16 of 16 Permanent Incident Manager Jobs

What you'll be doing: The Incident, Problem & Change Manager is a key role within the service desk/service operations function, responsible for leading the end-to-end management of major incidents, problem investigations, and change control processes across the Iomart service desk portfolio. The role ensures that service impacting issues are effectively managed, root causes are … to drive service stability and continuous improvement. The successful candidate will also participate in an on-call rotation to ensure 24/7 coverage of critical incidents. Key Responsibilities Incident Management Lead and coordinate the resolution of major and high-priority incidents, ensuring swift service restoration and minimal business impact. Chair major incident review calls and drive timely … updates to stakeholders, including senior leadership and customers. Ensure adherence to the incident management process, SLAs, and escalation protocols. Maintain detailed records of incident timelines, communications, and resolution outcomes. Problem Management Perform root cause analysis (RCA) on recurring or significant incidents, ensuring underlying issues are identified and addressed. Drive the implementation of long-term fixes and preventive measures More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the … Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets More ❯

Incident and Problem Manager ?? Newport (Hybrid Working) ?? £62,256 per annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while … external stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners More ❯

Hays are supporting a large business in the South Wales region to recruit a new permanent Incident and Problem manager. The role is hybrid 2/3 days per week on site and paying up to c70k + bonus. You'll also receive an extremely competitive pension, life assurance and annual pay reviews. This new role will lead the … governance and execution of incident and problem management processes, ensuring they align with organisational goals and industry best practices. You'll be responsible for driving service improvements through effective root cause analysis and corrective actions, while managing a team of internal staff and external partners. Your leadership will foster a high-performance culture focused on operational excellence and continuous … development. In the role you'll be responsible for: Governance & SLA Oversight: Lead partner compliance with incident and problem SLAs, acting as the client authority on RCAs and corrective actions. Incident Management: Ensure timely, best-practice incident handling to support swift resolution and reduce downtime. Vendor Performance: Participate in service reviews to assess SLA adherence, review RCAs More ❯

passionate innovators. Our objective remains unwavering: to elevate business communication to new heights. With ambitious growth plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the … across various platforms and regions, championing continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident management. You … delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. Incident Management Process Implementation: Create and implement a resilient incident management process to effectively tackle incidents across our various platforms. Incident Response, Resolution and Communication: Take the helm More ❯

Information Technology, Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing process improvements. … The successful candidate will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and gap analysis to improve … incident and problem management. Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts More ❯

Blue Rose Consulting Group is seeking an EOC (Enterprise Operations Center) Incident Manager/Watch Officer to lead and manage resolution of Major Incidents in a 24x7x365 federal operations environment. This position requires strong coordination skills, technical judgment, and the ability to manage incidents across multiple teams and systems. This is an On-Site role and is open … shift In this role, you will: Lead resolution of Major Incidents, coordinating across enterprise systems and teams Facilitate bridge calls and troubleshoot to restore services quickly Monitor and support Incident Management across environments Develop and maintain SOPs, troubleshooting guides, and contact databases Define and track performance metrics (MTTR, MTBF, repeat incidents) Provide daily SLA reporting and support CIO-level … briefings Maintain and update the knowledge base with incident and resolution data Identify areas for documentation and process improvement Manage ticket queues and escalations related to third-party dependencies Operate independently in high-pressure scenarios to ensure service continuity REQUIREMENTS: 3+ years in fault and performance monitoring (e.g., Netcool, AppDynamics, HP Ops Manager) 3+ years in incident More ❯

we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning We're looking for a hands-on Service Operations & Incident Manager to support a dynamic team managing platforms that power data-driven loyalty solutions for global partners. This is a high visibility role where you'll work across multiple … ensuring service stability, managing incidents, and driving continuous improvement. You'll work closely with a range of major loyalty partners, maintaining strong service performance, smooth partnership interactions, and seamless incident handling; requiring a mix of relationship management, technical understanding, and operational leadership. Please note: You must be able to attend our customer office in Warrington a few times per … month. Key responsibilities: Act as a frontline lead for service operations across partner-facing platforms Manage incident response end-to-end: triage, coordination, communication and resolution Run post-incident reviews, coordinate root cause analysis (RCAs) and support ongoing problem management Work across teams to track service stability, performance and improvement opportunities Collaborate with product and delivery teams to More ❯

Job Title: Service Desk & Incident Manager Location: Remote/Home-Based Salary: £35,000 – £45,000 per annum Join a Leading Healthcare Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support ticketing function. This … management Contribute to self-help content and customer resources Collaborate closely with the Customer Experience Team What We're Looking For: Proven experience in a service desk coordination or incident management role ITIL v4 knowledge and familiarity with Halo PSA or similar CRM systems Background in SaaS, healthcare IT, or ISO/Cyber Essentials+ environments Excellent communication and problem More ❯

