weekly hours: 40 hrs./week Role Description: Proximus is on a strategic journey to position Proximus+ app as the trusted omnichannel hub for our customers. In our Ecosystem Design Chapter, we are seeking a Business & Service Designer to guide the positioning of our Proximus+ app in the omnichannel experience, seamlessly connecting digital and human touchpoints across channels (app … web, chatbot, shops and call center). In this role, you will work at the intersection of business design, service design, and customer experience, shaping how customers interact with our brand through the app and ensuring our contact strategy reflects our ambition to simplify, personalize, and strengthen customer relationships. Key Responsibilities: Design and implement the new contact … most efficient touchpoint for customers. Collaborate with business stakeholders across different tribes to identify and validate value creation opportunities, balancing customer needs, business goals, and technical feasibility. Frame strategic design questions and translate insights into actionable strategic narratives, roadmaps, and propositions. Facilitate co-creation and decision-making through workshops and visual storytelling that bring clarity to complex challenges. Support More ❯
weekly hours: 40 hrs./week Role Description: Proximus is on a strategic journey to position Proximus+ app as the trusted omnichannel hub for our customers. In our Ecosystem Design Chapter, we are seeking a Business & Service Designer to guide the positioning of our Proximus+ app in the omnichannel experience, seamlessly connecting digital and human touchpoints across channels (app … web, chatbot, shops and call center). In this role, you will work at the intersection of business design, service design, and customer experience, shaping how customers interact with our brand through the app and ensuring our contact strategy reflects our ambition to simplify, personalize, and strengthen customer relationships. Key Responsibilities: Design and implement the new contact … most efficient touchpoint for customers. Collaborate with business stakeholders across different tribes to identify and validate value creation opportunities, balancing customer needs, business goals, and technical feasibility. Frame strategic design questions and translate insights into actionable strategic narratives, roadmaps, and propositions. Facilitate co-creation and decision-making through workshops and visual storytelling that bring clarity to complex challenges. Support More ❯
weekly hours: 40 hrs./week Role Description: Proximus is on a strategic journey to position Proximus+ app as the trusted omnichannel hub for our customers. In our Ecosystem Design Chapter, we are seeking a Business & Service Designer to guide the positioning of our Proximus+ app in the omnichannel experience, seamlessly connecting digital and human touchpoints across channels (app … web, chatbot, shops and call center). In this role, you will work at the intersection of business design, service design, and customer experience, shaping how customers interact with our brand through the app and ensuring our contact strategy reflects our ambition to simplify, personalize, and strengthen customer relationships. Key Responsibilities: Design and implement the new contact … most efficient touchpoint for customers. Collaborate with business stakeholders across different tribes to identify and validate value creation opportunities, balancing customer needs, business goals, and technical feasibility. Frame strategic design questions and translate insights into actionable strategic narratives, roadmaps, and propositions. Facilitate co-creation and decision-making through workshops and visual storytelling that bring clarity to complex challenges. Support More ❯
weekly hours: 40 hrs./week Role Description: Proximus is on a strategic journey to position Proximus+ app as the trusted omnichannel hub for our customers. In our Ecosystem Design Chapter, we are seeking a Business & Service Designer to guide the positioning of our Proximus+ app in the omnichannel experience, seamlessly connecting digital and human touchpoints across channels (app … web, chatbot, shops and call center). In this role, you will work at the intersection of business design, service design, and customer experience, shaping how customers interact with our brand through the app and ensuring our contact strategy reflects our ambition to simplify, personalize, and strengthen customer relationships. Key Responsibilities: Design and implement the new contact … most efficient touchpoint for customers. Collaborate with business stakeholders across different tribes to identify and validate value creation opportunities, balancing customer needs, business goals, and technical feasibility. Frame strategic design questions and translate insights into actionable strategic narratives, roadmaps, and propositions. Facilitate co-creation and decision-making through workshops and visual storytelling that bring clarity to complex challenges. Support More ❯
weekly hours: 40 hrs./week Role Description: Proximus is on a strategic journey to position Proximus+ app as the trusted omnichannel hub for our customers. In our Ecosystem Design Chapter, we are seeking a Business & Service Designer to guide the positioning of our Proximus+ app in the omnichannel experience, seamlessly connecting digital and human touchpoints across channels (app … web, chatbot, shops and call center). In this role, you will work at the intersection of business design, service design, and customer experience, shaping how customers interact with our brand through the app and ensuring our contact strategy reflects our ambition to simplify, personalize, and strengthen customer relationships. Key Responsibilities: Design and implement the new contact … most efficient touchpoint for customers. Collaborate with business stakeholders across different tribes to identify and validate value creation opportunities, balancing customer needs, business goals, and technical feasibility. Frame strategic design questions and translate insights into actionable strategic narratives, roadmaps, and propositions. Facilitate co-creation and decision-making through workshops and visual storytelling that bring clarity to complex challenges. Support More ❯
