Department: IT Business Core Systems Location: Office, Bristol Description 5 days a week in office (no hybrid option) on a 7am-3pm shift pattern (subject to change to a 6am-2pm during peak trading season) 7-3 low season, 6-2 peak season We are looking for a talented and motivated IT Support Analyst Engineer with expertise … E5, Windows desktop support, macOS, and networking. This role requires a skilled professional who can provide advanced technical support, troubleshoot complex issues, and ensure the seamless operation of our IT environment. The role will be ideal for a skilled 1st line IT person looking to move to 2nd line support. If you have a passion for technology and … a strong background in IT support, we invite you to join our team. What Will You Do? Office 365 Expertise: Demonstrate in-depth knowledge of Office 365 E5 services, including Exchange Online, SharePoint, Teams, OneDrive, Defender and Intune. Facilitate configuration, troubleshoot, and optimize Office 365 E5 to meet business requirements. Desktop Support: Provide high quality support for Windows and More ❯
Primary Details Time Type: Full time Worker Type: Employee Senior IT Business Analyst The Opportunity QBE Europe is looking for a Senior IT Business Analyst to join a well-established Transformation and technology company. This is a fantastic opportunity for someone looking to make a significant impact in a leading insurance company. You will have the … success of our modernisation initiatives. Understanding the business needs and desired outcomes remains of upmost importance and will be key to the next phases of our growth. The Business Analyst's role is to ensure that high value is delivered in the most efficient way to the customer. The BA will have the ability to problem solve and implement … delivered against acceptance criteria, through test planning, execution, coordination, etc. Partnering with Architects or Development teams to produce appropriate design specifications. Continuously review and assess solution delivery to ensure it will meet business requirements. Continuous Improvement & Agile Ways of Working Embrace, challenge and evolve standards and practices around ways of working. Drive continuous improvement within scrum or project teams More ❯
Bolton, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
K3 Capital Group Plc
The role: We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1st Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively log and resolve issues and complete requests, ensuring a seamless experience for end … users. With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. In order to succeed in this position, you will have excellent spoken English with the ability to provide technical support to end users who do not want to hear jargon! You … support to end-users, ensuring smooth and efficient operation of their computer systems and applications. The ITSDA will be responsible for diagnosing and resolving hardware and software issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. The ITSDA More ❯
of our business depends upon the skills, commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued. Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the … defined ITIL based processes and to agreed Business service levels. Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment. Day to day monitoring and management of Bodycote infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery. Engagement in new and upcoming IT related projects relating to upgrades and service improvement. Representing Group IT within the business and at all times delivering world class customer service. Collaboration with a global Bodycote Group IT presence supporting over 4,500 IT users in 180+ locations. Required qualifications, experience and skills: Broad knowledge of Windows Server and Client operating systems, with a More ❯
We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1 st Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively log and resolve issues and complete requests, ensuring a seamless experience for end users. … With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. In order to succeed in this position, you will have excellent spoken English with the ability to provide technical support to end users who do not want to hear jargon! You will … support to end-users, ensuring smooth and efficient operation of their computer systems and applications. The ITSDA will be responsible for diagnosing and resolving hardware and software issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. The ITSDA More ❯
warrington, cheshire, north west england, united kingdom
Bodycote
of our business depends upon the skills, commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued. Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the … defined ITIL based processes and to agreed Business service levels. Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment. Day to day monitoring and management of Bodycote infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery. Engagement in new and upcoming IT related projects relating to upgrades and service improvement. Representing Group IT within the business and at all times delivering world class customer service. Collaboration with a global Bodycote Group IT presence supporting over 4,500 IT users in 180+ locations. Required qualifications, experience and skills: Broad knowledge of Windows Server and Client operating systems, with a More ❯
