1 to 25 of 31 Permanent Help Desk Specialist Jobs

Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance with the ability to obtain a SCI to support KMS and our government customer in Washington, DC. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health … vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for our government client. This position requires an active Top-Secret … management responsibilities and COMSEC duties. This position is based in Washington, DC and includes on-call requirements. Essential Functions, Responsibilities & Duties may include but are not limited to: The Help Desk Specialist will serve as the primary point of contact for end-user technical support while managing SCIF security operations. Core responsibilities include: Provide Tier I More ❯

Description: Zachary Piper Solutions is seeking a Tier III Help Desk Specialist to join our team on-site in Washington, D.C. This position is in support of a contract with the Department of Energy and the National Nuclear Security Agency OCIO. The Help Desk Specialist will be an experienced IT professional with … and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Supervise operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone … or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Other duties as assigned. Qualifications of the Help Desk Specialist: 5+ years of experience as a Cloud Engineer or related role Active Top Secret Security Clearance Compensation for the Cloud Engineer: $105,000/ More ❯

Help Desk Specialist Location: Springfield, VA, 20598 Clearance: TS/SCI Job Description: The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues. The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating … and assistance to end-users via phone, email, or in-person. Troubleshoot and resolve technical problems related to software, hardware, and network issues. Document issues and resolutions in a help desk ticketing system. Escalate complex problems to higher-level support teams. Assist with the installation, configuration, and maintenance of hardware and software. Provide training and guidance to end … users on software and hardware usage. Perform other related duties as assigned. Requirements: Bachelor's degree in Computer Science or related field 3+ years of experience in a help desk or technical support role Strong knowledge of Windows operating systems, Microsoft Office Suite, and network protocols Excellent communication and customer service skills Ability to work independently and in More ❯

buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Help Desk Specialist II for a Full-Time position. Job Summary: The Service Desk Specialist must possess and apply expertise on multiple complex work … assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet contract Service Level Agreements (SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published Standard Operating Procedures (SOPs) and Knowledge Base Articles (KBAs … increased workforce at Tier I, such as surges in high call volume, Tier II resource may be partially or fully diverted to Tier I support Essential Functions: Provide onsite desk-side and remote technical support. The onsite support may require local travel Intercept and manage customer IT service requests via telephone, fax, e-mail, or walk-in Log a More ❯

technical initiatives and support the warfighter. As the Senior Customer Tech Support Specialist, you will be responsible for: • Provide on-site desktop support as needed, provides general help desk support for User Assistance. • Provide phone support to user's to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management. … IP addresses as requested and with maintaining those IP addresses in the IPA Database. • Utilize the ServiceNow (or current ticketing system) to assign and track trouble calls as appropriate. • Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their … requests for assistance. • Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity, as well as mentoring and managing Help Desk personnel with best practices. To qualify, you will need: • DOD Top Secret Security Clearance • CWF designation IAT Level III Certification • 6 years of similar professional experience in DoD or Federal environments More ❯

Help Desk Specialist L0 KBX - TS/SCI Poly required Annapolis Junction, MD Apply Now Tier 1 Intelink Services Help Desk opportunity: Rotating Shift work position, 365 days a year, 7 days a week, 24 hours a day Four (4) years demonstrated Help Desk experience with an Associate's degree. In lieu … 8570.01-M with a minimum certification of IAT Level I (SEC+; CCNA; A+; Net+) TS/SCI clearance with FS Poly required Small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users. Provide health and status monitoring and taking appropriate More ❯

Job Overview Job Title: Help Desk Specialist Job Location: Naval Research Lab, Washington, DC Job Responsibilities Requisition Type: Pipeline Join our dynamic team at Trace Systems as we seek a talented and cleared Help Desk Specialist to play a pivotal role in supporting the prestigious Naval Research Lab (NRL). As a … be entrusted with ensuring the seamless installation, operation, and maintenance of critical data and applications hosted by NRL, all while bolstering cybersecurity defenses. This isn't just your ordinary desk job. You'll be at the forefront of innovation, building your personal skill sets, tackling diverse challenges and contributing to the success of NRL's cutting-edge initiatives. Plus … with our core IT Service Desk support operating during convenient peak hours from 0600 - 1800 EST Monday through Friday, you'll enjoy a balanced work-life schedule that allows you to thrive both personally and professionally. Don't miss this opportunity to be part of something extraordinary. Join us at Trace Systems and take your career to new heights More ❯