weekly hours: 40 hrs./week Role Description: Proximus is on a strategic journey to position Proximus+ app as the trusted omnichannel hub for our customers. In our Ecosystem Design Chapter, we are seeking a Business & Service Designer to guide the positioning of our Proximus+ app in the omnichannel experience, seamlessly connecting digital and human touchpoints across channels (app … web, chatbot, shops and call center). In this role, you will work at the intersection of business design, service design, and customer experience, shaping how customers interact with our brand through the app and ensuring our contact strategy reflects our ambition to simplify, personalize, and strengthen customer relationships. Key Responsibilities: Design and implement the new contact … most efficient touchpoint for customers. Collaborate with business stakeholders across different tribes to identify and validate value creation opportunities, balancing customer needs, business goals, and technical feasibility. Frame strategic design questions and translate insights into actionable strategic narratives, roadmaps, and propositions. Facilitate co-creation and decision-making through workshops and visual storytelling that bring clarity to complex challenges. Support More ❯
weekly hours: 40 hrs./week Role Description: Proximus is on a strategic journey to position Proximus+ app as the trusted omnichannel hub for our customers. In our Ecosystem Design Chapter, we are seeking a Business & Service Designer to guide the positioning of our Proximus+ app in the omnichannel experience, seamlessly connecting digital and human touchpoints across channels (app … web, chatbot, shops and call center). In this role, you will work at the intersection of business design, service design, and customer experience, shaping how customers interact with our brand through the app and ensuring our contact strategy reflects our ambition to simplify, personalize, and strengthen customer relationships. Key Responsibilities: Design and implement the new contact … most efficient touchpoint for customers. Collaborate with business stakeholders across different tribes to identify and validate value creation opportunities, balancing customer needs, business goals, and technical feasibility. Frame strategic design questions and translate insights into actionable strategic narratives, roadmaps, and propositions. Facilitate co-creation and decision-making through workshops and visual storytelling that bring clarity to complex challenges. Support More ❯
weekly hours: 40 hrs./week Role Description: Proximus is on a strategic journey to position Proximus+ app as the trusted omnichannel hub for our customers. In our Ecosystem Design Chapter, we are seeking a Business & Service Designer to guide the positioning of our Proximus+ app in the omnichannel experience, seamlessly connecting digital and human touchpoints across channels (app … web, chatbot, shops and call center). In this role, you will work at the intersection of business design, service design, and customer experience, shaping how customers interact with our brand through the app and ensuring our contact strategy reflects our ambition to simplify, personalize, and strengthen customer relationships. Key Responsibilities: Design and implement the new contact … most efficient touchpoint for customers. Collaborate with business stakeholders across different tribes to identify and validate value creation opportunities, balancing customer needs, business goals, and technical feasibility. Frame strategic design questions and translate insights into actionable strategic narratives, roadmaps, and propositions. Facilitate co-creation and decision-making through workshops and visual storytelling that bring clarity to complex challenges. Support More ❯
weekly hours: 40 hrs./week Role Description: Proximus is on a strategic journey to position Proximus+ app as the trusted omnichannel hub for our customers. In our Ecosystem Design Chapter, we are seeking a Business & Service Designer to guide the positioning of our Proximus+ app in the omnichannel experience, seamlessly connecting digital and human touchpoints across channels (app … web, chatbot, shops and call center). In this role, you will work at the intersection of business design, service design, and customer experience, shaping how customers interact with our brand through the app and ensuring our contact strategy reflects our ambition to simplify, personalize, and strengthen customer relationships. Key Responsibilities: Design and implement the new contact … most efficient touchpoint for customers. Collaborate with business stakeholders across different tribes to identify and validate value creation opportunities, balancing customer needs, business goals, and technical feasibility. Frame strategic design questions and translate insights into actionable strategic narratives, roadmaps, and propositions. Facilitate co-creation and decision-making through workshops and visual storytelling that bring clarity to complex challenges. Support More ❯
weekly hours: 40 hrs./week Role Description: Proximus is on a strategic journey to position Proximus+ app as the trusted omnichannel hub for our customers. In our Ecosystem Design Chapter, we are seeking a Business & Service Designer to guide the positioning of our Proximus+ app in the omnichannel experience, seamlessly connecting digital and human touchpoints across channels (app … web, chatbot, shops and call center). In this role, you will work at the intersection of business design, service design, and customer experience, shaping how customers interact with our brand through the app and ensuring our contact strategy reflects our ambition to simplify, personalize, and strengthen customer relationships. Key Responsibilities: Design and implement the new contact … most efficient touchpoint for customers. Collaborate with business stakeholders across different tribes to identify and validate value creation opportunities, balancing customer needs, business goals, and technical feasibility. Frame strategic design questions and translate insights into actionable strategic narratives, roadmaps, and propositions. Facilitate co-creation and decision-making through workshops and visual storytelling that bring clarity to complex challenges. Support More ❯
