1st Line Support Analyst – Social care – Surrey - Hybrid Are you passionate about technology and delivering outstanding customer service? Our client believes everyone should have the opportunity to lead a fulfilling life and their mission is to support individuals with learning disabilities and complex needs in achieving just that. And they’re looking for a proactive and enthusiastic 1st Line … Support Analyst to join a growing IT Service Desk team. This role is a fantastic opportunity for someone who enjoys problem-solving, has a keen interest in IT, and wants to develop their technical skills across a wide range of hardware and software solutions. What you’ll be doing… As a 1st Line Support Analyst, you … ll be the first point of contact for IT queries, helping colleagues resolve issues quickly and efficiently. Your responsibilities will include: Diagnosing and resolving technical issues. Providing end-user remote support. Installing authorised software to laptops and desktops using Microsoft InTune. Maintaining accurate logs for equipment and users. Setting up new user accounts and disabling expired accounts in line More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Nigel Frank International
IT Support Analyst- Newcastle- £30,000 Fully on site role in the centre of Newcastle. This is a 3 month fixed term contract with a possibility of extension. About the Role This is a fast paced role working within IT support. This role involves working with Telecom and Ticketing systems, responding to IT incidents, communicating effectively … with colleagues and stakeholder management. Key Responsibilities Managing multiple tasks Installing, configuring and troubleshooting Microsoft based workstations and Microsoft 365 applications Proactive maintenance and compliance of IT infrastructure Responding effectively to IT incidents What You'll Bring Understanding of IT security and best practices Experience working with Telecom and Ticketing systems Familiarity of working with Microsoft platforms More ❯
Aerospace, Land, Energy, Industrial, Medical, and Critical Infrastructure markets. Founded in 1878, the company is headquartered in Benicia, CA, and operates additional facilities in Sparks, NV. Position Summary The IT Data Analyst is primarily responsible for transforming raw data into actionable insights that support production efficiency, quality control, inventory management, and operational decision-making. The IT Data … Analyst will work closely with cross-functional teams and play a key role in report generation, performance tracking, and systems integration. Responsibilities Analyze manufacturing data sets (production, downtime, scrap, throughput, etc.) to identify trends and opportunities for operational improvement. Translate raw data into actionable insights to support quality control, inventory management, and strategic decision-making in collaboration with cross … data into actionable business insights. Support ERP (e.g., Infor CSI/Syteline, SAP) and MES data extraction for ad hoc analysis and scheduled reporting. Collaborate with software developers and IT to support and maintain .NET-based systems related to data reporting, interfaces, and workflows. Assist in the development and monitoring of KPIs such as OEE, yield, downtime, and cost More ❯
Aerospace, Land, Energy, Industrial, Medical, and Critical Infrastructure markets. Founded in 1878, the company is headquartered in Benicia, CA, and operates additional facilities in Sparks, NV. Position Summary The IT Data Analyst is primarily responsible for transforming raw data into actionable insights that support production efficiency, quality control, inventory management, and operational decision-making. The IT Data … Analyst will work closely with cross-functional teams and play a key role in report generation, performance tracking, and systems integration. Responsibilities Analyze manufacturing data sets (production, downtime, scrap, throughput, etc.) to identify trends and opportunities for operational improvement. Translate raw data into actionable insights to support quality control, inventory management, and strategic decision-making in collaboration with cross … data into actionable business insights. Support ERP (e.g., Infor CSI/Syteline, SAP) and MES data extraction for ad hoc analysis and scheduled reporting. Collaborate with software developers and IT to support and maintain .NET-based systems related to data reporting, interfaces, and workflows. Assist in the development and monitoring of KPIs such as OEE, yield, downtime, and cost More ❯
Aerospace, Land, Energy, Industrial, Medical, and Critical Infrastructure markets. Founded in 1878, the company is headquartered in Benicia, CA, and operates additional facilities in Sparks, NV. Position Summary The IT Data Analyst is primarily responsible for transforming raw data into actionable insights that support production efficiency, quality control, inventory management, and operational decision-making. The IT Data … Analyst will work closely with cross-functional teams and play a key role in report generation, performance tracking, and systems integration. Responsibilities Analyze manufacturing data sets (production, downtime, scrap, throughput, etc.) to identify trends and opportunities for operational improvement. Translate raw data into actionable insights to support quality control, inventory management, and strategic decision-making in collaboration with cross … data into actionable business insights. Support ERP (e.g., Infor CSI/Syteline, SAP) and MES data extraction for ad hoc analysis and scheduled reporting. Collaborate with software developers and IT to support and maintain .NET-based systems related to data reporting, interfaces, and workflows. Assist in the development and monitoring of KPIs such as OEE, yield, downtime, and cost More ❯
