Desktop Support Jobs

Desktop Support
UK

The median Desktop Support salary in the UK is £33,000 per year, according to job vacancies posted during the 6 months leading to 19 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
19 May 2025
Same period 2024 Same period 2023
Rank 498 599 562
Rank change year-on-year +101 -37 +179
Permanent jobs requiring a Desktop Support 222 309 468
As % of all permanent jobs advertised in the UK 0.40% 0.31% 0.47%
As % of the Job Titles category 0.44% 0.33% 0.52%
Number of salaries quoted 190 259 390
10th Percentile £25,500 £24,240 £25,000
25th Percentile £28,500 £27,750 £26,250
Median annual salary (50th Percentile) £33,000 £32,500 £31,688
Median % change year-on-year +1.54% +2.56% -3.98%
75th Percentile £43,750 £39,500 £38,563
90th Percentile £50,250 £51,300 £50,000
UK excluding London median annual salary £30,000 £29,000 £27,500
% change year-on-year +3.45% +5.45% -0.72%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,683 94,601 90,752
% of permanent jobs with a recognized job title 90.72% 94.69% 91.52%
Number of salaries quoted 27,196 67,610 57,343
10th Percentile £29,500 £28,500 £32,500
25th Percentile £41,250 £38,500 £45,000
Median annual salary (50th Percentile) £55,320 £52,500 £60,000
Median % change year-on-year +5.37% -12.50% -
75th Percentile £73,750 £71,000 £80,000
90th Percentile £95,000 £90,000 £100,000
UK excluding London median annual salary £51,564 £50,000 £53,000
% change year-on-year +3.13% -5.66% +6.00%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Salary Trend

3-month moving average salary quoted in jobs citing Desktop Support.

Salary trend for Desktop Support in the UK

Desktop Support
Salary Histogram

Salary distribution for jobs citing Desktop Support over the 6 months to 19 May 2025.

Salary histogram for Desktop Support in the UK

Desktop Support
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the UK over the 6 months to 19 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +96 220 £33,000 +1.54% 97
UK excluding London +126 131 £30,000 +3.45% 74
London +90 90 £45,000 +8.43% 48
Work from Home +140 53 £29,000 -31.76% 1
North of England +68 53 £30,000 +3.45% 13
Yorkshire +102 46 £30,000 -7.69% 4
South East +91 41 £30,500 +1.67% 17
South West +78 16 £31,000 +5.30% 15
East of England +33 12 £22,500 -7.18% 14
Midlands +51 9 £32,750 +5.65% 6
East Midlands +16 8 £32,750 +5.65% 2
North West -21 7 £24,500 -9.26% 9
West Midlands +33 1 £33,000 +10.92% 3
Wales +26 1 - - 4

Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 19 May 2025, Desktop Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support in the job title.

1 152 (68.47%) Windows
2 125 (56.31%) Microsoft
3 123 (55.41%) Active Directory
4 116 (52.25%) Microsoft 365
5 84 (37.84%) Social Skills
6 80 (36.04%) ITIL
7 77 (34.68%) Customer Service
8 71 (31.98%) SLA
9 55 (24.77%) Windows 10
9 55 (24.77%) Microsoft Office
10 46 (20.72%) Problem-Solving
11 45 (20.27%) Degree
12 43 (19.37%) Cisco
13 42 (18.92%) Windows Server
14 40 (18.02%) Microsoft Exchange
15 38 (17.12%) Microsoft Intune
16 37 (16.67%) Android
17 34 (15.32%) Entra ID
18 33 (14.86%) SCCM
19 30 (13.51%) Azure
20 26 (11.71%) Cisco IOS
20 26 (11.71%) Driving Licence
21 23 (10.36%) Structured Cabling
21 23 (10.36%) DNS
21 23 (10.36%) DHCP
22 22 (9.91%) Citrix
23 21 (9.46%) ITSM
24 20 (9.01%) Apple
25 17 (7.66%) Incident Management
26 16 (7.21%) VLAN

