1 to 5 of 5 Permanent Customer Support Specialist Jobs

Technical Customer Support and Documentation Specialist Location: UK (Remote). Preferably based in London/South East for occasional travel to offices. Offices in: London (Wandsworth) and Oxford Responsibilities: Documentation: Writing documentation for new features and release notes. Work through the backlog of existing legacy and outdated … documentation that needs updating Customer Support: Manage the customer support desk, addressing customer queries in a timely and professional manner. Coordinate bug fixes for customers with the product team, ensuring effective communication and resolution of issues. Develop and own the broader Curiosity customer support process, continuously improving it to enhance customer satisfaction. Requirements: Experience: Previous experience in customer support, demonstrating the ability to manage customer interactions effectively. Previous experience debugging and troubleshooting technical software issues. Previous experience with various technical platforms such as MS SQL Server/Oracle Databases more »

Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst … to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to … our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices more »

We are looking for German speaking Customer Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. … The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services. Job functions: -Speaking to both customers and clients to quickly get to the root of their problem. -Providing timely and accurate customer feedback. -Helping … restaurant locations -Provide outstanding service -Know limitations and when to should ask for advice -Own the resolution to the problem; don't leave the customer hanging -Accurately and efficiently log all contacts in our CRM (Salesforce) -Train restaurant staff, encouraging greater use of the system, as well capturing and more »

re seeking talented individuals to join us on our ambitious journey. What We Need We're on the lookout for a dynamic and motivated Customer Service Agent with experience in outbound calling and upselling. As a key member of our Customer Service team, you will be responsible for … to our customers while also identifying opportunities to enhance their experience through upselling and cross-selling our products or services. Your Responsibilities Ensure high customer satisfaction by providing excellent customer service. Be responsible for proactively contacting customers to ensure continued use of our services. Conduct outbound calls to … experience with onboarding at Paynt, address any concerns and offer other additional products and services. Identify opportunities for upselling and cross-selling based on customer needs and preferences. Build and maintain strong relationships with customers by demonstrating empathy, active listening, problem solving skills and understanding when dealing with customers. more »

our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. What You’ll Do Trouble … resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately … record all customer contact and outcomes within designated software Escalate calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute more »