ITIL (Information Technology Infrastructure Library)
UK

The table below provides summary statistics for permanent job vacancies requiring ITIL skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITIL over the 6 months leading up to 31 May 2025, comparing them to the same period in the previous two years.

6 months to
31 May 2025
Same period 2024 Same period 2023
Rank 67 54 48
Rank change year-on-year -13 -6 +32
Permanent jobs citing ITIL 2,151 4,484 5,422
As % of all permanent jobs advertised in the UK 3.85% 4.33% 5.66%
As % of the Processes & Methodologies category 4.12% 5.15% 5.93%
Number of salaries quoted 1,482 3,470 3,817
10th Percentile £28,500 £27,500 £28,000
25th Percentile £35,000 £33,750 £35,000
Median annual salary (50th Percentile) £50,000 £48,500 £47,500
Median % change year-on-year +3.09% +2.11% -2.06%
75th Percentile £65,000 £62,500 £63,750
90th Percentile £81,250 £75,989 £77,500
UK excluding London median annual salary £42,500 £44,000 £45,000
% change year-on-year -3.41% -2.22% -

All Process and Methodology Skills
UK

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 52,256 87,133 91,481
As % of all permanent jobs advertised in the UK 93.58% 84.04% 95.51%
Number of salaries quoted 25,854 60,896 54,581
10th Percentile £28,822 £29,250 £34,000
25th Percentile £41,250 £40,000 £45,000
Median annual salary (50th Percentile) £57,000 £55,000 £60,899
Median % change year-on-year +3.64% -9.69% +1.50%
75th Percentile £75,000 £72,500 £81,250
90th Percentile £97,500 £92,500 £100,000
UK excluding London median annual salary £51,564 £50,000 £55,000
% change year-on-year +3.13% -9.09% +4.76%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 31 May 2025.

Salary histogram for ITIL in the UK

ITIL
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 31 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -18 1,999 £50,000 +4.17% 1,266
UK excluding London -17 1,433 £42,500 -3.41% 886
Work from Home -46 665 £52,500 -2.78% 556
London +2 646 £60,000 - 491
North of England -38 478 £41,000 -3.53% 223
South East -36 312 £47,500 -5.00% 245
North West -47 296 £47,500 +9.20% 139
Midlands -35 255 £48,000 +12.94% 144
South West -12 166 £47,500 - 95
West Midlands -24 163 £53,688 +7.92% 97
Yorkshire -19 135 £33,000 -22.35% 60
East of England -42 135 £37,000 -1.33% 81
East Midlands -16 92 £35,250 +8.46% 45
Scotland +55 60 £45,000 +2.27% 72
North East -6 47 £39,250 +12.14% 25
Wales +6 23 £38,094 -15.35% 28
Northern Ireland +37 10 - - 11
Isle of Man +5 2 £34,500 -31.00%
Channel Islands -4 1 £45,000 -47.06% 10