Job Number: R Help Desk Support Specialist Key Role: Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications. Applies specific functional knowledge and working and general industry knowledge. Develops or contributes to solutions to a variety of problems of moderate scope and complexity. Works independently with some guidance … and reviews or guides activities of junior employees. Basic Qualifications: Experience with help desk operations and trouble ticketing systems Knowledge of Windows operating systems and O365 environments Ability to perform Tier I-II on sit e support Secret clearance HS diploma or GED Security+ Certification Additional Qualifications: Experience as a Help Desk techni cia n in More ❯

Job Number: R Help Desk Specialist, Mid Key Role: Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications. Applies advanced skills and extensive technical expertise or full industry knowledge. Develops innovative solutions to complex problems. Works without considerable direction and mentors and may supervise team members. Basic Qualifications … a polygraph Bachelor's degree and 8+ years of experience with IT or Master's degree and 6+ years of experience with IT Security+ Certification Additional Qualifications: Experience working help desk issues in a classified environment Possession of excellent verbal and written communication skills Clearance: Applicants selected will be subject to a security investigation and may need to More ❯

Paradyme Inc. is seeking candidates for Tier 1 Help Desk openings. This is part of an ongoing effort to support a federal law enforcement agency where we have openings based in Pocatello, ID. We are first and foremost seeking candidates with: - ACTIVE Top Secret clearances at a minimum - we are unable to consider candidates that do not have … facility in Pocatello, ID - Excellent service-oriented communication skills, and the willingness to learn a new skillset Paradyme is willing to train new hires on fundamentals of Tier 1 Help Desk support and use of ticket tracking systems. This is a great long-term opportunity for someone looking to grow from an entry level position, and get their … support environment - Ability to work onsite at a federal facility in Pocatello, ID - The right personality and temperament to work in a Call Center, Customer Service, and/or Help Desk environment - Strong interpersonal and service-oriented communication skills - Ability to learn and adapt to new job skills, processes, and procedures More ❯

with a focus on collaboration and innovation. Our teams are at the frontier of the Nation's most complex and rewarding challenges. Join our team. Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 operations at Fort Leavenworth, KS. The selected candidate will support classified and unclassified IT environments … least three (3) years of experience in IT support, particularly in government or DoD environments, with an emphasis on incident resolution, system administration, and user support. Responsibilities: Respond to help desk tickets and provide technical support to users. Troubleshoot hardware, software, and network issues in classified environments. Escalate complex problems to higher-level IT staff as necessary. Document More ❯

that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage. You Are The Senior Help Desk Specialist - Technical provides advanced Tier 2 support for DHA's IMS-Dental IT systems, serving as the primary escalation point for complex user issues originating … Tier 1. This position ensures service excellence, maintains compliance with government standards, and delivers high customer satisfaction across 480+ global DHA Dental Clinics. Responsibilities Serve as Tier 2 specialist for DHA Dental IT systems. Respond to tickets within 1 business day and escalate as required. Support end users with software installation, configuration, and training. Maintain and update IMS … Operations; Data Center Optimization and Operations; Desktop/Server and Application Virtualization. Here's What You Need Bachelor's degree in Computer Science, IT, or related field. 5+ years Help Desk Tier 2 experience. Strong customer service and technical troubleshooting skills. Proficiency with ServiceNOW and ticketing queues. Knowledge of dental IT hardware/software and DICOM preferred Residence More ❯

Description This is a Maintenance Section position in support of the Department of State (DOS) Vanguard Contract. The Help Desk Specialist is responsible for providing information and communication technology (ICT) equipment (i.e. digital, radio, telephone, and Wi-Fi) problem remediation support to Overseas Posts. This may include, warranty and out-of-warranty services, working with manufacturers … Experience: High School/GED with five (5) years of experience, or IT related certifications with two (2) years of experience. Ability to follow policies and procedures. Knowledge of help desk ticketing systems. Ability to track and manage equipment through the repair process. Knowledge of troubleshooting networking and telecommunication equipment. Prior experience dealing with and contacting equipment vendors More ❯

elite companies to receive the highest form of third-party validation. Summary This opportunity requires an active Secret Clearance at minimum We are seeking a skilled and customer-focused Help Desk Specialist to provide responsive, high-quality technical support to end users supporting a DHS program in Washington, DC. This role involves responding to service requests … High School Diploma - required Associate's or Bachelor's degree in a related field - preferred Clearance: Active Secret Clearance - required Experience: Minimum of 3 years of experience in a help desk or IT support role Technical Skills: Proficiency with troubleshooting Windows OS, MS Office Suite, email clients, and basic network connectivity Experience supporting both COTS and GOTS applications More ❯

