76 to 100 of 1,543 Permanent ITIL Jobs

leading continuous improvement initiatives.Analytical mindset with experience in data interpretation, reporting, and trend analysis.Understanding of SLA/KPI frameworks and service management principles (e.g., ITIL desirable).Key CompetenciesCalm and decisive under pressureHighly organised with strong attention to detailClear and confident communicatorProactive problem-solverStrong commercial and customer awarenessSuccess MeasuresTimely resolution ...

shift-based support environment. Exposure to monitoring tools such as LogicMonitor. Knowledge of networking technologies including LAN, WAN, VPN, and Wi-Fi. ITIL Foundation certification. Microsoft or other relevant technical certifications. You'll be a proactive, customer focused engineer with excellent problem solving skills and a passion for delivering outstanding ...

continuous years.Proven experience in IT service delivery/service management roles, with accountability for operational performance and customer outcomes. Strong working knowledge of ITIL processes (incident, problem, change, request fulfilment, knowledge, and service reporting). Experience producing and presenting service performance reporting, KPIs, and improvement roadmaps. Excellent stakeholder management ...

holder. Person Specification Qualifications Essential Educated to GCSE level or equivalent relevant experience. Desirable Higher National Certificate or Diploma in IT, or equivalent experience. ITIL Foundation Certificate. Experience Essential Recent experience in a technical support role, including installation and configuration services. Experience supporting Microsoft Office products as well ...

identity management. Understanding of Microsoft Security and Compliance tools. Experience supporting cloud-based collaboration platforms. Strong troubleshooting and stakeholder engagement skills. Experience working within ITIL-based support environments. Desirable Skills Turbo360 administration or support experience. Microsoft Copilot administration and governance. Experience with Power Platform. Experience with Azure administration. Knowledge ...

ensureISO/compliance standards. Automation Develop scripts andtools to improveefficiency and reducemanualeffort. Collaboration Partner with Developmentand IT teamsto support applicationdelivery and resolvedeployment issues. ITIL Operations Manage incidents,requests and problemresolution across theDevOps and applicationstack. Qualifications and Experience:- 3+ years' experience in a DevOpsrole, ideally withina security-focusedor highly regulatedenvironment. Strong ...

Ability to remain calm and effective during outages or high-volume periods. Desirable Experience Exposure to Active Directory or Azure AD. Basic understanding of ITIL processes. Experience with remote support tools. Awareness of cybersecurity fundamentals (MFA, phishing prevention, endpoint protection). Key Personal Attributes Proactive, curious, and eager to learn ...

incident management, problem management and change management. Service support/analyst background. Ability to document triage procedures and best practices to enhance support efficiency. ITIL V 3 or Above ...

long-term solutions.Develop and implement self-healing automation for recurring failures. Service Operations & Support (Managed Services)Provide L2/L3 support aligned with ITIL practices (incident, problem, change management).Participate in on-call rotations and handle critical incident response.Maintain detailed SOPs, runbooks, knowledge base articles, and client documentation.Required Skills ...

complex queries professionally. Understanding of compliance policies, mobile device/application management, and a commitment to secure ICT practices and Health & Safety standards. Desirable ITIL v4 Foundation or equivalent qualification. Understanding of public sector ICT support operations and service reporting. Experience engaging and managing third-party ICT service providers. Benefits ...

infrastructure, network systems, and cloud technologies. Excellent leadership, communication, and stakeholder management skills. Preferred Skills: Experience with Entrata or similar property management platforms. ITIL certification or equivalent service management credentials. Familiarity with global IT operations and cross-cultural team management. Strong analytical and problem-solving abilities ...

information technology budget It is likely that the successful candidate will hold a relevant degree and/or relevant industry qualifications such as ITIL, Microsoft certifications and a cybersecurity certification Managing multiple concurrent projects and prioritise effectively Negotiate and manage contracts with suppliers and assess and manage risks in supplier ...

