1 to 25 of 34 Permanent Incident Manager Jobs

Our client is seeking an IT Major Incident Manager for a contract opportunity. The primary purpose of the Major Incident Manager role is to ensure that impacting incidents are managed effectively and professionally, resulting in the restoration of normal service quickly, efficiently and with minimal impact to customer service. Acting as a point of contact for … incoming incident escalations, the Incident Manager will be responsible for executing contact during an incident response scenario to guide and assist in the identification, escalation, and remediation of threats and incidents. This individual works closely with the Incident Owner as an incident lead and primary technical resource. The Incident Manager must possess … strong problem solving, analytical and time management skills. They should also be able to apply organizational, critical thinking and oral and written communication skills. The Incident Manager will be an effective team player and leader who can work independently when necessary. Attention to detail and strong crisis management skills are critical to this position. Key Responsibilities:Manage technology More ❯

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned … problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through effective problem management. *Facilitate root cause analysis and methodologies. *Ensure effective problem resolution through collaboration. *Ensure accurate … guidance to resolution teams. *Provide reports and metrics on problem activities. *Audit problem activities. *Continuously improve problem processes by identifying, proposing, and implementing improvements. Background Senior IT Problem & Major Incident Manager Knowledge, Sills and Experience: *Experience in the Problem Management practice, 5+ years preferred. *Experience in Major Incident Management and Critical Situation Management , 7+ years preferred. *Certified More ❯

Cyber Incident Manager 60,000 - 70,000 + bonus + extensive benefits Full Time/Permanent Hybrid/West Midlands - 1 day a month in the office The Role and Company: I am looking for a driven Cyber Incident Manager to join a large nationally recognised brand head quartered in the West Midlands. As the Cyber … Incident Manager you will be responsible for protection of system assets and people from Cyber Security threats. You will work as part of a world class Cyber Security Incident Response Team ensuring that the business is prepared to respond in a coordinated manner to any Cyber Security incidents the organisation may face. We are ideally looking for … someone Midlands based who can be on site in Warwickshire 1 day a month on average. Key Responsibilities: Lead and mentor a small but growing team of Incident Responders. Lead the coordination of incident response efforts related to Cyber Security incidents. Plan and deliver incident readiness activities such as exercises. Facilitate and manage relationships with required stakeholders. More ❯

Cyber Incident Manager £60,000 - £70,000 + bonus + extensive benefits Full Time/Permanent Hybrid/West Midlands - 1 day a month in the office The Role and Company: I am looking for a driven Cyber Incident Manager to join a large nationally recognised brand head quartered in the West Midlands. As the Cyber … Incident Manager you will be responsible for protection of system assets and people from Cyber Security threats. You will work as part of a world class Cyber Security Incident Response Team ensuring that the business is prepared to respond in a coordinated manner to any Cyber Security incidents the organisation may face. We are ideally looking for … someone Midlands based who can be on site in Warwickshire 1 day a month on average. Key Responsibilities: Lead and mentor a small but growing team of Incident Responders. Lead the coordination of incident response efforts related to Cyber Security incidents. Plan and deliver incident readiness activities such as exercises. Facilitate and manage relationships with required stakeholders. More ❯

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow … between Service Delivery Managers and Recovery. Please note you must be eligible to gain security clearance and NI access. The Role As a Major Incident Manager you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and … implementing process and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to resolution * Coordination and communication throughout the incident life cycle * Facilitate conference calls where necessary * Escalate where appropriate * Verification of resolution details * Production of Management Incident More ❯

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow … between Service Delivery Managers and Recovery. Please note you must be eligible to gain security clearance and NI access. The Role As a Major Incident Manager you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and … implementing process and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to resolution * Coordination and communication throughout the incident life cycle * Facilitate conference calls where necessary * Escalate where appropriate * Verification of resolution details * Production of Management Incident More ❯

Major Incident ManagerAkkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service … Delivery Managers and Recovery. Please note you must be eligible to gain security clearance and NI access. The RoleAs a Major Incident Manager you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and … service improvements across the team.The Responsibilities* Managing high-priority incidents through to closure* Verify Priority and reallocate as necessary* Determine incident severity* Ensure appropriate and timely progression through to resolution* Coordination and communication throughout the incident life cycle* Facilitate conference calls where necessary* Escalate where appropriate* Verification of resolution details* Production of Management Incident Information* Manage the More ❯

you fluent in English, analytic, flexible, energized by accelerated action, compliance and process improvement focused? Well, this may be the role for you. Position in the organization: The Major Incident Manager: Business Protection and Technology Assurance (BPTA) is a member of the ESI Incident Management Team (EIM) within ADP's Global Security Organization (GSO). RESPONSIBILITIES As … a Major Incident Manager, you will act as a single point of contact in the EIM team during a reported incident and will work with the following teams: business unit (BU) management and Incident Response Teams, ADP Global Security Organization (GSO), GETS, GPT, Communications and Privacy and Legal teams to drive and execute activities within the … framework of the major incident response process. You will need to work within the EIM framework and assist in making decisions based on established ADP policies and standards with respect to incident reporting, internal escalations and internal notifications, as well as maintain, review and update the Incident Response Procedures (Playbooks/SOPs). The duties performed as More ❯

