Period
to 19 February 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 19 February 2020 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
UK
6 months to
19 Feb 2020
Same period 2019 Same period 2018
Rank 35 33 30
Rank change year-on-year -2 -3 -8
Permanent jobs citing ITIL 8,006 10,342 12,479
As % of all permanent IT jobs advertised in the UK 6.45% 6.82% 7.11%
As % of the Processes & Methodologies category 7.02% 7.40% 7.70%
Number of salaries quoted 6,178 7,665 9,658
UK median annual salary £45,000 £45,000 £45,000
10th Percentile £25,000 £24,500 £24,838
90th Percentile £75,000 £72,500 £72,500
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 114,031 139,701 161,967
As % of all permanent IT jobs advertised in the UK 91.92% 92.19% 92.25%
Number of salaries quoted 90,428 110,324 131,517
UK median annual salary £53,000 £52,500 £50,000
Median salary % change year-on-year +0.95% +5.00% +5.26%
10th Percentile £30,823 £30,000 £28,750
90th Percentile £88,750 £85,000 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

The salary distribution of IT jobs citing ITIL over the 6 months to 19 February 2020.

Salary histogram for ITIL in the UK

ITIL
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 19 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 7,436 £45,000 - 1,214
UK excluding London -3 5,064 £42,500 - 1,000
London -3 2,675 £54,000 +8.00% 300
South East -2 1,592 £42,500 -5.28% 252
North of England -2 1,149 £37,500 -1.32% 240
Midlands +1 1,015 £45,000 +5.88% 179
West Midlands -2 722 £47,500 +11.24% 118
North West -3 597 £36,500 -14.12% 148
South West +2 538 £40,000 +6.67% 139
East of England -3 420 £43,500 -3.33% 103
Yorkshire -3 410 £42,500 +19.72% 73
East Midlands +4 290 £42,500 +6.25% 61
Scotland -7 186 £40,000 -5.75% 49
Wales +4 151 £42,500 +6.25% 35
North East +2 142 £35,000 +7.14% 19
Northern Ireland +23 21 £34,750 +51.09% 3
Channel Islands +5 4 £25,000 -23.08%

For the 6 months to 19 February 2020, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL.

1 3,046 (38.05%) Windows
2 2,767 (34.56%) Microsoft
3 2,096 (26.18%) Active Directory
4 1,822 (22.76%) Service Management
5 1,774 (22.16%) Office 365
6 1,653 (20.65%) Finance
7 1,471 (18.37%) Azure
8 1,343 (16.77%) Agile Software Development
9 1,276 (15.94%) Service Delivery
10 1,262 (15.76%) VMware
11 1,221 (15.25%) Windows Server
12 1,141 (14.25%) Problem-Solving
13 1,080 (13.49%) SLA
14 1,060 (13.24%) Windows 10
15 1,019 (12.73%) SQL
16 980 (12.24%) Degree
17 950 (11.87%) ITSM
18 919 (11.48%) Linux
19 909 (11.35%) Cisco
20 901 (11.25%) Firewall
21 887 (11.08%) VMware Infrastructure
22 883 (11.03%) Microsoft Office
23 879 (10.98%) Change Management
24 874 (10.92%) Project Management
25 854 (10.67%) PowerShell
26 846 (10.57%) ITIL V3
27 828 (10.34%) ITIL Certification
28 814 (10.17%) Microsoft Certification
29 779 (9.73%) SQL Server
30 775 (9.68%) Citrix

ITIL
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 494 (6.17%) MS Exchange
2 460 (5.75%) SharePoint
3 251 (3.14%) IIS
4 165 (2.06%) Skype for Business
5 160 (2.00%) Confluence
6 124 (1.55%) Exchange Server 2010
7 107 (1.34%) Exchange Server 2013
8 64 (0.80%) WebSphere
9 59 (0.74%) Apache
10 55 (0.69%) CMS
11 46 (0.57%) Tomcat
12 42 (0.52%) BizTalk Server
13 32 (0.40%) Exchange Server 2007
14 30 (0.37%) IBM HTTP Server
15 26 (0.32%) EPiServer
15 26 (0.32%) SharePoint 2013
16 25 (0.31%) SAS
17 20 (0.25%) OpenStack
18 19 (0.24%) WebLogic
19 16 (0.20%) IBM Notes
Applications
1 883 (11.03%) Microsoft Office
2 266 (3.32%) Microsoft Excel
3 133 (1.66%) Microsoft PowerPoint
4 86 (1.07%) MS Visio
5 58 (0.72%) Microsoft Project
6 12 (0.15%) Spreadsheet
7 5 (0.062%) SPSS
8 4 (0.050%) Acrobat
8 4 (0.050%) Adobe Creative Suite
9 3 (0.037%) CATIA
9 3 (0.037%) InfoPath
10 2 (0.025%) Abaqus
11 1 (0.012%) 3ds Max
11 1 (0.012%) Chatbot
11 1 (0.012%) MicroStation
11 1 (0.012%) Revit
Business Applications
1 75 (0.94%) Dynamics CRM
2 73 (0.91%) Remedy ITSM
3 35 (0.44%) assyst
4 33 (0.41%) Oracle EBS
5 30 (0.37%) Dynamics AX
6 23 (0.29%) NetSuite
7 18 (0.22%) Elite 3E
7 18 (0.22%) Oracle Financials
8 15 (0.19%) Oracle Applications
8 15 (0.19%) Salesforce.com CRM
9 13 (0.16%) Documaker
9 13 (0.16%) Oracle Procure-to-Pay
9 13 (0.16%) SAP S/4HANA
9 13 (0.16%) Sparx Enterprise Architect
10 12 (0.15%) Oracle Receivables
11 11 (0.14%) Dynamics NAV
11 11 (0.14%) Oracle General Ledger
11 11 (0.14%) Oracle Internet Expenses
11 11 (0.14%) Oracle Payables
12 10 (0.12%) Oracle Assets
Cloud Services
1 1,774 (22.16%) Office 365
2 1,471 (18.37%) Azure
3 742 (9.27%) AWS
4 237 (2.96%) SaaS
5 204 (2.55%) Azure Active Directory
6 180 (2.25%) PaaS
7 179 (2.24%) IaaS
8 153 (1.91%) Power Platform
9 89 (1.11%) Cloud Computing
10 87 (1.09%) AWS CloudFormation
11 84 (1.05%) Dynamics 365
12 65 (0.81%) OneDrive
13 49 (0.61%) Amazon EC2
13 49 (0.61%) Mimecast
14 39 (0.49%) Amazon S3
15 38 (0.47%) Virtual Private Cloud
16 37 (0.46%) PowerApps
17 34 (0.42%) GCP
18 32 (0.40%) Serverless
19 28 (0.35%) Azure Data Factory
Communications & Networking
1 901 (11.25%) Firewall
2 717 (8.96%) DNS
3 667 (8.33%) WAN
4 663 (8.28%) LAN
5 592 (7.39%) DHCP
6 549 (6.86%) TCP/IP
7 338 (4.22%) VPN
8 310 (3.87%) VoIP
9 285 (3.56%) Wireless
10 278 (3.47%) Internet
11 271 (3.38%) SAN