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 206 (9.58%) SharePoint
2 147 (6.83%) Microsoft Exchange
3 75 (3.49%) Oracle Application Server
4 46 (2.14%) IIS
5 37 (1.72%) Confluence
6 8 (0.37%) Apache
7 6 (0.28%) Exchange Server 2013
8 4 (0.19%) OpenStack
9 3 (0.14%) BizTalk Server
9 3 (0.14%) nginx
9 3 (0.14%) Oracle Workflow
10 2 (0.093%) Skype for Business
11 1 (0.046%) CMS
11 1 (0.046%) Exchange Server 2010
11 1 (0.046%) NetWeaver
11 1 (0.046%) Office Communications Server
11 1 (0.046%) OpenEdge
11 1 (0.046%) SAS
11 1 (0.046%) SharePoint 2010
11 1 (0.046%) WordPress
Applications
1 194 (9.02%) Microsoft Office
2 55 (2.56%) Microsoft Excel
3 44 (2.05%) Microsoft PowerPoint
4 18 (0.84%) Microsoft Project
5 15 (0.70%) MS Visio
6 14 (0.65%) Trello
7 3 (0.14%) Spreadsheet
8 1 (0.046%) 1Password
8 1 (0.046%) Camtasia
8 1 (0.046%) Final Cut Pro
8 1 (0.046%) Oracle Smart View
Business Applications
1 24 (1.12%) Dynamics CRM
2 23 (1.07%) SAP ERP
3 20 (0.93%) Remedy ITSM
3 20 (0.93%) SAP S/4HANA
4 12 (0.56%) Elite 3E
5 9 (0.42%) Dynamics NAV
6 5 (0.23%) Adaptiv
6 5 (0.23%) Fidessa
7 4 (0.19%) SAP SCM
8 3 (0.14%) NetSuite
8 3 (0.14%) Oracle EBS
8 3 (0.14%) SAP Business One
9 2 (0.093%) Carpe Diem
9 2 (0.093%) Dynamics AX
9 2 (0.093%) Maximo
9 2 (0.093%) Oracle Applications
9 2 (0.093%) Oracle ERP
9 2 (0.093%) SAP GRC
10 1 (0.046%) iTrent
10 1 (0.046%) SAP MDG
Cloud Services
1 658 (30.59%) Azure
2 566 (26.31%) Microsoft 365
3 267 (12.41%) Entra ID
4 240 (11.16%) AWS
5 136 (6.32%) SaaS
6 90 (4.18%) Power Platform
7 75 (3.49%) OneDrive
8 63 (2.93%) Azure Monitor
8 63 (2.93%) GCP
9 55 (2.56%) PaaS
10 53 (2.46%) IaaS
11 45 (2.09%) Power Automate
12 39 (1.81%) Azure DevOps
13 34 (1.58%) Dynamics 365
14 31 (1.44%) Mimecast
15 30 (1.39%) PowerApps
16 29 (1.35%) Cloud Computing
17 25 (1.16%) Azure ExpressRoute
18 19 (0.88%) Azure Key Vault
19 16 (0.74%) Azure Service Bus
Communications & Networking
1 205 (9.53%) Firewall
2 169 (7.86%) WAN
3 164 (7.62%) VPN
4 157 (7.30%) DNS
5 138 (6.42%) LAN
6 107 (4.97%) DHCP
7 93 (4.32%) TCP/IP
8 80 (3.72%) VLAN
9 69 (3.21%) Network Security
10 56 (2.60%) Wireless
11 51 (2.37%) Internet
12 44 (2.05%) VoIP
13 43 (2.00%) Wi-Fi
14 41 (1.91%) SD-WAN
15 40 (1.86%) WLAN
16 36 (1.67%) Remote Desktop
16 36 (1.67%) SAN
17 29 (1.35%) MPLS
18 26 (1.21%) Cisco IOS
18 26 (1.21%) OSPF
Database & Business Intelligence
1 129 (6.00%) SQL Server
2 79 (3.67%) Oracle Reports
3 77 (3.58%) Data Warehouse
4 75 (3.49%) Enterprise Data Warehouse
5 66 (3.07%) Power BI
6 25 (1.16%) Relational Database
7 24 (1.12%) Data Lake
8 21 (0.98%) MySQL
9 19 (0.88%) Amazon RDS
10 14 (0.65%) SQL Server Integration Services
11 9 (0.42%) MongoDB
12 7 (0.33%) Azure SQL Database
12 7 (0.33%) DB2
12 7 (0.33%) PostgreSQL
12 7 (0.33%) SQL Server Reporting Services
13 6 (0.28%) Data Mining
14 4 (0.19%) Oracle Database
15 3 (0.14%) MariaDB
15 3 (0.14%) Oracle BI Publisher
15 3 (0.14%) Tableau
Development Applications
1 100 (4.65%) JIRA
2 39 (1.81%) Git
3 10 (0.46%) Visual Studio
4 7 (0.33%) SQL Server Management Studio (SSMS)
5 6 (0.28%) GitLab
6 4 (0.19%) Cypress.io
6 4 (0.19%) Jenkins
6 4 (0.19%) Katalon Studio
6 4 (0.19%) Selenium
7 1 (0.046%) Atlassian Bamboo
7 1 (0.046%) Bitbucket