Social network you want to login/join with: Junior IT Support Analyst - Harlow, Essex - £30-33,000 per annum Are you looking to kickstart your IT career and join a leading company based in Harlow? CBW are recruiting for an established contractor that is seeking a motivated and ambitious IT Support Technician to join a … seamless day-to-day operation of Tesseract and its integration with other systems. Support administrative and operational teams with technical expertise. Streamline processes within Tesseract to enhance efficiencies. Provide IT analytical support and utilize tools like Google for investigative purposes Operational Offer first-line technical support to end-users to identify IT issues via phone, email, or in More ❯
be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background to provide assistance to end-users, ensuring smooth IT services and systems support across the business. Key Responsibilities: Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra.Log … applications (Outlook, Teams, SharePoint, OneDrive).Manage devices using Microsoft Intune.Maintain documentation of incidents and solutions.Deliver high-quality customer service and training. Preferred Skills and Experience: Minimum 2 years in IT support/service desk role.Technical 1st/2nd line support experience, virtual and deskside.Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune.Strong problem-solving, communication More ❯
and personally. We really care about what we stand for and want to move forward together. What sort of work? This is an exciting opportunity to join our growing IT team as an IT Support Analyst in our Exeter office. As part of this role you will be responsible for: Proactively monitoring support calls using our ServiceNow … ticket management system Taking phone calls, logging tickets, and troubleshooting IT issues Liaising with third party vendors where applicable Preparing hardware including deploying OS image, installing and configuring software and assisting users getting setup When needed, assisting users with setting up IT kit for meetings On occasion travelling to our other offices in Bristol, Cheltenham, Sidmouth and London … Providing out of hours support on occasion Why this team? The IT team is the Firms centre of innovation. As well as supporting the hardware and software already in place, they lead the way on developing processes and efficiencies through new software and technology. Made up of a group of innovative, tech savvy and forward-thinking IT specialists More ❯
Primary Details Time Type: Full time Worker Type: Employee Senior IT Business Analyst The Opportunity QBE Europe is looking for a Senior IT Business Analyst to join a well- established Transformation and technology company. This is a fantastic opportunity for someone looking to make a significant impact in a leading insurance company. You will have the … success of our modernisation initiatives. Understanding the business needs and desired outcomes remains of upmost importance and will be key to the next phases of our growth. The Business Analyst’s role is to ensure that high value is delivered in the most efficient way to the customer. The BA will have the a bility to problem solve and … against acceptance criteria, through test planning, execution, coordination, etc. Partner ing with Architects or Development teams to produce appropriate design specifications Continuously review and assess solution delivery to ensure it will meet business requirements. Continuous Improvement & Agile Ways of Working Embrace, challenge and evolve standards and practices around ways of working. Drive continuous improvement within scrum or project teams More ❯
collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. Overview of Role Working as a Service Desk Analyst you will be the first point of contact for all employees seeking to resolve IT issues. Speedy and intelligent resolution of IT incidents is the key to … can deliver on its promises to its clients. Key Duties and Responsibilities Provide a single point of contact for our employees and confidence that we are actively addressing their IT issues. Deliver an outstanding customer experience by focusing on our employees' needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service … enhancements to continually improve our services. Understand the critical needs of the business and escalate urgent issues to minimize the impact to the business and employee productivity. Ensure the IT solutions we deliver comply with Mott MacDonald standards, policies and any regulation; this includes adhering to our internal governance. Candidate Specification Knowledge of endpoint hardware, networking, and hosting concepts More ❯
