IT DesktopSupport Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT DesktopSupport Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT DesktopSupport Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT SupportMore ❯
IT DesktopSupport Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT DesktopSupport Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT DesktopSupport Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT SupportMore ❯
IT DesktopSupport Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT DesktopSupport Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT DesktopSupport Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT SupportMore ❯
IT DesktopSupport Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT DesktopSupport Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT DesktopSupport Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT SupportMore ❯
london (city of london), south east england, united kingdom
DGH Recruitment
IT DesktopSupport Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT DesktopSupport Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT DesktopSupport Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT SupportMore ❯
IT DesktopSupport Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT DesktopSupport Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT DesktopSupport Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT SupportMore ❯
Our client, a growing enterprise seeking to enhance its IT operations, is looking for a DesktopSupport Engineer to deliver high-quality 1st and 2nd line support across the business. This user-facing role requires strong communication skills, a solid technical foundation, and a proactive approach to troubleshooting. You’ll be part of a collaborative IT Operations … team focused on service excellence and continuous improvement. Key Responsibilities Deliver responsive and effective 1st and 2nd line support to internal users, both remotely and onsite. Diagnose and resolve hardware, software, and network issues, escalating when necessary. Manage and maintain user accounts, permissions, and group policies in Active Directory. Provide technical support for Microsoft 365 applications, Windows OS … and mobile devices. Act as the first point of contact for service desk tickets, ensuring timely resolution and clear communication. Support hardware provisioning, setup, and troubleshooting including laptops, desktops, and peripherals. Collaborate with 3rd line engineers on escalations and contribute to IT documentation and knowledge sharing. Maintain asset tracking and ensure compliance with IT policies and procedures. Key Requirements More ❯
SC CLEARED*** DesktopSupport Engineer 6 Month contract initially Based: Onsite in London Rate: Market rates (via Umbrella company) We have a great opportunity with a world-leading organisation that provides support and development to succeed. This is a progressive organisation where you can make a difference. We offer a great opportunity for a DesktopSupport Engineer on a significant project. Key Responsibilities: Win-10 Desktop and Laptop Build - Refurbishment, OS Installation, Application installation via Azure AD. Providing support for Desktop/Laptop in MMD infrastructure. CMDB Management. Providing DesktopSupport and addressing tickets for WIN-10/11 Deployment issues and requests. Assisting customers with application installation and first … level support. Troubleshooting and resolving desktop/laptop/tablets/phone issues remotely. Identifying, troubleshooting, and resolving issues on Windows-10/11 OS. Managing End-to-End Infrastructure from Windows devices to core applications. Providing 1st Line Network Support. User Account Creation and Support. Supporting Microsoft Exchange. Printer Support. Device Management via Intune Portal. Antivirus Management. Windows More ❯
Social network you want to login/join with: Responsibilities: Provide comprehensive technical support to end-users through in-person interactions, phone communications, and remote access technologies. Diagnose and resolve hardware, software, and network issues on Virtual Desktop Infrastructure (VDI), laptops, printers, and other peripherals using event logs and monitoring solutions. Install, configure, and maintain operating systems (Windows … Office), applications, and security software. Deploy and manage software updates and patches using tools such as Microsoft System Centre Configuration Manager (SCCM). Use remote access tools (TeamViewer, Remote Desktop) to assist remote users promptly. Support collaboration and communication tools, including MS Teams, Email, and mobile communications. Collaborate with other IT teams to address escalated issues and implement … documentation, knowledge base articles, and training materials to enhance team efficiency. Participate in the planning and implementation of IT projects, such as system upgrades and migrations. Set up and support audiovisual (AV) equipment for meetings across all organizational levels. Requirements: In-depth knowledge and experience with desktop operating systems, hardware, and software, including Windows 10/11, Microsoft More ❯