7 1 (0.046%) Eclipse
7 1 (0.046%) ER Studio
7 1 (0.046%) Hudson
7 1 (0.046%) InstallShield
7 1 (0.046%) MSI
7 1 (0.046%) Oracle Forms
7 1 (0.046%) Redmine
7 1 (0.046%) TeamCity
7 1 (0.046%) Vagrant
General
1 944 (43.89%) Social Skills
2 522 (24.27%) Finance
3 348 (16.18%) Analytical Skills
4 129 (6.00%) Organisational Skills
5 128 (5.95%) Law
6 112 (5.21%) Legal
7 97 (4.51%) Inclusion and Diversity
8 84 (3.91%) Banking
8 84 (3.91%) Military
9 78 (3.63%) Retail
10 77 (3.58%) Manufacturing
11 65 (3.02%) Public Sector
12 59 (2.74%) Telecoms
13 37 (1.72%) Local Government
14 33 (1.53%) Electronics
14 33 (1.53%) Marketing
15 29 (1.35%) Influencing Skills
16 25 (1.16%) Documentation Skills
17 24 (1.12%) Presentation Skills
18 19 (0.88%) Back Office
Job Titles
1 444 (20.64%) Analyst
2 261 (12.13%) IT Support
3 206 (9.58%) Senior
4 196 (9.11%) Support Analyst
5 167 (7.76%) Support Engineer
6 159 (7.39%) Lead
7 153 (7.11%) IT Analyst
8 131 (6.09%) IT Manager
9 129 (6.00%) Service Manager
10 117 (5.44%) Applications Support
11 111 (5.16%) Service Analyst
12 101 (4.70%) IT Engineer
13 88 (4.09%) IT Support Analyst
14 80 (3.72%) Desktop Support
15 79 (3.67%) Infrastructure Engineer
15 79 (3.67%) Service Desk Analyst
16 78 (3.63%) 2nd Line Support
17 74 (3.44%) Technology Specialist
18 67 (3.11%) IT Support Engineer
19 63 (2.93%) Team Leader
Libraries, Frameworks & Software Standards
1 28 (1.30%) .NET
2 27 (1.26%) SOAP
3 25 (1.16%) Web Services
4 24 (1.12%) REST
5 18 (0.84%) SAP Fiori
6 17 (0.79%) HTML
7 16 (0.74%) CSS
8 15 (0.70%) AngularJS
9 13 (0.60%) Hugging Face
9 13 (0.60%) LangChain
9 13 (0.60%) PyTorch
9 13 (0.60%) TensorFlow
10 12 (0.56%) FIX Protocol
10 12 (0.56%) RESTful
11 7 (0.33%) .NET Framework
11 7 (0.33%) ASP.NET
11 7 (0.33%) JSON
11 7 (0.33%) React
12 6 (0.28%) XML
13 5 (0.23%) Middleware
Miscellaneous
1 184 (8.55%) Management Information System
2 101 (4.70%) NHS
3 87 (4.04%) Driving Licence
4 72 (3.35%) Data Centre
5 69 (3.21%) Onboarding
6 66 (3.07%) Self-Motivation
7 59 (2.74%) CMDB
8 51 (2.37%) Product Ownership
9 42 (1.95%) Video Conferencing
10 32 (1.49%) Private Cloud
11 28 (1.30%) Virtual Team
12 26 (1.21%) Enterprise Software
13 24 (1.12%) Social Media
14 23 (1.07%) Hybrid Cloud
15 22 (1.02%) PMI
16 19 (0.88%) Client/Server
16 19 (0.88%) FMCG
17 17 (0.79%) Clustering
18 15 (0.70%) Analytical Mindset
18 15 (0.70%) Enterprise Cloud
Operating Systems
1 664 (30.87%) Windows
2 281 (13.06%) Windows Server
3 185 (8.60%) Linux
4 145 (6.74%) Windows 10
5 71 (3.30%) Android
6 61 (2.84%) Mac OS
7 54 (2.51%) Apple iOS
8 50 (2.32%) Windows Server 2019
9 44 (2.05%) Windows Server 2016
10 28 (1.30%) Unix
10 28 (1.30%) Windows Server 2012
11 26 (1.21%) Red Hat Enterprise Linux
12 11 (0.51%) AIX
12 11 (0.51%) CentOS
13 10 (0.46%) Mac OS X
14 6 (0.28%) zOS
15 5 (0.23%) Rocky
16 4 (0.19%) VMS
17 3 (0.14%) SUSE
18 2 (0.093%) Debian
Processes & Methodologies
1 625 (29.06%) Problem-Solving
2 568 (26.41%) Service Management
3 440 (20.46%) Agile
4 427 (19.85%) ITSM
5 359 (16.69%) Customer Service
6 354 (16.46%) Service Delivery
7 333 (15.48%) Continuous Improvement
8 286 (13.30%) Change Management
9 273 (12.69%) DevOps
10 240 (11.16%) Incident Management
11 227 (10.55%) Project Management
