51 to 75 of 593 Permanent ITIL Jobs

troubleshooting; disciplined ITSM practice and clear documentation A continuous improvement mindset fixes the cause, not just the ticket and sound judgement using AI tools ITIL 4 Foundation (or later), or achieved within six months Hybrid working at Andover, with occasional travel to UK sites and EMEA offices. Occasional ...

desirable. Current SC clearance is a significant advantage, although candidates who are eligible to undergo clearance will also be considered. Relevant qualifications may include ITIL, ISO 20000, ISO 27001, AWS, Azure, ServiceNow, TOGAF or Agile. Hybrid working is expected, with regular team days primarily in London or Manchester. 100% remote ...

keen to explore automation and AI to streamline repetitive tasks, improve service quality and create more time for higher-value technical work. Desirable ITIL v4 certification CompTIA qualifications Microsoft certifications such as AZ-104, MCSE or MCSA Experience with Jira, Confluence or similar collaboration platforms What's On Offer This ...

prioritise workload and work independently Full UK driving licence and access to a vehicle for business use GCSE Maths and English (or equivalent) Desirable ITIL v3 or v4 Certification Microsoft Certified Professional (MCP) or equivalent What You'll Bring We're looking for someone who is: Customer-focused and approachable ...

devices and meeting room technology. Desirable Skills: Experience with iManage or a similar document management system. Knowledge of Mimecast, Microsoft Configuration Manager and Nexthink. ITIL Foundation or relevant Microsoft certifications. Experience supporting a large user base across multiple offices. If you're interested in this role, click 'apply ...

service operation. What we're looking for Proven experience managing Service Operations within a large-scale, complex or multi-supplier environment. Strong understanding of ITIL 4 and IT service management best practice. Experience managing or overseeing Service Desk and End User Compute services. Strong ServiceNow governance, product ownership or managed ...

practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience beneficial. How you'll work Technical expertise is important ...

analysis. Deliver infrastructure improvements, Azure workload migration, optimisation and automation. Execute disaster recovery and failover testing, review technical changes and conduct smoke testing. Support ITIL processes, change scheduling and CAB, maintain documentation, and track licensing and certificate renewals. Mentor junior colleagues, collaborate with technical partners and improve infrastructure and data ...

architecture o Reporting and analytics platforms · Preferred certifications o ServiceNow CSA o ServiceNow CIS-CMDB o ServiceNow CIS-Discovery o TBM Executive Foundation o ITIL o TOGAF PERSONAL REQUIREMENTS · Exceptional communication and stakeholder management skills. · Strong leadership presence with the ability to influence senior executives. · Strategic thinker capable of translating ...

core infrastructure technologies, including SCCM, certificates, file shares and email systems Experience investigating and resolving complex technical incidents and infrastructure problems Good understanding of ITIL principles and service management processes Experience working within a complex, multi-user and multi-service environment Strong understanding of infrastructure security, availability, monitoring and performance ...

Experience supporting a Training and/or R&D environment preferred. Experience with project management approaches, procedures, and tools is a plus. Comprehension of ITIL methodology. Must be customer-focused and have outstanding verbal communication skills. Must have the ability to read, write, speak, and understand English. Must demonstrate good ...

issues and recommend appropriate actions.Ability to produce clear technical documentation, reports and security recommendations.Ability to communicate effectively with technical and non-technical stakeholders.Understanding of ITIL/service management principles and the ability to manage and prioritise multiple activities.Commitment to keeping up to date with emerging technologies, threats and cyber security ...

ability to work collaboratively across technical and non-technical teams • A good understanding of service management frameworks, principles and best practice (such as ITIL, ITIL 4 or equivalent)• A good understanding of Service Management toolsets such as Jira, Confluence or ISMWe know some people may hesitate to apply if they ...

different layers of the technology stack. Experience diagnosing incidents and resolving issues that affect service availability. An understanding of IT service management principles and ITIL terminology. Familiarity with containers and microservices architectures, including Docker. Experience extending, improving, or contributing to open-source software. Familiarity with automated testing frameworks such ...

using supporting tools such as Jira. Database technologies: Familiarity with database and data platforms such as Elasticsearch and MongoDB. Service management: An understanding of ITIL terminology and operational service management principles. Problem-solving: Strong analytical skills, with the ability to investigate root causes and implement sustainable technical improvements. Desirable Skills ...

ability to isolate local connectivity issues Experience supporting collaboration and meeting-room technologies, including Microsoft Teams and audio-visual peripherals Practical knowledge of ITIL-aligned incident, request, problem and change management processes Experience using an IT service management platform (ServiceNow preferred) and maintaining accurate ticket, asset and knowledge records Benefits ...

SharePoint Online and OneDrive administration. Azure Automation and Logic Apps. Microsoft Power Platform. Zero Trust security initiatives. Global or multi-tenant Microsoft 365 environments. ITIL service management and Agile delivery. M365 Messaging & Collaboration SME Due to the volume of applications received for positions, it will not be possible to respond ...

experience as a Service Delivery Manager within a complex organisation Strong experience managing outsourced, multi-supplier services within a SIAM model. Excellent knowledge of ITIL 4 practices, including Service Level Management, Supplier Management, Incident, Problem and Change Management. Strong understanding of modern IT environments including: Microsoft Azure and hybrid cloud ...

also play a key role in maintaining the high standards our customers expect by: Managing incidents, problems, and change activities in line with ITIL principles Producing high-quality technical documentation and knowledge assets Supporting governance, compliance, and operational best practice Sharing knowledge and mentoring colleagues across the wider Oracle team ...

500. Infrastructure as Code with Bicep or Terraform. FinOps and cloud financial management. Experience in an ITIL service management environment. ...

systems and network infrastructure. Good understanding of networking principles, security and patch management. Experience using IT ticketing systems and service management tools. Familiarity with ITIL practices would be beneficial. Knowledge of 3CX VoIP systems would be an advantage. Excellent communication, customer service and problem-solving skills. A proactive approach, with ...

manage multiple priorities in a fast-paced environment Experience working with IT service management tools such as TOPdesk or similar is advantageous Knowledge of ITIL principles or service desk best practices is desirable GCSE Maths and English (Grade C/4 or above) or equivalent qualification/experience Strong teamwork ...

Experience leading teams within a Network Operations Centre, Service Operations Centre or similar 24/7 function. Experience delivering staff training, coaching and development. ITIL Service Management certification or equivalent experience. Experience working with enterprise network monitoring and incident management platforms. Why Join? This is an opportunity to take ...

ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully ...

sessions Demonstrated experience of operationalising SaaS solutions to deliver tangible business benefits Preferred Qualifications Background in Professional Services, Solution Consulting, or Enterprise Architect roles ITIL certification (Foundation or higher) or equivalent IT governance framework knowledge Experience at a SaaS company in customer success, implementation, or post-sales engineering Experience leading ...