Summary The MIL Corporation is seeking a Tier 1 Service Desk Technician (Help Desk Support Specialist II) for a full-time position as part of an ongoing contract in Washington, DC. This role supports a Treasury client and may require work shifts extending into the evening (up to 10 PM). Candidates will provide technical … of the Guard and Reserve (ESGR), Department of Defense 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense\ If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make More ❯

we transform the way complex, large-scale systems are designed, delivered, and sustained-enhancing client outcomes, improving lives, and changing the world for the better. We are seeking a Help Desk System Specialist to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a … a GED and 6+ Years of Relevant Experience or Associates Degree and 4+ Years of Relevant Experience or Bachelor's Degree and 0+ Years of Relevant Experience Relevant Experience: Help Desk Support Functions with a Combination of Phone and Desktop Support is required. Experience administering LENEL systems is desired. Experience in badge office operations is desired. Must be More ❯

files/jobdescription_csea_help_desk_support specialist.pdf Responsibilities: Under general supervision of immediate supervisor, provides technical assistance and support to faculty, staff, administrators, students, and others in the resolution of reported computer or related technical problems or issues; troubleshoots user accounts, validates assigned software licenses, and responds to issues via the work order tracking system; receives, diagnoses … users and follow-up on reported problems; maintains awareness of the full range of information technology (IT) services and products and escalates issues that cannot be resolved at the help desk level; and performs related duties as assigned. REPRESENTATIVE DUTIES: The following duties are typical for this classification . Incumbents may not perform all of the listed duties More ❯

Summary The MIL Corporation seeks a Tier I Service Desk Analyst (Help Desk Support Specialist I) to support a Federal government client at one of our Washington, DC Metropolitan area locations. This position currently requires a hybrid schedule, with 2 days of remote work and 2 days on-site (Saturday and Sunday, 12 hours each … to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible Accurately record, update and document requests using the IT service desk system Install and configure new IT equipment Resolve incidents and upgrade different types of software and hardware Resolve incidents with printers, copiers and scanners Maintain a first-class level … of the Guard and Reserve (ESGR), Department of Defense 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make More ❯

Job Title: Helpdesk Product Support Specialist Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered) Salary: Salary commensurate with experience up to 25k per year Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered. The Role: Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software … Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager. We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant amount of time on the phone handling inbound and outbound client … with experience. Main Benefits: Company pension Work from home Candidates with the relevant experience or job titles of: Technical Support Specialist, IT Support Specialist, Service Desk Analyst, Help Desk Technician, Desktop Support Specialist, Application Support Specialist, Information Technology Specialist, also be considered for this role. More ❯

Job Title: Helpdesk Product Support Specialist Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered) Salary: Salary commensurate with experience up to £25k per year Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered. The Role: Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software … Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager. We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant amount of time on the phone handling inbound and outbound client … with experience. Main Benefits: Company pension Work from home Candidates with the relevant experience or job titles of: Technical Support Specialist, IT Support Specialist, Service Desk Analyst, Help Desk Technician, Desktop Support Specialist, Application Support Specialist, Information Technology Specialist, also be considered for this role. More ❯

Job Title: Helpdesk Product Support Specialist Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered) Salary: Salary commensurate with experience up to £25k per year Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered. The Role: Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software … Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager. We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant amount of time on the phone handling inbound and outbound client … with experience. Main Benefits: Company pension Work from home Candidates with the relevant experience or job titles of: Technical Support Specialist, IT Support Specialist, Service Desk Analyst, Help Desk Technician, Desktop Support Specialist, Application Support Specialist, Information Technology Specialist, also be considered for this role. More ❯

Help Desk Specialist. Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. Education/Experience: BA/BS with at least 3 years of More ❯

ONSITE - ALEXANDRIA, VA SWING SHIFT IS FROM 3:15PM-12:00/MIDNIGHT Highly capable Help Desk Support Specialist (Server) to lead swing shift operations within the Network Operations Center (NOC). This role involves overseeing network monitoring, managing technical support activities, and ensuring continuous operational excellence. The ideal candidate will serve as a shift lead More ❯

Description Client is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance. Responsibilities: 1. Responds to and diagnoses problems through discussion with users. 2. Ensures a More ❯

Senior Deskside Support Winchester, VA MUST: Top Secret Clearance required Experienced Senior IT Specialist 5+ years of relevant experience Must have outstanding IT technical skills as well as customer service skills Desire to work with customers in person on a daily basis Bachelors preferred (extra 4 years of experience if no degree) DUTIES: Provides a wide range of More ❯