12 215 (2.69%) Skype
13 211 (2.64%) Network Security
14 179 (2.24%) MPLS
15 166 (2.07%) VLAN
16 145 (1.81%) OSPF
17 140 (1.75%) BGP
18 122 (1.52%) SSL
19 114 (1.42%) Cisco ASA
20 102 (1.27%) Wi-Fi
Database & Business Intelligence
1 779 (9.73%) SQL Server
2 164 (2.05%) SQL Server Integration Services
3 141 (1.76%) SQL Server Reporting Services
4 122 (1.52%) Power BI
5 107 (1.34%) Data Warehouse
6 104 (1.30%) Relational Database
7 101 (1.26%) Big Data
8 96 (1.20%) SQL Server Analysis Services
9 82 (1.02%) SQL Server 2012
10 65 (0.81%) MySQL
11 57 (0.71%) SQL Server 2016
12 52 (0.65%) Amazon RDS
13 51 (0.64%) Oracle Database
14 49 (0.61%) SQL Server 2008
15 45 (0.56%) PostgreSQL
16 44 (0.55%) DB2
17 41 (0.51%) RDBMS
18 37 (0.46%) SQL Server 2005
19 36 (0.45%) BusinessObjects
20 31 (0.39%) Azure SQL Database
Development Applications
1 313 (3.91%) JIRA
2 140 (1.75%) Jenkins
3 128 (1.60%) Git (software)
4 87 (1.09%) Visual Studio
5 62 (0.77%) Bitbucket
6 44 (0.55%) Atlassian Bamboo
7 41 (0.51%) Team Foundation Server
8 37 (0.46%) Selenium
9 35 (0.44%) SQL Server Management Studio (SSMS)
9 35 (0.44%) VSS/SourceSafe
10 30 (0.37%) MSI
11 28 (0.35%) JMeter
12 27 (0.34%) TeamCity
13 26 (0.32%) Octopus Deploy
13 26 (0.32%) Zephyr
14 25 (0.31%) SonarQube
14 25 (0.31%) TestRail
15 23 (0.29%) Visual Studio Team System
16 22 (0.27%) Chocolatey
17 21 (0.26%) Artifactory
General
1 1,653 (20.65%) Finance
2 376 (4.70%) Public Sector
3 342 (4.27%) Retail
4 326 (4.07%) Telecoms
5 268 (3.35%) Banking
6 257 (3.21%) Legal
7 207 (2.59%) Law
8 121 (1.51%) Manufacturing
9 103 (1.29%) Advertising
10 91 (1.14%) Marketing
11 71 (0.89%) Billing
12 68 (0.85%) Back Office
13 59 (0.74%) Electronics
14 53 (0.66%) Financial Institution
15 51 (0.64%) Local Government
16 42 (0.52%) Aerospace
17 40 (0.50%) Automotive
18 33 (0.41%) Investment Banking
19 30 (0.37%) Pharmaceutical
20 29 (0.36%) German Language
Job Titles
1 1,581 (19.75%) Analyst
2 652 (8.14%) Service Manager
2 652 (8.14%) Support Engineer
3 561 (7.01%) Service Analyst
4 547 (6.83%) Support Analyst
5 525 (6.56%) IT Manager
6 519 (6.48%) IT Support
7 414 (5.17%) Infrastructure Engineer
8 404 (5.05%) Architect
9 390 (4.87%) Service Desk Analyst
10 356 (4.45%) Consultant
11 353 (4.41%) IT Engineer
12 320 (4.00%) Delivery Manager
13 316 (3.95%) Applications Support
14 300 (3.75%) IT Analyst
15 297 (3.71%) 2nd Line Support
16 294 (3.67%) Network Engineer
17 267 (3.33%) Administrator
18 264 (3.30%) Service Delivery Manager
19 261 (3.26%) Desktop Support
Libraries, Frameworks & Software Standards
1 253 (3.16%) .NET
2 213 (2.66%) Web Services