Description This role is fully onsite and the right to work in the UK is required. The ideal candidate is an experienced Level 2 IT Service Desk Analyst with a track record of supporting users within mid-large sized international corporate firms. Alvarez & Marsal (A&M) is a global professional services firm specializing in turnaround and interim management … and investment lifecycles. Founded in 1983, the firm is known for its distinctive restructuring heritage, hands-on approach, and relentless focus on execution and results. Overview: The position of IT Field Services Support Specialist will be based in the London office and be part of the core Field Services team to support all UK and International users by front … facing contact via walk-up desk, email, telephone, and/or remote tool for all technology-related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering, and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is responsible More ❯
among the first 25 applicants Direct message the job poster from RedRock Resourcing A high-profile organisation - recognised as the leader in its field - requires a number of Senior IT Support Analysts due to continued growth. Suitable candidates will have the following: Strong experience in IT support. Professional, friendly approach with the ability to perform well under pressure. … package including comprehensive training and development! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology, Consulting, and Other Industries IT System Installation and Disposal, IT System Operations and Maintenance, and IT Services and IT Consulting Referrals increase your chances of interviewing at RedRock Resourcing by 2x More ❯
Bristol, Somerset, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment
habitats across the country. They are committed to innovation, sustainability, and providing reliable digital services to their staff and stakeholders. Your new role You'll be the face of IT within a regional office, delivering essential on-site support and collaborating with national teams on broader initiatives. This role involves resolving technical incidents, maintaining equipment, and providing user support … across multiple locations. You'll also have the chance to contribute to documentation, process improvements, and national IT projects. While the role is primarily office-based (4+ days a week), there may be opportunities for occasional remote work and travel to other locations. What you'll need to succeed Strong customer service and communication skills, with the ability to … cloud-based services) Working knowledge of networking fundamentals such as TCP/IP, DNS, and DHCP, as well as physical network connectivity (Wi-Fi, cabling, Switches) Understanding of modern IT security best practices Comfortable working within policy and process, while also taking initiative and managing your own workload Experience collaborating within an IT team and with third-party More ❯
that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. JOB PURPOSE To provide 1st/2nd line IT Support to all UK Group companies across the UK/Europe. Supporting over 500 users either face to face or remotely across multiple sites. Log all calls within the … IT Helpdesk system and provide excellent technical and customer service skills to all levels of the business. Additional to IT support duties, assisting with the daily monitoring/administration and support of the local Infrastructure environment will be required. This consists of several physical servers hosting around 30 virtual servers with off site replication. MAIN RESPONSIBILITIES Ensure all … calls and tasks are logged in the helpdesk call logging software – ServiceNow. Keep all open logs up to date and current with accurate & relevant information. Support the wider IT Infrastructure (Servers/Patching/Fault finding). Active Directory support. Provide Desktop support (hardware and software) both in person and remotely. Support all CMA-CGM applications (including CCIS). More ❯
London, England, United Kingdom Hybrid / WFH Options
Jellycat Toy Co. Ltd
improvement and governance of knowledge between the Warehouse needs and service desk. Delivering timely on-site support, maintaining excellent customer service standards and identifying & filling training needs. Monitoring the IT Service Management toolset and responding to any escalations from the service desk, including allocation of tasks to others in the department and communicating urgency and impact. Identifying incident trends … investigating causes/solutions/design resolutions using skills, experience and, when required, external help such as IT service team, IT leadership, 3 rd party support organisation(s) and/or 3rd party consultants. Acting as the local specialist for desktop environments (Laptops, PCs, Printers, Azure Remote Desktop & mobile computing) within Jellycat - identifying improvement opportunities to be budgeted … routines and key system performance metrics. The support of mobile devices for pick, pack and distribution within warehouse locations. You'll have: Experience in a hands-on customer facing IT support environment (manufacturing or wholesale an advantage). Excellent communication skills, and the ability to communicate effectively with colleagues where English is not their first language. The ability to More ❯
