51 to 75 of 311 Permanent ITSM Jobs

local end-user support operations, ensuring timely resolution of IT issues. Develop and enforce support policies, procedures, and standards to enhance user experience. Implement ITSM best practices and tools to streamline support operations. Drive training and development initiatives for a high-performing support team. Corporate IT Infrastructure Oversight Provide administrative ...

perform effectively under pressure. Desirable Experience working within an MSP or IT Services environment. ITIL Foundation certification or equivalent. Experience using PSA and ITSM platforms such as HaloPSA. Previous involvement in service improvement and operational change initiatives. What's on Offer A genuine opportunity to step into a leadership position ...

Basic networking (DNS, DHCP, VPN) Strong troubleshooting and customer support skills Desirable: Azure/cloud platforms Virtualisation (VMware/Hyper-V) PowerShell/scripting ITSM tools (e.g. ServiceNow) Experience 3+ years in IT support or systems roles Experience in a structured IT environment ITIL knowledge (preferred) Full UK driving licence ...

Virtualization & Cloud: You are proficient in VMware and SAN configuration, with great knowledge of the Microsoft Azure ecosystem. Process Driven: You have experience with ITSM tools and work in line with ITIL and security management best practices. Qualified Professional: You hold a degree in IT or Computer Science (preferred ...

customer-facing technical role Strong communication and customer service skills Good organisational and problem-solving abilities Experience using service desk, CRM or ITSM systems Understanding of Microsoft technologies and IT support environments ITIL Foundation or willingness to obtain certification Essential Requirements Eligible for SC Clearance Full UK Driving Licence Able ...

service quality standards are met Identify and escalate potential security incidents Technical Environment Windows Desktop & Windows Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM tools (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change, Request Fulfilment) Hardware support (desktops, laptops, mobile devices, printers) Working Pattern Remote ...

standards are met. Provide exceptional service to staff, students and other stakeholders. Keep accurate records of all support activity and site information using IT service management tools. Complete administration, documentation and technical records promptly and accurately. Promote best practice and adhere to change control processes. Support IT projects, upgrades, rollouts ...

email configuration) SCCM experience (OS and application deployment, troubleshooting, monitoring, reporting) Understanding of IT security principles (BitLocker, NTFS permissions, shared folder security) Familiarity with ITSM tools such as ServiceNow Scripting knowledge (e.g. PowerShell, VBScript, batch files) is advantageous Candidates must hold a valid driving licence and be eligible for Security ...

scripting, supported by a demonstrable portfolio. Experience automating Microsoft infrastructure, including Active Directory, Exchange, Azure/Entra ID, Intune and Microsoft 365. Experience administering ITSM platforms and developing workflows within systems such as HaloPSA, ServiceNow, Jira Service Management or similar platforms. Experience working with REST APIs and system integrations. Experience ...

with stakeholders and conduct service reviews Requirements Proven Desktop Support/IT Support experience Strong Microsoft stack (AD, Azure AD, Windows, M365) Experience with ITSM tools (ConnectWise desirable) Basic networking knowledge (LAN, firewalls, troubleshooting) Strong communication and customer service skills Highly organised with a proactive, problem-solving mindset Package ...

customisation, workflows, XML configuration, Java, JavaScript or Windchill development would be desirable. ·Understanding of application maintenance, upgrades, testing and deployment activities. ·Understanding of IT service management processes, incident management and problem resolution. · Configuration Management/CMII training would be desirable. ·Experience of virtualised environments such as VMware would be beneficial. ...

Exchange Basic networking knowledge (e.g. Juniper, Aruba, Fortinet) Remote support tools, desktop/laptop support Strong troubleshooting, communication, and customer service skills Desirable ITSM tools (e.g. ServiceNow) Azure experience or certification Endpoint security, web filtering, SharePoint, patching Virtualisation or networking/cloud certifications Key Attributes Customer-focused, organised, and proactive ...

VBScript, or batch scripting Knowledge of BitLocker, NTFS permissions, and desktop security practices Familiarity with Microsoft Outlook, Exchange environments, and collaboration tools Experience using ITSM platforms such as ServiceNow Excellent communication and customer service skills Requirements Must be eligible for UK Security Clearance (SC) Sole UK nationality Applicants should have ...

PowerShell, VBScript, or batch scripting beneficial Knowledge of BitLocker, NTFS permissions, and endpoint security Familiarity with Microsoft Outlook, Exchange, and collaboration tools Experience using ITSM tools such as ServiceNow Excellent communication and customer-facing skills Requirements Must be eligible for UK Security Clearance (SC) Applicants should have lived continuously ...

confidently across both technical and non-technical teams. "Nice to have" skills Experience using Atlassian Confluence for documentation, collaboration and knowledge management. Familiarity with ITSM frameworks such as ITIL. Experience integrating Jira with ERP, WMS or BI platforms such as Power BI. Previous experience operating within a high-growth ...

both end users and executives. Ability to recognize, escalate, and drive resolution of issues across cross-functional teams. Experience with ServiceNow or a comparable ITSM ticketing system required. Physical ability to perform the job's requirements, including frequent sitting, standing, and occasional lifting up to 25 lbs. Life at Lennar ...

years of experience with the ServiceNow platform. Proficiency in JavaScript, Glide scripting, React, HTML, CSS, and AJAX. Hands-on experience with CMDB Experience with ITSM modules and Agile development environments. Understanding of database concepts, including SQL. ServiceNow Certified System Administrator Must be able to report to onsite client location ...

artefacts (e.g. data models, reference architectures) Excellent stakeholder management, communication, and influencing skills Experience in leading change, driving improvement, and mentoring teams Familiarity with ITSM/ITIL principles and data governance frameworks Relevant degree or equivalent experience, with architecture certification (e.g. TOGAF, DAMA) The following skills are advantageous ...

/Lenovo/Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

Description New Business ITSM Sales Executive/ITSM Solutions Sales Location: Hybrid Watford (3 days per week in office) Considering making an application for this job Check all the details in this job description, and then click on Apply. Type: Full-time Salary: £60,000 £80,000 + Commission … About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This xkybehq is a true hunter role, focused on driving new b Please click on the apply button to read the full ...

manage high-pressure incidents and escalate appropriately. Familiarity with vendor management and third-party service delivery. Desirable ITIL Foundation (or higher) certification. Experience with ITSM tools such as ServiceNow, Freshservice, or similar. Understanding of information security principles and compliance frameworks (e.g., ISO27001, GDPR). Why Evolve? At Evolve ...

organisational skills and attention to detail Clear and professional communication skills Confident using Microsoft 365 (Excel, SharePoint, Teams) Experience using ServiceNow or a similar ITSM platform Desirable Knowledge of ITIL processes (Incident, Problem, Change) Understanding of IT infrastructure (networks, servers) Experience working in a managed service or service desk environment ...

role will involve: Being the first point of contact for IT support activities for our internal customers Managing and prioritising your workload via our ITSM Tools Keeping your customers updated via all communication methods to manage expectations Supporting the wider IT Department ensuring the smooth function of our systems ...

qualification: Certifications such as Certified Hardware Asset Management Professional (CHAMP), ITIL Foundation,or ITIL 4 Hardware Asset Management (HAM). Experience with ERP or ITSM tools (e.g., SAP, ServiceNow). Understanding of compliance standards and audit processes. Experience with Inventory Management Systems and Practices Position Type/Expected Hours ...