Period
to 21 September 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 21 September 2019 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
UK
6 months to
21 Sep 2019
Same period 2018 Same period 2017
Rank 26 32 28
Rank change year-on-year +6 -4 -8
Permanent jobs citing ITIL 9,958 11,210 13,061
As % of all permanent IT jobs advertised in the UK 7.10% 6.69% 7.39%
As % of the Processes & Methodologies category 7.71% 7.29% 8.01%
Number of salaries quoted 7,542 8,363 10,002
UK median annual salary £45,000 £45,000 £45,000
10th Percentile £25,000 £23,500 £25,000
90th Percentile £73,750 £72,500 £72,500
UK excluding London median annual salary £42,500 £42,000 £40,000
% change year-on-year +1.19% +5.00% -3.61%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 129,223 153,686 163,101
As % of all permanent IT jobs advertised in the UK 92.10% 91.76% 92.30%
Number of salaries quoted 101,391 122,385 128,817
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +4.17%
10th Percentile £30,000 £29,000 £28,000
90th Percentile £86,250 £82,500 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

The salary distribution of IT jobs citing ITIL over the 6 months to 21 September 2019.

Salary histogram for ITIL in the UK

ITIL
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 21 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 9,300 £45,000 - 1,216
UK excluding London +4 6,857 £42,500 +1.19% 977
London 0 2,849 £52,500 +5.00% 310
South East +9 2,240 £46,000 +2.22% 280
North of England +3 1,517 £40,000 +6.67% 241
Midlands 0 1,161 £42,500 +2.41% 167
South West +1 808 £38,500 -3.75% 122
West Midlands -1 777 £44,000 +3.53% 98
North West -1 761 £42,500 +8.97% 117
East of England +6 677 £42,500 -7.61% 96
Yorkshire -5 590 £40,000 +14.29% 97
East Midlands +9 382 £35,750 -4.67% 68
Scotland -16 210 £40,000 - 38
Wales +5 180 £38,500 -3.75% 28
North East +25 165 £36,404 +4.01% 27
Northern Ireland +24 83 £25,000 +19.05% 5
Isle of Man +5 5 £49,000 -

For the 6 months to 21 September 2019, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 3,653 (36.68%) Windows
2 3,466 (34.81%) Microsoft
3 2,530 (25.41%) Active Directory
4 2,341 (23.51%) Service Management
5 1,909 (19.17%) Finance
6 1,800 (18.08%) Office 365
7 1,776 (17.83%) Service Delivery
8 1,722 (17.29%) VMware
9 1,644 (16.51%) Azure
10 1,587 (15.94%) Agile Software Development
11 1,583 (15.90%) Windows Server
12 1,523 (15.29%) SLA
13 1,492 (14.98%) Problem-Solving
14 1,424 (14.30%) SQL
15 1,359 (13.65%) Cisco
16 1,349 (13.55%) Degree
17 1,219 (12.24%) ITSM
18 1,218 (12.23%) Change Management
19 1,204 (12.09%) Project Management
20 1,197 (12.02%) Linux