Desktop Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (18.02%) Microsoft Exchange
2 10 (4.50%) SharePoint
Applications
1 55 (24.77%) Microsoft Office
2 10 (4.50%) Microsoft Excel
3 6 (2.70%) Chatbot
4 4 (1.80%) Microsoft PowerPoint
5 2 (0.90%) Acrobat
6 1 (0.45%) Adobe Creative Suite
Business Applications
1 6 (2.70%) Remedy ITSM
2 1 (0.45%) Carpe Diem
2 1 (0.45%) Eikon
2 1 (0.45%) Elite 3E
Cloud Services
1 116 (52.25%) Microsoft 365
2 34 (15.32%) Entra ID
3 30 (13.51%) Azure
4 10 (4.50%) Mimecast
5 9 (4.05%) OneDrive
6 4 (1.80%) Power Platform
7 1 (0.45%) AWS
7 1 (0.45%) Cloud Computing
7 1 (0.45%) Google Workspace
7 1 (0.45%) WhatsApp
Communications & Networking
1 26 (11.71%) Cisco IOS
2 23 (10.36%) DHCP
2 23 (10.36%) DNS
2 23 (10.36%) Structured Cabling
3 16 (7.21%) VLAN
4 14 (6.31%) TCP/IP
5 9 (4.05%) PBX
6 8 (3.60%) LAN
6 8 (3.60%) WAN
7 7 (3.15%) Firewall
7 7 (3.15%) VPN
7 7 (3.15%) Wireless
8 6 (2.70%) Wi-Fi
9 4 (1.80%) FTP
9 4 (1.80%) IPv4
9 4 (1.80%) NAS
9 4 (1.80%) Remote Desktop
9 4 (1.80%) SAN
9 4 (1.80%) SMTP
10 2 (0.90%) Ethernet
Development Applications
1 1 (0.45%) JIRA
General
1 84 (37.84%) Social Skills
2 14 (6.31%) Finance
3 13 (5.86%) Banking
3 13 (5.86%) Retail
4 9 (4.05%) Law
5 8 (3.60%) Analytical Skills
5 8 (3.60%) Back Office
6 7 (3.15%) Front Office
6 7 (3.15%) Inclusion and Diversity
6 7 (3.15%) Legal
7 6 (2.70%) Investment Banking
8 5 (2.25%) Electronics
9 3 (1.35%) Advertising
9 3 (1.35%) Games
9 3 (1.35%) Manufacturing
10 2 (0.90%) Organisational Skills
10 2 (0.90%) Public Sector
10 2 (0.90%) Telecoms
11 1 (0.45%) Influencing Skills
11 1 (0.45%) Presentation Skills
Miscellaneous
1 26 (11.71%) Driving Licence
2 16 (7.21%) Video Conferencing
3 10 (4.50%) Onboarding
4 7 (3.15%) Management Information System
5 6 (2.70%) CCTV
5 6 (2.70%) Self-Motivation
6 5 (2.25%) Blackberry
6 5 (2.25%) Data Centre
6 5 (2.25%) iPhone
7 3 (1.35%) Fat Client
7 3 (1.35%) Thin Client
8 2 (0.90%) CMDB
8 2 (0.90%) Enterprise Software
8 2 (0.90%) Handset
8 2 (0.90%) iPad
8 2 (0.90%) Smartphone
9 1 (0.45%) Data Protection Act
Operating Systems
1 152 (68.47%) Windows
2 55 (24.77%) Windows 10
3 42 (18.92%) Windows Server
4 37 (16.67%) Android
5 8 (3.60%) Windows Server 2016
6 7 (3.15%) Windows Server 2019
7 6 (2.70%) Mac OS X
8 5 (2.25%) Apple iOS
8 5 (2.25%) Mac OS
9 2 (0.90%) Windows Server 2012
10 1 (0.45%) Linux
10 1 (0.45%) Windows 7
10 1 (0.45%) Windows 8
Processes & Methodologies
1 80 (36.04%) ITIL
2 77 (34.68%) Customer Service
3 46 (20.72%) Problem-Solving
4 21 (9.46%) ITSM
5 17 (7.66%) Incident Management
6 15 (6.76%) Inventory Management
7 14 (6.31%) People Management
8 13 (5.86%) Continuous Improvement
9 12 (5.41%) Customer Experience
9 12 (5.41%) Ticket Management
9 12 (5.41%) Time Management
10 11 (4.95%) Cybersecurity
10 11 (4.95%) Software Deployment
11 10 (4.50%) Mobile Device Management
11 10 (4.50%) Patch Management
12 9 (4.05%) Change Management
12 9 (4.05%) Preventative Maintenance
13 8 (3.60%) Analytics
13 8 (3.60%) Customer Acquisition
13 8 (3.60%) Vulnerability Management
Programming Languages
1 4 (1.80%) PowerShell
2 1 (0.45%) Python
Qualifications
1 45 (20.27%) Degree
2 11 (4.95%) ITIL Foundation Certificate
3 10 (4.50%) SC Cleared
3 10 (4.50%) Security Cleared
4 8 (3.60%) CTC Cleared
5 4 (1.80%) A+ Certification
5 4 (1.80%) CCNA
5 4 (1.80%) Cisco Certification
5 4 (1.80%) Microsoft Certification
5 4 (1.80%) Network+ Certification
6 2 (0.90%) Computer Science Degree
6 2 (0.90%) ITIL Certification
7 1 (0.45%) Dell Certification
7 1 (0.45%) HND
Quality Assurance & Compliance
1 71 (31.98%) SLA
2 3 (1.35%) GDPR
3 1 (0.45%) Cyber Essentials
System Software
1 123 (55.41%) Active Directory
2 4 (1.80%) Hyper-V
2 4 (1.80%) VMware ESXi
3 3 (1.35%) XenApp
4 2 (0.90%) Virtual Desktop
5 1 (0.45%) BitLocker
5 1 (0.45%) Firmware
5 1 (0.45%) Virtual Machines
Systems Management
1 38 (17.12%) Microsoft Intune
2 33 (14.86%) SCCM
3 5 (2.25%) AirWatch
4 4 (1.80%) WSUS
5 1 (0.45%) Backup Exec
5 1 (0.45%) Jamf Pro
5 1 (0.45%) Single Sign-On
Vendors
1 125 (56.31%) Microsoft
2 43 (19.37%) Cisco
3 22 (9.91%) Citrix
4 20 (9.01%) Apple
5 14 (6.31%) ServiceNow
6 7 (3.15%) MobileIron
7 6 (2.70%) Google
7 6 (2.70%) Remedy
7 6 (2.70%) Riverbed
7 6 (2.70%) SAP
7 6 (2.70%) Trend Micro
8 5 (2.25%) Meraki
9 4 (1.80%) Adobe
9 4 (1.80%) Veeam
10 3 (1.35%) Polycom
11 2 (0.90%) HP
11 2 (0.90%) Mitel
11 2 (0.90%) Okta
11 2 (0.90%) Qualys
11 2 (0.90%) Salesforce