101 to 125 of 1,085 Permanent ITIL Jobs

internal documentation and knowledge base articles. Qualifications Essential Industry-recognised certifications or demonstrable experience in a relevant field (e.g. Computer Science, CompTIA, Microsoft certifications). Practical experience with the ITIL framework, particularly incident, problem, and change management. Proven track record of providing first- and second-line application support and technical troubleshooting, including support for internal and external users. Experience administering More ❯

internal documentation and knowledge base articles. Qualifications Essential Industry-recognised certifications or demonstrable experience in a relevant field (e.g. Computer Science, CompTIA, Microsoft certifications). Practical experience with the ITIL framework, particularly incident, problem, and change management. Proven track record of providing first- and second-line application support and technical troubleshooting, including support for internal and external users. Experience administering More ❯

and IaaS. Experience with contract management software (e.g., Ariba, Coupa) is a plus. Experience managing contracts related to cloud services, software licenses, and digital marketing platforms. Industry certifications (e.g., ITIL, Six Sigma) are a plus. Experience with Microsoft/Oracle/ServiceNow. Excellent communication, interpersonal, and negotiation skills. Strong attention to detail and ability to manage multiple priorities effectively. A More ❯

retired, will be considered): Microsoft Technology Associate (MTA) or Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Technology Specialist (MCTS) or Microsoft Certified Solutions Expert (MCSE) • Preferred technical certifications: ITIL certification a plus Splunk Core Certified User or Splunk Core Certified Power User Clearance: Active DoD Secret required or ability to complete investigation process for interim with potential to upgrade More ❯

e.g. PRINCE2, PMP, PPM) Agile qualifications (e.g. ScrumMaster, AgilePM) Familiarity with project frameworks and toolsets Strong Microsoft Office skills Background in Business Analysis, IT Development, or Testing Experience with ITIL service management (v3/v4 Foundation desirable) Knowledge of tools like MS Project, Jira, Miro, ADO, Monday.com Experience in facilities or asset management environments Exposure to cloud-first, service-based More ❯

including weekends and holidays as part of a rotating shift schedule. *Preferred Qualifications:* · Exposure to DevOps or Site Reliability Engineering (SRE) practices. · Familiarity with network fundamentals and troubleshooting tools. · ITIL Foundation certification or similar a plus. *Work Schedule* · Week 1: Monday, Tuesday, Friday, Saturday 6pm-6am · Week 2: Sunday, Wednesday, Thursday 6pm-6am \*Weekly schedule rotates back and forth between More ❯

with senior business and IT stakeholders Preferred Skills: Certifications such as: ServiceNow Certified Implementation Specialist (ITSM, ITAM, or equivalent) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ITIL v3/v4 Certification Certified Technical Architect (CTA) Experience with Agile, Scrum, and Kanban methodologies Cloud platform experience (AWS, Azure) is a plus Location: Candidates must be local within a More ❯

success in technical roles Candidates with humanities, liberal arts, or interdisciplinary backgrounds who have excelled in technical environments are strongly encouraged to apply Certification/Licensure Additional certifications (e.g. ITIL 4, Oracle Java, Oracle PL/SQL, Azure Admin, PMI-ACP) Work Experience Candidates with 7+ years of experience in technical environments involving systems troubleshooting, root cause analysis, or application More ❯

Successful candidates will have strong analytical and problem-solving abilities alongside technical proficiency in IAM technologies You will have strong documentation and reporting skills and ideally a familiarity with ITIL and security operations frameworks Successful candidates will demonstrate a deep understanding of IAM principles, frameworks, and technologies. Including expertise that spans hands-on task execution, policy-level decision-making, and More ❯

Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading cross-functional teams within a managed service environment. Knowledge of ITIL frameworks and service lifecycle management. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond More ❯

Level. For exceptional candidates, significant working experience and a demonstrable track record will be accepted as an alternative An understanding of current developments and trends in IT Awareness of ITIL service delivery and support processes Experience with: Experience of working within structured projects Third line support, troubleshooting and resolving major incidents Experience of AD and EntraID design and maintenance Server More ❯

Level. For exceptional candidates, significant working experience and a demonstrable track record will be accepted as an alternative An understanding of current developments and trends in IT Awareness of ITIL service delivery and support processes Experience with: Experience of working within structured projects Third line support, troubleshooting and resolving major incidents Experience of AD and EntraID design and maintenance Server More ❯

communicate degradation of services or outage issues information to customers and help with resolution. Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Ensure your assigned tickets stay within the program's SLO commitments. Open and close tickets in Service Now. Ensure all ServiceNow More ❯

industry applications. Hands-on experience with virtualisation platforms (VMware, Azure, Nutanix). Experience in change management and process improvement. Proficiency with Microsoft 365. Qualifications Relevant tertiary qualifications in IT. ITIL V4 or V3 certification. Laing O'Rourke are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East More ❯

