476 to 500 of 587 Permanent ITIL Jobs

issues related to Windows OS, MS Office, email, printers, and VPN Escalate complex issues to L2/L3 support teams as per process Follow ITIL processes and ensure SLA compliance Maintain proper documentation and update ticket status regularly Deliver excellent customer service and ensure user satisfaction Required Skills: Basic knowledge … work in shifts (if required) Customer-oriented attitude Educational Qualifications: Bachelor’s degree in Computer Science, IT, or related discipline Relevant IT certifications (ITIL Foundation, CompTIA A+) will be an added advantage Preferred Skills (Good to Have): Awareness of ITIL concepts Basic knowledge of Active Directory and password resets Exposure ...

colleagues excel Own the hands-on technical management of back office corporate IT infrastructure Manage third parties to ensure services delivered is to ITIL standards and compliant to contracts including attending service reviews and monitoring KPIs Ensure compliance with IT security policy standards, including encryption, secure disposal, build hardening, monitoring … Infrastructure-as-Code (IaC) utilising technologies such as Terraform and Ansible. Mobile Device Management with ManageEngine and Microsoft Intune System and solution monitoring technologies ITIL v3/v4 practitioner Microsoft Teams and 8x8 configuration and infrastructure Knowledge and experience using of common security frameworks such as ISO27001, Cyber Essentials ...

directly impacting patient care and clinician experience. Key Responsibilities Release Governance and Process Improvement Design and implement a standardized release management framework aligned with ITIL and DevOps best practices Establish release calendars, deployment windows, and governance processes to minimize clinical disruption Lead release readiness reviews, go/no-go decisions … platforms Strong understanding of CI/CD pipelines, environment promotion, and configuration management Experience working in HIPAA-compliant environments and handling PHI Familiarity with ITIL-based change and release management processes Preferred Qualifications Experience with telehealth or digital health platforms Knowledge of EHR integrations such as HL7 and FHIR APIs ...

experienced IT Service Manager for our Service Management and Delivery capability. The successful candidate will bring together their full understanding and experience of the ITIL (version 4 or version 3) framework to align service delivery with customer goals, improving efficiency and customer value and delivering to contractual requirements. … procedure documentation, ensuring currency at all times Manage stakeholder communication and engagement, including with key customer suppliers Hands-on management of all core ITIL disciplines in scope of the programme Ensure effective flow of information between adjacent processes e.g. Changes to Incidents to Problems, where required Manage all key KPIs ...

record (EPR) or clinical systems is advantageous but not essential. Relevant technical certifications OR evidence of working toward them (e.g., Microsoft, networking, cybersecurity). ITIL Foundation, Microsoft 365, Azure, Fortinet, or equivalent vendor certification are also desirable. Person Specification Experience Essential Experience in IT support, systems administration, or infrastructure operations. … managing third party suppliers to deliver services. Qualifications Essential Relevant technical certifications OR evidence of working toward them (e.g., Microsoft, networking, cybersecurity). Desirable ITIL Foundation Microsoft 365, Azure, Fortinet, or equivalent vendor certifications. Additional Criteria Essential Windows Server, Active Directory, networking Network infrastructure (LAN/WAN, Wi-Fi, firewalls ...

JOB: Senior IT Technician LOCATION: Harrogate, North Yorkshire HG1 STATUS: Permanent HOURS: Monday to Friday, 8.45am until 5.15pm SALARY: up to £35k plus many benefits (see below) My client is seeking to employ a full ...

support environment. Technical Knowledge: Proficient in supporting Windows/macOS environments, Microsoft 365, Active Directory, and basic networking (TCP/IP, VPNs). ITIL Framework: A solid understanding of ITIL foundation principles (Incident, Request, and Problem Management). Communication: Exceptional verbal and written communication skills, with the ability to explain ...

technical qualifications OR evidence of working toward them (e.g., Degree in IT, Level 3/4 apprenticeship, BTEC) Microsoft, networking, cybersecurity). Knowledge of ITIL processes, ideally ITIL Foundation Microsoft 365, Azure, Fortinet, or equivalent vendor certification are also desirable. Strong understanding of Windows OS, Microsoft 365, Microsoft Endpoint … Relevant technical qualifications OR evidence of working toward them (e.g., Degree in IT, Level 3/4 apprenticeship, BTEC) Microsoft, networking, cybersecurity). Desirable ITIL Foundation Microsoft 365, Azure, Fortinet, or equivalent vendor certifications. Additional Criteria Essential Excellent communication and customer service skills, with the ability to communicate technical issues ...

with technical and non-technical users. Experience managing teams, suppliers, and third-party support partners. Knowledge of data protection, cyber security best practice, and ITIL principles. Experience in an education environment is an advantage but is not essential. Excellent communication, leadership, and interpersonal skills. The role comes with an excellent … area. KEYWORDS IT Infrastructure Manager, Data Protection, Cyber Security, Microsoft 365, Azure, Windows Server, Networking, MS Identity Technologies, Microsoft Endpoint Deployment Management, Security, ITIL, Infrastructure Architecture. Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this ...

delivery of reliable, secure, and consistent IT operations Ensure service uptime, availability, and performance across the estate Define, implement, and enforce ITIL-aligned operational processes Own incident, change, problem, and service transition processes Chair or provide operational sign-off within Change Advisory Board activities Own operational acceptance of new services … Proven track record managing technical teams and building operational capability Solid understanding of networking, firewalls, virtualisation, Linux, Windows, MDM, and cloud services Experience implementing ITIL-aligned operational processes Strong background in service transition, operational readiness, and continual improvement Proven people leadership with the ability to build high-performing teams Strong ...

transformation from bid through delivery and BAU handover Own the transformation strategy, roadmap, governance and commercial shaping Deliver a consolidated SIAM‐based operating model (ITIL v4) Lead technology rationalisation across: Windows 11 estates, endpoint & image strategy Intune/Configuration Manager Identity & access (AD/Entra ID, PAM, MFA) Secure collaboration … environments (government, defence or intelligence preferred) Strong executive stakeholder management across multiple organisations Endpoint, identity and service management expertise (Windows, Intune, AD/Entra, ITIL/SIAM) Technical Background End‐user compute and endpoint management (Windows, Intune, ConfigMgr) Identity & security (Zero Trust, EDR/XDR, DLP, privileged access) ITIL ...

suppliers, contracts or service delivery within a large/complex organisation Strong understanding of supplier governance, service reviews and performance management Knowledge of ITIL-aligned service management practices Strong stakeholder management, communication and relationship-building skills Experience working across multiple suppliers and technology services Strong Influencer Desirable ITIL certifications Knowledge ...

Role: Deskside Support Engineer Job Type: Full Time Job location: Manchester, UK (5 days from office) Mandatory skills: Windows 11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair Position Overview: We are seeking a highly skilled and detail-oriented end user computing Engineer to join … strong knowledge in Windows operating systems, Mac OS, system configuration, and troubleshooting will all play a critical role. Skills Windows 11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair Key Responsibilities: 1. Reimaging Machines: Own the reimage laptops/desktops via SCCM using PXE. Maintain spare ...

required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join … once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You’ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. ...

large, cross-functional programme covering workplace technology, service operations, cyber assurance, identity, and change. Deliver a consolidated SIAM-based operating model aligned to ITIL v4, integrating multiple suppliers and service towers. Drive technology rationalisation, including: Windows 11 endpoint and image strategy Intune/Configuration Manager Identity and access (AD/… Endpoint management: Intune, Configuration Manager, MDM/MAM. Identity & security: AD/Entra ID, Zero Trust, MFA, PAM, EDR/XDR, DLP. Service management: ITIL v4, SIAM, ITSM platforms (e.g. ServiceNow). Secure cloud, collaboration, and restricted-environment solutions. ...

commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. DUTIES & RESPONSIBILITIES: Oversee service operations, incidents, and ITIL processes to ensure SLA compliance. Improve service delivery through trend analysis and process improvements. Manage customer service reviews, reporting, and stakeholder relationships. Drive continuous improvement … highly desirable Experience in Service Delivery or IT Service Management Solid technical understanding of IT support environments Experience and knowledge of using ITIL v3/v4 best practice Excellent communication and stakeholder-management skills Strong analytical and reporting ability SALARY & BENEFITS: Basic salary up to £40,000 Company profit share ...

Responsibilities Lead, manage and develop a team of technical specialists Oversee delivery and support of D365 and Power Apps services Ensure services meet ITIL best practices and agreed service levels Manage workloads, priorities, and cross-team dependencies Maintain compliance with architectural and security standards Build strong relationships with stakeholders, suppliers … wider Microsoft 365 ecosystem (e.g. Marketing tools) Understanding of CRM security models and governance Experience in IT service delivery and service management (ITIL Foundation or equivalent) Proven ability to lead and develop high-performing teams Experience managing suppliers and IT contracts Strong stakeholder management and communication skills Familiarity with Agile ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment. Are you ready for your next career challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated … build with a number of bespoke/legacy applications Packaging of applications Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis ...

customer outcomes, cost, and risk Excellent stakeholder management and executive communication skills Highly data-driven, translating insight into action Experience with ServiceNow, Lean, and ITIL frameworks IT service desk leadership experience with broad technical understanding (ITSM, OS, networking) Strong knowledge of ITIL processes (incident, request, change) Demonstrated delivery of measurable ...

Windows and Microsoft 365 Exposure to Active Directory (password resets, account management) Awareness of service desk platforms such as ServiceNow or HaloPSA Understanding of ITIL principles Skills Strong troubleshooting and problem-solving ability Clear communication with both technical and non-technical users Ability to prioritise tasks in a fast-paced … environment Comfortable using remote support tools Qualifications (desirable) GCSE Maths and English (Grade C or above) CompTIA A+ Microsoft Technology Associate ITIL v4 Foundation What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum ...

team members Monitor team performance Collaborate with stakeholders Identify future skills requirements Essential Skills & Experience Experience managing major incidents in complex IT environments Strong ITIL Incident Management knowledge Public and private sector experience Familiarity with ITSM tools Microsoft 365 knowledge (Teams, SharePoint) Strong communication skills Documentation and reporting capability Understanding … Incident and Problem Management ITIL awareness or certification Key Competencies Calm decision-making under pressure Leadership and people management Stakeholder engagement Analytical thinking Continuous improvement mindset Collaborative approach Why Apply? Opportunity to lead critical incident management in a high-impact environment and contribute to process improvements while developing professionally within ...

team members Monitor team performance Collaborate with stakeholders Identify future skills requirements Essential Skills & Experience Experience managing major incidents in complex IT environments Strong ITIL Incident Management knowledge Public and private sector experience Familiarity with ITSM tools Microsoft 365 knowledge (Teams, SharePoint) Strong communication skills Documentation and reporting capability Understanding … Incident and Problem Management ITIL awareness or certification Key Competencies Calm decision-making under pressure Leadership and people management Stakeholder engagement Analytical thinking Continuous improvement mindset Collaborative approach Why Apply? Opportunity to lead critical incident management in a high-impact environment and contribute to process improvements while developing professionally within ...

such as Asp.Net, Python, PHP, Apache. Experience managing SQL databases (Azure DB, Managed SQL, MS SQL & MySQL). Strong troubleshooting skills and familiarity with ITIL-based service processes. Excellent written and oral communication skills, with the ability to manage small projects and prioritize effectively. Desirable: AZ 104, AZ 204/… certifications, ITIL v3/4 qualification, experience in an Agile environment. If you are interested in this opportunity please apply online or for more information, please contact ...