26 to 50 of 84 Permanent Freshdesk Jobs

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

exceed customer expectations Ability to multitask and manage time effectively Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce) Ability to work in a fast-paced and dynamic environment Ability to work independently and as part of a team Flexibility to More ❯

Business One System Document Business Intelligence processes Support larger SAP B1 projects led by the BI Manager Manage SAP B1 support tickets via the Freshdesk portal Ensure data integrity by monitoring system data accuracy and currency Perform regular data housekeeping across the Group Assist BI Analysts in updating reports as More ❯

documentation of Business Intelligence processes Support the BI Manager throughout larger SAP B1 related projects Monitor and manage SAP B1 support tickets through the Freshdesk portal Monitor the currency and accuracy of all system data ensuring integrity throughout Regular housekeeping of redundant data across the Group Assist BI Analysts in More ❯

switching, RF links, and Wi-Fi Own support tickets from diagnosis to resolution, maintaining customer satisfaction Log incidents and actions accurately using tools like Freshdesk Share knowledge and mentor 1st and 2nd line engineers on shift Help refine internal processes and improve service delivery What You’ll Bring: Solid background More ❯

Tech-Savvy: Ability to quickly learn and navigate customer support tools and software. Nice-to-Have Skills Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.). Understanding of fintech products, digital payments, or financial regulations. Multilingual skills for supporting global customers. What We Offer: Competitive salary and benefits package. More ❯

support tools and software. ️ The role is open part time and for students. Nice-to-Have Skills Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.). Understanding of fintech products, digital payments, or financial regulations. Multilingual skills for supporting global customers. What We Offer: Competitive salary and benefits package. More ❯

support tools and software. ️ The role is open for students and part-time. Nice-to-Have Skills Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.). Understanding of fintech products, digital payments, or financial regulations. Multilingual skills for supporting global customers. What We Offer: Competitive salary and benefits package. More ❯

Key Responsibilities: Customer Support: Act as the first point of contact for customer queries and support requests Manage and respond to service tickets via Freshdesk within agreed SLAs Deliver on-site support and refresher training when required Work with suppliers to gather product data and resolve information issues Maintain accurate More ❯

tech platform or SaaS product. Strong written and verbal communication skills. Ability to troubleshoot and solve problems independently. Proficiency in support tools like Zendesk, Freshdesk, or similar CRM platforms. Familiarity with Salesforce. A customer-centric mindset with a focus on delivering solutions. Key Competencies Driven, proactive, and displays initiative. Good More ❯

to public companies, relying on our SaaS solutions to enhance customer (CRM, CX) and employee experiences (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshchat (AI-powered bots), supported by Neo, our shared services platform. More ❯

easy to understand. Basic knowledge of excel (formulas, pivot-tables). Knowledge of Python and SQL. Previous experience working with support desk tools (Zendesk, Freshdesk, Jira, etc.). Highly organized, the capacity to multitask and work within short time constraints. Quick learner, self-motivated, detailed-oriented, and able to work More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

tech platform or SaaS product. Strong written and verbal communication skills. Ability to troubleshoot and solve problems independently. Proficiency in support tools like Zendesk, Freshdesk, or similar CRM platforms. Familiarity with Salesforce. A customer-centric mindset with a focus on delivering solutions. Driven, proactive and displays initiative. Good verbal and More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

interactions Demonstrated ability to manage multiple priorities while ensuring team-wide SLA compliance Familiarity with helpdesk/ticketing systems such as Zendesk, Jira, or FreshDesk Confident in gathering and articulating product feedback, usability challenges, and client requests to internal product teams Self-motivated and able to work independently, with excellent More ❯

customer-facing technical role, preferably within SaaS or the customer experience domain. Hands-on experience with customer support platforms such as Zoho Desk, Zendesk, Freshdesk, Intercom, Genesys, or similar solutions. Solid understanding of multi-channel support environments, including live chat, telephony, email, remote assistance, and feedback collection. Excellent presentation and More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

exceed customer expectations Ability to multitask and manage time effectively Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce) Ability to work in a fast-paced and dynamic environment Ability to work independently and as part of a team Flexibility to More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

Directory, VMWare, backups (tool agnostic) • Carrying out physical server maintenance (racking/building) • Handling incidents and service requests using tools like Jira, ServiceNow, or Freshdesk • Collaborating with other engineers and contributing to technical project delivery Desirable experience: • Linux server support • Scripting (PowerShell, CMD, Python) • Core networking knowledge (TCP/IP More ❯