We recognize and respect the power of collaboration, and believe transparency and openness to new ideas leads to innovation. Description Graham Capital Management, L.P. is seeking a mid-level ITanalyst to join the firm’s tech-support help desk team in our London office. This role delivers operational support for firmwide end user applications and workstation hardware … employees by diagnosing and resolving VPN connectivity and access issues Responsible for daily operating procedures including morning status reporting, data center checks, trouble ticket creation and closure Participate in IT projects, such as system migrations, upgrades, and office relocations Requirements BA/BS in Computer Science or related field 3+ years of experience in workstation technical support Excellent interpersonal More ❯
Harlow, England, United Kingdom Hybrid / WFH Options
Raytheon Technologies
/Conference support Enhancing the Service Desk, developing knowledgebase articles, and fostering a "shift-left" mindset Desktop imaging and deployment Incident, Problem, and Change Management Delivery of Service Requests IT Asset Management 1st/2nd Line Application and Infrastructure support Deskside support and assisting the Service Desk as needed Provide excellent customer service, listen, influence, negotiate, build rapport and … business value rather than just solutions Technical aptitude, requirements management, risk assessment Travel within the UK and work with minimal supervision Existing Security Clearance (SC) or ability to obtain it Full Driving License ITIL Foundation and relevant technical qualifications Experience with enterprise technologies (Active Directory, SCOM, SCEP, SCCM, Citrix, CompTIA) Practical experience in IT operations, project delivery, troubleshooting … drinks at Manchester & Gloucester About Raytheon UK: Raytheon UK operates across multiple sites including Broughton, Waddington, Glenrothes, Harlow, Gloucester, Manchester, and supports remote work. Employing over 2,000 people, it is a major contractor to the UK Ministry of Defence, investing in R&D and supporting innovation in Weapons & Sensors, and Cyber, Space & Training sectors. The company offers extensive More ❯
Get AI-powered advice on this job and more exclusive features. Location: Manchester City Centre/London Reports to: IT Supervisor/IT Manager About the Company gunnercooke LLP is a Top 50 law firm with recognition across 28 disciplines and over 50 individually ranked lawyers. Having launched in 2010, the firm has grown to over 450 solicitors … tradition, we’re bringing fresh ways of working. At gunnercooke, when a new Partner joins, our unique model and flexible working practices often means more engagement directly with our IT systems than at a traditional law firm. Our IT team is dedicated to making this transition smooth and effortless, using innovative technology to enhance efficiency and offering tailored … software updates, and backups. Liaise with third-party vendors and service providers to resolve issues as necessary. Maintain accurate documentation of support processes, resolutions, and system changes. Contribute to IT projects, such as system upgrades and rollouts. Mentoring 1st line support staff is an essential part of the role. Helping to ensure the team delivers high-quality support to More ❯
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
Citigroup, Inc
You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast's iconic Titanic Quarter. The Senior Tech Business Analyst is an intermediate-level position responsible for liaising between external and internal vendors and will understand any changes on the vendor side that could have impact. The Senior BA … . In this role you will work on a best-in-class system that acts as the strategic source for high quality Securities Reference data across the enterprise, enhancing it's capabilities and data in line with business and regulatory requirements. By joining the Security Master Central (SMC) team you will work with the latest technologies and interact with … sources. Consult with users and clients to trouble shoot complex system issues/problems through in-depth evaluation of business processes and systems. Foster communication between business leaders and IT stakeholders facilitating exchange of ideas/information in a concise and logical manner. Acts as SME to senior stakeholders and/or other team members. Act as advisor or More ❯
Willington, England, United Kingdom Hybrid / WFH Options
Bionical Health
access their medicines faster and manage their health conditions better, ultimately improving outcomes for the patient and the NHS. Role Description This is a full-time role for an IT Support Analyst located in Willington. The IT Support Analyst will be responsible for providing technical support, analysing and troubleshooting IT issues, and supporting with employee … onboarding and offboarding. What You’ll Be Doing Providing 1st and 2nd line IT support across the organisation Troubleshooting hardware, software, and network issues Building of laptops, mobiles and tablets Supporting Microsoft 365 and key business systems Ensuring a seamless IT experience for all employees What We’re Looking For Experience in a customer service based role is … OS, and basic networking A proactive mindset with the ability to work independently and as part of a team Why Join Bionical Health? Career growth opportunities in a dynamic IT environment Supportive and collaborative team culture Enjoy your Birthday off! Eye Care Vouchers Access to a GP Helpline This is a fantastic opportunity for someone looking to develop their More ❯