As an IT Business Analyst for Digital Supply Chain/Production Planning, you will implement our planning AI at customer sites worldwide, advise on factory and supply chain modeling, and guide clients from onboarding to go-live. You'll train users, support testing, define and document requirements, manage customization projects, and act as the bridge between customers and … our development team. Activities As an IT Business Analyst for Digital Supply Chain/Production Planning , your tasks will include: Implementing our planning AI at customer sites worldwide Advising customers on modeling factories and supply chains Guiding clients from onboarding to successful go-live in collaboration with our Data Engineers and other team members Supporting end users during More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Energy Saving Trust
Hours: Full-time Location: Hybrid - Edinburgh Closing Date: 19 September 2025 Ref: GM1278 Working within the IT team at Energy Saving Trust, as IT Service Desk Analyst you will be responsible for the resolution of first- and second-line support requests, incidents, IT queries and the day-to-day IT support requirements of our userbase … list of benefits we have to offer and why Energy Saving Trust is a great place to work. The team The team of four service desk analysts and one IT Administrator supports the internal IT requirements of the organisation. We work inclusively and collaboratively across our London and Edinburgh offices where the IT team are positioned to … matter what work we are engaged in, to enjoy what we do and remain focused on why we do it. This role is for anyone with a passion for IT, a desire to learn, and who can enjoy the process. The role You will provide a first-class IT service to our userbase, ensuring the highest levels of More ❯
Employment Type: Permanent, Part Time, Work From Home
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
La Fosse
An established and renowned Legal Firm are looking to hire a Business Analyst to report into the Software Development Programme Manager. You will be working on a variety of IT-led initiatives that span Software Development and application-based projects, playing a key role in shaping and delivering real business change. This is a hands-on role where … teams through the full project lifecycle. Please note this role is hybrid and will require you to be onsite in the Birmingham or Cardiff office. THE ROLE The Business Analyst will be working on a variety of the businesses Software Development Projects and will be defining and managing requirements across both internal and external stakeholders. You will be managing … ll also collaborate with Project Managers and Lead BAs to determine the most effective analysis approach, and take ownership of your workstreams to ensure successful outcomes. YOU The Business Analyst who will be working on Software Development & Application focused projects will have prior experience of: 5+ years' experience as a Business Analyst, ideally in legal, finance, or ITMore ❯
The IT Business Analyst, Senior, will analyze process workflows and operational data in order to provide recommendations and improve the efficiency and effectiveness of processes and infuse innovation and automation, as required. The ideal candidate is a seasoned IT/Cyber professional who will closely collaborate with our customers and senior leadership to assess the work environment … for incorporation into strategic decision-making Remain current in emerging technologies specific to business analysis tools used for data visualization and metrics Provide analysis of metrics collected on various IT-related budget and compliance items for senior leadership Recommend continuous improvement initiatives to senior leadership using data analytics and/or a cost-benefit analysis to support those recommendations … Systems, Cybersecurity, Computer Science, Business Management, or appropriate field of study required. Equivalent work experience may be substituted for degree requirement. Must have 5+ years of work experience in IT and/or cybersecurity business analysis and project management Must have hands-on experience with data analytics and visualization tools. PowerBI is preferred. Active ITIL certification or Lean Six More ❯
Leicester, Leicestershire, East Midlands, United Kingdom
TOPPS TILES
plenty about Topps Group that might surprise you. Like the scale of our Head Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less … from an ambitious, dynamic, market-leading, multi-million pound retail business? The Role We currently have an exciting opportunity for an IT Service Analyst to join our IT Service Desk Team based at our Head Office in Grove Park, Leicester. Reporting to the IT Service Desk Manager, you will utilise your IT skills to deliver … world class service to internal stakeholders. The successful candidate will work in a dynamic, hardworking 8-person team to support the company's IT services. Responsibilities include: Ensure that issues that need to be escalated are done so using the set escalation process with clear and concise information on the nature of the issue Support the business ERP application More ❯
economy - and directly advise the owners and management teams that lead them.We’ll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just … keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you’ll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we … help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.At BDO, the IT Project & Product Governance Team (formerly Project Management Office) forms part of the wider IT Governance Team in the IT Department. The IT PMO is responsible for More ❯
and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just … keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we … businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. At BDO, the IT Project & Product Governance Team (formerly Project Management Office) forms part of the wider IT Governance Team in the IT Department. The IT PMO is responsible for More ❯
Leatherhead, Surrey, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