weekly hours: 40 hrs./week Role Description: Proximus is on a strategic journey to position Proximus+ app as the trusted omnichannel hub for our customers. In our Ecosystem Design Chapter, we are seeking a Business & Service Designer to guide the positioning of our Proximus+ app in the omnichannel experience, seamlessly connecting digital and human touchpoints across channels (app … web, chatbot, shops and call center). In this role, you will work at the intersection of business design, service design, and customer experience, shaping how customers interact with our brand through the app and ensuring our contact strategy reflects our ambition to simplify, personalize, and strengthen customer relationships. Key Responsibilities: Design and implement the new contact … most efficient touchpoint for customers. Collaborate with business stakeholders across different tribes to identify and validate value creation opportunities, balancing customer needs, business goals, and technical feasibility. Frame strategic design questions and translate insights into actionable strategic narratives, roadmaps, and propositions. Facilitate co-creation and decision-making through workshops and visual storytelling that bring clarity to complex challenges. Support More ❯
weekly hours: 40 hrs./week Role Description: Proximus is on a strategic journey to position Proximus+ app as the trusted omnichannel hub for our customers. In our Ecosystem Design Chapter, we are seeking a Business & Service Designer to guide the positioning of our Proximus+ app in the omnichannel experience, seamlessly connecting digital and human touchpoints across channels (app … web, chatbot, shops and call center). In this role, you will work at the intersection of business design, service design, and customer experience, shaping how customers interact with our brand through the app and ensuring our contact strategy reflects our ambition to simplify, personalize, and strengthen customer relationships. Key Responsibilities: Design and implement the new contact … most efficient touchpoint for customers. Collaborate with business stakeholders across different tribes to identify and validate value creation opportunities, balancing customer needs, business goals, and technical feasibility. Frame strategic design questions and translate insights into actionable strategic narratives, roadmaps, and propositions. Facilitate co-creation and decision-making through workshops and visual storytelling that bring clarity to complex challenges. Support More ❯
weekly hours: 40 hrs./week Role Description: Proximus is on a strategic journey to position Proximus+ app as the trusted omnichannel hub for our customers. In our Ecosystem Design Chapter, we are seeking a Business & Service Designer to guide the positioning of our Proximus+ app in the omnichannel experience, seamlessly connecting digital and human touchpoints across channels (app … web, chatbot, shops and call center). In this role, you will work at the intersection of business design, service design, and customer experience, shaping how customers interact with our brand through the app and ensuring our contact strategy reflects our ambition to simplify, personalize, and strengthen customer relationships. Key Responsibilities: Design and implement the new contact … most efficient touchpoint for customers. Collaborate with business stakeholders across different tribes to identify and validate value creation opportunities, balancing customer needs, business goals, and technical feasibility. Frame strategic design questions and translate insights into actionable strategic narratives, roadmaps, and propositions. Facilitate co-creation and decision-making through workshops and visual storytelling that bring clarity to complex challenges. Support More ❯
weekly hours: 40 hrs./week Role Description: Proximus is on a strategic journey to position Proximus+ app as the trusted omnichannel hub for our customers. In our Ecosystem Design Chapter, we are seeking a Business & Service Designer to guide the positioning of our Proximus+ app in the omnichannel experience, seamlessly connecting digital and human touchpoints across channels (app … web, chatbot, shops and call center). In this role, you will work at the intersection of business design, service design, and customer experience, shaping how customers interact with our brand through the app and ensuring our contact strategy reflects our ambition to simplify, personalize, and strengthen customer relationships. Key Responsibilities: Design and implement the new contact … most efficient touchpoint for customers. Collaborate with business stakeholders across different tribes to identify and validate value creation opportunities, balancing customer needs, business goals, and technical feasibility. Frame strategic design questions and translate insights into actionable strategic narratives, roadmaps, and propositions. Facilitate co-creation and decision-making through workshops and visual storytelling that bring clarity to complex challenges. Support More ❯