12 225 (10.46%) Roadmaps
13 188 (8.74%) Cybersecurity
14 176 (8.18%) Stakeholder Management
15 174 (8.09%) Problem Management
16 158 (7.35%) Mentoring
17 154 (7.16%) Analytics
18 150 (6.97%) Customer Experience
19 148 (6.88%) Data Management
20 143 (6.65%) Computer Science
Programming Languages
1 229 (10.65%) SQL
2 193 (8.97%) PowerShell
3 105 (4.88%) Python
4 63 (2.93%) C#
5 49 (2.28%) JavaScript
6 47 (2.19%) Java
7 45 (2.09%) Bash
8 23 (1.07%) T-SQL
9 22 (1.02%) Bicep
10 19 (0.88%) ABAP
11 13 (0.60%) PL/SQL
12 9 (0.42%) Shell Script
13 7 (0.33%) Perl
13 7 (0.33%) VB.NET
14 4 (0.19%) TypeScript
15 2 (0.093%) Gremlin
15 2 (0.093%) Korn
15 2 (0.093%) Kusto Query Language
16 1 (0.046%) PHP
16 1 (0.046%) R
Qualifications
1 501 (23.29%) Degree
2 215 (10.00%) DBS Check
3 202 (9.39%) Microsoft Certification
4 151 (7.02%) ITIL Certification
5 118 (5.49%) Azure Certification
6 106 (4.93%) Cisco Certification
7 100 (4.65%) PMI Certification
7 100 (4.65%) Security Cleared
8 98 (4.56%) Computer Science Degree
8 98 (4.56%) PMP
9 86 (4.00%) CCNA
10 84 (3.91%) ITIL Foundation Certificate
11 76 (3.53%) CISSP
12 72 (3.35%) A+ Certification
13 67 (3.11%) SC Cleared
14 63 (2.93%) MCSE
15 62 (2.88%) CCNP
16 46 (2.14%) BPSS Clearance
17 44 (2.05%) Network+ Certification
18 38 (1.77%) MCP
Quality Assurance & Compliance
1 224 (10.41%) SLA
2 95 (4.42%) ISO/IEC 27001
3 78 (3.63%) Cyber Essentials
4 73 (3.39%) GDPR
5 62 (2.88%) QA
6 56 (2.60%) COBIT
7 52 (2.42%) NIST
8 32 (1.49%) Sarbanes-Oxley
9 30 (1.39%) Cyber Essentials PLUS
10 17 (0.79%) NCSC
11 13 (0.60%) Accessibility
11 13 (0.60%) GRC
12 11 (0.51%) PCI DSS
13 9 (0.42%) PMO
14 6 (0.28%) Data Quality
14 6 (0.28%) ISO 9001
15 5 (0.23%) ISO 22301
15 5 (0.23%) JSP 440
16 3 (0.14%) SOC 2
17 2 (0.093%) ITGC
System Software
1 471 (21.90%) Active Directory
2 137 (6.37%) VMware Infrastructure
3 73 (3.39%) Hyper-V
4 37 (1.72%) Virtual Desktop
5 27 (1.26%) Virtual Machines
6 20 (0.93%) VMware ESXi
7 18 (0.84%) vSphere
8 15 (0.70%) Docker
9 11 (0.51%) XenApp
10 8 (0.37%) Virtual Servers
11 7 (0.33%) Veritas Cluster Server
12 6 (0.28%) Terminal Services
13 3 (0.14%) Firmware
13 3 (0.14%) NFS
13 3 (0.14%) VMware NSX
14 2 (0.093%) Citrix Hypervisor
15 1 (0.046%) ISA Server
15 1 (0.046%) vCloud
15 1 (0.046%) Xen
15 1 (0.046%) XenDesktop
Systems Management
1 224 (10.41%) Microsoft Intune
2 93 (4.32%) SCCM
3 58 (2.70%) Terraform
4 43 (2.00%) Ansible
5 26 (1.21%) Grafana
5 26 (1.21%) Single Sign-On
6 23 (1.07%) Prometheus
7 20 (0.93%) NetBackup
7 20 (0.93%) SCOM
8 18 (0.84%) Kubernetes
9 14 (0.65%) AirWatch
10 13 (0.60%) Jamf Pro
10 13 (0.60%) Nagios
11 11 (0.51%) FortiGate
12 10 (0.46%) Backup Exec
13 9 (0.42%) Progress Chef
13 9 (0.42%) Puppet
13 9 (0.42%) SmoothWall
14 8 (0.37%) Nessus
15 7 (0.33%) Proxmox
Vendors
1 888 (41.28%) Microsoft
2 267 (12.41%) ServiceNow
3 204 (9.48%) Cisco
4 183 (8.51%) VMware
5 160 (7.44%) Oracle
6 91 (4.23%) Apple
7 88 (4.09%) SAP
8 71 (3.30%) Citrix
9 57 (2.65%) Google
10 56 (2.60%) SolarWinds
11 48 (2.23%) Meraki
12 42 (1.95%) Salesforce
13 35 (1.63%) Veeam
14 32 (1.49%) HP
15 27 (1.26%) Red Hat
16 24 (1.12%) Atlassian
16 24 (1.12%) Databricks
17 23 (1.07%) NetApp
18 21 (0.98%) Dell
19 20 (0.93%) Remedy