1 to 25 of 103 Permanent Incident & Problem Manager Jobs

Job Title: IT Service Delivery Manager Location: Solihull-Hybrid Hours: Full time, Permanent ______________________________________________ A bit about us: We’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. We … the IT services provided to employees, clients and partners including Service Desk services with a focus on enhancing the service offering, demonstrating incident reduction, maximising service availability and reaching SLA compliance. Managing transition to operations and taking ownership of the services, partners and managed … service vendors. Key Responsibilities: Service Delivery Management Manage the day to day effective operations of the systems Problem, Availability, Incident and Service Level Management, Change Management Manage an effective and efficient Service Desk driving Continual Service Improvement and Customer Satisfaction Partner more »

IBMi Servers are appropriately engineered and secured using security best practices for the specific solution or application and performing technical problem resolution and support. Matrix manage a team of IBMi Systems Operators providing administrative and advanced operator support to them inside and … in own area. Document outages, errors and any other customer or service issues, administer actions to resolve service problems and perform incident, problem, and escalation management for own area of responsibility. Backup and data life-cycle reporting. Patching & compliance maintenance … experience: Bachelor’s Degree (or equivalent) in computer science (Preferred) IBMi Power Server experience. IBM I OS administration. Experience of IBMi Flash Copy Manager, Fortra Halcyon & Fortra Powertech would be an advantage. Highly motivated and comfortable working with multiple technologies. The ability to work in a team more »

Service Delivery Manager – Hybrid – Staines Our client, a leader in their field, is looking for a Service Delivery Manager to join their team. You will be working with the testing team and delivery team to ensure the Environment, change, and release Management process are … up on and fixed within SLAs. S you will have the following skills/;- knowledge of ITIL, Agile and DevOps, including Incident Management, Problem Management, and Change Management. Developing and delivering service improvements Proven experience of service management & application support … knowledge of service recovery, incident and problem management Experience using service management, service monitoring, knowledge management, communication and workflow tools. Hands-on experience as Service Delivery lead/manager Extensive problem-solving and debugging skills. more »

data. This position would suit a balance of technical expertise and proficient people management skills, and you'll act as a Incident Lead/L3 in some cases, and help train and grow the team around you. There are a number of direct reports … note you will need to be eligible for SC clearance for this role and it does not offer any sponsorship. * Key Responsibilities Incident Investigation and Response: Lead Investigations: Spearhead investigations into security breaches and anomalies. Collaborate with SOC analysts for swift analysis and resolution. … communication. Technical Queries: Address customer inquiries with confidence and clarity. Prioritize Customer Needs: Conduct regular service delivery meetings to enhance customer satisfaction. Incident Reporting: Ensure timely and accurate reporting of security incidents to senior management and stakeholders. Team Leadership: Mentoring and Guidance: Foster the more »

Department at South Wales Police! The successful candidate will report to a Devices Specialist and is responsible for providing 2nd line problem resolution for a range of technical functions. Your technical skills and experience will be used in support of the vital technology … that helps keep South Wales safe. Responsibilities: To maintain efficient performance of end-user platforms To provide 2nd line ICT support and incident resolution for the South Wales Police device estate. (e.g., desktops, laptops, and mobile phones.) Administration and configuration of technologies within a specific … aspects, so we ask you can demonstrate experience in administrating one (or more) of the following: Device Management - especially Microsoft Systems Centre Enterprise Manager, or Microsoft Intune Desktop Virtualisation Technologies and especially Citrix Mobile Data Management Systems and especially Microsoft Intune Device Security Radio and more »

job The Senior Network Engineer will provide technical support and, with appropriate support from the Principal Network Engineer and Network Solutions Manager, will be responsible for incident management within the networks team. The post holder will provide specialist 2nd & 3rd line support and … for the systems and services used by the Trust, resolving incidents passed from second line support and supporting the Network Solutions Manager in order to maintain 'business as usual'. About us Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the … fraud. The post holder is accountable to senior managers within the Technology function of Digital Services under the management of the Network Solutions Manager as team leader and works closely with other managers and staff within the Service. To contribute to the production of reports and more »