Group (Business) Incident Manager £550/day inside IR35 4 months contract Remote (UK-based) Overview We are seeking an experienced Group (Business) Incident Manager to join the Service Management team within our client, a large financial services firm. This role will play a key part in managing business-critical incidents across the organisation, ensuring timely … resolution, effective communication, and continuous improvement of incident processes. Key Responsibilities Lead or support the management of Bronze and Silver incidents, ensuring effective and timely service restoration. Collaborate with technical and business teams to minimise customer and operational impact. Provide timely and accurate updates to business stakeholders via appropriate channels. Ensure escalations are handled in line with policies. Facilitate … and document Post Incident Reviews (PIRs), including root cause analysis and action tracking. Monitor tools such as ServiceNow, Teams channels, and Downdetector for early incident detection. Support enhancements to the Group Incident Management Procedure & Framework. Drive continuous improvement across the Service Management function. Deliver accurate and relevant management reporting. Participate in OOH/Standby support for incidents More ❯

a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career Job Description We are looking for a Major Incident Manager to join our team on a permanent basis to drive forward our delivery capability and deliver the optimum solutions to the clients. Based in Leeds this is … and training across multiple business areas. The role is primarily Leeds based however you?may be expected to work at our client locations as and when required. The Major Incident Manager will ensure SLA/KPI targets are being achieved and the contracted scope of services are being delivered efficiently within an ITIL framework. The candidate will ensure … IT Incidents & take full ownership of facilitating the restoration of service following of Major Incidents within the agreed SLA's in a multi-supplier environment. Setup and distribute Major Incident Communication during the major incident life cycle, until resolution and ensure progress on incidents is continually assessed, making appropriate interventions, directing and facilitating resolution activity Update ITSM toolset More ❯

Incident & Problem Manager Location: Belfast To be considered for an interview, please make sure your application is full in line with the job specs as found below. - Hybrid An excellent opportunity has arisen for an experienced Incident & Problem Manager to join a global organisation, working within a collaborative IT Operations function. This role offers the chance … and resilience of IT services delivered across the business. The Role Reporting to the IT Operations Team Lead, the successful candidate will be a key point of accountability for incident and problem management . Working closely with internal teams and external suppliers, they will coordinate all related activities, drive service improvements, and ensure compliance with established policies and processes. … approach to investigating root causes and implementing preventative measures across people, processes and technology. Track performance metrics and KPIs, producing regular reports to highlight progress and areas for improvement. Incident Management Take ownership of major IT incidents, coordinating resolution and recovery activities with speed and precision. Act as the central point of communication between IT teams and the business More ❯

Blue Rose Consulting Group is seeking an EOC (Enterprise Operations Center) Incident Manager/Watch Officer to lead and manage resolution of Major Incidents in a 24x7x365 federal operations environment. This position requires strong coordination skills, technical judgment, and the ability to manage incidents across multiple teams and systems. This is an On-Site role and is open … shift In this role, you will: Lead resolution of Major Incidents, coordinating across enterprise systems and teams Facilitate bridge calls and troubleshoot to restore services quickly Monitor and support Incident Management across environments Develop and maintain SOPs, troubleshooting guides, and contact databases Define and track performance metrics (MTTR, MTBF, repeat incidents) Provide daily SLA reporting and support CIO-level … briefings Maintain and update the knowledge base with incident and resolution data Identify areas for documentation and process improvement Manage ticket queues and escalations related to third-party dependencies Operate independently in high-pressure scenarios to ensure service continuity REQUIREMENTS: 3+ years in fault and performance monitoring (e.g., Netcool, AppDynamics, HP Ops Manager) 3+ years in incident More ❯

Incident Manager - III Supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services. We are seeking a Cyber … Case Manager to support this critical customer mission. Responsibilities: • Correlating incident data to identify specific trends in reported incidents • Recommending defense in depth principles and practices (i.e. Defense in Multiple Places, layered defenses, security robustness, etc.) • Performing Computer Network Defense incident triage to include determining scope, urgency, and potential impact • Researching and compiling known resolution steps or … external data sources to maintain currency of Computer Network Defense threat condition and determine which security issues may have an impact on the enterprise • Identifying the cause of an incident and recognizing the key elements to ask external entities when learning the background and potential infection vector of an incident, • Receiving and analyzing network alerts from various sources More ❯

Our Arlington VA based client is looking for Incident Managers. If you are qualified for this position, please email your updated resume in word format to Incident Manager Responsibilities: Correlating incident data to identify specific trends in reported incidents Recommending defense in depth principles and practices (i.e. Defense in Multiple Places, layered defenses, security robustness, etc. … Performing Computer Network Defense incident triage to include determining scope, urgency, and potential impact Researching and compiling known resolution steps or workarounds to enable mitigation of potential Computer Network Defense incidents Applying knowledge of the tactics, techniques, and procedures of various criminal, insider, hacktivist, and nation state threat actors to identify and validate threats - Applying cybersecurity concepts to the … sources (e.g., Computer Network Defense vendor sites, Computer Emergency Response Teams CERTs , SANS, Security Focus) to maintain currency of Computer Network Defense threat conditions Identifying the cause of an incident and recognizing the key elements to ask external entities when learning the background and potential infection vector of an incident, Receiving and analyzing network alerts from various sources More ❯