Your new company A well-known construction company in Leatherhead offers hybrid working (2-3 days a week in the office) to an experienced IT Risk and Policy Analyst. Your new role You will be responsible for managing IT risks, monitoring audit actions, maintaining IT policies and procedures, and supporting GDPR compliance. The role ensures effective governance … and compliance across IT processes, providing a framework for the identification, mitigation, and management of risks. You will be responsible for ensuring alignment with company standards and regulatory requirements, and you will work closely with various stakeholders across the organisation. Ensuring that all IT risk and IT audit actions are highlighted, monitored, and escalated where appropriate. Maintaining … the suite of IT policies and procedures. Providing support to the Privacy Team in ensuring GDPR compliance. Assisting in managing IT Risk Register inputs and outcomes, liaising with IT SLT & Group Assurance and external auditors as appropriate. Identifying policy/procedure gaps and working with SMEs to create the material. Managing review process for existing ITMore ❯
Business Analyst/Digital Media/£63,000/Hybrid 2 Days We're working with a global events and media organisation undergoing major digital transformation who are looking for a Business Analyst (with strong technical exposure) to join their Transformation team. This is an exciting opportunity for someone who thrives in fast-paced environments, enjoys turning complex … challenges into structured solutions, and wants to be part of a collaborative, change-driven team. As a Business & Technical Analyst, you'll play a central role in delivering large-scale projects and continuous improvement initiatives across digital systems and platforms. You'll work closely with cross-functional teams - from stakeholders and product leads to developers and data analysts - to More ❯
Description IT Production Support Analyst: At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected … and with each other, as one team working towards a common vision. We'd love for you to join our team! Job Summary B&A is looking for an IT Production Support Analyst to join a contract with a federal government client in support of an important mission. In this role, you will be responsible for leading the … monitoring and troubleshooting of user issues reported for our enterprise Pega web-based applications, ensuring user issues are resolved promptly. The analyst will collaborate across 8+ cross functional scrum teams to resolve issues affecting the user experience. This role requires a blend of technical troubleshooting, effective communication and customer service and the ability to advise continues improvements to the More ❯
supporting clients and colleagues with all things tech. Our team is friendly, fast-paced, and committed to helping everyone work smarter and more securely. The Role: As a Junior IT Support Analyst, you’ll provide first-line support for all IT issues across the company. You’ll troubleshoot basic hardware and software problems, set up equipment, and … smoothly. This is a fantastic opportunity for someone with a passion for tech, eager to learn and develop their skills in a supportive environment. Key Responsibilities: Provide first-line IT support to staff in person, via phone, and email Set up and configure laptops, desktops, and mobile devices Troubleshoot Windows and Mac OS issues Support Office 365, email, printers … and basic network issues Escalate complex issues to senior team members Maintain IT documentation and inventory Assist with onboarding new starters Requirements: Passion for technology and problem-solving Basic understanding of Windows and/or Mac operating systems Good communication skills and a helpful attitude Willingness to learn and grow Right to work in the UK Desirable (not essential More ❯
Here at the Edinburgh Woollen Mill we have a fantastic opportunity for an Analyst Developer to join our IT Department. If you’re looking for your first programming role this will be perfect for you. Please review the responsibilities and desired qualifications. We will happily consider candidates that do not have all qualifications, but do have sufficient experience … talent and a drive to learn. The job role will mainly be based in SQL but it is not a problem if you haven’t used it before. If you are willing to learn, we are willing to teach you how to use it. The day to day of the role will be to analyse, develop and implement … solutions to current code standards based on the needs of the business. You’ll also provide support to IT and other departments through an internal issue tracking system. This can be a varied role with many opportunities to learn new technologies in a supportive and friendly environment. Duties and Responsibilities: 1. Analyse, develop and implement solutions that support the More ❯
Doncaster, South Yorkshire, Yorkshire, United Kingdom
Sofology
Are you a problem-solving pro with a passion for making others lives easier? The DFS Group is looking for a talented IT Service Desk Analyst to be the first point of call for tech support. Youll bring friendliness, efficiency, and a 'right-first-time' mindset to keep our colleagues smoothly connected and empowered. Sofology benefits Growth and … Savings: Join our Group Pension and Sharesave schemes. Life Assurance & Sick Pay: Peace of mind with Life Assurance and Company Sick Pay. A day in the life of... An IT Service Desk Analyst, you wont just be resetting passwords, you will.. Log every call, provide swift and accurate support, and resolve issues in line with our incident management … standards. Tackle hardware, software, email, password resets, mobile device, and IT equipment issues with empathy and determination. Pride yourself on resolving problems quickly and correctly, raising the bar for support excellence. When a situation needs more expertise, youll hand it over cleanly using our escalation process. Work closely with the broader IT team to maintain a More ❯
We are looking for a passionate and dynamic 2nd Level IT Support Analyst to join our team in London, UK. In this role, you will be responsible for supporting our global offices and users while maintaining our cloud infrastructure and network infrastructure. You will work as part of a collaborative, international team, creating memories that last a lifetime … mission is to deliver personally tailored, authentic tours. Perfectly. Your responsibilities What will I be doing? Provide technical support to users across our global offices, troubleshooting and resolving advanced IT issues beyond the scope of 1st level support, including: cloud infrastructure management and troubleshooting, network-related issues across office locations, intune and Azure configurations, application errors and performance issues … Support and maintain Microsoft 365 products Diagnose and resolve a range of IT issues, including software errors, connectivity problems, and printer malfunctions Assist users via phone, email, and in person, ensuring a high level of customer support across different time zones Deploy, maintain, and optimize cloud and network infrastructure to ensure seamless IT operations across all locations Manage More ❯
