5 of 5 Permanent Help Desk Analyst Jobs

The Help Desk Analyst is responsible for ensuring IT customer service and incident resolution are handled with speed and self-service abilities. They will also address root causes of technical incidents which may require specialized entities to resolve and remain familiar with and the ability to support older technologies. Candidates must have an active Top Secret … or Q clearance to qualify. Key Responsibilities: Call Center o Triage tickets via two (2) communication channels: telephone, web, and walk-ins. Current Help Desk provides phone support and support through tickets submitted by personnel via the web o Maintain ticketing system knowledgebase through flagging incorrect articles and making minor edits or revisions, as well as suggesting new … folders or groups o Troubleshoot and resolve basic computer support or software questions o Provide training for basic computing questions or tasks Requirements: o High school diploma o IT help desk/call center experience, minimum required years can vary depending on highest degree level: o High school diploma + 7 years o Associate's Degree + More ❯

PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide first and second level PC support for the hospital and its related clinics. This position will also document all calls including a description of the problem, a resolution More ❯

Analyst to join our team! Experience with the Software Development Lifecycle (SDLC) and software development using agile methodologies such as Scrum, DevOps, SAFe, etc., and experience managing Help Desk and providing training. You will join an advanced program to effectively manage diverse teams and cross functional stakeholders - invent your future and apply today! You'll Bring … is required. Must be well versed in full systems development life cycle, strategic information planning, and knowledge management practices. Ability to develop, lead and manage an end user facing help desk team. Ability to train and educate new users, staff, and stakeholders. Experience working with and managing expectations of multiple Product Owners. Must be able to identify, communicate More ❯

Help Desk Support Analysts – Prestigious Nottingham Client One of Nottingham’s finest and ‘most-rewarding’ employers, my client has a pedigree that spans 100+ years. Their sector is buoyant, and the business continues to go from strength-to-strength, which continues to create range of exciting opportunities for candidates at all levels. We have a long-term opportunity … for support analysts with a solid grounding in 1st/2nd line support to form part of their long-established IT Service Desk, managing phone calls, e-mail and remote queries. The successful candidate will ideally have experience of, or gain experience across a range of technology, including the following: ·Active Directory and Exchange ·Windows 10 ·Microsoft Office/ More ❯

to explain things clearly is just as important as fixing them. The role is mainly Monday to Friday during office hours, but now and then you might need to help out at weekends or take part in our on-call rota when needed. You will be responsible for Providing support to your IS Manager. Maintain and manage relevant documentation. More ❯