during a fire event. To be appointed Authorised Person for roles within Health Technical Memoranda (HTM) 1 to 8. To carry out line manager duties for contractors. About us We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland … and other alarms etc.) including changing over of boilers, fuel type, pumps, compressors, plate heat exchangers etc. as directed by the Engineering Manager or Estates Officer, or during unsocial hours on your own initiative in response to faults, other problems or instruction from utility suppliers. Undertake day … ability will be the result of considerable experience gained in maintenance of hospital systems Undertake duties as a key member of the major incident team and undertake the duties of the Trusts Fire Controlling Officer for the site as a whole during a fire event. Assist/ more »

Role: Service Desk Manager Reporting to: Head of Service Operations This is a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that our customers experience outstanding service … and support levels. The Service Desk Manager is responsible for: Leading the 24/7 Service Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance … Continual service improvement ensuring that repeat tickets are escalated and that documentation/self-help is in place where possible. Instigate major incident management for all P1 and P2 tickets by working with the service delivery management team. Addressing and managing any internal or external more »

Incident & Problem Manager - Asset Management Salary: Competitive and based on experience Location: London Keywords: Controls Management, Risk Mitigation, Audit Activities, Management Reporting, Internal Control Framework Our client, Vanguard, is seeking an Incident & Problem Manager … operation of controls. This position is based in London and offers a hybrid working model. What you'll do: As an Incident & Problem Manager at Vanguard, you will be instrumental in developing the internal control framework. You will lead control … with key internal and external stakeholders will be a significant part of your role. What you bring: The ideal candidate for the Incident & Problem Manager role at Vanguard brings proven experience in audit or risk management. You may hold an undergraduate more »

support across the entire group. They are the frontline heroes, tackling any IT requests or incidents that arise. As our new IT Service Manager, you will be the key liaison between IT services and all business areas. Your deep expertise in our processes will be invaluable. Reporting … the most appropriate support model is in place. Responsible for Continuous Improvement of IT services provided to a given area. Responsible for Major Incident Management - ensuring that teams work together in an efficient and effective way to restore service, business communications are simple, clear and published … in a timely manner, post incident reviews are performed and actions completed. Responsible for identify service risks and proactively seeking mitigations Responsible for the delivery of service reviews with business and suppliers, reviewing any KPIs, defining service improvement plans and solutions for repeat ongoing more »

eye for detail to analyse performance and implement improvement opportunities. Sitting within the global CRM team and reporting to the CRM Manager, the crucial purpose of this role is to take ownership of Bromptons BAU campaigns across global markets to drive performance in line with business … starter who takes initiative Excellent attention to detail Creative flair to design and build engaging campaigns Strong analytical skills and problem solver Excellent written and verbal communication skills Proactive and organised with the ability to drive projects Able to adapt in a … H&S performance continuously improves. Report all hazards, near misses, incidents and/or injuries to management immediately by complying to local incident reporting requirements. Use tools, equipment and Personal Protective Equipment (PPE) as required by job role and as instructed. Take reasonable care for more »

managed and that configuration items (CIs) are accurately recorded, maintained, and reported. The Analyst works closely with the Change Manager and various departments to minimize service disruptions and optimize the efficiency and reliability of the APFN network & its associated infrastructure. What … required; ensuring timeliness of communication to facilitate authorisation and scheduling. Support Change Advisory Board (CAB) activities and deputise for the Change Manager where required. Manage and resolve queries and complaints received from Service Managers or customers, escalating promptly to Change Manager and … ensures the information in Change and Configuration systems is correct to support reporting; follows up on any corrective action needed. Work with Incident Management and Problem Management teams where incidents have been caused by change activity to understand the impact, track incident more »