21 1,177 (11.82%) Firewall
22 1,152 (11.57%) VMware Infrastructure
23 1,143 (11.48%) Windows 10
24 1,136 (11.41%) Citrix
25 1,103 (11.08%) Microsoft Office
26 1,006 (10.10%) ITIL V3
27 995 (9.99%) ITIL Certification
28 992 (9.96%) Microsoft Certification
29 986 (9.90%) DNS
30 973 (9.77%) Incident Management

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 699 (7.02%) MS Exchange
2 542 (5.44%) SharePoint
3 292 (2.93%) Skype for Business
4 284 (2.85%) IIS
5 220 (2.21%) Exchange Server 2013
6 192 (1.93%) Confluence
7 181 (1.82%) Exchange Server 2010
8 130 (1.31%) Apache
9 109 (1.09%) Tomcat
10 90 (0.90%) Exchange Server 2007
11 63 (0.63%) IBM Notes
12 59 (0.59%) BizTalk Server
13 57 (0.57%) CMS
14 45 (0.45%) Blackberry Enterprise Server
14 45 (0.45%) WebSphere
15 38 (0.38%) SharePoint 2010
16 27 (0.27%) SAS
16 27 (0.27%) SharePoint 2013
17 19 (0.19%) IBM HTTP Server
18 18 (0.18%) Elasticsearch
Applications
1 1,103 (11.08%) Microsoft Office
2 357 (3.59%) Microsoft Excel
3 168 (1.69%) Microsoft PowerPoint
4 131 (1.32%) MS Visio
5 95 (0.95%) Microsoft Project
6 19 (0.19%) Acrobat
7 14 (0.14%) CATIA
8 11 (0.11%) InfoPath
9 8 (0.080%) Spreadsheet
10 3 (0.030%) Abaqus
11 2 (0.020%) 3ds Max
11 2 (0.020%) Adobe Creative Suite
11 2 (0.020%) MicroStation
11 2 (0.020%) SPSS
12 1 (0.010%) Adobe Premiere
12 1 (0.010%) AutoCAD
12 1 (0.010%) Revit
12 1 (0.010%) Windchill
Business Applications
1 112 (1.12%) Remedy ITSM
2 111 (1.11%) Dynamics CRM
3 57 (0.57%) Dynamics AX
4 47 (0.47%) Sparx Enterprise Architect
5 30 (0.30%) Oracle EBS
6 29 (0.29%) Elite 3E
7 24 (0.24%) SAP SD
8 20 (0.20%) SAP Oil and Gas
9 19 (0.19%) Dynamics NAV
10 16 (0.16%) Dynamics GP
11 14 (0.14%) Carpe Diem
11 14 (0.14%) Salesforce.com CRM
12 13 (0.13%) SAP MM
12 13 (0.13%) SAP S/4HANA
13 11 (0.11%) SAP ERP
13 11 (0.11%) Workfront
14 10 (0.10%) assyst
14 10 (0.10%) Oracle ERP
14 10 (0.10%) Oracle Financials
15 9 (0.090%) SimCorp Dimension
Cloud Services
1 1,800 (18.08%) Office 365
2 1,644 (16.51%) Azure
3 872 (8.76%) AWS
4 270 (2.71%) SaaS
5 234 (2.35%) Azure Active Directory
6 206 (2.07%) IaaS
7 169 (1.70%) PaaS
8 120 (1.21%) Power Platform
9 95 (0.95%) Cloud Computing
10 87 (0.87%) OneDrive
11 83 (0.83%) AWS CloudFormation
12 71 (0.71%) Dynamics 365
13 68 (0.68%) GCP
14 49 (0.49%) Azure Stack
15 48 (0.48%) Mimecast
16 28 (0.28%) Amazon EC2
16 28 (0.28%) OpenShift
16 28 (0.28%) Slack
17 27 (0.27%) G Suite
18 26 (0.26%) Amazon S3
Communications & Networking
1 1,177 (11.82%) Firewall
2 986 (9.90%) DNS
3 927 (9.31%) WAN
4 905 (9.09%) LAN
5 830 (8.34%) DHCP
6 671 (6.74%) TCP/IP
7 433 (4.35%) VPN
8 427 (4.29%) Wireless
