7 of 7 Remote Permanent Customer Support Specialist Jobs

Tier 2 Customer Support Specialist Permanent £28,000-£30,000 Newcastle Upon Tyne Hybrid Working We’re looking for a Tier 2 Customer Support Specialist to join our growing team. You’ll play a key role in making sure our clients get fast, friendly, and effective support when they run into technical issues. … day. What We’re Looking For You don’t have to be a software expert—but a technical background helps. More importantly, we’re looking for someone who is: Customer-focused , with excellent communication skills A problem solver who likes seeing an issue through to the end A team player with a flexible and can-do attitude Comfortable working … in a fast-paced, collaborative environment Ideally, you’ll have: A proven track record of working in a customer service/support environment Experience working with ASP.NET and C# Good understanding of SQL databases A technical qualification (HND or Degree level preferred) Confidence dealing with customers on the phone, via email, and in meetings Due to the volume More ❯

We're looking for technical and savvy Customer Support Specialists to help our growing customer base succeed with our product. At Beacon we're a growing technology startup building the best nonprofit-focused CRM in the world. We passionately believe in the power of technology to make a difference. Chris and David, both software engineers, founded Beacon … the latest technology and design principles. Now over 1000 innovative charities around the world trust Beacon to run their core technology infrastructure. Animal welfare, human rights, disaster relief, cancer support - all powered by Beacon. You can see a quick demo of our product, here , and find out more about our features here . We have doing good at the … Beacon is doing well - we've reached product market fit and are transitioning from start-up to scale-up. Whilst growing we've managed to maintain exceptional levels of support, with 98% support satisfaction and rated 5/5 for customer service in a recent survey. Your focus will be working with our existing customer support More ❯

and current students make their life-determining decisions. This means that we need people like you to help us supercharge our growth and shape our future. As a Global Customer Implementation & Support Specialist , you'll lead the end-to-end technical deployment of our AI Assistant and Chat products, from configuration and environment setup to CRM integration … and troubleshooting. Acting as the primary contact for new and existing clients, you'll manage onboarding, provide Tier 2 support, and serve as the go-to expert for product knowledge. You'll ensure a smooth transition to live use and deliver confident, reliable post-deployment support. What you'll be doing You will split 50% of your time between … Onboarding and Customer Support Onboarding Lead the technical deployment of Assistant and Chat products, including configuration, environment setup, and integration deployment. Manage end-to-end onboarding for new clients and provide post-deployment support to ensure smooth operational use. Act as the primary point of contact and subject matter expert for product-related queries and guidance. Conduct More ❯

and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put … simply, our Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also … work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. Here's what you will be doing: Provide and maintain exceptionally high levels More ❯

cutting-edge research and products. We launched in January 2023 and have since reached over 1 million users globally and have partnered with the world's biggest names (see customer stories ). We have closed our Series-B funding at 1.1B valuation earlier this year and are backed by the leading names in tech and AI (Nat Fridman, Daniel … best idea wins at any time and from anyone. About the role You will enjoy the role if you enjoy doing the following: Rapid Response : Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy. Creative Problem-Solving : Challenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user … and exceeding expectations. Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside. What you bring 2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company Experience working in a start-up with international teams in a remote setting Experience troubleshooting technical issues More ❯

Customer Support Specialist Location: Leatherhead, UK (Hybrid) Contract: Permanent | Full-time (37.5 hours/week) Salary: £26,500 - £32,000 (DOE) Holiday: 26 days + 8 bank holidays We're hiring on behalf of our client for a proactive and tech-savvy Customer Support & Systems Specialist. This hybrid role combines customer service with hands … on systems management, including HubSpot, WooCommerce/WordPress, and platform integrations like Xero and Asana. You'll be the first point of contact for customer queries, support internal teams, and help improve workflows through automation and data insights. Key Skills & Experience: Customer or technical support background Experience with WooCommerce/WordPress and HubSpot Strong IT and More ❯

as part of the role. Employment type: Permanent Working Hours: Full time Salary: Competitive + Shares + Benefits We are looking for someone to expand and improve how we support and respond to customer service queries in the Eastern Time Zone. You will work alongside our customer support manager, technology teams, and product owners to help … We provide a low latency, high throughput distributed messaging system to the e-trading Fixed-income markets. We are foremost a technology service provider, and the quality of our customer service is critical to our success. In this role, you'll work and learn collaboratively alongside every team at TransFICC and will be paramount to ensuring the service we More ❯