Permanent 'IT Support Engineer' Job Vacancies

76 to 100 of 276 Permanent IT Support Engineer Jobs

IT Support Engineer

United Kingdom
Hybrid / WFH Options
Regional Recruitment Services
IT Support Engineer Location : Derby/Birmingham area Salary : £35,000 per annum Location : Hybrid (Remote and Office-based) Schedule : Monday to Friday About the Role: Our client is a UK-based company specialising in advanced energy solutions, is seeking a skilled IT Support Engineer. This role is perfect for those passionate about technology and … committed to sustainability and innovation. - Impactful Work: Contribute to a greener future by supporting advanced energy solutions. Key Responsibilities: - Microsoft Server Management: Maintain and optimise Microsoft Servers, ensuring seamless IT operations. - Cloud Solutions: Manage and support cloud platforms such as Google Drive and OneDrive. - Microsoft Office 365 Support: Provide comprehensive support for Office 365, addressing user … issues and ensuring smooth functionality. - Client Interaction: Offer both remote and on-site support to clients in the Southampton and Derby/Birmingham areas. - Desktop support Skills and Experience Required: - Technical Expertise: Proficient in managing Microsoft Servers and providing IT support. - Cloud Proficiency: Experience with cloud solutions, particularly Google Drive and OneDrive. - Office 365 Knowledge: Strong understanding More ❯
Employment Type: Permanent
Salary: GBP 35,000 Annual
Posted:

IT Support Engineer

West Midlands, United Kingdom
Hybrid / WFH Options
Regional Recruitment Services
IT Support Engineer Location : Derby/Birmingham area Salary : £35,000 per annum Location : Hybrid (Remote and Office-based) Schedule : Monday to Friday About the Role: Our client is a UK-based company specialising in advanced energy solutions, is seeking a skilled IT Support Engineer. This role is perfect for those passionate about technology and … committed to sustainability and innovation. - Impactful Work: Contribute to a greener future by supporting advanced energy solutions. Key Responsibilities: - Microsoft Server Management: Maintain and optimise Microsoft Servers, ensuring seamless IT operations. - Cloud Solutions: Manage and support cloud platforms such as Google Drive and OneDrive. - Microsoft Office 365 Support: Provide comprehensive support for Office 365, addressing user … issues and ensuring smooth functionality. - Client Interaction: Offer both remote and on-site support to clients in the Southampton and Derby/Birmingham areas. - Desktop support Skills and Experience Required: - Technical Expertise: Proficient in managing Microsoft Servers and providing IT support. - Cloud Proficiency: Experience with cloud solutions, particularly Google Drive and OneDrive. - Office 365 Knowledge: Strong understanding More ❯
Employment Type: Permanent
Salary: £35000/annum
Posted:

IT Support Engineer

Essex, England, United Kingdom
Hybrid / WFH Options
Precise Placements
Desktop Support Engineer (Onsite) Location: Wickford, Essex (with travel to client offices) Reporting to: Head of Technical Services Type: Full-time, Onsite (1 day WFH) About the Role We are seeking an experienced and proactive Level 2 IT Support and Desktop Engineer to join our onsite technical team. This role is ideal for a skilled … IT professional who thrives in a hands-on environment, providing high-quality support for desktops, laptops, mobile devices, and network systems. You’ll be responsible for ensuring the smooth operation of IT services across multiple client sites, working closely with end users and the wider technical team to deliver exceptional service and technical excellence. Key Responsibilities Deliver … Level 2 IT support for desktops, laptops, mobile devices, and peripherals. Diagnose and resolve hardware, software, and network-related issues. Install, configure, and maintain Windows, macOS, and Linux operating systems. Support and administer Microsoft 365, Active Directory, and other enterprise applications. Manage and prioritise IT support tickets in line with agreed SLAs. Troubleshoot LAN/ More ❯
Employment Type: Full-Time
Salary: £30,000 - £42,000 per annum
Posted:

IT Support Engineer

Ambrosden, Oxfordshire, United Kingdom
Equation Recruitment
role is 100% office based in Bicester. If you are not within a reasonable commute or clear you are relocating already please do not apply. Are you an experienced IT Support Engineer with MSP experience? Do you thrive in a dynamic B2B support environment and enjoy resolving technical challenges across a range of technologies? Equation Recruitment … is working on behalf of a fast-growing Managed Service Provider based in Bicester, recruiting for a proactive and technically capable IT Support Engineer to join their expanding team. This role sits firmly between 1st and 2nd line support, ideal for someone who has already built a solid technical foundation and is now ready to step … career progression Exposure to varied B2B client environments and technologies Collaborative team culture focused on growth and development The Role You will be responsible for delivering high-quality technical support to business clients across the UK. From handling escalated support tickets to assisting in project delivery, you'll play a key part in keeping our clients operational, secure More ❯
Employment Type: Permanent
Salary: GBP 26,000 - 30,000 Annual
Posted:

IT Support Engineer

Bicester, Oxfordshire, England, United Kingdom
Equation Recruitment
role is 100% office based in Bicester. If you are not within a reasonable commute or clear you are relocating already please do not apply. Are you an experienced IT Support Engineer with MSP experience? Do you thrive in a dynamic B2B support environment and enjoy resolving technical challenges across a range of technologies? Equation Recruitment … is working on behalf of a fast-growing Managed Service Provider based in Bicester, recruiting for a proactive and technically capable IT Support Engineer to join their expanding team. This role sits firmly between 1st and 2nd line support, ideal for someone who has already built a solid technical foundation and is now ready to step … career progression Exposure to varied B2B client environments and technologies Collaborative team culture focused on growth and development The Role You will be responsible for delivering high-quality technical support to business clients across the UK. From handling escalated support tickets to assisting in project delivery, you'll play a key part in keeping our clients operational, secure More ❯
Employment Type: Full-Time
Salary: £26,000 - £30,000 per annum
Posted:

Onsite IT Support Engineer

glasgow, central scotland, united kingdom
RPS Group
Onsite IT Support Engineer (Early Career) - copy Tetra Tech is seeking an IT Support Engineer to support our team onsite in Scotland. Our preference of location is Glasgow however we are open to discussing the possibility of working in Edinburgh for the right candidate. We have flexible working opportunities, including part time roles … to ensure a balance of family and working life. This role is an onsite office-based role. You will provide support across our 6 offices in Scotland (Glasgow, Edinburgh, Aberdeen) and there will be travel of approx. 25%. A full driving licence is required. This role will be a standalone IT role for our offices in Scotland … staff). You will be part of a larger IT team of 20 people in the UK with support, career advancement and team collaboration available to you. This is a great opportunity for someone at the early stages of their career looking to take a next step to a role with standalone responsibility. Your Role: Providing onsite support More ❯
Posted:

IT Systems & Support Engineer

Kirkby-In-Ashfield, Nottinghamshire, Kirkby in Ashfield, United Kingdom
Harper Recruitment
IT Systems & Support Engineer £35,000 - £40,000 Kirkby-in-Ashfield (Nottinghamshire) Monday to Friday 08:30 -17:00 (40 hours) Permanent Role About the Role We're looking for an experienced IT Systems & Support Engineer to join our client's European IT team and support their UK operations. In this user … focused role, you'll be the first point of contact for IT-related issues, ensuring smooth day-to-day operations by delivering effective and responsive support to both local and remote users. You'll also help maintain and develop the IT systems and infrastructure in close collaboration with colleagues across Europe and the US. What Will the … Role Involve? Providing 1st and 2nd level user Helpdesk support via ServiceNow, email, and phone Managing IT hardware, equipment, and software requirements Administering user accounts and access policies Planning, documenting, executing, and validating IT changes Contributing to infrastructure and security projects across Europe and the US Identifying and implementing automation and process improvements Delivering hands-on support More ❯
Employment Type: Permanent
Salary: £35000 - £40000/annum
Posted:

IT Support Engineer

Stevenage, Hertfordshire, England, United Kingdom
Rise Technical Recruitment Limited
IT Support EngineerStevenage (Site-based, Monday to Friday, 9am-5:30pm with flexibility)£27,000 to £30,000 + 25 days holiday (3 taken at Christmas shut down), enhanced pension, death in serviceExcellent opportunity for a hands-on Technical Support Engineer to join a small, close-knit UK team as part of a well-established global … business. This is a varied role where you'll provide 1st and 2nd line IT support, assist with customer installations, and even get involved in assembling hardware and solar kits.This organisation is part of a larger, market-leading European technology group, known for its innovative products and intelligent mobility solutions. The UK office operates as a small, friendly … the backing and stability of a large international company with the day-to-day feel of a family-run business.In this role, you'll be responsible for providing technical support to customers across both hardware and software products, assisting with installations, and occasionally visiting customer sites alongside the sales team. You'll manage support tickets using Zendesk, monitor More ❯
Employment Type: Full-Time
Salary: £27,000 - £30,000 per annum
Posted:

Information Technology Support Engineer

Edinburgh, Midlothian, United Kingdom
Hybrid / WFH Options
KnoWho
IT Support Engineer (1st/2nd Line) Edinburgh £26k - £30k Our client is on the lookout for an IT Support Engineer to join the team! Their aim is to do the best work, deliver the best results, and have a great time doing it. That's where you come in! They're on the … lookout for an IT Support professional to come in and take up this exciting opportunity within the company. Experience Microsoft Office 365/Azure Exchange Online, SharePoint, OneDrive for Business Network technologies including switching, wireless and firewalls. Remote working technologies like Remote Desktop and VPN A passion for technology is essential Driving license Why join? They're not … your typical IT Support business; they love going to work! It's a relaxed environment; their team is committed and self-motivated with everyone pulling in the same direction. They love to hire people with a great sense of humour and a self-starter attitude - if that sounds like you then you'll fit right in. The More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Information Technology Support Engineer

Edinburgh, Scotland, United Kingdom
Hybrid / WFH Options
KnoWho
IT Support Engineer (1st/2nd Line) Edinburgh £26k - £30k Our client is on the lookout for an IT Support Engineer to join the team! Their aim is to do the best work, deliver the best results, and have a great time doing it. That's where you come in! They're on the … lookout for an IT Support professional to come in and take up this exciting opportunity within the company. Experience Microsoft Office 365/Azure Exchange Online, SharePoint, OneDrive for Business Network technologies including switching, wireless and firewalls. Remote working technologies like Remote Desktop and VPN A passion for technology is essential Driving license Why join? They're not … your typical IT Support business; they love going to work! It’s a relaxed environment; their team is committed and self-motivated with everyone pulling in the same direction. They love to hire people with a great sense of humour and a self-starter attitude – if that sounds like you then you’ll fit right in. The More ❯
Posted:

Information Technology Support Engineer

livingston, central scotland, united kingdom
Hybrid / WFH Options
KnoWho
IT Support Engineer (1st/2nd Line) Edinburgh £26k - £30k Our client is on the lookout for an IT Support Engineer to join the team! Their aim is to do the best work, deliver the best results, and have a great time doing it. That's where you come in! They're on the … lookout for an IT Support professional to come in and take up this exciting opportunity within the company. Experience Microsoft Office 365/Azure Exchange Online, SharePoint, OneDrive for Business Network technologies including switching, wireless and firewalls. Remote working technologies like Remote Desktop and VPN A passion for technology is essential Driving license Why join? They're not … your typical IT Support business; they love going to work! It’s a relaxed environment; their team is committed and self-motivated with everyone pulling in the same direction. They love to hire people with a great sense of humour and a self-starter attitude – if that sounds like you then you’ll fit right in. The More ❯
Posted:

Information Technology Support Engineer

broughton, central scotland, united kingdom
Hybrid / WFH Options
KnoWho
IT Support Engineer (1st/2nd Line) Edinburgh £26k - £30k Our client is on the lookout for an IT Support Engineer to join the team! Their aim is to do the best work, deliver the best results, and have a great time doing it. That's where you come in! They're on the … lookout for an IT Support professional to come in and take up this exciting opportunity within the company. Experience Microsoft Office 365/Azure Exchange Online, SharePoint, OneDrive for Business Network technologies including switching, wireless and firewalls. Remote working technologies like Remote Desktop and VPN A passion for technology is essential Driving license Why join? They're not … your typical IT Support business; they love going to work! It’s a relaxed environment; their team is committed and self-motivated with everyone pulling in the same direction. They love to hire people with a great sense of humour and a self-starter attitude – if that sounds like you then you’ll fit right in. The More ❯
Posted:

