1 to 25 of 79 Permanent Freshdesk Jobs

attitude and willingness to learn and grow within the role. Desirable (Not Essential) Experience with ITIL-based environments . Exposure to Microsoft Intune , Azure AD , or ticketing systems like Freshdesk or ServiceNow. Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals). What's in It for You? Competitive salary of £25,000 - £30,000 , depending on experience. Monday to Friday More ❯

communication skills Clean driving license and own car Having direct experience of working with MSP PSA and RMM platforms such as Autotask, Kaseya, Solarwinds, Auvik, NinjaRMM, ConnectWise, Zendesk or Freshdesk as well as experience with Office 365, Azure or AWS is a positive differentiator. Skills/Attributes Required Key Technical Skills Strong working knowledge of Active Directory, Group Policy, DNS More ❯

servicemanagement or IT support environment. Comprehensive understanding of ITIL practices,particularly Incident, Problem, Change, and Service Level Management. Demonstrable experience using ITSM tools (e.g.,ServiceNow, Zendesk, Jira Service Management, Freshdesk). Excellent analytical and problem-solving skills,with experience conducting root-cause analyses and recommending effectivesolutions. Strong technical background with proficiency incommon enterprise technologies (Microsoft 365, Azure/AWS, networktroubleshooting More ❯

skills. Strong analytical and problem-solving abilities, with a desire to learn. Ability to work collaboratively and independently in a remote, fast-paced environment. Familiarity with helpdesk tools (e.g., Freshdesk, Zendesk) and support workflows is advantageous. Even better if you Have familiarity with helpdesk tools and support workflows. The Bigger Picture We value professional experience and qualifications but are committed More ❯

and spreadsheet software as well as e-mail, the internet and Microsoft Windows Desired Skills & Experience Experience of SQL Server Experience of report writing tools e.g. Stimulsoft Experience of Freshdesk Experience of Intercom Experience of task tracking system such as YouTrack Why Join Us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension More ❯

with Windows and Linux Desktop environments A fundamental understanding of IT networks Certification in or a good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator face to face and online Desirable skills: Experience in More ❯

with Windows and Linux Desktop environments A fundamental understanding of IT networks Certification in or a good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator face to face and online Desirable skills: Experience in More ❯

in line with business requirements. Strong knowledge of customer service trends and use of a CRM system and ticket management system. Hands on experience with systems such as Salesforce, Freshdesk, Microsoft 365 Preferably knowledge of the ISP/communications sector. An analytical mind, with a keen focus on data, reports, and trends. Confident in taking full ownership of a project More ❯

About RELEX RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing More ❯

RELEX Solutions is a leading international software company with Finnish roots. Our cloud-based platform optimizes retail and supply chain processes across all industries - from DIY, pharmaceuticals and FMCG to manufacturing and our specialty (food) retail. And as an employer More ❯

across multiple countries, supporting the eProcurement team with day-to-day tasks. Issue Resolution : Manage supplier-related queries, ordering, and invoice capture issues. Log and resolve support tickets in Freshdesk, escalating when necessary. Client Communication : Ensure timely, professional, and constructive updates on cross-team issues, maintaining clear communication with clients. System Support : Troubleshoot Pi-related issues, maintain system integrity, and More ❯

across multiple countries, supporting the eProcurement team with day-to-day tasks. Issue Resolution : Manage supplier-related queries, ordering, and invoice capture issues. Log and resolve support tickets in Freshdesk, escalating when necessary. Client Communication : Ensure timely, professional, and constructive updates on cross-team issues, maintaining clear communication with clients. System Support : Troubleshoot Pi-related issues, maintain system integrity, and More ❯

A problem-solving mindset paired with strong attention to detail. Strong organisational skills to juggle priorities in a fast-paced environment. Proficiency with Microsoft 365 and ticketing systems like Freshdesk or Zendesk. Familiarity with applicant tracking systems, HR platforms, or Power BI is a bonus, but not required. Why Choose Reach ATS? Join a team thats all about collaboration, innovation More ❯

inspire and develop people Calm under pressure with excellent conflict resolution and decision-making abilities Experience with APIs, integrations, cloud-based solutions, and customer support tools (e.g. Zendesk, Intercom, Freshdesk) Solid understanding of CRM and support ticketing systems Excellent problem-solving skills and a detail-oriented approach What We Offer: A base salary of £35,000 - £40,000 and bonus More ❯

inspire and develop people Calm under pressure with excellent conflict resolution and decision-making abilities Experience with APIs, integrations, cloud-based solutions, and customer support tools (e.g. Zendesk, Intercom, Freshdesk) Solid understanding of CRM and support ticketing systems Excellent problem-solving skills and a detail-oriented approach What We Offer: A base salary of £35,000 - £40,000 and bonus More ❯

customer-facing application support or technical support role. Strong analytical and problem-solving abilities with experience diagnosing issues across web-based software platforms. Proficiency with ticketing systems (e.g. Zendesk, Freshdesk, Jira, or similar). Strong experience in SQL for data analysis and issue investigation. Clear and effective communication skills, both verbal and written. Proven experience working across internal teams to More ❯

RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion More ❯

of B2B and B2C brands, this is your chance to make a significant impact! IT Support & Troubleshooting: Serve as the first point of contact for all IT issues via Freshdesk, chat, or in person-resolving hardware, software, network, and MacOS-related problems both remotely and onsite. System Setup & Onboarding: Configure and deploy laptops, mobile devices, door access, and software for … troubleshooting and configuration Proven experience in a 1st Line Support or similar IT support role Good understanding of Windows OS and basic networking principles Experience using ticketing systems like Freshdesk (or similar) Comfortable delivering both remote and onsite support Excellent communication skills and a customer-first mindset Able to multitask, prioritise effectively, and stay calm under pressure Highly organised with More ❯

English – written and verbal. Strong communication skills with the ability to adapt to different audiences. A customer-first mindset with empathy and professionalism. Experience with systems such as Salesforce, Freshdesk, or similar platforms. Confident using Microsoft Office and other business technology tools. A proactive attitude and team-player mentality. This is your chance to join a forward-thinking company where More ❯

English – written and verbal. Strong communication skills with the ability to adapt to different audiences. A customer-first mindset with empathy and professionalism. Experience with systems such as Salesforce, Freshdesk, or similar platforms. Confident using Microsoft Office and other business technology tools. A proactive attitude and team-player mentality. This is your chance to join a forward-thinking company where More ❯

English – written and verbal. Strong communication skills with the ability to adapt to different audiences. A customer-first mindset with empathy and professionalism. Experience with systems such as Salesforce, Freshdesk, or similar platforms. Confident using Microsoft Office and other business technology tools. A proactive attitude and team-player mentality. This is your chance to join a forward-thinking company where More ❯

Management: Triage incoming calls and service requests, ensuring initial response time targets are met in line with SLAs. Administration: Handle administrative tasks, maintaining service portals, updating job tickets in Freshdesk, and monitoring various inboxes. Collaboration: Work closely with the Professional Services Management team, Project Management Office, Field Service teams, and other internal departments to coordinate service delivery. Escalation & Monitoring: Escalate More ❯

timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira to streamline internal collaboration and issue tracking. Ensure smooth integration between Freshdesk and Jira for cross-team efficiency. Collaborate with Partner and … satisfaction and reduced ticket times. Building a skilled, motivated Support Team with clear roles. Strengthening collaboration with internal teams, reducing escalations. Improving support processes using ITIL best practices. Using Freshdesk and Jira to ensure accurate tracking and reporting. Reducing backlog and maintaining manageable ticket volumes. Leading and developing high-performing support teams. Applying ITIL frameworks practically. Proficiency with Freshdesk, Jira More ❯

candidate will own and define all Support SLAs and KPIs, ensuring efficient and effective processes within the team. The role requires hands-on experience with our helpdesk software, currently Freshdesk, and with Jira. ITIL certification and a proven track record of building and leading Support or Service Desk teams are essential. What you'll be doingto make a difference: Lead … data-driven insights and proactive communication. Act as the primary point of contact for key customer interactions, setting an example of professional and empathetic communication. Oversee the use of Freshdesk for ticket management and customer communication, ensuring efficient workflows and accurate reporting. Utilise Jira for internal issue tracking and collaboration, ensuring seamless communication between Support and other teams. Ensure tight … integration between Freshdesk tickets and Jira issues/tickets to enable efficient cross-functional collaboration between Professional Services and Development teams, ensuring seamless communication and faster issue resolution. Collaborate closely with Partner Managers (CSMs) and Project Management teams to ensure alignment, effective escalation handling, and enhanced customer experience. Develop and refine support processes and best practices, aligning with ITIL principles. More ❯

service skills, ensuring issues are resolved efficiently and thoroughly documented. The successful candidate will also support internal infrastructure, including IT hosting and security systems, backup recovery, telephony equipment, and Freshdesk ticket management. The ability to learn rapidly, remain calm under pressure, and work collaboratively with shift colleagues is essential. Client: Our client provides secure satellite and radio communication services to … Proactively monitor technical systems, respond to alerts, and escalate incidents as necessary Manage internal systems, including antivirus, patching, backups, telephony, and email Log and manage support tickets accurately in Freshdesk Take part in the 24/7 on-call IT support rota as needed Maintain up-to-date knowledge of services and systems, sharing expertise with colleagues Contribute to process More ❯