401 to 425 of 593 Permanent ITIL Jobs

tasks that may contribute to a better service to the client or improvement to the KPI Skills/qualifications required: Certifications (Optional) ITIL, Microsoft Certified: Modern Desktop Administrator Associate, MCSE, Software Development/Application support Level of expertise L1 - L2 On-site or Remote Support Excellent communication skills and telephone … Directory, and common enterprise applications Tools: Familiarity with ticket systems such as ServiceNow, Jira, HPSM, BMC Remedy, Monitoring Tools, CA Service Desk or similar ITIL: Knowledge of ITIL processes and procedures would be an added advantage Basic understanding of IT security best practices C1/C2 level Dutch language skills ...

team members. Full UK driving licence and ability to travel occasionally between Bidwells offices. Desirable Experience within a professional services or multi-site organisation. ITIL Foundation qualification or good knowledge of ITIL principles. Microsoft, CompTIA or other relevant technical certifications. Experience supporting Microsoft cloud technologies including Teams, SharePoint and Power ...

recovery solutions and strategies. Basic knowledge of database management systems (SQL, MySQL). Strong experience with cloud services, including cloud migration projects. Knowledge of ITIL best practices and experience in an ITIL-based environment. About AJ Bell At AJ Bell, we believe investing should feel good. Whether you're looking ...

Professionals teams to proactively seek improvements which can be communicated, and demonstrated, to the business. Ensure that all work is supportive of the (primarily ITIL based) Service Management processes across the organisation. Provide support and assistance to all parts of the Service Management team, as and when the need arises. … elements of IT support. Take responsibility for protecting and growing the reputation of the IT Department. Qualifications The post-holder must be qualified to ITIL Foundation, Prince2/MSP Practitioner, and ideally, Management of Risk Practitioner. Skills & experience Strong project management skills, with a proven track record of delivery ...

problem management activities. Excellent understanding of: Incident Management Service Request Fulfilment Problem Management Change Enablement Service Level Management Service Design & Transition Continual Service Improvement ITIL Certification is essential. Strong understanding of service resilience, operational controls, cyber security, data protection, business continuity, backup and recovery. Personal Attributes We are looking … objectives with operational priorities. Adaptable, proactive, and committed to building a mature service management culture. Compliance & Standards You will support and promote adherence to: ITIL Framework ISO 9001 Quality Management ISO 27001 Information Security Cyber Essentials & Cyber Essentials Plus ISO 14001 Environmental Management and ESG Principles Benefits We offer ...

Drive continual service improvement initiatives, identifying trends, addressing recurring issues and improving service quality. Oversee incident, problem and change management processes in line with ITIL principles and established service management practices. Produce and present accurate service performance reports, operational insights and management information. Work collaboratively with technical teams, geographically dispersed … Service Provider (MSP) environment. Experience owning and managing enterprise customer relationships. A strong background in IT Service Management, with a good working knowledge of ITIL principles and processes. Experience leading customer service reviews, QBRs and senior stakeholder meetings. Demonstrable experience managing major incidents, customer escalations and service performance issues. Experience ...

working with stakeholders at all levels to deliver an effective and reliable service. You will also have: A degree or equivalent experience. An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience. Experience managing budgets of £1 million or more. Experience developing and presenting service improvement plans … Tuesday 10 November 2026 Interview dates: Thursday 19 and Friday 20 November 2026 Other suitable Skills & experience include:- Experience managing £1m+ budgets, leading teams, ITIL service management, stakeholder and supplier management, service improvement planning, SLA and KPI monitoring, risk management, major incident management, service continuity, operational reporting, UK GDPR ...

working with stakeholders at all levels to deliver an effective and reliable service. You will also have: A degree or equivalent experience. An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience. Experience managing budgets of £1 million or more. Experience developing and presenting service improvement plans … Tuesday 10 November 2026 Interview dates: Thursday 19 and Friday 20 November 2026 Other suitable Skills & experience include:- Experience managing £1m+ budgets, leading teams, ITIL service management, stakeholder and supplier management, service improvement planning, SLA and KPI monitoring, risk management, major incident management, service continuity, operational reporting, UK GDPR ...

