IT Helpdesk Manager
- Hiring Organisation
- Future Prospects
- Location
- Trent, Dorset, UK
- Employment Type
- Full-time
Description Job Description IT Helpdesk Manager Newark, Full Time, Permanent £40,000 - £44,000 Plus car allowance of £560pcm We're helping our client find a IT Helpdesk Manager to lead their multi-discipline helpdesk team. THE ROLE: The tasks for this IT Helpdesk Manager involve: Oversee IT and VOIP support, ensuring all tickets are resolved within SLA timeframes. Manage customer escalations, addressing high-priority issues swiftly. Develop and motivate a multi-discipline helpdesk team. Regularly report on helpdesk performance and implement improvement processes. Conduct customer visits (requires full, clean driving licence). ...