Senior ITSM Process & Governance Analyst
- Location
- Dunmurry, Northern Ireland, United Kingdom
Shearman is seeking a Senior ITSM Process Support Analyst to administer ITSM processes across the Global Service Desk. The role involves coordinating Change & Release Management, Problem Management and Service Design activities, preparing management information, and escalating risks to process owners or governance forums. The successful candidate will balance … governance with delivery, work with IT teams, vendors, and stakeholders, and ensure records and evidence are captured in the ITSM #J-18808-Ljbffr ...