Job Title: Service Desk & Incident Manager Location: Remote/Home-Based Salary: £35,000 – £45,000 per annum Join a Leading Healthcare Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support ticketing function. This … management Contribute to self-help content and customer resources Collaborate closely with the Customer Experience Team What We're Looking For: Proven experience in a service desk coordination or incident management role ITIL v4 knowledge and familiarity with Halo PSA or similar CRM systems Background in SaaS, healthcare IT, or ISO/Cyber Essentials+ environments Excellent communication and problem More ❯

Critical Incident Manager/Service Manager (DV Cleared) We are looking for an experienced Critical Incident Manager/Service Manager with DV clearance to join a leading organization for a 12 -month contract based in Feltham, UK . This is an exciting opportunity for someone who thrives in high-pressure environments and is passionate … provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years of incident management and service delivery experience. Strong Excel and data analysis skills, with the ability to interpret complex data. Experience with ITIL v4 , networking , and vendor management is desirable. Proven More ❯

Our Arlington VA based client is looking for Incident Manager III. If you are qualified for this position, please email your updated resume in word format to Responsibilities: - Correlating incident data to identify specific trends in reported incidents - Recommending defense in depth principles and practices (i.e. Defense in Multiple Places, layered defenses, security robustness, etc.) - Performing Computer … Network Defense incident triage to include determining scope, urgency, and potential impact - Researching and compiling known resolution steps or workarounds to enable mitigation of potential Computer Network Defense incidents within the enterprise - Applying cybersecurity concepts to the detection and defense of intrusions into small, and large-scale IT networks, and conduct cursory analysis of log data - Monitoring external data … sources to maintain currency of Computer Network Defense threat condition and determine which security issues may have an impact on the enterprise - Identifying the cause of an incident and recognizing the key elements to ask external entities when learning the background and potential infection vector of an incident, - Receiving and analyzing network alerts from various sources within the More ❯

Description: Incident Manager III to perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services. This is a shift position (M-F EST). Eligibility: Must be a US Citizen Must have an active TS/SCI clearance Must be able to obtain DHS Suitability prior to starting employment 5+ … years of directly relevant experience in cyber incident management or cybersecurity operations Responsibilities Include: Correlating incident data to identify specific trends in reported incidents Recommending defense in depth principles and practices (i.e. Defense in Multiple Places, layered defenses, security robustness, etc.) Performing Computer Network Defense incident triage to include determining scope, urgency, and potential impact Researching and … external data sources to maintain currency of Computer Network Defense threat condition and determine which security issues may have an impact on the enterprise Identifying the cause of an incident and recognizing the key elements to ask external entities when learning the background and potential infection vector of an incident, Receiving and analyzing network alerts from various sources More ❯

PROGRAM DESCRIPTION: The DHS's Hunt and Incident Response Team (HIRT) secures the Nation's cyber and communications infrastructure. HIRT provides DHS's front line response for cyber incidents and proactively hunting for malicious cyber activity. MicroSys performs HIRT investigations to develop a preliminary diagnosis of the severity of breaches. MicroSys provides HIRT remote and onsite advanced technical assistance … proactive hunting, rapid onsite incident response, and immediate investigation and resolution using host-based and network-based cybersecurity analysis capabilities. JOB DESCRIPTION: Cyber Incident Manager (IMG) Responsibilities: • Researching and compiling known resolution steps or workarounds to enable mitigation of potential Computer Network Defense incidents within the enterprise • Applying knowledge of the tactics, techniques, and procedures of various … SANS, Security Focus) to maintain currency of Computer Network Defense threat condition and determine which security issues may have an impact on the enterprise • Identifying the cause of an incident and recognizing the key elements to ask external entities when learning the background and potential infection vector of an incident • Receiving and analyzing network alerts from various sources More ❯

SANS, Security Focus) to maintain currency of Computer Network Defense threat condition and determine which security issues may have an impact on the enterprise • Identifying the cause of an incident and recognizing the key elements to ask external entities when learning the background and potential infection vector of an incident • Receiving and analyzing network alerts from various sources … work week) Required Skills: • U.S. Citizenship • Must have an active TS/SCI clearance • Must be able to obtain DHS Suitability • 2+ years of directly relevant experience in cyber incident management or cybersecurity operations • Knowledge of incident response and handling methodologies • Knowledge of the NCCIC National Cyber Incident Scoring System to be able to prioritize triaging of … incident • Knowledge of general attack stages (e.g., foot printing and scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks, etc.) • Skill in recognizing and categorizing types of vulnerabilities and associated attacks • Knowledge of basic system administration and operating system hardening techniques • Knowledge of Computer Network Defense policies, procedures, and regulations • Knowledge of different operational threat More ❯

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking More ❯