Gloucestershire Health and Care NHS Foundation Trust
Job summary The Trust's IT and Clinical Systems Service Desk coordinates the allocation and escalation of all non-resolved incidents and service requests to specialist IT/Clinical support and third-party IT system and service suppliers. It also procures hardware and software to support the organisation. This role is to be part of the … IT community support team which is part of the wider Support team in its day to day operations providing a high-quality IT Service, which is the first point of contact for all staff within GHC. The role requires travelling to various sites across Gloucestershire to provide support to clinical and administrative staff. The support service provides a … problems, service requests through to resolution. The post holder will be part of the core hub that will manage real time communications with customers on the current status of IT Systems and Operations, liaising directly with any other team as required. The desktop analyst will act as a point of contact for users. They will manage issues through More ❯
broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences. Are you someone who thrives at the intersection of business and technology someone … move. If you answered yes to these questions, let's talk! Ceco Door, an ASSA ABLOY branded company, is growing and to support that growth, we are adding an IT Business Systems Analyst to our team. This role will be based onsite 100% of the time out of our manufacturing facility located in Milan, Tennessee. Come see who … visa sponsorship for this position at this time. Candidates must be legally authorized to work in the U.S. without current or future sponsorship. What would you do as our IT Business Systems Analyst? You'll act as the crucial bridge between our business stakeholders and IT partners analyzing processes, gathering requirements, and ensuring our systems evolve alongside More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Ashdown Group
A well-established organisation is looking for an IT Support Analyst to join its team based in Central London. Please note this is an office-based role and previous experience working for a professional services business is highly desirable. Reporting into the Head of IT, you will serve as the first point of contact for support requests … via phone, email and in-person. You will troubleshoot hardware, software and network issues, escalate complex technical issues, support remote workforce and assist in the maintenance of IT equipment such as laptops and desktops. You will manage software applications, support Windows virtual and physical server management and liaise with MSP's where required. In order to be suitable for … with network protocols and hardware troubleshooting. You must be a consummate communicator with proven experience of delivering 1st and 2nd line support. This is a fantastic opportunity for an IT professional looking to enhance their career by joining a growing business. More ❯
Doncaster, South Yorkshire, Yorkshire, United Kingdom
DFS Furniture Ltd
As an IT Service Desk Analyst, youll be the first point of contact for technical support across DFS. Youll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work. About DFS It takes a whole lot of passion to … be doing Log every call, provide swift and accurate support, and resolve issues in line with our incident management standards. Tackle hardware, software, email, password resets, mobile device, and IT equipment issues with empathy and determination. Pride yourself on resolving problems quickly and correctly, raising the bar for support excellence. When a situation needs more expertise, youll hand it over cleanly using our escalation process. Work closely with the broader IT team to maintain a 95% SLA, championing a right first time service philosophy. Work comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable. Prepare laptops, desktops, and mobile devices with precision, ready for colleagues to hit the ground running. Keep support tickets More ❯
the Castlereagh Road in Belfast and are part of the Van Genechten Packaging Group which spans 15 sites across the UK and Europe. We have an opportunity in our IT Department to join a well established team of print professionals in a successful, established and growing organisation as an IT Analyst. In return we offer a competitive salary … days holiday per year including statutory days, company pension scheme etc. Main tasks of Job: Responsible for the Company IT Help Desk Look after the daily maintenance and administration of hardware and software Providing internal user training and support for the company ERP and Office 365 Manage and implement IT projects Support the implementation of Cybersecurity measures Prepare … to perform different tasks within the overall Business Objectives of the Company. Employee Specification Essential Requirements 5 GCSEs including Maths, ICT and English (Grade C or above) or equivalent IT skills (hardware and software) Working knowledge of Microsoft Office 365, user and administration Working knowledge of Windows Server including Active Directory and Exchange email server Flexible approach with a More ❯
Senior IT Solutions Analyst Location: Beachwood, OH. Job Requirements Hands-on expertise in OTM Fleet Management modules, including driver management, equipment/power unit tracking, dispatching, and the ability to translate business requirements into scalable OTM fleet solutions. Configure and enhance OTM (agents, workflows, statuses, and route groups). Strong PL/SQL skills for developing stored procedures More ❯