201 to 225 of 304 Permanent ITSM Jobs

with ServiceNow/Salesforce/BMC Remedy/Jira integrations (REST/SOAP APIs). Experience working within Agile development environments. Ability to support ITSM-based implementations and platform configuration. Experience with custom application development CSWF: 632-Basic Preferred Requirements 5+ years of ServiceNow (preferred), Salesforce, BMC Remedy, or Jira … scale implementations and previous work supporting de-customization efforts Desired: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) ServiceNow Certified Implementation Specialist - ITOM (CIS-ITOM) ServiceNow Certified Application Specialist - Performance Analytics or equivalent platform certifications (Salesforce, BMC, Jira) The listed salary ...

Management, Psychology or Law Proven experience in an HR Advisor role, ideally in a fast-paced environment. Experience using HRIS platforms (e.g., Moorepay) or ITSM style systems. Strong attention to detail and accuracy in HR documentation and record keeping. Experience providing HR advisory support across multiple sites. Ability to coach ...

designing enterprise data governance and quality frameworks. - Experience working across complex integration landscapes. - Telecom OSS industry experience preferred. - Experience with BMC Helix Discovery, Helix ITSM and related tooling ...

supporting Microsoft 365 applications including Outlook, Teams and SharePoint. Experience of Windows 11 administration and troubleshooting. Experience of using an IT Service Management (ITSM) or ticketing system. Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues independently. Resilient and able to work to tight ...

current with developments in automation technologies, RPA platforms, and ITSM best practices. What we’re looking for Experience working within Service Desk or IT Service Management environments. Hands-on experience with RPA and automation technologies, ideally within an MSP environment. Strong scripting and automation skills using PowerShell, Python, or similar ...

conflicts. Assist with configuration audits and certifications by comparing CMDB records to actual inventories, documenting discrepancies, and coordinating remediation with owning teams. Use IT service management and CMDB tools to navigate CI structures, run queries and reports, and support impact analysis for incidents, problems, and changes. Review change records … ITIL service asset and configuration management concepts, including CI types, attributes, relationships, and lifecycle states within a CMDB. Hands on experience using IT service management or CMDB tools to maintain records, perform basic queries, and support incident or change processes. Candidates must have a current secret security clearance or higher. ...

dashboards, and audits. The position is instrumental in driving continual service improvement across a dynamic federal IT environment. Key Responsibilities Lead analysis of existing ITSM processes and design future-state workflows for incident, problem, change, request, and release management that follow ITIL best practices and organizational directives. Develop, publish … Administration, or a related field, or equivalent relevant experience. Candidates MUST have a current secret security clearance. 4-7 years of experience in IT service management or IT operations roles with direct responsibility for ITIL aligned processes (such as incident, problem, or change management). Strong understanding of the ITIL ...

ServiceNow platform. They will translate business requirements into technical user stories, manage workflow design, perform system administration (UI policies, business rules), and support ITSM operations. If you are passionate about business, bringing requirements to life and making a direct impact on your team, this is the role for you! Level …/SCI clearance required at time of hire with ability to obtain Poly. Preferred Requirements Desired certifications or training: ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM), ITIL Foundation (V3 or V4), Certified Scrum Master. ServiceNow Certified System Administrator (CSA) Desired experience: Experience supporting; ServiceNow ITSM implementations, federal or regulated environments ...

BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £32,000 basic OTE: +£6,000 Year 1 - Uncapped Start Date: ASAP An exciting opportunity has arisen with a growing, global ...

great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs. - Domain knowledge : exposure to CRM, EX, CX, or ITSM solutions is a plus. Additional Information These are some benefits you can expect from us in return Private Medical Insurance Gym allowance of £30/ ...

objectives and uphold Syscos Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve … work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 ...

uphold Sysco s Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical … work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 ...

objectives and uphold Syscos Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve … work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 ...

objectives and uphold Syscos Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve … work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 ...

uphold Sysco’s Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical … work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 ...