SC CLEARED* DesktopSupport Engineer Contract Duration: 6 months (initially) Location: Onsite in Leiston, Suffolk Rate: Market rates (via Umbrella company) We have a great opportunity with a world-leading organization that provides support and development to help you succeed. This is a progressive organization where you can make a real difference. We are offering a fantastic … opportunity for a DesktopSupport Engineer on a significant program of work. Key Responsibilities: Troubleshooting and resolving issues related to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers and VIP user management. Vendor management. Responding promptly to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and … and deployment as per project requirements. Unpacking, repackaging, and shipping laptops/desktops. Creating technical documentation, reports, and manuals. Building and deploying workstations with standard images. Providing Tech-Bar support for user queries. Hardware asset and CDM management. IT desk moves, patching, training room setup, and loan laptop management. Managing device disposal and retirement. Printer support, including consumables More ❯
SC CLEARED*** DesktopSupport Engineer 6 Month contract initially Based: Onsite in Leiston, Suffolk Rate: Market rates (via Umbrella company) We have a great opportunity with a world-leading organization where you will receive all the support and development needed to succeed. This is a progressive organization where you can make a significant impact. We are offering … a great opportunity for a DesktopSupport Engineer on a major project. Key Responsibilities: Troubleshooting and resolving issues related to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers, including VIP user management. Vendor management. Responding promptly to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and … and setup as per project requirements. Unpacking, repackaging, and shipping laptops/desktops. Creating technical documentation, reports, and manuals. Building and deploying workstations with standard images. Providing Tech-Bar support for user queries and technical resolutions. Hardware asset and CDM management. IT desk moves, patching, training/meeting room setup, and loan laptop management. Managing IT kit retirement and More ❯
Social network you want to login/join with: Job title: Senior DesktopSupport Analyst Reports to: Service Desk Manager Location: London Department The Service Desk team resides within the IT Operations department and provides front line support of all end users globally. The team is based on the trading floor in London and Paris, has a … and back office across all asset classes. Scope for this role includes all systems and processes covering the elements of end user computing within the global business. Systems under support include both vendor and internally developed systems. Main responsibilities This role is focused on delivering high-quality customer service, managing technical support for IT systems, and coordinating with … workload: Manage all incoming contact from customers, logging and progressing issues within defined service levels. Distribute workload within the team to ensure efficient handling of customer inquiries. Provide IT support for hosted solutions: Offer 1st through 3rd line technical support for IT solutions hosted or led by EDF Trading. This includes both in-house and vendor-purchased systems More ❯
Join to apply for the DesktopSupport Analyst (Associate III - Cloud Infrastructure Services) role at UST 2 weeks ago Be among the first 25 applicants Join to apply for the DesktopSupport Analyst (Associate III - Cloud Infrastructure Services) role at UST DesktopSupport Analyst UST is looking for talented and DesktopSupport … verbal communication skills are required, along with the ability to collaborate effectively with domain experts and IT leadership. Responsibilities Deliver IMACD (Installations, Moves, Additions, Changes & Disposal) and break-fix desktopsupport across Windows and Apple Mac devices, mobile phones, and peripherals. Maintain, support, and resolve issues related to workstation operating systems, applications, and hardware. Perform daily checks … maintain, support, and resolve connectivity issues for VC equipment, printers, scanners, and MFDs. Expedite support for nominated VIPs at campus sites on a best-effort basis. Provide 1st and 2nd line support via the TechStop service. Act as the visible face of IT support, liaising with end users to set customer expectations and manage issues to More ❯
Social network you want to login/join with: Location: Bristol | Job Type: Contract | Industry: Cloud & Infrastructure | Job reference: BBBH400657_1742297822 | Posted: about 4 hours ago DesktopSupport Engineer Duration: 3 months with extension possible for 9 months Location: Bristol - initially 5 days a week, then 3 days onsite and 2 days remote Pay: Inside IR35 - Umbrella only … Role The DesktopSupport Analyst provides second-line technical support to staff in a dynamic environment, resolving issues efficiently to ensure seamless service delivery. The role requires adaptability, technical expertise, and strong communication skills to support staff daily. Key Responsibilities Respond to escalated technical queries from the IT Service Desk, handling all IT incidents and service … requests. Provide support via phone, email, remote tools, and in person. Troubleshoot and resolve hardware, software, and network issues to minimize disruption. Collaborate with IT colleagues to improve processes and share knowledge. Maintain accurate records of incidents and resolutions. Qualifications and Experience Technical Skills Knowledge of ITSM tools, preferably ServiceNow. ITIL Foundation certification. Understanding of ISO27001. Experience with Citrix More ❯
societies towards a sustainable energy future. If creating a sustainable energy future excites you, you might be a great fit here. About the role: We are looking for a DesktopSupport Engineer (Level 2/3) to join our IT service team. This role is ideal for someone with technical skills and experience in managing and troubleshooting Windows … ITIL processes. You should have strong problem-solving skills, a customer-focused attitude, and the ability to work independently and in a team. Proven experience in a Level 2 desktopsupport role within trading or finance services is essential. Our office is located in central London near Marble Arch. This is an office-based role requiring presence … days a week. Responsibilities include: Providing Level 2 support for desktop and laptop issues, including hardware and software troubleshooting. Managing and troubleshooting Windows OS and applications. Supporting DNS and DHCP troubleshooting. Administering Microsoft Office 365. Using Microsoft Intune for device management and security. Following ITIL best practices for incident, problem, and change management. Assisting with hardware and software More ❯
London, England, United Kingdom Hybrid / WFH Options
Tempestvanepartners
My client is a market leading Energy & Commodities Trading business focused on delivering sustainable energy solutions and trading power and gas across Europe. They are currently looking for a DesktopSupport Analyst to ensure the smooth operation of their end-user computing environment. What You'll Get An opportunity to work in one of the most exciting and … A market leading compensation package including basic salary and annual bonus. Benefits including pension contribution, healthcare, life assurance and 25 days annual leave. What You'll Do As a DesktopSupport Analyst, you will be the first line of technical support for employees, ensuring their desktop environments are running smoothly and securely. You will provide timely … and effective technical support for hardware, software, and networking issues across a hybrid work environment. Provide 1st and 2nd line desktopsupport for Windows and Mac environments, including laptops, desktops, mobile devices, and peripherals. Troubleshoot and resolve hardware, software, and connectivity issues for on-site and remote users. Deploy, configure, and maintain end-user hardware and software More ❯
and core values of compassion, ownership, and curiosity, the bank strives for excellence in all it does. Key responsibilities will include: Providing day to day 1st and 2nd level support for both hardware and software Ensuring that incidents and support requests are responded to in a timely manner and that all escalations are logged and assigned to the … correct team members Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues. Supporting setting up desktops and troubleshoot, repair and maintain computer equipment (e.g. servers, desktop computers, printers, etc). Working Experience of managing a Windows and Mac estate Working Experience of Microsoft 365 and Microsoft Intune … Working Experience of Vulnerability and Patch Management of Endpoint Devices. Ability to provide technical desktop service, and managing hardware, software, networking and video conferencing related matters; High level of customer service and excellent communication skills; The ability to work to tight deadlines Work with hardware vendors to resolve equipment failures/problem Proactive intervention and monitoring to prevent incidents More ❯
Join to apply for the DesktopSupport Engineer (Level 2/3) role at Centrica Energy Join to apply for the DesktopSupport Engineer (Level 2/3) role at Centrica Energy Get AI-powered advice on this job and more exclusive features. Join us, be part of more. We’re so much more than an … you, we may very well be the right place for you. About The Role We are join looking for someone to join our dedicated IT service team as a DesktopSupport Engineer (Level 2/3) . This is a great opportunity if you have technical acumen and want to join the ever-moving energy industry to give … your contribution to Energising a Greener, Fairer Future. We are looking for a skilled IT Level 2 DesktopSupport professional to join our dynamic IT team. Ideally you will have extensive experience in managing and troubleshooting Windows environments, DNS, DHCP, Office packages, Intune, and ITIL processes. This role requires excellent problem-solving skills, a customer-focused attitude, and More ❯
and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. The Opportunity: We are seeking an enthusiastic, personable, and qualified DesktopSupport Engineer - Microsoft, Azure, O365 to join our amazing team! In this role, you will provide end-user desktopsupport to multiple users running Windows, Exchange … and Office 365 environments. The DesktopSupport Engineer - Microsoft, Azure, O365 will provide desktopsupport and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance … as well as contact third-party vendors for warranty service repair. In this role, you may be dedicated to one of our flagship clients or support multiple clients in London. What you will do: Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks. See More ❯
provided for this role. Work Timing : Business hours(Mon-Friday) ,Contract tenure -1 year rolling Language - Dutch - C1 proficiency as a mandate Required Exp. -4+ yrs Job Description Desktop Technician will provide day to day localemote desktopsupport, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application … ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. DesktopSupport Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able … to provide support and apply desktop fault resolution for the approved application suite. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, supportMore ❯
provided for this role. Work Timing : Business hours(Mon-Friday) ,Contract tenure -1 year rolling Language - Dutch - C1 proficiency as a mandate Required Exp. -4+ yrs Job Description Desktop Technician will provide day to day localemote desktopsupport, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application … ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. DesktopSupport Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able … to provide support and apply desktop fault resolution for the approved application suite. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, supportMore ❯
groups and a major player in the economy for over 160 years, we support25 million clientsevery day with more than126,000 staffin65 countries We're looking for a Trainee DesktopSupport Analyst to join the dynamic and motivated IT infrastructure teams on a digital transformation journey! About the team: Within the Societe Generale group, GTS (Global Technology Services … are responsible for defining the technical strategy and vision for their respective disciplines. Our vision within GTS is to provide cost-effective, state-of-the-art technology services and support based on real-time infrastructure shared by our respective business lines, requiring compliance with common standards, policies and security. The DWS (Digital Workplace Services) entity oversees workstation (desktop and laptop computers, printing) ecosystem, collaboration tools (telephony, messaging, etc.) and associated services (user support, antivirus, etc.) Its mission is to provide the Group's employees with a fluid, mobile, secure and intuitive digital work environment, with an optimal environmental and social impact. Summary of Key Purposes of the Role: To work in a fast-paced pressurised environment. More ❯
City of London, England, United Kingdom Hybrid / WFH Options
Harvey Nash Group
DesktopSupport Engineer - Outside IR35 Available A leading Asset Management business is looking to hire a motivated and versatile DesktopSupport Engineer on an initial 6-month contract. Initial 6-month contract with potential to extend or convert to permanent £200 - £300 per day - OUTSIDE IR35 Location: London Hybrid working: once to twice a week in … the office Your key accountabilities Liaise with Service Desk, Service Managers, International Technical teams, and User Community to provide resolutions and support Troubleshoot hardware and software issues Set up and configure new systems and hardware upgrades Maintain current environments and software policies Ensure Service Level Agreements are met and maintained Deliver high-quality support to the business community … Your skills and experience Ideally 3 to 10 years of IT support experience Strong knowledge of desktop environments including Windows 7 and MS Office 2010 Knowledge of Windows 10 and Office365 is advantageous Good TCP/IP, RAS, SCCM knowledge is beneficial Experience with Microsoft Dynamics, Azure, CRM Ability to provide user training and support change management More ❯
My client is a market leading Energy & Commodities Trading business focused on delivering sustainable energy solutions and trading power and gas across Europe. They are currently looking for a DesktopSupport Analyst to ensure the smooth operation of their end-user computing environment. What You'll Get An opportunity to work in one of the most exciting and … A market leading compensation package including basic salary and annual bonus. Benefits including pension contribution, healthcare, life assurance and 25 days annual leave. What You'll Do As a DesktopSupport Analyst, you will be the first line of technical support for employees, ensuring their desktop environments are running smoothly and securely. You will provide timely … and effective technical support for hardware, software, and networking issues across a hybrid work environment. Provide 1st and 2nd line desktopsupport for Windows and Mac environments, including laptops, desktops, mobile devices, and peripherals. Troubleshoot and resolve hardware, software, and connectivity issues for on-site and remote users. Deploy, configure, and maintain end-user hardware and software More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Tempest Vane Partners
My client is a market leading Energy & Commodities Trading business focused on delivering sustainable energy solutions and trading power and gas across Europe. They are currently looking for a DesktopSupport Analyst to ensure the smooth operation of their end-user computing environment. What You'll Get An opportunity to work in one of the most exciting and … A market leading compensation package including basic salary and annual bonus. Benefits including pension contribution, healthcare, life assurance and 25 days annual leave. What You'll Do As a DesktopSupport Analyst, you will be the first line of technical support for employees, ensuring their desktop environments are running smoothly and securely. You will provide timely … and effective technical support for hardware, software, and networking issues across a hybrid work environment. Provide 1st and 2nd line desktopsupport for Windows and Mac environments, including laptops, desktops, mobile devices, and peripherals. Troubleshoot and resolve hardware, software, and connectivity issues for on-site and remote users. Deploy, configure, and maintain end-user hardware and software More ❯
