates. Collecting and sharing user feedback with our Product Team. Collaborating with More ❯

We are seeking a highly IT-literate and customer-focused individual to join our team as a Customer Support Specialist. The successful candidate will play a crucial role in managing customer inquiries, providing systems support, assisting with our Taster Validation Schemes, and supporting the sales … team with reporting and data entry. Essential Job Functions Customer Support: Respond promptly to customer inquiries via the helpdesk system. Provide information and support to customers regarding Taster Validation Schemes. Ensure excellent customer satisfaction through effective communication and issue resolution. Systems Support: Handle systems … and using the browser-based system for scheme participation. Provide guidance on technical aspects of the schemes. Collaborate with internal teams to ensure seamless customer experience. Assist the sales team with reporting requirements. Help customers with entering data into the system. Address login issues and provide technical support More ❯

Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here . Ledger is first and foremost a customer-centric company . We build solutions for our customers and continually use their feedback to improve our products and keep growing. As part of … the Customer Support team, you will be the first point of contact between our customers and the Ledger team , providing quick and efficient technical support and ensuring customer satisfaction. The requests you will receive will be related to Ledger products and services , and will require patience … in their learning journey. Issues encountered will span our products and services, from transaction issues, connection troubleshooting, RMAs, and much more. Your mission Ensure customer satisfaction & reply to day-to-day customer requests Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow More ❯

We launched in January 2023 and have since reached over 1 million users globally and have partnered with the world's biggest names (see customer stories ). We have closed our Series-B funding at 1.1B valuation earlier this year and are backed by the leading names in tech … time and from anyone. About the role You will enjoy the role if you enjoy doing the following: Rapid Response : Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy. Creative Problem-Solving : Challenge yourself by applying your technical expertise to troubleshoot … and work autonomously from day one, prioritizing learning and contribution while leaving ego aside. What you bring 2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company Experience working in a start-up with international teams in a remote More ❯

We launched in January 2023 and have since reached over 1 million users globally and have partnered with the world's biggest names (see customer stories ). We have closed our Series-B funding at 1.1B valuation earlier this year and are backed by the leading names in tech … time and from anyone. About the role You will enjoy the role if you enjoy doing the following: Rapid Response : Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy. Creative Problem-Solving : Challenge yourself by applying your technical expertise to troubleshoot … and work autonomously from day one, prioritizing learning and contribution while leaving ego aside. What you bring 2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company Experience working in a start-up with international teams in a remote More ❯

Employment type: Permanent Working Hours: Full time Salary: Competitive + Shares + Benefits We are looking for someone to expand and improve how we support and respond to customer service queries in the Eastern Time Zone. You will work alongside our customer support manager, technology teams … high throughput distributed messaging system to the e-trading Fixed-income markets. We are foremost a technology service provider, and the quality of our customer service is critical to our success. In this role, you'll work and learn collaboratively alongside every team at TransFICC and will be paramount More ❯

Parking Are you a confident and motivated individual with a passion for IT and technology? Are you looking for a new exciting role within customer support? Our client is expanding at an impressive rate, and they are looking to develop their team in the UK. There are fantastic … days holiday plus bank holidays Social events Company healthcare scheme Your Birthday as an additional holiday day. Comprehensive training package leading to career progression Customer service skills and experience are essential to this role. It is crucial that you are a self-starter who aspires to develop and have … the desire to support customers. Excellent accuracy and attention to detail is also desirable. The role: Proactively identify opportunities to introduce new products and services to existing customers. Achieve and exceed sales targets by effectively promoting and upselling solutions that align with customer goals. Develop tailored product recommendations More ❯