9 422 (4.24%) SAN
10 395 (3.97%) VoIP
11 359 (3.61%) Skype
12 356 (3.58%) Internet
13 333 (3.34%) Network Security
14 223 (2.24%) MPLS
15 185 (1.86%) Wi-Fi
16 178 (1.79%) VLAN
17 171 (1.72%) Cisco ASA
18 141 (1.42%) OSPF
19 136 (1.37%) NetScaler
20 128 (1.29%) BGP
Database & Business Intelligence
1 866 (8.70%) SQL Server
2 166 (1.67%) SQL Server Integration Services
3 163 (1.64%) SQL Server Reporting Services
4 134 (1.35%) Data Warehouse
5 120 (1.21%) SQL Server 2012
6 113 (1.13%) Big Data
7 112 (1.12%) Power BI
8 108 (1.08%) Relational Database
9 102 (1.02%) SQL Server Analysis Services
10 87 (0.87%) MySQL
11 77 (0.77%) SQL Server 2008
12 76 (0.76%) DB2
13 73 (0.73%) Oracle Database
14 71 (0.71%) PostgreSQL
15 63 (0.63%) SQL Server 2016
16 58 (0.58%) MongoDB
16 58 (0.58%) Oracle Reports
17 48 (0.48%) Azure SQL Database
18 46 (0.46%) SQL Server 2005
19 42 (0.42%) BusinessObjects
Development Applications
1 363 (3.65%) JIRA
2 115 (1.15%) Visual Studio
3 109 (1.09%) Jenkins
4 103 (1.03%) Git (software)
5 75 (0.75%) MSI
6 68 (0.68%) Bitbucket
7 67 (0.67%) Atlassian Bamboo
8 49 (0.49%) Team Foundation Server
9 42 (0.42%) TestRail
9 42 (0.42%) Zephyr
10 39 (0.39%) Selenium
11 37 (0.37%) TeamCity
12 35 (0.35%) Octopus Deploy
13 27 (0.27%) VSS/SourceSafe
14 25 (0.25%) JMeter
15 24 (0.24%) Bitbucket Server
15 24 (0.24%) EasyMock
15 24 (0.24%) JUnit
15 24 (0.24%) Visual Studio Team System
16 23 (0.23%) Subversion
General
1 1,909 (19.17%) Finance
2 578 (5.80%) Public Sector
3 484 (4.86%) Telecoms
4 459 (4.61%) Retail
5 322 (3.23%) Legal
6 311 (3.12%) Banking
7 299 (3.00%) Law
8 229 (2.30%) Manufacturing
9 161 (1.62%) Marketing
10 156 (1.57%) Back Office
11 91 (0.91%) Advertising
12 76 (0.76%) Aerospace
13 69 (0.69%) Local Government
14 68 (0.68%) Electronics
15 60 (0.60%) Billing
16 52 (0.52%) Publishing
17 50 (0.50%) Automotive
17 50 (0.50%) Pharmaceutical
18 49 (0.49%) Police
19 44 (0.44%) Financial Institution
Job Titles
1 2,120 (21.29%) Analyst
2 837 (8.41%) Service Manager
3 806 (8.09%) Service Analyst
4 769 (7.72%) Support Engineer
5 754 (7.57%) Support Analyst
6 661 (6.64%) Infrastructure Engineer
7 608 (6.11%) Service Desk Analyst
8 594 (5.97%) IT Manager
9 502 (5.04%) Consultant
10 495 (4.97%) Architect
11 493 (4.95%) Applications Support
12 492 (4.94%) IT Support
13 464 (4.66%) Delivery Manager
14 415 (4.17%) IT Analyst
15 407 (4.09%) Service Delivery Manager
16 376 (3.78%) 2nd Line Support
17 364 (3.66%) Network Engineer
18 325 (3.26%) IT Engineer
19 274 (2.75%) Developer
20 267 (2.68%) Desktop Support
Libraries, Frameworks & Software Standards
1 335 (3.36%) .NET
2 256 (2.57%) Web Services