primarily Azure). Experience delivering infrastructure transformation, standardisation and operational improvement initiatives. Solid understanding of hybrid cloud environments and modern infrastructure operations. Knowledge of ITIL-aligned service management, shared services, SLAs and vendor management. Strong communication, stakeholder management and people leadership skills. A pragmatic, resilient and results-driven approach ...

management. Experience developing and improving IT service processes. Excellent communication and stakeholder management skills. Highly organised, resilient and able to manage competing priorities. Desirable: ITIL Foundation or higher. Experience in a multi-site or international environment. Microsoft 365, Intune and/or Autopilot experience. Working Arrangements This is an office ...

producing and updating technical documentation to a high standard. Have excellent analysis and problem-solving skills. Possess excellent communication skills. Have ITIL3 or ITIL 4 at the Foundation level or above. KEY DUTIES System Support & Ticket resolution - Utilising technical expertise to ensure Cat A systems are kept online and running ...

other key transactional and reporting systems and data warehousing.Experience of working closely with other key functions such as Manufacturing and Supply Chain.An appreciation of ITIL Functions & Processes.Business leadership experience of teams and functions utilising complex ERP systems.Knowledge and experience of project and service delivery disciplines including business analysis and requirements ...

other key transactional and reporting systems and data warehousing.Experience of working closely with other key functions such as Manufacturing and Supply Chain.An appreciation of ITIL Functions & Processes.Business leadership experience of teams and functions utilising complex ERP systems.Knowledge and experience of project and service delivery disciplines including business analysis and requirements ...

other key transactional and reporting systems and data warehousing.Experience of working closely with other key functions such as Manufacturing and Supply Chain.An appreciation of ITIL Functions & Processes.Business leadership experience of teams and functions utilising complex ERP systems.Knowledge and experience of project and service delivery disciplines including business analysis and requirements ...

prioritise using business impact, risk and service criticality. Excellent stakeholder management and communication skills, including clear updates, executive summaries and effective escalation. Desirable ITIL v3/v4 certification or demonstrable equivalent experience. Cloud certification(s), e.g. Azure or AWS. Operational security/governance exposure, e.g. ISO27001‐aligned controls. Experience operating ...

demonstrable experience at a senior level in IT, Digital Services, or a related discipline. Evidence of continued professional development. Desirable Relevant professional certifications (e.g., ITIL, PRINCE2, Agile, ISO/IEC standards, CCIE, MCSE). Experience Essential Significant experience in senior IT leadership roles within complex organisations, preferably within ...

qualifications should include: Degree or HND in information technology, or equivalent experience Relevant technical and business qualifications (e.g. Microsoft or AWS certifications, TOGAF, ITIL) Evidence of your commitment to continuous learning. #J-18808-Ljbffr ...

e.g., Veeam) Strong understanding of infrastructure architecture, security, and performance optimization Experience managing global environments and supporting systems across multiple time zones Familiarity with ITIL processes, change/incident management, and enterprise monitoring tools MCSE or equivalent certifications are highly desirable Leadership and team development Infrastructure architecture and systems design ...

leading teams and driving operational improvements. Excellent stakeholder management and communication skills. Experience managing escalations, risks and operational incidents. Knowledge of IT Service Management (ITIL/ITSM) principles and best practices. Experience working within enterprise IT infrastructure, cloud, application support or managed service environments. Highly Desirable Experience supporting Defence, Aerospace ...

management, and Microsoft security best practices.Knowledge of VPN technologies, SSL certificates, and core networking concepts, including DNS, DHCP, and Layer 3 networking.Experience working within ITIL-based service management processes, including incident, problem, and change management.A collaborative and customer-focused team player who can communicate effectively, manage priorities, and work successfully ...

organizational skills Ability to coordinate initiatives across multiple departments and technical teams Experience supporting user acceptance testing, release coordination, and solution delivery activities ITIL certification or equivalent IT service management experience Experience with CMDB governance, Discovery, Service Mapping, or IT asset management initiatives Familiarity with enterprise workflow automation and process ...