A thirst for proactive continuous improvement is critical and working closely with stakeholders to improve monitoring is a key requirement, therefore problem solving skills are essential. The DCCs infrastructure and supply chain is complex and a demonstrable ability to assimilate a significant volume … addition to mentoring new and existing team members. Working closely with Senior Managers and stakeholders. On occasion, deputising as TOC Snr Manager where required. Precise written and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences. Have experience in … ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing and new processes, work instructions and Smart Metering issues. Good understanding of End to more »

data. This position would suit a balance of technical expertise and proficient people management skills, and you'll act as a Incident Lead/L3 in some cases, and help train and grow the team around you. There are a number of direct reports … note you will need to be eligible for SC clearance for this role and it does not offer any sponsorship. * Key Responsibilities Incident Investigation and Response: Lead Investigations: Spearhead investigations into security breaches and anomalies. Collaborate with SOC analysts for swift analysis and resolution. … communication. Technical Queries: Address customer inquiries with confidence and clarity. Prioritize Customer Needs: Conduct regular service delivery meetings to enhance customer satisfaction. Incident Reporting: Ensure timely and accurate reporting of security incidents to senior management and stakeholders. Team Leadership: Mentoring and Guidance: Foster the more »

Infrastructure Project Manager - Bournemouth - permanent - Hybrid We are seeking an Infrastructure Project Manager to work with our client, a major investment bank, in Bournemouth on a consultancy basis. The ideal candidate will have a good understanding of Infrastructure technologies, incident management and problem … given to work between London and Bournemouth offices. Role Summary We are looking for a highly motivated and experienced Technology Project Manager to join our team to support an ongoing project focused on application migration and modernisation for authentication services. The individual will be working … problem solving, risk management, change controls, strong analytical mind and ability to disseminate technical information. Key Responsibilities Project Manager for a defined and ongoing project supporting regional application authentication modernisation. Work across Business Application Owners and Tech teams, Product teams, and more »

FIRST LINE MANAGER - NIGHT SHIFT SUNDAY - THURSDAY: £34,000 PER ANNUM People Solutions are looking for a First Line Manager for our Client based in Crick. Benefits • Onsite parking • Permanent position Day to Day Duties • You will oversee the inbound cross-dock operation • Successfully execute the … all resources are allocated • Manage up to 50 drivers and office staff • Ensuring all driver route paperwork is completed • Assisting the Transport Manager to create a compliant and effective operational team • Overseeing the day-to-day vehicle operations Essential Skills • Proven track record as a Transport … First Line Manager • Previous experience of working in a fast-paced 3PL or cross-dock operation • Transport Legislation/Working Time Directive/Driving hours knowledge is essential • Experience dealing with Accident/Incident Reports and overseeing any investigations • Excellent computer literacy (Microsoft Office, Word more »

our delivery and providing additional services to organisations we work with. We are currently seeking a proactive and analytical Senior IT Manager to lead our Digital Experience Team. In this role, you will be responsible for managing the strategic and operational direction of the End … and enhance the end-user experience by improving Net Promoter Scores (NPS) and sentiment scores. Aim to reduce the overall IT incident per user ratio within BDO, enhancing system reliability and user satisfaction. Oversee the management of the Nexthink platform, ensuring it is effectively deployed … Nexthink to identify trends and areas for improvement within our IT landscape. You will prepare detailed reports for management, contributing to problem management and change processes. Engage in continuous improvement initiatives, recommending and implementing enhancements to our IT infrastructure, security measures, and more »

and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Security Operations Manager role is integral to BDO, ensuring that we protect our colleagues, clients and partners information as we rapidly expand our digital footprint. Reporting … security management working groups, ensuring that reporting against progress vs plan is developed. Manage security operational production incidents and participate in problem and change management forums. Serve as an active participant in the information security governance process, working with Business Analysts, Governance and … audit requirements. Contribute to the development of a Cybersecurity Operations Resource and Capacity planner managed through BDO's Azure DevOps environment. Oversee incident response, threat detection, and mitigation efforts You'll be someone with: A good understanding of monitoring frameworks eg MITRE ATT&CK and more »

primarily letting agents and landlords. The role encompasses active participation in the continuous rollout of Service Desk projects, supporting the Service Desk Manager and Infrastructure team as required. The IT Service Desk operates between the hours of 08:30 and 17:30 Monday to Friday … Level Agreements, both internally and externally, and handle any breaches by following escalation procedures. Escalate complex issues to the Service Desk Manager, Infrastructure Manager, or other relevant IT teams as necessary. Execute the starters, movers, leavers process, ensuring alignment with predefined group policies. Maintain … Knowledge of computer hardware systems. Familiarity with general operating systems and Office software. Technical Support/Problem Solving, incident management & request fulfilment skills Microsoft, Android and iOS systems and technology Working within a matrixed team Proactive problem more »

