251 to 275 of 303 Permanent ITSM Jobs

staffing models and readiness plans to ensure seamless, 24/7 global operations across all time zones. Strategic Process Ownership: Drive the maturity of ITSM practices (Incident, Request, Problem, Knowledge, and Change Management) to ensure operational stability and governance. Performance Benchmarking: Establish and monitor high-impact KPIs, including FCR, MTTR … 6+ years leading global or multi-site teams. Demonstrated ability to leverage operational metrics to drive improvements in the employee technology experience. Strong ITSM expertise with a solid technical foundation; familiarity with automation, self-service, and AI driven support models. Proven experience implementing AI-driven support models, including virtual agents ...

working across a modern Microsoft environment, including: Microsoft 365 Azure/Entra ID Intune (endpoint management & MDM) PowerShell (automation & scripting) Jira/ITSM tooling Key Responsibilities Provide hands-on 3rd line support across cloud, endpoint, and identity services Manage user access, devices, and security controls following best practice Oversee device …/Entra, and Intune Scripting experience (PowerShell preferred) Knowledge of ITIL processes and service management principles Experience using tools such as Jira (or similar ITSM platforms) A proactive, hands-on mindset with excellent communication skills ...

seeking a dedicated Service Desk Engineer to join its permanent workforce in Romsey. This pivotal role involves ensuring the high-quality delivery of IT service management to UK and international customers, driving sustainable business growth through excellent customer service and effective team collaboration. Key Responsibilities: Serving as the primary point … focus on Equal Opportunity, Diversity, and Inclusion. Access to community groups for sharing ideas and passions. If you have a strong background in IT service management, particularly within the Defence & Security sector, and thrive in a customer-focused role, we would love to hear from you. Apply now to join ...

prerequisites are met before BAU approval. Define and agree handover artefacts to Service Management (Runbooks, SOPs, CMDB updates, support models). Ensure alignment with ITSM processes (Incident, Change, Problem, Configuration, Knowledge). Work closely with SIAM/Service Operations teams to ensure a smooth transition into BAU. Support Operational Acceptance … Proven experience managing Service Readiness, Cutover, and Transition for: Network migrations Campus/building migrations Large enterprise or public-sector environments. Strong understanding of ITSM/Service Transition principles. Hands-on experience with: Enterprise LAN/WAN & Wi‐Fi networks, routing and switching. Firewalls & network security ...

resolving hardware and software problems. Your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and technical services. Logging … equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Knowledge of smartphone & mobile device support. Imaging software using products such as Acronis & Autopilot. Ability to troubleshoot IT related hardware & software issues. Have ...

physical infrastructure work is completed to a high standard and in line with best practice. Manage incidents and service requests through the IT Service Management system, ensuring users are kept informed throughout the resolution process. Lead and deliver technical projects, liaising with stakeholders, suppliers, and colleagues across the organisation. Provide … peripheral devices. Apple Mac hardware and software. IP telephony systems. Interactive classroom technologies, including Whiteboards and Smartboards. Experience using call logging and IT Service Management systems. Knowledge of networking principles and physical infrastructure support. Experience deploying and managing devices and applications using SCCM and/or Jamf Pro. Excellent written ...

IT Service Management (ITSM) ServiceNow Developer 📍 Liverpool (Hybrid – 2 days per week onsite) 💰 £50,000 - £60,000 + Bonus + Exceptional Benefits 📅 Permanent Our client helps people invest their money well so they can live well. As one of the UK's leading wealth managers, managing over £109bn in assets … technical integrity of the ServiceNow platform, championing an OOTB-first approach while delivering high-quality development where genuine business value exists. Working closely with ITSM process owners, product owners, and technical stakeholders, you'll help drive platform improvements, automation, governance, upgrades, integrations, and continuous service improvement. What ...

Actions, Flow Designer/Workflow. Experience with ServiceNow integrations (REST/SOAP APIs). Experience working within Agile development environments. Ability to support ITSM-based implementations and platform configuration. Experience with custom application development Clearance: A TS/SCI clearance is required to start with the ability to obtain … Actions Flow Designer/Workflow Experience with ServiceNow integrations (REST/SOAP APIs) Experience working within Agile development environments Ability to support ITSM-based implementations and platform configuration Experience with custom application development Desired certifications or training: ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD), ServiceNow Certified ...

will play a central role in the health, performance and integrity of our application estate. Youll work at the heart of our IT Service Management function, operating fluently within our service desk tooling and processes while delivering hands-on application support across a modern Microsoft Azure environment investigating, diagnosing … Providing first- and second-line application support to colleagues across every department of the business, including face-to-face assistance where required Operating our ITSM platform (JIRA Service Management) day-to-day queues, SLAs, request types and automations and contributing to its continual improvement Creating, amending and removing user access ...

value for money and effective service delivery.o Build capability through coaching, performance management and learning and development across teams.o Bring extensive experience of IT service management leadership, enterprise technology and excellent communication skills. About us The Infrastructure, Cyber & IT Operations team plays a critical role in ensuring NICE's digital …/Qualifications Essential ITIL qualification or demonstrable applied knowledge at Managing Professional or Practice Manager levels Education/Qualifications Essential Experience in an IT Service Management leadership role, with accountability for service performance and delivery. Education/Qualifications Essential Experience establishing new teams and engaging staff in effective delivery ...

Developer - SC CLEARED Location: UK Wide Salary: £70,000-£85,000 BMC Remedy Developer to design, develop, and maintain applications within the BMC Remedy ITSM suite.. You will need to have experience in designing, developing, and implementing Remedy solutions to improve business processes and improve user experiences. In this role … platforms and experience for the better. Duties: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management, and Asset Management and troubleshoot and resolve issues in the Remedy environment. Optimise Remedy application performance ...