Information Technology Support Engineer

dunfermline, north east scotland, united kingdom
Hybrid / WFH Options
KnoWho
IT Support Engineer (1st/2nd Line) Edinburgh £26k - £30k Our client is on the lookout for an IT Support Engineer to join the team! Their aim is to do the best work, deliver the best results, and have a great time doing it. That's where you come in! They're on the … lookout for an IT Support professional to come in and take up this exciting opportunity within the company. Experience Microsoft Office 365/Azure Exchange Online, SharePoint, OneDrive for Business Network technologies including switching, wireless and firewalls. Remote working technologies like Remote Desktop and VPN A passion for technology is essential Driving license Why join? They're not … your typical IT Support business; they love going to work! It’s a relaxed environment; their team is committed and self-motivated with everyone pulling in the same direction. They love to hire people with a great sense of humour and a self-starter attitude – if that sounds like you then you’ll fit right in. The More ❯
Posted:

IT Support Engineer

Orpington, Kent, England, United Kingdom
FryerMiles Recruitment
IT Support Engineer - Orpington - On-site with occasional travel to customer sites - £28k - £35k FryerMiles are delighted to be working with an award winning, integrated solutions provider to assist with their recruitment of an On-site L1 & L2 Engineer. Specific responsibilities include: Support customers on-site via email, phone or ticketing system Overseeing technical support … be resolved remotely Acting as the initial point of contact for diagnostics, incident logging and configurations Contributing to log all calls via a ticketing system Provide out-of-hours support on-site to customers as and when required Ability to create reports and document issues whilst escalating when required Liaising with senior teams for complex issues and learn the … troubleshooting steps for new users Allocate complex issues to the relevant teams Experience/Qualification: 1-2 years in a proven background in IT support and managed service delivery CompTIA A+, Network A+ or Microsoft Certified Experience with remote support tools and ticketing systems Proficient in Windows operating systems, Active Directory, Office365 and Networking Excellent understanding in More ❯
Employment Type: Full-Time
Salary: £28,000 - £35,000 per annum
Posted:

IT Support Engineer

Cardiff, South Glamorgan, Wales, United Kingdom
IT Talent Solutions Ltd
IT Support Engineer We’re looking for a skilled 2nd Line IT Support Engineer to join a growing tech-focused team. You’ll handle escalations, troubleshoot complex issues, and deliver exceptional service across a range of systems and applications. What You’ll Do Provide 2nd line technical support to users and resolve escalated … incidents. Troubleshoot issues across Windows, Microsoft 365, and networking environments. Support system maintenance, software installations, and remote upgrades. Assist 1st line teams and escalate to senior engineers where needed. Ensure accurate case documentation and timely resolution. What You’ll Bring Experience in IT support (ideally 2nd line or similar). Strong knowledge of Windows OS, networking basics More ❯
Employment Type: Full-Time
Salary: £25,000 - £30,000 per annum
Posted:

Lead IT Support Engineer 2nd Line

Birmingham, West Midlands, England, United Kingdom
Akkodis
Lead IT Support Engineer (2nd Line)Akkodis are currently working in partnership with a leading business in Birmingham who are experiencing an exciting period of growth and are looking to hire an experienced IT Support Engineer to play a lead role within their IT Infrastructure. You will be hands on with all things … hardware, software and systems, ensuring that IT works effectively across the business. The RoleAs the Lead IT Support you will be the internal expert on all core applications and provide first and second line technical support.The Responsibilities * Resolve logged errors in a timely manner and escalate to the external IT Services provider where necessary.* Liaise and … across the business).* Monitor hardware, software, and system performance metrics.* Update computer software, as well as upgrading hardware and systems.* Maintain databases and ensure system security.* Provide technical support during new product/system implementations and internal change projects.* Consult with managers and other departments as required* Document processes, assets and perform diagnostic tests.* Train end-users on More ❯
Employment Type: Full-Time
Salary: £35,000 - £40,000 per annum
Posted:

IT Support Engineer - Leeds - £28-35k - onsite

City, Leeds, United Kingdom
Exalto Consulting
IT Support Engineer Leeds Salary: £28,000 £35,000 per annum Location: Leeds (onsite 5 days per week, with occasional travel to Sheffield and York) Hours: 37.5 per week We are seeking an experienced IT Support Engineer to provide onsite technical support within a professional services environment. The role involves supporting users across … multiple offices, ensuring systems run efficiently and issues are resolved quickly and effectively. Key Responsibilities Provide 1st and 2nd line technical support for all IT incidents and service requests Troubleshoot and resolve hardware, software, and networking issues Manage user setups and account administration across Active Directory, Microsoft 365, and Exchange Online Support and maintain Windows 10/… Teams, SharePoint, and Citrix Virtual Apps & Desktops Assist with system upgrades, deployments, and IT projects Maintain accurate IT asset management and documentation Deliver a high level of customer service to users at all levels Required Skills & Experience Previous experience in a 1st or 2nd line IT support role (professional services experience preferred) Strong technical knowledge of More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Support Engineer - Leeds - £28-35k - onsite