other asset-intensive environments. Excellent stakeholder management and leadership skills. Desirable Skills & CertificationsServiceNow, ManageEngine or similar ITSM platforms. Microsoft Intune and endpoint management technologies. ITIL, IAITAM, Microsoft or Agile certifications. Exposure to Operational Technology (OT) environments. Experience within engineering, maritime, defence or energy sectors. Eligibility for UK Security Clearance ...

teams, commercial functions and third-party suppliers, the role drives accountability, addresses service performance issues and embeds a culture of continual improvement aligned with ITIL 4 principles. Key Responsibilities Define, negotiate and maintain SLAs, OLAs and supplier underpinning agreements, ensuring commitments are measurable, achievable and aligned with business needs … tools. Validate benefits and ensure improvements deliver sustainable gains in service quality, customer experience, operational efficiency and cost. Promote structured improvement methods aligned with ITIL 4, including root cause analysis, Plan-Do-Check-Act (PDCA) and Lean. Stakeholder Management, Risk & Compliance Build effective relationships with customers, business stakeholders, service owners ...

teams, commercial functions and third-party suppliers, the role drives accountability, addresses service performance issues and embeds a culture of continual improvement aligned with ITIL 4 principles. Key Responsibilities Define, negotiate and maintain SLAs, OLAs and supplier underpinning agreements, ensuring commitments are measurable, achievable and aligned with business needs … tools. Validate benefits and ensure improvements deliver sustainable gains in service quality, customer experience, operational efficiency and cost. Promote structured improvement methods aligned with ITIL 4, including root cause analysis, Plan-Do-Check-Act (PDCA) and Lean. Stakeholder Management, Risk & Compliance Build effective relationships with customers, business stakeholders, service owners ...

Asset Manager - ITAM physical IT assets ITIL Foundation, CHAMP CITAM Banking This is a new and exclusive opportunity for a IT Asset Manager to take ownership of the lifecycle process for physical IT assets within this banking business Role details Title : IT Asset Manager ITAM Focus: ownership of the lifecycle ...

identify improvement opportunities and drive service enhancements. About You Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

identify improvement opportunities and drive service enhancements. About You Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

identify improvement opportunities and drive service enhancements. About You Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

identify improvement opportunities and drive service enhancements. About You Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

identify improvement opportunities and drive service enhancements. About You Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

identify improvement opportunities and drive service enhancements. About You Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

identify improvement opportunities and drive service enhancements. About You Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

customer in an exciting and critical LAN/WAN environment. A key requirement of this role is to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. Your Role and Responsibilities;Demonstrable experience of Windows Server based infrastructure at an enterprise levelDemonstrable experience … management including analysis and deploymentExcellent communications and organisational skills as well as the ability to work independently as well as in a teamExperience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructureExperience of working under pressure to meet deadlines while handling multiple prioritiesUnderstanding of the importance ...

Job DescriptionLead and evolve our global AWS infrastructureWe're looking for an experienced Cloud & Infrastructure Operations Manager to take ownership of our global cloud platforms, with a particular focus on our AWS environment.Reporting directly to ...

budgeting input, invoicing support, and supplier relationship management. Applicants with a blend of the following experience will be highly regarded: Experienced Service Management professional ITIL V3 Foundation/Intermediate qualified Expert knowledge of, and extensive experience of working within, an ITIL best practice aligned framework/environment Experience of leading ...

using Halo ITSM and other service management tools. Monitoring change outcomes, producing reports and identifying opportunities to improve processes. Helping ensure technology changes follow ITIL best practices and appropriate security controls. What are we looking for? Experience in IT Support, IT Service Delivery, IT Operations, Change Management or Project Coordination. … understanding of ITIL processes, particularly Change, Incident and Problem Management. Experience using IT service management tools, ideally Halo or a similar platform. A general understanding of enterprise technologies such as Microsoft 365, Azure, cloud services and IT infrastructure. Strong organisational skills with excellent attention to detail. Confident communication skills ...

Transition processes What you’ll bring At least 3 years in an application support, service transition or systems analyst role Experience working in an ITIL or IT service management environment SQL scripting and SSMS, and experience building reports in SQL Server and SSRS Experience maintaining test environments, plus a good … Working knowledge of Office 365 and cloud services Strong analytical skills, and the ability to turn business needs into technical requirements Nice to have ITIL Foundation certificate System administration experience on housing management systems such as NEC/Northgate, MRI, Civica CX, Open Housing or Aareon QL Experience leading system ...

readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals … with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce ...