Desktop Support Analyst
- Hiring Organisation
- Mroads LLC
- Location
- Memphis, Tennessee, United States
- Employment Type
- Permanent
- Salary
- USD Annual
detail-oriented IT professional looking to contribute to a dynamic team Strong knowledge of Windows, Mac and iOS operating systems. Provide second-level technical support to end-users, ensuring prompt resolution of hardware and software issues. Install, configure, and troubleshoot desktops, laptops, and peripheral devices. Excellent problem-solving … . Experience in Active Directory. Diagnose and resolve hardware and software problems, escalating complex issues to senior team leads when necessary. Provide on-call support as part of a rotating schedule to address critical issues outside of regular business hours. Manage and prioritize support requests via ServiceNow ...