Leeds - some travel to York / Sheffield, Leeds, West Yorkshire, United Kingdom
Exalto Consulting
IT Support Engineer – Leeds Salary: £28,000 – £35,000 per annum Location: Leeds (onsite 5 days per week, with occasional travel to Sheffield and York) Hours: 37.5 per week We are seeking an experienced IT Support Engineer to provide onsite technical support within a professional services environment. The role involves supporting users across … multiple offices, ensuring systems run efficiently and issues are resolved quickly and effectively. Key Responsibilities Provide 1st and 2nd line technical support for all IT incidents and service requests Troubleshoot and resolve hardware, software, and networking issues Manage user setups and account administration across Active Directory, Microsoft 365, and Exchange Online Support and maintain Windows 10/… Teams, SharePoint, and Citrix Virtual Apps & Desktops Assist with system upgrades, deployments, and IT projects Maintain accurate IT asset management and documentation Deliver a high level of customer service to users at all levels Required Skills & Experience Previous experience in a 1st or 2nd line IT support role (professional services experience preferred) Strong technical knowledge of More ❯
Employment Type: Permanent
Posted:

IT Support Engineer

High Wycombe, England, United Kingdom
identifi Global Resources
IT Support Engineer – Field Services (SC Cleared) Location: High Wycombe area (covering surrounding sites) Contract Dates: ASAP - 3 months(with a view to extend) Pay Rates: £18.87/hr(inside IR35) via Umb Role Overview We are seeking an SC Cleared IT Support Engineer to join a field-based team providing on-site technical … support across the High Wycombe area and nearby locations. Working within a hub-and-spoke model , this role involves a mix of device management, user support, and IT asset handling. This is an excellent opportunity for a customer-focused engineer with solid technical and organisational skills, looking to work within a secure and structured environment. Key … Responsibilities Manage and update support tickets to ensure service levels are met. Perform asset management, including tracking kit movements in and out of local hubs. Carry out in-warranty hardware triage and repairs, coordinating with vendors where needed. Handle locker replenishments and equipment disposals in line with process. Distribute end-user devices and peripherals across regional sites. Conduct regular More ❯
Posted:

IT Support Engineer

milton keynes, south east england, united kingdom
identifi Global Resources
IT Support Engineer – Field Services (SC Cleared) Location: High Wycombe area (covering surrounding sites) Contract Dates: ASAP - 3 months(with a view to extend) Pay Rates: £18.87/hr(inside IR35) via Umb Role Overview We are seeking an SC Cleared IT Support Engineer to join a field-based team providing on-site technical … support across the High Wycombe area and nearby locations. Working within a hub-and-spoke model , this role involves a mix of device management, user support, and IT asset handling. This is an excellent opportunity for a customer-focused engineer with solid technical and organisational skills, looking to work within a secure and structured environment. Key … Responsibilities Manage and update support tickets to ensure service levels are met. Perform asset management, including tracking kit movements in and out of local hubs. Carry out in-warranty hardware triage and repairs, coordinating with vendors where needed. Handle locker replenishments and equipment disposals in line with process. Distribute end-user devices and peripherals across regional sites. Conduct regular More ❯
Posted:

IT Support Engineer

Edinburgh, Midlothian, United Kingdom
Hybrid / WFH Options
Dobbies Garden Centres Ltd
Overview We are seeking a skilled IT Support Engineer to provide advanced technical support within our organization. This role involves troubleshooting complex IT issues, supporting end-users, and ensuring the smooth operation of the IT Service Desk. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to … work independently and as part of a team. This is an office-based role but offers some flexibility. Experience in IT support within a Retail environment is beneficial but not essential. A solid understanding of networking fundamentals is desirable. Responsibilities Provide support for IT incidents and service requests, including hardware, software, network issues, and to manage … and document these requests using our Fresh Service ITSM tool. Communicate effectively with users to understand their needs and provide optimal solutions. Troubleshoot and resolve IT issues promptly, minimizing disruption to business operations. Deliver a highly available and well-managed IT service, ensuring compliance with service level agreements (SLAs) and reporting requirements. Communication & End User Management Communicate effectively More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Information Technology Support Engineer

Manchester Area, United Kingdom
TECEZE
Title – IT Support Engineer Contract - 12 Months Overview Teceze is hiring an experienced Field IT Engineer to support one of our prestigious clients. The ideal candidate will have strong hands-on experience in desktop and laptop support, hardware/software troubleshooting, imaging, and IT asset management . This is an on-site … role requiring excellent technical, communication, and coordination skills to ensure seamless IT operations and user satisfaction. The Field IT Engineer will be responsible for installing, configuring, maintaining, and troubleshooting IT infrastructure , including computers, peripherals, printers, and conference room equipment. The role also involves vendor coordination , inventory management , VIP user support , and hands-and-feet assistance … for backend and data center teams. Candidates with proven expertise in Windows and Mac environments , Office 365 support , and basic networking (DHCP/DNS) are highly preferred. Prior experience providing on-site technical support rather than remote or service-desk-only experience is essential. Key Responsibilities Install, configure, and maintain desktop/laptop systems, peripherals, and software. Manage More ❯
Posted:

Information Technology Support Engineer

warrington, cheshire, north west england, united kingdom
TECEZE
Title – IT Support Engineer Contract - 12 Months Overview Teceze is hiring an experienced Field IT Engineer to support one of our prestigious clients. The ideal candidate will have strong hands-on experience in desktop and laptop support, hardware/software troubleshooting, imaging, and IT asset management . This is an on-site … role requiring excellent technical, communication, and coordination skills to ensure seamless IT operations and user satisfaction. The Field IT Engineer will be responsible for installing, configuring, maintaining, and troubleshooting IT infrastructure , including computers, peripherals, printers, and conference room equipment. The role also involves vendor coordination , inventory management , VIP user support , and hands-and-feet assistance … for backend and data center teams. Candidates with proven expertise in Windows and Mac environments , Office 365 support , and basic networking (DHCP/DNS) are highly preferred. Prior experience providing on-site technical support rather than remote or service-desk-only experience is essential. Key Responsibilities Install, configure, and maintain desktop/laptop systems, peripherals, and software. Manage More ❯
Posted:

Information Technology Support Engineer

bolton, greater manchester, north west england, united kingdom
TECEZE
Title – IT Support Engineer Contract - 12 Months Overview Teceze is hiring an experienced Field IT Engineer to support one of our prestigious clients. The ideal candidate will have strong hands-on experience in desktop and laptop support, hardware/software troubleshooting, imaging, and IT asset management . This is an on-site … role requiring excellent technical, communication, and coordination skills to ensure seamless IT operations and user satisfaction. The Field IT Engineer will be responsible for installing, configuring, maintaining, and troubleshooting IT infrastructure , including computers, peripherals, printers, and conference room equipment. The role also involves vendor coordination , inventory management , VIP user support , and hands-and-feet assistance … for backend and data center teams. Candidates with proven expertise in Windows and Mac environments , Office 365 support , and basic networking (DHCP/DNS) are highly preferred. Prior experience providing on-site technical support rather than remote or service-desk-only experience is essential. Key Responsibilities Install, configure, and maintain desktop/laptop systems, peripherals, and software. Manage More ❯
Posted:

1st Line IT Support Engineer

Farnham, Surrey, United Kingdom
Hybrid / WFH Options
ECS Resource Group Ltd
1st Line IT Support Engineer Salary: £26,000 - £30,000 Location: Farnham (Hybrid - 4 days onsite) Schedule: Mon-Fri, 8:00-16:30 or 9:00-17:30 (1-hour break) On-Call: 1 in 3 Saturdays We're looking for a friendly, proactive, and technically skilled 1st Line IT Support Engineer to be … the go to person for everyday IT issues across our organisation. This is a customer facing role where your ability to troubleshoot, communicate clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents … resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide "how-to" support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets More ❯
Employment Type: Permanent
Salary: £27000 - £30000/annum
Posted:
IT Support Engineer
10th Percentile
£25,700
25th Percentile
£26,594
Median
£31,500
75th Percentile
£38,750
90th Percentile
£43,250