your skills and experience — talk with your recruiter to learn more. Base pay range ***5 days a week on site*** Are you a problem-solver with a passion for IT? A large and successful organisation is looking for a Technical Support Analyst to provide hands-on IT support, troubleshoot technical issues, and ensure the smooth operation of … critical systems. Responsibilities: Provide IT support to internal users, resolving hardware, software, and network issues. Troubleshoot desktops, laptops, printers, mobile devices, and peripherals. Assist with software and hardware installations, configurations, and maintenance. Monitor and maintain internal networks, servers, and IT systems for efficiency and security. Manage IT support requests via the company’s ticketing system. Set up … and configure IT equipment for new employees. Perform upgrades, patches, and maintenance to ensure system stability. Provide user training and document technical procedures. Skills/Experience Experience in an IT support role, with a solid understanding of IT systems, hardware, and software. Knowledge of Microsoft OS, networking (TCP/IP, DNS, DHCP), and cloud solutions. Familiarity with More ❯
Stratford-upon-Avon, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: Information Technology Support Analyst, Stratford-upon-Avon col-narrow-left Client: Opus Recruitment Solutions Location: Stratford-upon-Avon Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 23.05.2025 Expiry Date: 07.07.2025 col-wide Job Description: Are you a tech-savvy problem-solver with a … passion for delivering top-notch IT support? We’ve partnered with the UK’s leading provider of environmental compliance and data management services who are seeking an IT Support Analyst to join their team. What You’ll Do: Provide end-user support for up to 400 staff, ensuring exceptional service. Diagnose and resolve IT issues, maintaining … technical projects, maintain infrastructure, and support Microsoft technologies (Azure, Active Directory, Windows Server, etc.). Support cybersecurity initiatives, ISO 27001 compliance, and business continuity. Guide junior staff and promote IT process improvements. Handle Service Desk tickets efficiently. Who You Are: 4+ years of IT support experience with strong troubleshooting skills. Proactive and organized communicator, comfortable with technical and More ❯
Royal Leamington Spa, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: Information Technology Support Analyst, royal leamington spa col-narrow-left Client: Opus Recruitment Solutions Location: royal leamington spa, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 7 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Are you a tech-savvy problem-solver … with a passion for delivering top-notch IT support? We’ve partnered with the UK’s leading provider of environmental compliance and data management services who are seeking an IT Support Analyst to join their team. What You’ll Do: Be the go-to for up to 400 staff, providing exceptional end-user support alongside their team. … Diagnose and resolve IT issues, ensuring seamless service delivery within agreed SLAs. Collaborate on exciting technical projects, maintain infrastructure, and support their Microsoft stack (Azure, Active Directory, Windows Server, and more). Champion cybersecurity, contribute to ISO 27001 compliance, and support business continuity efforts. Coach and guide juniors to success while driving innovation in IT processes. Be comfortable More ❯
days on site in London Office -- M-F 8:30 AM- 6 PM Position Summary The IT Support Analyst will provide first and second line technical support to ~1300 staff and ~28 global offices. This role requires excellent customer service skills, with a focus on diagnosing and resolving support requests in a timely and professional manner. Job Responsibilities … Respond to and resolve all IT support calls/emails for all locations Provide IT Support for all employees, in offices and working virtually Serve as the first point of contact for technical support in the local office (office-based and remote) and global offices. Maintain, configure, deploy, and repair computer and printer hardware, including supported smart devices. … including systems like Teams and Zoom. Track, maintain, and document all support calls, ensuring quick resolution and closure of open tickets. Manage hardware asset inventory and equipment lifecycle. Enforce IT policies and guidelines, monitor enterprise management platforms/alerts, and report security risks. Work closely with other IT professionals and departments to understand and address their ITMore ❯