401 to 424 of 424 Permanent ITIL Jobs

Knowledge in Defence (KiD) Defence Logistics Framework (DLF) Experience in service delivery management, with a strong understanding of service management frameworks (e.g., ITIL, ISO/IEC 20000) Experience working in a bid/proposal environment including understanding customer requirements and the tasks needed to demonstrate compliance, estimating costs/hours … complex and environments Adept at analysing complex situations, identifying problems, and proposing effective solutions Experience of working with MOD frameworks and organisation Desired skills ITIL Certifications Experience in Logistics Modelling activities Experience as a Control Account Manager (CAM) Project Management experience The Job Description and duties included within ...

will oversee a dedicated Service Desk Manager and a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned processes that enhance consistency, efficiency, and customer satisfaction. The Service Delivery Manager will provide leadership across all service functions, ensuring that performance targets … oversight of a wider team of engineers. Owning end-to-end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved. Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement. Acting as the senior point of escalation for service-related matters and ensuring timely resolution. ...

operational processes. European Union Citizenship or Portuguese Working Visa/Portuguese Residency. Availability to go to the office, twice per week. Certifications: CCNP Enterprise ITIL Foundation or ITIL Practitioner Aruba Certified Switching Professional (ACSP) Knowledge or certification in Cloud Networking is valued. If you want to be part ...

equivalent experience in Information Technology, Computer Science, Engineering, or a related discipline. • Citrix Virtual Apps and Desktops in an enterprise environment- resilient Citrix environments. • ITIL-based service management and operational best practices. • Proven experience in a hands-on Infrastructure Engineer, EUC Engineer, or similar role supporting enterprise platforms. • Extensive experience … skills, including creation and maintenance of build standards and operational procedures. Desirable Citrix certifications: CCA-V/CCA-D CCP-V/CCP-D ITIL Foundation certification. Automation and scripting (e.g. PowerShell, Citrix APIs). Profile management and user experience optimisation technologies (e.g. FSLogix, Citrix Profile Management). Monitoring ...

consistent working practices. Person Specification Qualifications & Training Essential Educated in Computer Science, or equivalent experience in related field. Evidence of continuing professional development. Desirable ITIL Foundation Courses. Experience Essential Experience of acting as a first line of support for data, reporting, or information queries within a busy service environment. … reports using web-based reporting services e.g. Microsoft SQL Reporting Services and Microsoft Power BI. Experience of using IT based service management skills i.e. ITIL or equivalent. Experience of working in a complex and demanding environment. Skills, Knowledge & Abilities Essential Knowledge of Business Intelligence information reporting tools i.e. Microsoft Power ...

services and infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable … confident holding vendors to account, skilled at translating technical detail into business value, and motivated to drive operational excellence while developing further through ITIL learning and hands-on experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have ...

/iPaaS (eg, Salesforce/CRM,SAP, SAP CPI/Informatica); ability to read and troubleshoot interface files and APIs. Service management and governance: ITIL processes for Incident/Problem/Change, CAB readiness, release/hotfix planning, and regression testing. Stakeholder management and communication: working with Sales Operations, Finance … with reporting/analytics in SAP Commissions and downstream data warehousing. Scripting/automation for operational efficiency (eg, file checks, reconciliations, alerting). Certifications: ITIL v3/v4, PMP/Prince2, or equivalent service/project management credentials. Understanding of compliance frameworks (SOX), data privacy, and audit controls in compensation ...

health, effectiveness, and maturity of the SIAM capability. Ensure seamless integration of services across a multi-supplier environment. Lead the performance and maturity of ITIL-based service management practices. Support Practice Leads and SMEs while defining a clear maturity roadmap. Manage, govern and challenge Tier 1 strategic service providers. Drive … environments - this will incorporate ITSM and Service Operations expertise. Large Service Integration environments, Managed Service or outsource provider background. Strong practical knowledge of ITIL-based service management Experience managing strategic service providers and internal teams in large highly regulated enterprise environments. Familiarity with enterprise service management platforms and tooling (ServiceNow ...

ensuring our IT estate is well-governed, accurate and fit for the future. You'll take ownership of IT Asset Management (ITAM) and ITIL Configuration Management, helping to shape and mature our hardware, software and configuration processes. Working closely with IT, Finance, Procurement and suppliers, you'll ensure assets … continual improvement across ITAM and configuration processes Supporting secure asset disposal, end-of-life and end-of-support activities What we need from you ITIL Foundation (v3 or v4) A proactive, organised and detail-focused approach Strong written and verbal communication skills Ability to manage multiple priorities and remain calm ...

ability to produce reports and improvement plans based upon available information Previous experience within a project management setting beneficial Experience within an ITIL environment or exposure to ITIL service management practices beneficial A willingness to travel to different Davies UK sites or client sites as required. ...

this role, you should have: Proven experience working as an IT Service Manager or in a similar IT service delivery role Understanding of ITIL principles and best practices ITIL certification (desirable) Experience managing service transition activities Familiarity with incident management processes and tools Understanding of project management methodologies (desirable ...

this role, you should have: Proven experience working as an IT Service Manager or in a similar IT service delivery role Understanding of ITIL principles and best practices ITIL certification (desirable) Experience managing service transition activities Familiarity with incident management processes and tools Understanding of project management methodologies (desirable ...

ServiceNow support, maintenance, migrations, upgrades, integrations and implementations. Ability to design technical solutions from customer requirements and translate into functional specifications. Strong understanding of ITIL processes with ability to map requirements to ITIL and industry standards. Experience reviewing ServiceNow license data and monitoring compliance. Mandatory certifications: ServiceNow System Administrator, ServiceNow … HRSD Implementation Specialist, ITIL v3 Foundation. ...

experience of working in a global law firm Experience in an international environment, working with globally dispersed teams Excellent partner/lawyer engagement experience ITIL certification and good knowledge of ITIL processes Forward-thinking in regard to new technologies Possess exceptional communication skills Similar job titles could include IT Service ...

with a focus on delivering exceptional service. Desirable Skills & Experience Experience working in a manufacturing environment or hybrid project/BAU settings. Knowledge of ITIL principles or relevant certifications (eg, ITIL, PMI, Prince2). Prior experience shaping or improving a service desk function. Robert Walters Operations Limited is an employment ...

components as per the design Your Profile Essential Skills/Knowledge/Experience Experience as a Technical Architect in ServiceNow Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture Solutions Understanding customer business requirements and converting them to functional requirements Responsible for reviewing requirements for accurate estimation Experienced in leading … Management expertise Review, and do proactive analysis and resolve application issues as needed Mentor and share technical knowledge/guidance to team Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards Must ...

developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Proficient in financial management with practical experience of budget management. Where you’ll work: Right ...

Adoption Network, IT Support/L2/L3 community animation). Working knowledge of change management best practices (Prosci/ADKAR and/or ITIL Change). Solid understanding of IT support processes (ITIL, service desk, escalation workflows). English: mandatory (B2 minimum). If you're interested, apply directly ...

/BI, and transformation programmes Experience managing budgets, suppliers, and large teams Solid understanding of IT governance, cyber security, and service management frameworks (e.g. ITIL) Experience delivering technology strategy and organisational change Strong stakeholder management and ability to communicate complex technical concepts clearly Experience operating in complex, multi-stakeholder environments … Relevant certifications (e.g. ITIL, PRINCE2, MSP) advantageous This is a high-impact leadership role suited to someone who can combine strategic vision with operational delivery, playing a key role in shaping and evolving the organisation's technology landscape. ...

secure and well-governed solutions. Non-Negotiables: Technical solution design ( HLD/LLD ) Microsoft 365 ( Power Platform/Power Automate ) Enterprise infrastructure & systems knowledge ITIL (change, incident, problem) Solution design across functional & non-functional requirements Stakeholder management (technical + non-technical) Strong documentation skills Security, governance, regulated environments What … Power Automate Power Platform RPA/automation workflows Hybrid environments On-prem and cloud-connected systems High-level design documentation Low-level design documentation ITIL frameworks Infrastructure, application and integration design Core Responsibilities: Design end-to-end solutions across automation, AI and infrastructure Produce HLD/LLD documentation for delivery ...

extensive Linux admin across Debian/CentOS/RHEL flavours). Agile/DevOps experience; tools like Ansible, Puppet, Zabbix (FAI/Slurm ideal); ITIL Foundation. Strong stakeholder communication, problem-solving, and a broader data centre vision to lead effectively. Desirable: OpenStack, Kubernetes, CI/CD, Docker, scripting, cloud/… great fit: Services Team Leader, Infrastructure Lead, DevOps Manager, Linux Ops Lead, Data Centre Supervisor; Linux (Debian/RHEL), Ansible, Puppet, Zabbix, Slurm, Agile, ITIL, DevOps tools. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate ...

London based global law firm on a permanent basis. Key Responsibilities Define and manage knowledge management strategy, governance, taxonomy, and lifecycle aligned to ITIL Own and optimise the ServiceNow Knowledge Base, ensuring accurate and accessible content Drive knowledge adoption through stakeholder engagement, training, and continuous improvement Use analytics, feedback … teams Ensure smooth transition to production with minimal disruption and conduct post-transition reviews Key Experience Experience in knowledge management and service transition within ITIL environments Proven track record delivering complex service transitions in global settings Strong knowledge of taxonomy, metadata, and content lifecycle management Experience with ServiceNow and knowledge ...

monitor, and report on critical metrics including First Contact Resolution (FCR) , Mean Time to Resolve (MTTR) , and CSAT . Process Governance: Implement and refine ITIL-based processes for Incident, Request, and Problem Management. Knowledge Strategy: Oversee the creation and maintenance of a comprehensive Knowledge Base to drive user self-service … business. Who You Are The Coach: You have 3+ years of experience leading IT support teams and a passion for helping people grow. The ITIL Expert: You live and breathe service frameworks (ITIL v4 certification is highly preferred). The Communicator: You can translate 'server-speak' into plain English ...

IT Senior Network Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. ...