51 to 56 of 56 Permanent Freshdesk Jobs

centre or customer support environments. Strong hands on experience with Zendesk (Support, Guide, Talk, Chat/Messaging, or equivalent platforms like Salesforce Service Cloud, Freshdesk, Genesys Cloud, etc.). Solid understanding of contact centre operations, workflows, SLAs, and service design. Skilled at writing user stories, acceptance criteria, and managing product ...

Our marine client based just outside Glasgow are looking for a Marine Application Support Analyst, to maintain product support via the company portal. The role of Marine Application Support Analyst will support development projects or ...

Excellence Oversee daily support operations, ensuring efficient triage, prioritisation, and resolution of cases Own and improve support processes, documentation, knowledge bases, and tooling (e.g., Freshdesk ticketing system, Zoom phone system) Analyse support trends and root causes to reduce recurring issues and increase self-service Work closely with Product, Development, Onboarding … handle pressure calmly, and willingness to "lean in" to difficult challenges Experience with, and good understanding of, ITIL practices, use of support tooling (e.g., Freshdesk), and creating and using KPI reporting Attributes Genuine customer-first mindset with a drive to make dental practices' lives easier A bias for picking ...

Excellence Oversee daily support operations, ensuring efficient triage, prioritisation, and resolution of cases Own and improve support processes, documentation, knowledge bases, and tooling (e.g., Freshdesk ticketing system, Zoom phone system) Analyse support trends and root causes to reduce recurring issues and increase self-service Work closely with Product, Development, Onboarding … handle pressure calmly, and willingness to “lean in” to difficult challenges Experience with, and good understanding of, ITIL practices, use of support tooling (e.g., Freshdesk), and creating and using KPI reporting Attributes Genuine customer-first mindset with a drive to make dental practices’ lives easier A bias for picking ...

IT Service Desk Technician -FTC Annual Salary: £28,142 - £30,024 Location: Bath Job Type: Fixed Term until 31st December 2026 We are seeking an experienced IT Service Desk Technician to work for a highly ...

IT Service Desk Technician –FTC Annual Salary: £28,142 - £30,024 Location: Bath Job Type: Fixed Term until 31st December 2026 We are seeking an experienced IT Service Desk Technician to work for a highly ...