3 205 (2.06%) XML
4 196 (1.97%) HTML
5 121 (1.22%) CSS
6 117 (1.17%) REST
7 113 (1.13%) LDAP
8 108 (1.08%) SOAP
9 98 (0.98%) ASP.NET
10 92 (0.92%) Middleware
11 74 (0.74%) JSON
12 61 (0.61%) Spring
13 48 (0.48%) jQuery
14 46 (0.46%) HTML5
15 45 (0.45%) IBM Integration Bus
16 43 (0.43%) .NET Framework
17 40 (0.40%) 802.1X
18 39 (0.39%) SAML
19 34 (0.34%) AngularJS
19 34 (0.34%) OAuth
Miscellaneous
1 967 (9.71%) Analytical Skills
2 927 (9.31%) Management Information System
3 750 (7.53%) Data Centre
4 519 (5.21%) Self-Motivation
5 245 (2.46%) Public Cloud
6 214 (2.15%) User Experience
7 199 (2.00%) CMDB
8 186 (1.87%) PKI
9 173 (1.74%) Driving Licence
10 137 (1.38%) Video Conferencing
11 123 (1.24%) Replication
12 115 (1.15%) Virtual Team
13 114 (1.14%) Blackberry
14 106 (1.06%) iPhone
15 104 (1.04%) Enterprise Software
15 104 (1.04%) Fat Client
15 104 (1.04%) Thin Client
16 100 (1.00%) iSeries
17 99 (0.99%) Hybrid Cloud
18 97 (0.97%) Clustering
Operating Systems
1 3,653 (36.68%) Windows
2 1,583 (15.90%) Windows Server
3 1,197 (12.02%) Linux
4 1,143 (11.48%) Windows 10
5 824 (8.27%) Windows 7
6 638 (6.41%) Windows Server 2012
7 604 (6.07%) Unix
8 506 (5.08%) Windows Server 2008
9 160 (1.61%) Windows 8
10 157 (1.58%) Android
11 148 (1.49%) Red Hat Enterprise Linux
12 145 (1.46%) Mac OS
13 140 (1.41%) Windows Server 2003
14 133 (1.34%) CentOS
15 126 (1.27%) Apple iOS
16 79 (0.79%) Windows XP
17 78 (0.78%) Solaris
18 53 (0.53%) Ubuntu
19 50 (0.50%) Mac OS X
20 47 (0.47%) AIX
Processes & Methodologies
1 2,341 (23.51%) Service Management
2 1,776 (17.83%) Service Delivery
3 1,587 (15.94%) Agile Software Development
4 1,492 (14.98%) Problem-Solving
5 1,219 (12.24%) ITSM
6 1,218 (12.23%) Change Management
7 1,204 (12.09%) Project Management
8 1,006 (10.10%) ITIL V3
9 973 (9.77%) Incident Management
10 951 (9.55%) PRINCE2
11 885 (8.89%) Infrastructure Engineering
12 824 (8.27%) Problem Management
13 807 (8.10%) Continuous Improvement
14 803 (8.06%) Information Security
15 621 (6.24%) DevOps
16 616 (6.19%) Stakeholder Management
17 594 (5.97%) Project Delivery
18 557 (5.59%) Mentoring
19 478 (4.80%) Migration
20 437 (4.39%) TOGAF
Programming Languages
1 1,424 (14.30%) SQL
2 926 (9.30%) PowerShell
3 387 (3.89%) Java
4 352 (3.53%) Python
5 341 (3.42%) JavaScript
6 330 (3.31%) C
7 265 (2.66%) C#
8 216 (2.17%) Bash Shell
9 149 (1.50%) T-SQL
10 113 (1.13%) PHP
11 108 (1.08%) Shell Script
12 100 (1.00%) Perl
13 87 (0.87%) PL/SQL
14 71 (0.71%) Ruby
15 57 (0.57%) VB
16 54 (0.54%) VB.NET
16 54 (0.54%) VBScript
17 50 (0.50%) C++
18 29 (0.29%) RPG
19 28 (0.28%) Objective-C
Qualifications
1 1,349 (13.55%) Degree