3 207 (2.59%) XML
4 142 (1.77%) HTML
5 115 (1.44%) CSS
6 114 (1.42%) LDAP
7 96 (1.20%) Middleware
8 94 (1.17%) REST
9 86 (1.07%) SOAP
10 77 (0.96%) ASP.NET
10 77 (0.96%) JSON
11 62 (0.77%) .NET Framework
12 44 (0.55%) Ajax
13 40 (0.50%) Spring
14 39 (0.49%) XSLT
15 36 (0.45%) AngularJS
16 28 (0.35%) LAMP
17 27 (0.34%) Oracle Fusion
18 26 (0.32%) SAML
19 24 (0.30%) Kafka
Miscellaneous
1 730 (9.12%) Analytical Skills
2 662 (8.27%) Management Information System
3 569 (7.11%) Data Centre
4 357 (4.46%) Self-Motivation
5 172 (2.15%) Public Cloud
6 136 (1.70%) User Experience
7 127 (1.59%) Driving Licence
8 125 (1.56%) CMDB
8 125 (1.56%) Video Conferencing
9 124 (1.55%) Hybrid Cloud
10 120 (1.50%) PKI
11 106 (1.32%) Clustering
12 77 (0.96%) Virtual Team
13 76 (0.95%) iPhone
14 73 (0.91%) Enterprise Software
15 71 (0.89%) Blackberry
16 66 (0.82%) Private Cloud
17 63 (0.79%) Fat Client
17 63 (0.79%) Thin Client
18 62 (0.77%) iSeries
Operating Systems
1 3,046 (38.05%) Windows
2 1,221 (15.25%) Windows Server
3 1,060 (13.24%) Windows 10
4 919 (11.48%) Linux
5 619 (7.73%) Windows 7
6 410 (5.12%) Windows Server 2012
7 350 (4.37%) Windows Server 2008
8 347 (4.33%) Unix
9 170 (2.12%) Windows 8
10 140 (1.75%) Android
11 127 (1.59%) Red Hat Enterprise Linux
12 102 (1.27%) Apple iOS
13 96 (1.20%) Mac OS
14 93 (1.16%) CentOS
15 92 (1.15%) Windows Server 2003
16 77 (0.96%) Solaris
17 76 (0.95%) Mac OS X
18 45 (0.56%) Windows XP
19 40 (0.50%) OS/400
20 29 (0.36%) AIX
Processes & Methodologies
1 1,822 (22.76%) Service Management
2 1,343 (16.77%) Agile Software Development
3 1,276 (15.94%) Service Delivery
4 1,141 (14.25%) Problem-Solving
5 950 (11.87%) ITSM
6 879 (10.98%) Change Management
7 874 (10.92%) Project Management
8 846 (10.57%) ITIL V3
9 737 (9.21%) Incident Management
10 704 (8.79%) PRINCE2
11 650 (8.12%) Information Security
12 616 (7.69%) DevOps
13 613 (7.66%) Problem Management
14 605 (7.56%) Stakeholder Management
15 576 (7.19%) Infrastructure Engineering
16 571 (7.13%) Continuous Improvement
17 472 (5.90%) Mentoring
18 468 (5.85%) Project Delivery
19 370 (4.62%) Cybersecurity
20 327 (4.08%) Disaster Recovery
Programming Languages
1 1,019 (12.73%) SQL
2 854 (10.67%) PowerShell
3 318 (3.97%) Python
4 246 (3.07%) C
5 237 (2.96%) JavaScript
6 235 (2.94%) C#
7 222 (2.77%) Bash Shell
8 193 (2.41%) Java
9 97 (1.21%) T-SQL
10 90 (1.12%) Perl
10 90 (1.12%) Shell Script
11 78 (0.97%) VBScript
12 68 (0.85%) Ruby
13 63 (0.79%) PHP
14 47 (0.59%) VB
15 43 (0.54%) PL/SQL
16 27 (0.34%) XPath
17 26 (0.32%) C++
18 24 (0.30%) R
19 22 (0.27%) RPG
Qualifications
1 980 (12.24%) Degree