Proven experience in IT transformation and/or transition projects Strong project delivery experience An understanding of enterprise applications, integrations and IT service management (ITSM) Experience with GBS or Shared Services models ...

ITSM ServiceNow Developer Liverpool (Hybrid Working) Permanent About the Role An exciting opportunity has arisen for an experienced ServiceNow ITSM Developer to take ownership of a critical enterprise platform. You'll be responsible for ensuring the stability, scalability, and ongoing optimisation of ServiceNow, with a strong focus … knowledge sharing across the team About You Proven experience in ServiceNow development and/or administration (approx. 2-4 years) Strong knowledge of ITSM processes (Incident, Change, Problem, Request, etc.) Hands-on experience with configuration-first development approaches Exposure to integrations, testing frameworks, and CI/CD practices Strong stakeholder ...

with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will be responsible for winning new clients, developing a strong personal … progress reports and ensure CRM data is accurate The successful Internal Sales Executive will have the following related skills/experience: Proven experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills Degree educated ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...

resolving hardware and software problems. Your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for the clients internal service levels. Working in a front of house position offering in person customer and technical services. … equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants ...

Administering and maintaining Windows Server environments Supporting and managing Microsoft 365 services Working within an ITIL framework to improve processes and service delivery Using ITSM tools (e.g. Halo or similar) to track and resolve incidents and requests Assisting with basic networking issues and troubleshooting connectivity problems Coordinating with and managing … What we’re looking for Experience across both Service Desk and Windows Server environments Strong Microsoft 365 knowledge Familiarity with ITIL practices Experience with ITSM tools (Halo or similar) Basic networking knowledge (DNS, DHCP, TCP/IP) is a plus Confident communicator who can work independently and take initiative ...

partner to the Incident and Service Delivery Managers, you will be responsible for maintaining the integrity of all records within the ManageEngine ITSM system while bridging the gap between technical teams and non-technical stakeholders. By translating complex business requirements into technical solutions and collaborating closely with 2nd Line … proactively leading and motivating the Junior SDAs ensuring that there is a culture of high performance, strong engagement and a commitment to continual improvement. ITSM Architecture:Administer and optimizeServiceDesk Plus (SDP), including the design of complexRequest Life Cycles (RLC)and visual workflows. Oversee the full Incident & Request life cycle from ...

sessions to understand customer requirements, their system environments and IT infrastructure Set up and test integrations between Moveworks and supported enterprise applications such as ITSM platform (ServiceNow, JIRA), IDAM (Okta, Active Directory, Entra ID), Knowledge Management (SharePoint, Confluence, Google Drive), and chat platforms (Teams, Slack) Troubleshoot integration and deployment issues … Senior/Staff Forward Deployed Engineer Have5+ years of experience implementing system integrations using REST/SOAP APIs Have an understanding of enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) and experience integrating with them. Deep hands-on experience designing and integrating solutions ...

role, you will act as a technical leader—guiding architectural decisions, shaping best practices, and mentoring a high‐performing team to deliver exceptional IT Service Management outcomes. Key Responsibilities Solution Architecture & Delivery Collaborate with stakeholders to understand business needs and translate them into scalable, high‐quality solution designs. Provide expert … Analyse the impact of new or changing requirements and ensure solutions align with enterprise architecture standards. Lead the implementation, integration, automation, and enhancement of ITSM and ITOM toolsets. Leadership & Team Development Lead and mentor a multidisciplinary team including BAs, administrators, developers, and solution architects. Platform Governance & Strategy Maintain a detailed ...

influence over how things are done. Working within a collaborative and forward-thinking business, you'll benefit from a clear progression path toward IT Service Management, with exposure to service performance, reporting and continuous improvement initiatives from day one. As a true leader in their field, youll benefit from working … growth journey. If you're looking for a role where you can step up, make an impact and progress your career toward IT Service Management, we'd love to hear from you. Apply ...

Job title: Acturis Support Officer Location: London (hybrid working available) Salary: negotiable Job Purpose The Acturis Support Officer is responsible for providing first-line functional and system support for Acturis to the business, via phone ...

global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. … trusted advisor on ITSM improvement and transformation initiatives Forecasting against targets and maintaining accurate CRM data The Person Proven track record in IT Service Management solution sales. Previously worked in B2B sales. Experience in both new business acquisition and account development. Strong commercial awareness with excellent negotiation and relationship skills. ...

consulting business to find a commercially driven Chief Revenue Officer to lead and scale their sales function. Our client specialises in IT Service Management (ITSM), implementing and reselling and ServiceNow .. They work across Defence, Central Government and Financial Services , and are now investing in senior commercial leadership to take … total earnings well beyond plan for those who over-deliver. What you'll be doing Selling directly - carrying your own target and winning new ITSM software and consulting business across Defence, Government and Financial Services. Coaching the existing team of senior, sales-carrying delivery people - lifting their performance and embedding ...

Position: ServiceNow Project Manager - ITSM/ITAM Employment Type: Contract Start: ASAP (June/July 2026) Duration: 6 Months Location: London or West Midlands, UK (Hybrid - 3 days per week office) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract … thought leadership . Role – We are seeking an experienced Project Manager to lead a major ServiceNow transformation and migration programme , focused on modernising legacy ITSM processes and implementing AI-enabled capabilities across enterprise operations. This role will drive the successful migration of legacy workflows onto a strategic ServiceNow platform, ensuring ...