476 to 500 of 1,381 Permanent ITIL Jobs

with minimal supervision Desirable Previous experience of working in an IT service environment Previous experience working with Microsoft Dynamics Experience of working with SLAs and KPIs Understanding of the ITIL framework Experience of working in a multi-site/retail environment What we'll do for you In a culture where hard work is recognised and great results are rewarded More ❯

with Infrastructure Teams to diagnose and resolve hardware, software and network issues. Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira. Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues. Documentation & Reporting - The ability to document fixes, procedures and contribute to knowledge bases. Problem solving Abilities - Quickly identifying and implementing effective solutions, often More ❯

prioritise effectively in a fast-paced environment Proficiency in using helpdesk ticketing systems (Fresh Service) Desirable Formal qualifications/training in management, leadership, coaching, mentoring Service Desk Institute or ITIL knowledge/certificate BENEFITS A role with influence in a growing part of the business Supportive team environment with space to grow Regular career progression 21 days (increasing after More ❯

history (2 years in a similar or related roles)GCSE or equivalent in English and Maths (Higher than C or Grade 4)Evidence of own continuing professional development Desirable ITIL Foundation Experience Essential Working in a customer service environmentUsing Teams or similar for meetings/collaboration Desirable Working in a customer facing IT support roleExperience in testing softwareWorking in the More ❯

Hands on experience leading large-scale cloud based IT transformation projects - Excellent communication and stakeholder engagement skills PREFERRED QUALIFICATIONS - AWS Certifications - Masters/MBA degree - Experience and Certification in ITIL and/or Dev Ops Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. More ❯

a legal firm is essentialStrong in Microsoft 365, Azure, APIs, SQL, and Power AppsExperience with legal systems: iManage, Intapp, 3E, Mimecast, LiteraGood grasp of hybrid/cloud environments and ITIL practicesExcellent communicator with strong problem-solving skills? Salary: Up to £100,000? Location: City of London (hybrid working, with on-call flexibility More ❯

and Experience: 10+ years of experience with SharePoint, including SharePoint Server versions and SharePoint Online 5+ years of experience with Microsoft Power Platform 2+ years of experience with ActiveDocs ITIL v4 Foundation certification Microsoft Certification in Power Platform At least one cloud fundamentals certification Microsoft Certified: Azure AI Fundamentals Microsoft Certified: Azure Data Fundamentals More ❯

Desirable - or willing to learn - Microsoft Server 2003 Desirable - or willing to learn - Active Directory Desirable - or willing to learn - VMWare V5/V5.5 Desirable - or willing to learn - ITIL More ❯

throughout the project lifecycle About you: Experience in change management within software delivery or IT environments Strong organisational, communication, and reporting skills Familiarity with Microsoft DevOps and/or ITIL/Agile methodologies is a plus Ability to manage multiple priorities and work collaboratively with cross-functional teams CBSbutler is operating and advertising as an Employment Agency for permanent positions More ❯

desktop tools and ITSM tools would also be fantastic. If you have an IT related degree then great BUT this NOT essential. Finally, you will be working in an ITIL environment , therefore if you have done so before then great, but again not a necessity. If you like what you see and are keen to apply, please CLICK APPLY and More ❯

desktop tools and ITSM tools would also be fantastic. If you have an IT related degree then great…BUT this NOT essential. Finally, you will be working in an ITIL environment , therefore if you have done so before then great, but again not a necessity. If you like what you see and are keen to apply, please CLICK APPLY and More ❯

About you: You will have experience in change management within a software delivery or IT environment Strong coordination, communication, and reporting skills Familiarity with Microsoft DevOps and/or ITIL/Agile is a plus Ability to manage multiple priorities and support cross-functional teams If you're proactive, detail-driven, and thrive in a structured change environment, we’d More ❯

Continuous Improvement: Monitor and evaluate system performance and user feedback, identifying areas for improvement. Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes. Skills/Experience Proven industry experience working as an IT Business Analyst Experience of utilising business analysis methodologies, tools, and techniques. Knowledge of the software development lifecycle (SDLC) and More ❯

About you: You will have experience in change management within a software delivery or IT environment Strong coordination, communication, and reporting skills Familiarity with Microsoft DevOps and/or ITIL/Agile is a plus Ability to manage multiple priorities and support cross-functional teams If you're proactive, detail-driven, and thrive in a structured change environment, we'd More ❯

hot desking/meeting room systems (e.g., Condeco). Basic networking knowledge (Wi-Fi, TCP/IP, routing) and security principles (e.g., Firewalls, XDR/EDR). Awareness of ITIL principles; exposure to ManageEngine Service Desk Plus is beneficial. Strong organisational, communication, and project management skills. A proactive team player with integrity and a professional approach. Location: This is a More ❯

years+ experience of working with industry standard test management software like Microsoft TFS and Jira ISTQB Foundation Level Certified. ISTQB Advanced would be advantageous Experience of working in a ITIL-based support environment Analytical mind-set with ability to troubleshoot and converse with Technical Analysts Ability to work in both Waterfall and Agile QA frameworks Excellent understanding of testing techniques More ❯

Planning) systems Strong working knowledge of Microsoft operating systems Proficient in SQL and Oracle database environments Experience with cloud platforms such as Office 365, Azure, or AWS Familiarity with ITIL service management practices Ability to clearly communicate technical concepts to non-technical stakeholders Skilled in reporting tools such as Crystal Reports, Power BI, and Excel is a bonus not essential More ❯

telecommunication (TCP/IP, OIS/CMIP/X25), operating systems (windows, UNIX, and linux), database/DBMS (oracle, MS access, sybase) and applications (tivoli, peopleSoft) Applies principles of ITIL, SEI/CMM to engineering work Provides oversight/management of systems engineering teams Requirements Bachelor's degree with at least 8 years of relevant experience may substitute associate's More ❯

regulated environments (financial services, energy, etc.) is a big plus Prince 2 Practitioner or APM PPQ/PMI or PMP Agile Certification such as CSM or AgilePM Awareness of ITIL would be highly advantageous Proven experience with Azure DevOps Based within commuting distance of Gateshead - we offer hybrid working, but expect our teams working together in the office 2 days More ❯

Nice to have skills: - DoD IT Helpdesk experience - VIP support experience - Cisco Video Teleconference (VTC) experience - Microsoft Office 365 apps experience - ServiceNow ticketing experience - Practical knowledge of Agile and ITIL frameworks Technical Environment: Working with End- Users, (1500+) working with printers, printer support, fixing operating systems, general file issues and equipment issues. All qualified applicants will receive consideration for employment More ❯

Team satisfaction and feedback scores YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of helpdesk tools (e.g., Jira) and ITIL practices A passion for customer service and improving user experience Experience with Microsoft technologies, including: Office 365, Dynamics CRM, Business Central Intune, Copilot, and AI tools for troubleshooting Full driving More ❯

Team satisfaction and feedback scores YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of helpdesk tools (e.g., Jira) and ITIL practices A passion for customer service and improving user experience Experience with Microsoft technologies, including: Office 365, Dynamics CRM, Business Central Intune, Copilot, and AI tools for troubleshooting Full driving More ❯

Team satisfaction and feedback scores YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of helpdesk tools (e.g., Jira) and ITIL practices A passion for customer service and improving user experience Experience with Microsoft technologies, including: Office 365, Dynamics CRM, Business Central Intune, Copilot, and AI tools for troubleshooting Full driving More ❯

Router/IPT and firewall products. As IT Engineer you will: Have previous experience working for a global company Hold or be studying towards MCP Windows 10, CompTIA A+, ITIL Foundation v3 The ability to speak Japanese is desirable but not essential A great opportunity for an experienced Helpdesk Engineer to join a growing and highly successful telecoms business. Send More ❯

other three processes and provides reliable data so those processes work in an effective and trustworthy manner. Technical: Experience in Change Enablement is essential Experience of working in an ITIL environment Intermediate technical knowledge of data networks, laptops/desktops (hardware and OS), servers (hardware and OS), VMs, storage devices, Oracle SQL servers and databases, Active Directory/Entra ID More ❯