2 828 (10.34%) ITIL Certification
3 814 (10.17%) Microsoft Certification
4 510 (6.37%) Cisco Certification
5 486 (6.07%) Security Cleared
6 424 (5.30%) MCSE
7 350 (4.37%) MCSA
8 309 (3.86%) CCNA
9 273 (3.41%) CCNP
10 269 (3.36%) SC Cleared
11 266 (3.32%) CISSP
12 257 (3.21%) MCP
13 166 (2.07%) ITIL Foundation Certificate
14 140 (1.75%) Computer Science Degree
15 137 (1.71%) CISM
16 119 (1.49%) DV Cleared
17 117 (1.46%) VMware Certified Professional (VCP)
18 112 (1.40%) CISA
19 101 (1.26%) PRINCE2 Certification
20 92 (1.15%) CCIE
Quality Assurance & Compliance
1 1,080 (13.49%) SLA
2 512 (6.40%) ISO/IEC 27001
3 211 (2.64%) QA
4 204 (2.55%) COBIT
5 163 (2.04%) GDPR
6 123 (1.54%) PCI DSS
7 119 (1.49%) ISO/IEC 20000
8 109 (1.36%) NIST
9 87 (1.09%) ISO 9001
10 71 (0.89%) Sarbanes-Oxley
11 55 (0.69%) PMO
12 45 (0.56%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 44 (0.55%) Cyber Essentials
14 41 (0.51%) HMG Security Policy Framework
15 31 (0.39%) Data Quality
16 17 (0.21%) ITGC
17 15 (0.19%) CESG Infosec
18 14 (0.17%) Cyber Essentials PLUS
18 14 (0.17%) ISO 22301
19 12 (0.15%) COSO
System Software
1 2,096 (26.18%) Active Directory
2 887 (11.08%) VMware Infrastructure
3 420 (5.25%) Hyper-V
4 233 (2.91%) XenApp
5 188 (2.35%) vSphere
6 172 (2.15%) XenDesktop
7 155 (1.94%) Docker
8 140 (1.75%) VMware ESXi
9 96 (1.20%) Firmware
10 81 (1.01%) Virtual Machines
11 70 (0.87%) Virtual Desktop
12 58 (0.72%) Microsoft App-V
12 58 (0.72%) Virtual Servers
13 41 (0.51%) NFS
14 40 (0.50%) Terminal Services
15 36 (0.45%) VirtualBox
16 31 (0.39%) BitLocker
17 30 (0.37%) Terminal Server
18 26 (0.32%) Citrix Hypervisor
18 26 (0.32%) VMware Workstation
Systems Management
1 724 (9.04%) SCCM
2 228 (2.85%) Microsoft Intune
3 197 (2.46%) SCOM
4 189 (2.36%) Ansible
5 105 (1.31%) Puppet
6 104 (1.30%) Kubernetes
7 101 (1.26%) Terraform
8 93 (1.16%) Nagios
9 89 (1.11%) WSUS
10 81 (1.01%) Opscode Chef
11 69 (0.86%) Single Sign-On
12 67 (0.84%) vCenter Server
13 47 (0.59%) AirWatch
14 38 (0.47%) ZABBIX
15 33 (0.41%) Microsoft Data Protection Manager
15 33 (0.41%) Tivoli
16 32 (0.40%) Packer
17 30 (0.37%) Cisco CUCM
18 28 (0.35%) Backup Exec
18 28 (0.35%) NetBackup
Vendors
1 2,767 (34.56%) Microsoft
2 1,262 (15.76%) VMware
3 909 (11.35%) Cisco
4 775 (9.68%) Citrix
5 731 (9.13%) ServiceNow
6 400 (5.00%) Oracle
7 293 (3.66%) HP
8 196 (2.45%) IBM
9 194 (2.42%) Apple
10 174 (2.17%) Red Hat
11 170 (2.12%) NetApp
12 164 (2.05%) Splunk
13 163 (2.04%) SAP
14 157 (1.96%) Dell
15 153 (1.91%) SolarWinds
16 149 (1.86%) Remedy
17 146 (1.82%) Palo Alto
18 114 (1.42%) CheckPoint
19 106 (1.32%) Meraki
20 101 (1.26%) Salesforce.com