2 995 (9.99%) ITIL Certification
3 992 (9.96%) Microsoft Certification
4 862 (8.66%) Cisco Certification
5 711 (7.14%) Security Cleared
6 597 (6.00%) CCNA
7 534 (5.36%) MCSE
8 402 (4.04%) CCNP
9 364 (3.66%) MCP
10 363 (3.65%) MCSA
11 348 (3.49%) ITIL Foundation Certificate
12 337 (3.38%) CISSP
13 304 (3.05%) SC Cleared
14 211 (2.12%) VMware Certified Professional (VCP)
15 193 (1.94%) CISM
16 178 (1.79%) DV Cleared
17 147 (1.48%) PMI Certification
18 141 (1.42%) PMP
19 133 (1.34%) CISA
20 127 (1.28%) Computer Science Degree
Quality Assurance & Compliance
1 1,523 (15.29%) SLA
2 618 (6.21%) ISO/IEC 27001
3 261 (2.62%) QA
4 257 (2.58%) COBIT
5 209 (2.10%) GDPR
6 188 (1.89%) PCI DSS
7 131 (1.32%) ISO/IEC 20000
8 119 (1.20%) ISO 9001
9 94 (0.94%) NIST
9 94 (0.94%) PMO
10 82 (0.82%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 76 (0.76%) Sarbanes-Oxley
12 74 (0.74%) Cyber Essentials
13 53 (0.53%) HMG Security Policy Framework
14 27 (0.27%) Data Quality
14 27 (0.27%) ISO 22301
15 17 (0.17%) ISO/IEC 27005
16 15 (0.15%) Cyber Essentials PLUS
17 14 (0.14%) HIPAA
18 11 (0.11%) NCSC
System Software
1 2,530 (25.41%) Active Directory
2 1,152 (11.57%) VMware Infrastructure
3 641 (6.44%) Hyper-V
4 301 (3.02%) XenApp
5 217 (2.18%) XenDesktop
6 201 (2.02%) vSphere
7 170 (1.71%) VMware ESXi
8 156 (1.57%) Microsoft App-V
9 137 (1.38%) Docker
10 127 (1.28%) Virtual Machines
11 98 (0.98%) Firmware
12 81 (0.81%) Virtual Servers
13 52 (0.52%) NFS
14 42 (0.42%) BitLocker
15 40 (0.40%) Citrix Hypervisor
15 40 (0.40%) Microsoft Virtual Server
16 39 (0.39%) Virtual Desktop
16 39 (0.39%) VirtualBox
17 37 (0.37%) VMware NSX
18 27 (0.27%) vCloud
Systems Management
1 918 (9.22%) SCCM
2 208 (2.09%) SCOM
3 162 (1.63%) Ansible
4 158 (1.59%) Puppet
5 157 (1.58%) Microsoft Intune
6 154 (1.55%) WSUS
7 119 (1.20%) Kubernetes
8 107 (1.07%) Nagios
9 90 (0.90%) Cisco CUCM
10 84 (0.84%) Microsoft Data Protection Manager
11 77 (0.77%) Terraform
12 73 (0.73%) Opscode Chef
13 71 (0.71%) Single Sign-On
14 68 (0.68%) vCenter Server
15 65 (0.65%) SCOrch
16 55 (0.55%) ZABBIX
17 47 (0.47%) Backup Exec
18 44 (0.44%) FortiGate
19 40 (0.40%) AirWatch
20 38 (0.38%) Microsoft Clustering
Vendors
1 3,466 (34.81%) Microsoft
2 1,722 (17.29%) VMware
3 1,359 (13.65%) Cisco
4 1,136 (11.41%) Citrix
5 742 (7.45%) ServiceNow
6 581 (5.83%) Oracle
7 444 (4.46%) HP
8 277 (2.78%) SAP
9 273 (2.74%) IBM
10 235 (2.36%) Dell
10 235 (2.36%) Remedy
11 220 (2.21%) Red Hat
12 191 (1.92%) Apple
13 188 (1.89%) CheckPoint
14 183 (1.84%) SolarWinds
15 171 (1.72%) Veeam
16 159 (1.60%) Palo Alto
17 157 (1.58%) Meraki
18 153 (1.54%) NetApp
19 145 (1.46%) F5