101 to 125 of 219 Permanent ITSM Jobs

. Ability to translate business needs into technical requirements. Good to have: Knowledge of ServiceNow products. Experience in Scrum/Agile environments. Familiarity with ITSM, PaaS, and SaaS. Interested? Apply Now for this Data Governance Analyst/Engineer position today. For more information reach out to Som in Principle. Som more »

Proven experience as a ServiceNow Technical Consultant, with a strong portfolio of successful projects. Deep expertise in ServiceNow development, configuration, and integration. Familiarity with ITSM, ITOM, ITBM, and other ServiceNow applications. Exceptional problem-solving and analytical skills. Strong communication and interpersonal skills, with the ability to convey complex technical concepts more »

experience as a ServiceNow Technical Consultant, with a strong portfolio of successful projects. In-depth knowledge of ServiceNow development, configuration, and integration. Familiarity with ITSM, ITOM, ITBM, and other ServiceNow applications. Excellent problem-solving skills and the ability to work independently. Strong communication and interpersonal skills, capable of explaining technical more »

Diagnose and resolve technical issues, escalating to higher support tiers when necessary. Manage and document all service requests and incidents using IT Service Management (ITSM) tools. Ensure timely and effective communication with clients, keeping them informed of progress and any changes. Collaborate with other IT teams to identify and implement … Skills and Experience Proven experience as a Service Desk Analyst or similar role in an enterprise environment. Strong understanding of ITIL principles and IT Service Management best practices. Proficiency in using ITSM tools (e.g., ServiceNow, Jira Service Desk, BMC Remedy). Excellent troubleshooting skills and the ability to work under more »

them. You must have experience of setting up a CMDB from scratch. The Service Asset & Configuration Manager plays a pivotal role in the IT Service Management function and ensures that our organisations IT assets and their configuration are understo... more »

procedures Perform daily system monitoring Dealing with internal stakeholders to provide updates with ongoing projects and timelines Creating change request documents as per defined ITSM process in order to facilitate controlled, planned changes Please send an up-to-date copy of your CV to be considered for the IT Systems more »

and Team Management experience across different geographical locations Excellent Communication and relationship management skills Strong working knowledge of ITIL and ideally certified Experience with ITSM tools Strong knowledge of Modern Desktop, End User Computing (EUC) Endpoint Manager SCCM Benefits Pension of up to 12% 28 days holiday Life Assurance Private more »

Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard more »

diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed. Follow and promote IT Service Management processes, guiding colleagues on optimal interactions with the IT Service Desk. Collaborate with other IT Support Analysts and offer support and guidance within the more »

settings management Investigate potential and actual service problems and recommend & test proposed solutions Software version control Monitor 3rd line tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required more »

macOS and iOS devices with Jamf Experience with Google Workspace, Okta, Atlassian products, Zoom, and other cloud IT systems Proficiency in cloud-based IT service management, particularly AWS infrastructure Strong understanding of VPN, DNS, DHCP, LANs/VLANs, and firewall management (preferably Palo Alto) Skilled in IT ticketing systems management more »

procedures Perform daily system monitoring Dealing with internal stakeholders to provide updates with ongoing projects and timelines Creating change request documents as per defined ITSM process in order to facilitate controlled, planned changes Please send an up-to-date copy of your CV to be considered for the Infrastructure Engineer more »

functions of the business. Respond to support business enquiries and help resolve hardware and/or software problems. Log all support calls using the ITSM call logging tool. Document working procedures and store them within the knowledge management database. Establish and maintain effective relationships with the business users and group more »

and provide regular updates to senior management. Service Delivery: Ensure a high level of IT service delivery and customer satisfaction. Develop and implement IT service management best practices, policies, and procedures. Monitor and analyse service performance metrics and take corrective actions as necessary. Team Management: Lead and mentor a small more »

companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation more »

diagnose issues promptly, ensuring timely resolution. Work with technologies including the Microsoft stack, VMware, firewall vendors, storage vendors, backup vendors, and networking equipment. Utilize ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates. Participate in a shift-rota during core business hours M-F more »

Experience of managing and coordinating internal and third party partners to agreed support strategies and service levels Vendor management knowledge and experience ITIL/ITSM v3 Certification desired Experience of support operation across a range of core technologies Web App Integrations and APIs This is an excellent opportunity to create more »

Experience of managing and coordinating internal and third party partners to agreed support strategies and service levels Vendor management knowledge and experience ITIL/ITSM v3 Certification desired Experience of support operation across a range of core technologies Web App This is an excellent opportunity to create a digital centre more »

queries. Qualifications: Previous experience as an Oracle DBA or similar position. Strong knowledge of Oracle Database Performance Tuning. Excellent knowledge of ITIL practices and ITSM tools. Good knowledge of UNIX shell or Perl Scripting. Good knowledge of SQL. You will need to have active SC Clearance to be considered for more »

EMBL-EBI is embarking on a transformative mission to enhance its IT services through the implementation of the IT Service Management (ITSM) framework using the ServiceNow platform. We are currently seeking an enthusiastic and motivated individual to join our implementation team, actively participating in the green-field deployment of the … and learning of ServiceNow best practices, tools, and technology. Assist in the design, configuration, customisation, development, and testing of ServiceNow applications, specifically focused on ITSM, integrations, Employee Center, workspaces. Build Service Catalog items as per stakeholder requirements. Build logic using Workflows and Flow designers. You have Overarching understanding of ServiceNow … a Scrum team. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 4+ years experience of ServiceNow development, including IT service management process design and system integrations. ServiceNow System Administrator & ITSM Implementation Specialist certifications are required. Other relevant ServiceNow certifications, such as Certified Application Developer (CAD more »

document system design requirements and specifications in a clear, unambiguous manner Extensive Experience in working with Integrations between SAP and other applications such as ITSM and ServiceNow Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Equal opportunities At Computacenter, we strive to create more »

document system design requirements and specifications in a clear, unambiguous manner Extensive Experience in working with Integrations between SAP and other applications such as ITSM and ServiceNow Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Equal opportunities At Computacenter, we strive to create more »

You will be at the forefront of delivering for the business, rolling out new processes, features, and improvements across various ServiceNow modules such as ITSM, CSM, ITOM, FSM, and Domain Separation. ServiceNow Servi... more »

from startups to public companies that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered more »

Line, Customer Service, Customer Helpdesk, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation more »