years of experience creating technical solutions at an Architectural level of ServiceNow based projects 6+ years of experience with a fundamental understanding of either ITSM, ITIL, HAM, SAM, Discovery, CMDB and overall platform knowledge. 6+ years of experience on the ServiceNow as a Developer with advanced JavaScript development as well … Server). Required Certifications: Certified System Administrator, Certified Application developer Desired Qualifications: Preferred Certifications: CIS - Data Foundations (CMDB & CSDM), Discovery; Service Mapping; Event Management, ITSM, SPM Strong communication and team-building skills Strong test writing skills. Proven experience with ServiceNow platform and modules. Advanced JavaScript development and troubleshooting skills. Experience ...

propose, and implement network and application enhancements. Utilize metrics and trend analysis to reduce MTTR and improve network performance. Support Knowledge Management, coaching, IT Service Management improvements, and customer reporting initiatives. Support Tier 1 and 2 teams with troubleshooting, escalation, and service restoration. Backup NOSC Specialist and/or Shift …/or NOC operations. Security+, CCNA or equivalent certifications preferred; CCNP highly desirable. Other Skills/Abilities: Exposure to other network monitoring and ITSM systems. Proficient in Microsoft Office applications (Word, Excel, PowerPoint). Experience in data reporting and analysis tools (Cognos, Crystal Reports, etc.). Ability to maintain confidentiality ...

model design and Implementation and migration. Strong project delivery experience, supporting workstreams within transformation programmes. Understanding of enterprise applications, integrations, and IT service management (ITSM). Experience with GBS or Shared Services models is highly desirable. Strong analytical, problem-solving, and stakeholder engagement skills. Excellent communication skills both written ...

sites. Desirable Experience supporting manufacturing, production, logistics, or operational environments. Knowledge of networking fundamentals. Familiarity with Microsoft 365 technologies. Experience using IT Service Management (ITSM) platforms. Exposure to IT infrastructure projects and hardware rollouts. The Package: If successful our client is offering a salary between ...

from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues … guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination ...

platform integrations. Required Skills & Experience Extensive hands-on ServiceNow development and configuration experience Experience delivering solutions across multiple ServiceNow modules, including: IT Service Management (ITSM) Customer Service Management (CSM) Field Service Management (FSM) Enterprise Asset Management (EAM) Strategic Portfolio Management (SPM) Strong JavaScript development skills within the ServiceNow platform Proven ...

services in a Managed Services environment, with a deep understanding of cloud technologies, datacentres, networks, end-user computing, Digital Workplace Services IT Service Management (ITSM), and service desks. This role requires a strategic leader who excels in driving operational excellence, managing large teams, overseeing complex transitions, and managing both customer ...

ServiceNow platform. They will translate business requirements into technical user stories, manage workflow design, perform system administration (UI policies, business rules), and support ITSM operations. If you are passionate about business, bringing requirements to life and making a direct impact on your team, this is the role for you! Level …/SCI clearance required at time of hire with ability to obtain Poly. Preferred Requirements Desired certifications or training: ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM), ITIL Foundation (V3 or V4), Certified Scrum Master.ServiceNow Certified System Administrator (CSA) Desired experience: Experience supporting; ServiceNow ITSM implementations, federal or regulated environments, platform ...

comfortable discussing technical solutions with customers, suppliers and engineers. Desirable - Experience within an MSP, ISP or Telecommunications provider. - Experience using and general upkeep of ITSM tools (Halo ITSM) - Knowledge of ITIL service management principles. ITIL Foundation certification preferred. - Project coordination or project management experience. - Experience working with Openreach, BT Wholesale ...

performance and knowledge. Conduct regular 1:1s, team meetings, and contribute to performance reviews. Ensure accurate documentation of incidents, problems, and resolutions in the ITSM tool. Support the onboarding and training of new team members. Identify trends in incidents and escalate recurring issues to Problem Management or relevant support teams. … Skills, Experience & Knowledge: Experience working in a service desk or IT support environment. Previous experience in a supervisory role with direct reports. Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management). Experience working with SLAs, KPIs, and service reporting. Good understanding of ITIL principles and service management practices. Knowledge ...