26 to 50 of 216 Permanent ITSM Jobs

It would be great if you had: Awareness of ITIL service management processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment Type: Permanent Location: Farnborough, with some remote working Security Clearance Level: SC Cleared, Must be eligible more »

systems and Office Applications, Patient Administration system, Email, Web Browser applications, Service Desk systems, Microsoft Windows client OS, Basic Network troubleshooting, IT Security basics, ITSM tools, e.g. TOPdesk. Desirable Microsoft Desktop Support Technician Certificate (MCDST) (Windows 7/10) or equivalent Knowledge of Primary Care and Clinical Commissioning environment Skills more »

for HR Service Delivery. Experience leading complex technology projects, particularly in the implementation and integration of Workday and ServiceNow. Familiarity with HR and IT service management processes and best practices Excellent communication and interpersonal skills. Strong analytical and problem-solving skills with the ability to design innovative solutions and troubleshooting more »

client, cloud-based Google Workspace applications and MS Office suite Ability to work independently, be a self-starter and own customer issues. Experience using ITSM toolsets like ServiceNow would be advantageous Other things we’re looking for (key criteria) Certified Diagnostic Engineer status with a primary manufacturer e.g. Apple, HP more »

ChromeOS ITIL certification would be particularly beneficial. - Windows 7, Windows 10 - Anti-virus - Remote desktop/VNC- Print management- Jira suite (or other recognised ITSM platform) Basic hardware diagnostics/triage ITIL foundation certification would be particularly beneficial but training will be provided. Excellent problem solving skills A willingness to more »

drive service improvement through planning and execution. Lead the procurement of the infrastructure architecture, including design, migration, integration and installation. Develop and mature IT service management principles, including governance, policies, processes, procedures, and standards. Act as most senior escalation point for IT operations issues and major incidents. Manage the IT more »

to drive service improvements through planning and execution. Lead the procurement of infrastructure architecture, including design, migration, integration, and installation. Develop and mature IT service management principles, including governance, policies, processes, procedures, and standards. Ensure the quality of day-to-day infrastructure and network operations. Act as the senior escalation more »

IT Management Team. Liaise with 3rd party support. Stock management of IT equipment. Key Skills, Experience and Competencies Jira Service management or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite. Windows Server 2016/2019/2022 Microsoft cloud services - Azure, Entra more »

whilst providing support and guidance to maximise team performance Work well under pressure, excellent time management, good team worker, ability to multi-task Excellent ITSM Toolset knowledge with the ability to extract and analyse date/reporting. ServiceNow knowledge would be a real advantage ITIL Foundation v3 minimum, preferably Foundation more »

for continuous improvement. Required Skills & Qualifications: ICT professional qualification (Level 5) or equivalent. Professional Management qualification (Level 5) or equivalent. ITIL certification in IT Service Management or similar. Extensive knowledge of IT technologies, applications, and best practices. Substantial experience in a specialist technical support environment. Experience in managing complex IT more »

CDA, Data Transformations and Message Interactions Software development/Systems Integration development qualification or equivalent experience Desirable Intersystem Health Share training/certification IT Service Management qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will more »

as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilise remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a more »

IT role Experience of working in an ITIL v3 and v4 environment and contributing to the continual service improvement culture Experience of using an ITSM tool Experience of Active Directory users and computers Able to resolve 2nd line desktop issues in a Microsoft environment Competent at identifying and fixing desktop more »

Cloud IT Solutions Technical Consultant Service Desk Consultant Permanent Chippenham Onsite/Hybrid Working £45,000 - £80,000 DOE Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving more »

working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution to efficiently manage incidents, service requests, and other IT-related tasks. You will have the technical ability to support Win10 and 11, Mac OS … and enterprise maintenance and support contracts. Work under limited supervision, both independently and within a team environment. Proficient in incident management tools and IT service management platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical and problem-solving skills with an emphasis on global more »

Previous exposure to ITIL change management service management and/or project management. Experience of working in an ITIL-based support environment and with ITSM systems Involvement in design and implementation of policy, process and procedure Excellent computer literacy particularly MS Office, Service Management tools IT Change Analyst - Permanent - London more »

MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment more »

incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate more »

experience of supporting IT or Audio-Visual hardware, software, or services (1st and 2nd tier) ideally in an academic environment. - Functional knowledge of IT Service Management principles and experience. - Experience of effective working in a customer service environment. - Familiarity with using and supporting multiple operating systems, such as Microsoft Windows more »

O365 product suite. In addition, ServiceNow experience is essential across Incident and Problem, KBs and Asset Management. Required technical skills: Leadership experience in an ITSM/ITIL V4 environment Strong working knowledge of ServiceNow Strong working knowledge of Azure Cloud and O365 services Strong line-management experience of a tech more »

applications (Outlook, SharePoint, OneDrive, Teams). - Troubleshoot and resolve Office 365 issues. Help Desk Assistance: - Respond to IT support requests via phone, Jira ITSM, or in person. - Diagnose and resolve hardware, software, network, and connectivity issues. Software Installation and Configuration: - Install, configure, and update Office 365 applications. - Deploy software updates more »

and problem-solving skills. - Excellent communication and collaboration skills. Technical Environments: Windows 10, Office 365, Exchange/Outlook, Teams, Active directory, Sophos MDM, Jira (ITSM), Windows server 2012, 2016, VMware, VEEAM, Fortinet, VPN, TCP/IP, Wi-Fi more »

oversight. - Demonstrable expertise in managing IT infrastructure for large-scale operations. - Excellent problem-solving abilities and capacity to work under pressure. - Solid understanding of ITSM frameworks and experience in managing service delivery platforms. - Extensive knowledge of modern cloud technologies (Azure/AWS) and enterprise hardware solutions. - Strong financial acumen, capable more »

and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLAs. Provide a knowledgeable point of technical escalation for the 2nd line engineers relating to your skillset more »

cannot be resolved directly are passed to relevant second- or third-line support groups, liaising with the IT Service Desk as necessary, Use IT service management software including the ticketing system and liaise with the IT Service Desk to ensure incident and service request tickets are recorded and tracked as more »