1 to 25 of 28 Permanent Freshdesk Jobs

and grow within the role. Desirable (Not Essential) Experience with ITIL-based environments . Exposure to Microsoft Intune , Azure AD , or ticketing systems like Freshdesk or ServiceNow. Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals). What's in It for You? Competitive salary of £25,000 - £30,000 , depending More ❯

solving abilities, with a desire to learn. Ability to work collaboratively and independently in a remote, fast-paced environment. Familiarity with helpdesk tools (e.g., Freshdesk, Zendesk) and support workflows is advantageous. Even better if you Have familiarity with helpdesk tools and support workflows. The Bigger Picture We value professional experience More ❯

Solid background, ideally with team leadership. ITIL Familiarity: Good understanding for continuous improvement. ITSM Tool Proficiency: Experience with tools like Solarwinds Service Desk, ServiceNow, FreshDesk, or similar. SLA-Driven Mindset: Ability to work to SLAs, understanding key metrics. Strong Communication & Diagnostic Skills: Crucial for remote support and team cohesion. Innovative More ❯

eProcurement team with day-to-day tasks. Issue Resolution: Manage supplier-related queries, ordering, and invoice capture issues. Log and resolve support tickets in Freshdesk, escalating when necessary. Client Communication: Ensure timely, professional, and constructive updates on cross-team issues, maintaining clear communication with clients. System Support: Troubleshoot Pi-related More ❯

eProcurement team with day-to-day tasks. Issue Resolution : Manage supplier-related queries, ordering, and invoice capture issues. Log and resolve support tickets in Freshdesk, escalating when necessary. Client Communication : Ensure timely, professional, and constructive updates on cross-team issues, maintaining clear communication with clients. System Support : Troubleshoot Pi-related More ❯

environments A fundamental understanding of IT networks Certification in or a good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator face to face and More ❯

environments A fundamental understanding of IT networks Certification in or a good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator face to face and More ❯

environments A fundamental understanding of IT networks Certification in or a good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator face to face and More ❯

communication skills with the ability to adapt to different audiences. A customer-first mindset with empathy and professionalism. Experience with systems such as Salesforce, Freshdesk, or similar platforms. Confident using Microsoft Office and other business technology tools. A proactive attitude and team-player mentality. This is your chance to join More ❯

communication skills with the ability to adapt to different audiences. A customer-first mindset with empathy and professionalism. Experience with systems such as Salesforce, Freshdesk, or similar platforms. Confident using Microsoft Office and other business technology tools. A proactive attitude and team-player mentality. This is your chance to join More ❯

communication skills with the ability to adapt to different audiences. A customer-first mindset with empathy and professionalism. Experience with systems such as Salesforce, Freshdesk, or similar platforms. Confident using Microsoft Office and other business technology tools. A proactive attitude and team-player mentality. This is your chance to join More ❯

communication skills with the ability to adapt to different audiences. A customer-first mindset with empathy and professionalism. Experience with systems such as Salesforce, Freshdesk, or similar platforms. Confident using Microsoft Office and other business technology tools. A proactive attitude and team-player mentality. This is your chance to join More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

in daily support operations. Experience supporting enterprise and mid-market customers, with a focus on white-glove service and operational efficiency. Deep familiarity with Freshdesk or similar customer support platforms. Excellent problem-solving skills and a data-driven approach to decision-making. Strong communication and collaboration skills, with experience working More ❯

CX, CRM) and employee experience (ITSM, HRSM). Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation) and Freshservice (IT service desk) Job Description Freshworks is looking for an exceptional addition to our More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

easy to understand. Basic knowledge of excel (formulas, pivot-tables). Knowledge of Python and SQL. Previous experience working with support desk tools (Zendesk, Freshdesk, Jira, etc.). Highly organized, the capacity to multitask and work within short time constraints. Quick learner, self-motivated, detailed-oriented, and able to work More ❯

English and French. 2 to 4 years in customer support in a B2B SaaS or tech company. Familiarity with support platforms (e.g., Zendesk, Intercom, Freshdesk). Understanding of basic IT concepts and cloud-based applications. Ability to work independently and manage shifting priorities effectively. Practical Information Location : Brussels or remote More ❯

as tools evolve Document technical knowledge, best practices, and troubleshooting steps in and Open API documentation Respond quickly and efficiently to customer queries via Freshdesk, live chat, and other ticketing platforms Collaborate with engineering, product, sales, and marketing teams to optimize customer experiences and product adoption Analyze and debug logs More ❯

provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and More ❯

provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and More ❯

exceed customer expectations Ability to multitask and manage time effectively Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce) Ability to work in a fast-paced and dynamic environment Ability to work independently and as part of a team Flexibility to More ❯

customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems (e.g., HubSpot, Zendesk, Freshdesk, or similar) Ability to efficiently manage and resolve 20–30+ support tickets per day, maintaining high accuracy and customer satisfaction. Strong multitasking skills, with the More ❯

customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems (e.g., HubSpot, Zendesk, Freshdesk, or similar) Ability to efficiently manage and resolve 20–30+ support tickets per day, maintaining high accuracy and customer satisfaction. Strong multitasking skills, with the More ❯

customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems (e.g., HubSpot, Zendesk, Freshdesk, or similar) Ability to efficiently manage and resolve 20–30+ support tickets per day, maintaining high accuracy and customer satisfaction. Strong multitasking skills, with the More ❯