ICT networks Management and maintenance of client network environments Build key relationships with key technical contacts at client sites and third parties Key Skills Qualifications such as MCSA, AZs & ITIL would be highly beneficial towards your application Strong knowledge of Windows OS, 10 & 11 Strong demonstratable experience of Azure & Intune Excellent PC problem solving skills Proven ability to configure, troubleshoot More ❯

Experience managing and mentoring a technical support team, including setting goals, providing feedback, and fostering a collaborative work environment. Preferred Qualifications: Certifications: IT certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified Solutions Associate (MCSA) are preferred. Advanced Technical Knowledge: Experience with Active Directory, Exchange, virtualization platforms (VMware, Hyper-V), and mobile device management (MDM). Security Awareness More ❯

of working on IT Infrastructure/Cloud projects Working within an Agile Framework Formal qualification and experience in Project and Programme Management (e.g. PMP, PRINCE2, MSP Practitioner, Scrum Master) ITIL Foundation qualification desirable Use of ServiceNow and Azure Dev Ops desirable Personal Strong Leadership and stakeholder management skills Ability to persuade and influence both directly and indirectly Strong organisational skills More ❯

. Strong communication skills, with the ability to explain technical issues clearly. A motivated team player who’s eager to learn and develop. Desirable (but not essential): CompTIA A+, ITIL Foundation, or experience with Active Directory and Microsoft 365. What’s on Offer Salary up to £25,000 depending on experience. Exposure to a wide variety of systems and environments More ❯

the Department of State Enterprise-wide systems and services associated with networking, voice services, security operations, email and related collaboration tools, and Enterprise mobility and messaging. Develops and manages ITIL-based services using Service Operations, Service Transition and Continual Service Improvement methodologies. Interfaces, coordinates, and resolves issues with multiple senior government managers and worldwide embassies and posts. Conducts data analysis More ❯

Excel, PowerPoint, Project, Microsoft Test Manager (MTM), Team Foundation Server (TFS) etc. Desirable Skills/Experience • Business Analysis skills/professional qualification • Awareness of IT Service Management such as ITIL • Understanding of company data elements and security Key Role Responsibilities • Follow the established Project Management Methodology and produce key project management documents • Prepare necessary reports, including status, specialist, and exception More ❯

Excel, PowerPoint, Project, Microsoft Test Manager (MTM), Team Foundation Server (TFS) etc. Desirable Skills/Experience • Business Analysis skills/professional qualification • Awareness of IT Service Management such as ITIL • Understanding of company data elements and security Key Role Responsibilities • Follow the established Project Management Methodology and produce key project management documents • Prepare necessary reports, including status, specialist, and exception More ❯

Active Directory, user administration, and group policies. Excellent problem-solving and communication skills. Ability to work in a secure, process-driven environment. Desirable Skills IT certifications (e.g., CompTIA, Microsoft, ITIL). Experience working within defence, government, or highly regulated industries. Knowledge of endpoint security tools and monitoring solutions. More ❯

environments. Strong knowledge of Intune (device configuration, compliance, app deployment, and PowerShell scripting). Hands-on experience with cloud networking and security principles. Familiar with ticketing systems, SLAs, and ITIL processes. Excellent troubleshooting skills across desktop, server, and cloud environments. Ability to manage multiple clients and adapt quickly to different environments. Desirable: Microsoft certifications (e.g., MS-100, MS-101, AZ More ❯

Strong background in integration testing and API validation Experience with Microsoft Dynamics 365 Finance and Operations lifecycle Demonstrated ability to embed security and privacy by design Desirable: ITSM qualifications (ITIL Intermediate/Expert) Modern project management qualification (PRINCE2 Practitioner) Why This Role? Impact: Lead testing strategy for mission-critical systems Growth: Develop your leadership skills whilst advancing testing practices Innovation More ❯

with CRM systems, data integrations, and Agile methodologies ICT Senior Analyst Qualifications: Desirable: Degree in a relevant ICT field or equivalent qualification Relevant certifications in ICT, project management, or ITIL If this opportunity sounds right for you, please apply and a member of the Pin Point Recruitment team will be in touch. More ❯