weekly hours: 40 hrs./week Role Description: Proximus is on a strategic journey to position Proximus+ app as the trusted omnichannel hub for our customers. In our Ecosystem Design Chapter, we are seeking a Business & Service Designer to guide the positioning of our Proximus+ app in the omnichannel experience, seamlessly connecting digital and human touchpoints across channels (app … web, chatbot, shops and call center). In this role, you will work at the intersection of business design, service design, and customer experience, shaping how customers interact with our brand through the app and ensuring our contact strategy reflects our ambition to simplify, personalize, and strengthen customer relationships. Key Responsibilities: Design and implement the new contact … most efficient touchpoint for customers. Collaborate with business stakeholders across different tribes to identify and validate value creation opportunities, balancing customer needs, business goals, and technical feasibility. Frame strategic design questions and translate insights into actionable strategic narratives, roadmaps, and propositions. Facilitate co-creation and decision-making through workshops and visual storytelling that bring clarity to complex challenges. Support More ❯
and translate them into user interface designsAnalyze business user needs, content, data, and workflows to deliver UX designs based onindustry best practicesCreate wireframes, storyboards, and user flows to illustrate design ideasDocument designthinking and translate technical and user requirements into compelling, usableapplication functionalityFollow best practices for UX design, validating hypotheses with research and dataFocus on utility … and desirability of designsDrive innovation and variation while maintaining attention to detailCollaborate in an Agile development environmentEnsure adherence to accessibility and usability standards, including 508 complianceProvide input on the design of provider data systems and web-based applicationsExperience designing digital user experiences for websites, portals, or applicationsProven ability to create high-quality diagrams, graphics, and user flow.Knowledge of … and industry standardsStrong planning, organizational, and project delivery skillsAbility to build and maintain relationships with business and technical stakeholdersExcellent written, verbal, interpersonal, and listening skillsHigh attention to detail, logical thinking, and problem-solving mind Note: If you are interested, please share your updated resume and suggest the best number & time to connect with you. If your resume is shortlisted More ❯
technology, adoption and strategic angle, as well as provide valuable advice and guidance to our clients. iM Responsible For Providing guidance on consulting engagements in the planning, analysis, and design stages of a project, with a particular focus on business and non-technical workstreams such as business strategy, requirements gathering, change management and information and data architecture Assessing customer … unfamiliar and complex situations Conducting product demonstrations in support of business cases, best-practice advice to clients and function as trusted advisor Creating client deliverables such as presentations, detailed design documentation, assist with incorporating business use case language in build and deployment guides, task lists, etc. Facilitating User Acceptance Testing initiatives to define comprehensive test cases that ensures full … coverage of solution delivery Obtaining working knowledge of typical customer workflow and integrations, and providing guidance around full solution design, both within and outside our platform Delivering knowledge transfer sessions to customers and other team members Presenting progress reports to the Project Manager or customer teams Attaining in-depth knowledge of and becoming a leading subject matter expert in More ❯
shaping how we deliver intuitive, accessible, and culturally adaptable digital healthcare experiences to customers around the world. This role goes beyond crafting beautiful interfaces - you'll be solving complex design challenges tied to healthcare access, regulatory environments, and cultural nuance across international markets. You'll partner closely with cross-functional teams, including clinical, regulatory, localisation, engineering, and product, to … services in new countries, ensuring customers feel confident and supported in their healthcare journey, no matter where they are. As a senior member of the team, you will champion designthinking across the organisation, lead high-impact initiatives, and help define what excellent, inclusive healthcare design looks like on a global scale. What you'll be doing … Own and lead the end-to-end design process for new market expansions, from discovery through launch - aligning user experience with international business strategy. Translate complex healthcare and regulatory needs into elegant, inclusive, and accessible user experiences across diverse global contexts. Partner with localisation, legal, clinical, and operations teams to ensure designs are regionally compliant and culturally relevant. Leverage More ❯
a product centric operating model and ensuring measurable outcomes for our people, customers, and communities. You are a strategic visionary who thrives at the intersection of business strategy, product thinking, and organizational change. You bring deep expertise in scaling product models and Agile practices, and you know how to build momentum for transformation. You empower cross functional teams to … based delivery to a product centric operating model. You will define the vision, strategy, and execution roadmap to scale product management capabilities, drive customer centric innovation, and embed product thinking across the organization. Scaling the Product Operating Model Champion a Product Centric Vision: Define and evangelize a compelling product transformation strategy aligned with enterprise goals and customer outcomes. Drive … Strategic Roadmaps: Co create and iterate on transformation roadmaps with prioritized initiatives, clear outcomes, and measurable impact. Enable Product Governance: Design and evolve a scalable product taxonomy and governance model that promotes clarity, ownership, and alignment. Align Cross Functional Stakeholders: Partner with Business, Finance, Technology and other leaders to ensure alignment, secure buy in, and sustain momentum. Measure and More ❯
Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth … of the community, and contribute to business development. Key responsibilities: User-centred design Scope and deliver components of end-to-end user research activities in a variety of programme contexts Recommend and execute appropriate user research activities based on project needs Create and maintain phase-appropriate user research deliverables Clearly articulate project problems, scopes, and success criteria to diverse … audiences through compelling communication Respond to challenges, supporting the team to reach a resolution Support clients through all phases of the design process, from ideation to implementation Stakeholder management Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and More ❯
warrington, cheshire, north west england, united kingdom
Mastek
Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth … of the community, and contribute to business development. Key responsibilities: User-centred design Scope and deliver components of end-to-end user research activities in a variety of programme contexts Recommend and execute appropriate user research activities based on project needs Create and maintain phase-appropriate user research deliverables Clearly articulate project problems, scopes, and success criteria to diverse … audiences through compelling communication Respond to challenges, supporting the team to reach a resolution Support clients through all phases of the design process, from ideation to implementation Stakeholder management Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and More ❯
bolton, greater manchester, north west england, united kingdom
Mastek
Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth … of the community, and contribute to business development. Key responsibilities: User-centred design Scope and deliver components of end-to-end user research activities in a variety of programme contexts Recommend and execute appropriate user research activities based on project needs Create and maintain phase-appropriate user research deliverables Clearly articulate project problems, scopes, and success criteria to diverse … audiences through compelling communication Respond to challenges, supporting the team to reach a resolution Support clients through all phases of the design process, from ideation to implementation Stakeholder management Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and More ❯
community. So, what’s your possible? Opportunity: This is more than just a job; it’s a mission. As a Senior UX Designer, you will be responsible for the design of high-quality artefacts to support the features defined from the projects prioritised roadmap. This role supports the ever increasing need to protect our national security through development of … a portfolio of challenging technology projects at scale and pace, supporting them through an ambitious digital transformation programme. Role responsibilities: Confidently explain and present choices made in the final design to varying audiences Responsible for the creation of artefacts that support the lean process including wireframes, prototypes, customer journey maps, testing and research Able to lead the development of … those features, ensuring the work is consistent and fulfils the design aims Lead small teams, being accountable for the quality of delivery Facilitate workshops to build collaboration between project team members Liaise with Product Owners and project Stakeholders as well as key role holders within the project team to help deliver the desired user experience We are looking for More ❯
community. So, what’s your possible? Opportunity: This is more than just a job; it’s a mission. As a Senior UX Designer, you will be responsible for the design of high-quality artefacts to support the features defined from the projects prioritised roadmap. This role supports the ever increasing need to protect our national security through development of … a portfolio of challenging technology projects at scale and pace, supporting them through an ambitious digital transformation programme. Role responsibilities: Confidently explain and present choices made in the final design to varying audiences Responsible for the creation of artefacts that support the lean process including wireframes, prototypes, customer journey maps, testing and research Able to lead the development of … those features, ensuring the work is consistent and fulfils the design aims Lead small teams, being accountable for the quality of delivery Facilitate workshops to build collaboration between project team members Liaise with Product Owners and project Stakeholders as well as key role holders within the project team to help deliver the desired user experience We are looking for More ❯
community. So, what’s your possible? Opportunity: This is more than just a job; it’s a mission. As a Senior UX Designer, you will be responsible for the design of high-quality artefacts to support the features defined from the projects prioritised roadmap. This role supports the ever increasing need to protect our national security through development of … a portfolio of challenging technology projects at scale and pace, supporting them through an ambitious digital transformation programme. Role responsibilities: Confidently explain and present choices made in the final design to varying audiences Responsible for the creation of artefacts that support the lean process including wireframes, prototypes, customer journey maps, testing and research Able to lead the development of … those features, ensuring the work is consistent and fulfils the design aims Lead small teams, being accountable for the quality of delivery Facilitate workshops to build collaboration between project team members Liaise with Product Owners and project Stakeholders as well as key role holders within the project team to help deliver the desired user experience We are looking for More ❯