demonstrate our dedication to delivering bespoke security solutions that precisely meet our clients' unique needs. Key Responsibilities: As our newly appointed Security Operations Manager you will manage day-to-day security operations, ensuring the protection of all visitors, tenants, and assets. You will lead a dedicated friendly … and implement mitigation strategies. Regulatory Compliance: Stay abreast of security trends, technological advancements, and regulatory changes to continuously enhance security measures. Incident Response: Incident Management: Promptly respond to security incidents, ensuring de-escalation and safety for all involved. Investigations: Conduct thorough investigations, gather … response. You may also have experience in the following: Security Operations Specialist, Security Operations Head, Security Operations Administrator, Security Operations Chief, Cybersecurity Operations Manager, Information Security Operations Manager, IT Security Operations Manager, Network Security Operations Manager, Security Control Center Manager more »

to meet the changing expectations of customers and regulators. As a Senior SAP BI Developer,?you will work with the SAP BI Manager and other SAP Technical and Functional leads to deliver a cohesive SAP BI strategy, aligned to the wider Yorkshire Water IT Architecture … dynamic, changing environment and ability to communicate this to all technical and non-technical colleagues. A solid understanding of SAP Solution Manager relating to Release Management & Incident Management. Strong interpersonal, written and oral communication skills and ability to work within a team … oriented, collaborative environment. Creativity and lateral thinking; proven analytical and problem-solving capability. You will also benefit from having: 2-3 years experience of working technical knowledge gained in a complex or varied environment. Experience of using the following tools which will all be more »

regulatory compliance, we have an exiting opportunity for you. Within our dynamic and fast-paced team at allpay as a Payment Operations Manager, you will lead and develop the Payment Operations function. Our core valuescollaboration, agility, curiosity, and innovationare at the heart of everything we … accuracy, and meeting SLA and regulatory timeframes. Issue Resolution : Investigate operational issues or reconciliation breaks, implementing remedial actions and supporting incident management with third parties as needed. Procedure Ownership : Document and update procedures and processes, ensuring compliance with business, scheme, and regulatory … regulatory requirements. Communication Skills : Excellent written and verbal communication, able to engage with both financial and non-financial stakeholders. Problem Solving : Strong analytical and logical approach to problem-solving. Proactive Approach : Positive and proactive in driving change more »

Are you ready to be part of a dynamic team driving tomorrow's technology forward? We're seeking an IT Manager who has a background in Systems and Networking to join our growing Research and Development client based near Bristol. Key Responsibilities: Maintain and secure … Years experience Nice to Have Skills: Any of Network+, Security+, CCNA, DEVOPS, JUNOS, Salesforce or other recognised IT admin certification Knowledge of Cyber Incident response and Linux environments Non internet facing IT environments Computer Science Degree or any similar field Benefits: Competitive salary and promotions based … GP Opportunities for training and career development. Don't miss this chance to join a team dedicated to innovation and problem-solving using cutting-edge technology. If youre interested please get in touch with your latest CV now more »

SAP requirement Key Accountabilities:- Member of the BIS Team reporting to SAP Service Owner Provide Operational Support in the areas SAP BASIS, Solution Manager, BI, Java, SQL Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective … Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution of Major Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when … required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations Perform detailed planning & project management of implementation activities for updates & patching where more »

Are you passionate about collaborative working and problem solving? Do you enjoy using your technical skills to help teams work more effectively and get software into the hands of users more quickly? Are you looking for a new role in an organisation that treats … administration. Experience with automated testing and embedding this in CI/CD pipelines. Demonstrable experience in service support including troubleshooting and incident resolution. Experience in identification and tracking of risks and issues. Experience of knowledge sharing and mentoring junior members of the team. … requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Benefits Unlimited Pluralsight video learning access Access to Microsofts ESI training more »