Our Arlington VA based client is looking for Incident Manager III. If you are qualified for this position, please email your updated resume in word format to Responsibilities: - Correlating incident data to identify specific trends in reported incidents - Recommending defense in depth principles and practices (i.e. Defense in Multiple Places, layered defenses, security robustness, etc.) - Performing Computer … Network Defense incident triage to include determining scope, urgency, and potential impact - Researching and compiling known resolution steps or workarounds to enable mitigation of potential Computer Network Defense incidents within the enterprise - Applying cybersecurity concepts to the detection and defense of intrusions into small, and large-scale IT networks, and conduct cursory analysis of log data - Monitoring external data … sources to maintain currency of Computer Network Defense threat condition and determine which security issues may have an impact on the enterprise - Identifying the cause of an incident and recognizing the key elements to ask external entities when learning the background and potential infection vector of an incident, - Receiving and analyzing network alerts from various sources within the More ❯

PROGRAM DESCRIPTION: The DHS's Hunt and Incident Response Team (HIRT) secures the Nation's cyber and communications infrastructure. HIRT provides DHS's front line response for cyber incidents and proactively hunting for malicious cyber activity. MicroSys performs HIRT investigations to develop a preliminary diagnosis of the severity of breaches. MicroSys provides HIRT remote and onsite advanced technical assistance … proactive hunting, rapid onsite incident response, and immediate investigation and resolution using host-based and network-based cybersecurity analysis capabilities. JOB DESCRIPTION: Cyber Incident Manager (IMG) Responsibilities: • Researching and compiling known resolution steps or workarounds to enable mitigation of potential Computer Network Defense incidents within the enterprise • Applying knowledge of the tactics, techniques, and procedures of various … SANS, Security Focus) to maintain currency of Computer Network Defense threat condition and determine which security issues may have an impact on the enterprise • Identifying the cause of an incident and recognizing the key elements to ask external entities when learning the background and potential infection vector of an incident • Receiving and analyzing network alerts from various sources More ❯

Summary Job Reference: VR130925 Job Title: IT Incident and Problem Manager Annual Salary/Benefits: plus excellent benefits (Bonus, Pension, Annual Leave etc) Location: Belfast City Centre, hybrid (3 days onsite, 2 days WFH For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. - choose your WFH days) Client … Private sector - Finance Contract: Permanent, full-time (37.5 hours pw, typically Mon-Fri/8.30-5) IT Incident and Problem Manager - Overview Reporting to the IT Operations Team Lead, the IT Incident & Problem Manager will work as part of a team responsible for the operational execution of the Incident & Problem Management Policies, to ensure that … the organisation remains fully accountable and in control of incident and problem management. Working with internal teams and external suppliers, you will co-ordinate all incident and problem management activities to proactively prevent problems from occurring, resolve existing problems, thus improving service quality and stability. Role Responsibilities: Problem Management Manage the problem record lifecycle in accordance with the More ❯

Experienced Group (Business & IT) Incident Manager required for financial services client. The role is focused on managing and coordinating high-impact incidents, driving service restoration, and ensuring clear communication with stakeholders. You will also play a key role in continuous improvement, enhancing processes to improve resilience, efficiency, and customer/colleague experience. Key Responsibilities Lead or support Senior … Group and Major Incident Managers on Bronze and Silver incidents, ensuring effective and timely service restoration. Coordinate with technical and business teams to minimise customer and operational impact. Provide timely updates to stakeholders on incident status, service impact, and recovery timelines. Ensure appropriate escalations are undertaken in line with policies. Run and document Post Incident Reviews (PIRs … learned. Produce accurate, timely, and relevant management reporting. Proactively monitor tools such as ServiceNow, Teams channels, and Downdetector to enable early detection of incidents. Contribute to enhancements in the Incident Management framework and support continual service improvement initiatives. Prioritise competing demands in a fast-moving environment. Provide out-of-hours/standby support for incidents and major IT releases More ❯

As an Incident & Problem Manager at Evri, you will play a pivotal role in governing IT Incidents and Problems to minimise disruption across the business. You will take ownership of the Major Incident process (P1/P2) as well as lower-level incidents (P3/P4), ensuring swift recovery of services, clear communication, and a consistent customer … first focus. In addition, you will drive the Problem Management process, delivering Post Major Incident Reports, root cause analysis, and Service Improvement Plans to reduce incident volumes and improve overall system stability. This role is critical to protecting Evri from the financial and operational impact of IT outages, and you will work collaboratively with IT teams, business stakeholders … plans for future growth and we would love to give you the opportunity to grow with us! Interested? Take a look below to understand what youll be doing as Incident/Problem Manager: Owning and governing the Incident Management process, ensuring it is fit-for-purpose and supports SLA achievement. Leading recovery of high-profile, complex Major More ