Desktop Support
UK

The median Desktop Support salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 603 561 730
Rank change year-on-year -42 +169 -41
Permanent jobs requiring a Desktop Support 311 475 553
As % of all permanent jobs advertised in the UK 0.31% 0.47% 0.35%
As % of the Job Titles category 0.33% 0.51% 0.37%
Number of salaries quoted 262 396 455
10th Percentile £24,341 £25,000 £25,000
25th Percentile £27,500 £26,250 £27,500
Median annual salary (50th Percentile) £32,500 £32,500 £32,500
75th Percentile £40,000 £38,750 £42,500
90th Percentile £52,500 £50,000 £54,500
UK excluding London median annual salary £29,000 £27,500 £28,000
% change year-on-year +5.45% -1.79% -5.08%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,776 92,678 150,788
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,209 58,362 84,200
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Salary Trend

3-month moving average salary quoted in jobs citing Desktop Support.

Salary trend for Desktop Support in the UK

Desktop Support
Salary Histogram

Salary distribution for jobs citing Desktop Support over the 6 months to 9 May 2024.

Salary histogram for Desktop Support in the UK

Desktop Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -32 277 £32,500 - 52
UK excluding London -71 191 £29,000 +5.45% 38
London +22 115 £41,500 +3.75% 22
South East -34 48 £30,000 +2.04% 6
South West -41 39 £29,440 +7.05% 12
Work from Home +25 38 £42,500 +21.43% 6
North of England +31 30 £28,000 +8.36% 3
Midlands -2 27 £29,500 +3.51% 3
North West -3 22 £27,000 +4.49% 1
East of England -1 18 £24,240 -14.95% 6
East Midlands -8 17 £31,000 +3.33% 3
Scotland -58 15 £24,240 -46.13% 8
Wales +9 13 £28,290 +2.87%
West Midlands +12 10 £27,000 +1.89%
Yorkshire +88 8 £32,500 +25.00%
Northern Ireland - 1 £35,000 - 1

Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 May 2024, Desktop Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support in the job title.

1 224 (72.03%) Windows
2 207 (66.56%) Microsoft
3 185 (59.49%) Active Directory
4 148 (47.59%) Microsoft 365
5 121 (38.91%) Social Skills
6 112 (36.01%) Microsoft Office
7 95 (30.55%) Windows 10
8 91 (29.26%) Finance
9 73 (23.47%) Customer Service
10 70 (22.51%) Problem-Solving
10 70 (22.51%) ITIL
10 70 (22.51%) Azure
11 63 (20.26%) Microsoft Intune
12 58 (18.65%) Microsoft Exchange
13 54 (17.36%) SCCM
13 54 (17.36%) Security Cleared
14 51 (16.40%) Entra ID
15 50 (16.08%) Degree
16 46 (14.79%) Driving Licence
17 41 (13.18%) Break/Fix
18 40 (12.86%) Asset Management
19 33 (10.61%) SLA
19 33 (10.61%) DNS
19 33 (10.61%) Remote Desktop
20 32 (10.29%) Microsoft Certification
20 32 (10.29%) ServiceNow
21 31 (9.97%) OneDrive
21 31 (9.97%) Mac OS
21 31 (9.97%) Smartphone
21 31 (9.97%) Dell

Desktop Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 58 (18.65%) Microsoft Exchange
2 15 (4.82%) SharePoint
3 6 (1.93%) Skype for Business
4 2 (0.64%) Exchange Server 2010
5 1 (0.32%) CMS
Applications
1 112 (36.01%) Microsoft Office
2 31 (9.97%) Microsoft Excel
3 29 (9.32%) Microsoft PowerPoint
Business Applications
1 4 (1.29%) Eikon
Cloud Services
1 148 (47.59%) Microsoft 365
2 70 (22.51%) Azure
3 51 (16.40%) Entra ID
4 31 (9.97%) OneDrive
5 10 (3.22%) Mimecast
6 7 (2.25%) WhatsApp
7 4 (1.29%) AWS
8 2 (0.64%) Slack
9 1 (0.32%) GCP
9 1 (0.32%) PaaS
9 1 (0.32%) SaaS
Communications & Networking
1 33 (10.61%) DNS
1 33 (10.61%) Remote Desktop
2 23 (7.40%) Network Security
3 21 (6.75%) Wi-Fi
4 18 (5.79%) LAN
5 16 (5.14%) TCP/IP
6 13 (4.18%) DHCP
7 10 (3.22%) Firewall
7 10 (3.22%) Skype
8 8 (2.57%) VPN
9 7 (2.25%) WAN
10 6 (1.93%) Cisco IOS
11 4 (1.29%) Internet
11 4 (1.29%) VoIP
12 3 (0.96%) Telepresence
12 3 (0.96%) WebEx
13 2 (0.64%) Structured Cabling
13 2 (0.64%) Unified Communications
13 2 (0.64%) VLAN
13 2 (0.64%) Wireless
Database & Business Intelligence
1 2 (0.64%) DTS
Development Applications
1 2 (0.64%) JIRA
2 1 (0.32%) MSI
General
1 121 (38.91%) Social Skills
2 91 (29.26%) Finance
3 27 (8.68%) Organisational Skills
4 18 (5.79%) Banking
5 14 (4.50%) Legal
6 13 (4.18%) Analytical Skills
7 12 (3.86%) Automotive
8 11 (3.54%) Law
9 10 (3.22%) Inclusion and Diversity
10 8 (2.57%) Retail
11 7 (2.25%) Telecoms
12 4 (1.29%) Front Office
13 3 (0.96%) Manufacturing
13 3 (0.96%) Multimedia
13 3 (0.96%) Pharmaceutical
13 3 (0.96%) Public Sector
14 2 (0.64%) Billing
14 2 (0.64%) Financial Institution
14 2 (0.64%) Local Government
14 2 (0.64%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.32%) CSS
1 1 (0.32%) XML
Miscellaneous
1 46 (14.79%) Driving Licence
2 31 (9.97%) Onboarding
2 31 (9.97%) Smartphone
3 22 (7.07%) Video Conferencing
4 21 (6.75%) iPhone
5 11 (3.54%) Blackberry
6 8 (2.57%) iPad
7 7 (2.25%) BYOD
8 6 (1.93%) Self-Motivation
9 3 (0.96%) Hedge funds
9 3 (0.96%) Management Information System
9 3 (0.96%) Mobile App
9 3 (0.96%) Team-Oriented Environment
10 2 (0.64%) CMDB
10 2 (0.64%) Data Centre
10 2 (0.64%) Fat Client
10 2 (0.64%) Thin Client
11 1 (0.32%) Derivative
11 1 (0.32%) EPoS
11 1 (0.32%) Virtual Team
Operating Systems
1 224 (72.03%) Windows
2 95 (30.55%) Windows 10
3 31 (9.97%) Mac OS
4 30 (9.65%) Windows 7
5 23 (7.40%) Android
6 16 (5.14%) Windows Server
7 8 (2.57%) Apple iOS
8 6 (1.93%) Mac OS X
9 5 (1.61%) Windows Server 2008
10 4 (1.29%) Windows XP
11 1 (0.32%) Linux
11 1 (0.32%) Windows NT
11 1 (0.32%) Windows Server 2012
Processes & Methodologies
1 73 (23.47%) Customer Service
2 70 (22.51%) ITIL
2 70 (22.51%) Problem-Solving
3 41 (13.18%) Break/Fix
4 40 (12.86%) Asset Management
5 29 (9.32%) Ticket Management
6 26 (8.36%) Computer Science
6 26 (8.36%) ITSM
7 23 (7.40%) Service Delivery
8 19 (6.11%) Proactive Maintenance
8 19 (6.11%) Software Deployment
9 16 (5.14%) Service Management
10 13 (4.18%) Time Management
11 12 (3.86%) Incident Management
11 12 (3.86%) Mobile Device Management
12 10 (3.22%) Continuous Improvement
12 10 (3.22%) Customer Requirements
12 10 (3.22%) Software Testing
12 10 (3.22%) Stakeholder Management
13 7 (2.25%) Root Cause Analysis
Programming Languages
1 13 (4.18%) PowerShell
2 1 (0.32%) JavaScript
2 1 (0.32%) Python
2 1 (0.32%) SQL
Qualifications
1 54 (17.36%) Security Cleared
2 50 (16.08%) Degree
3 32 (10.29%) Microsoft Certification
4 25 (8.04%) A+ Certification
5 24 (7.72%) Computer Science Degree
6 23 (7.40%) DBS Check
6 23 (7.40%) MCP
7 19 (6.11%) BPSS Clearance
8 18 (5.79%) DV Cleared
9 16 (5.14%) SC Cleared
10 11 (3.54%) ITIL Certification
11 4 (1.29%) Master's Degree
11 4 (1.29%) NVQ Level 3
12 3 (0.96%) ITIL Foundation Certificate
12 3 (0.96%) MBA
13 1 (0.32%) AWS Certification
13 1 (0.32%) CCNA
13 1 (0.32%) Cisco Certification
13 1 (0.32%) MCSA
Quality Assurance & Compliance
1 33 (10.61%) SLA
2 19 (6.11%) PCI DSS
3 10 (3.22%) GDPR
4 1 (0.32%) Accessibility
4 1 (0.32%) ISO/IEC 27001
System Software
1 185 (59.49%) Active Directory
2 19 (6.11%) KVM
3 17 (5.47%) VMware Infrastructure
4 11 (3.54%) Firmware
5 10 (3.22%) Hyper-V
6 8 (2.57%) vSphere
7 2 (0.64%) Terminal Services
7 2 (0.64%) Virtual Desktop
7 2 (0.64%) XenApp
8 1 (0.32%) VMware ESXi
8 1 (0.32%) XenDesktop
Systems Management
1 63 (20.26%) Microsoft Intune
2 54 (17.36%) SCCM
3 5 (1.61%) McAfee ePO
4 3 (0.96%) Jamf Pro
5 2 (0.64%) Cisco CUCM
5 2 (0.64%) Single Sign-On
6 1 (0.32%) Backup Exec
6 1 (0.32%) NetBackup
6 1 (0.32%) Norton AntiVirus
6 1 (0.32%) Symantec Enterprise Vault
6 1 (0.32%) vCenter Server
6 1 (0.32%) WSUS
Vendors
1 207 (66.56%) Microsoft
2 32 (10.29%) ServiceNow
3 31 (9.97%) Dell
4 20 (6.43%) VMware
5 15 (4.82%) Citrix
6 14 (4.50%) Apple
6 14 (4.50%) Cisco
6 14 (4.50%) HP
6 14 (4.50%) McAfee
7 10 (3.22%) Bloomberg
8 8 (2.57%) MobileIron
9 6 (1.93%) Unisys
10 5 (1.61%) Polycom
11 4 (1.29%) Acronis
11 4 (1.29%) Ivanti
11 4 (1.29%) Sage
11 4 (1.29%) Samsung
12 3 (0.96%) iManage
13 2 (0.64%) Intapp
13 2 (0.64%) Okta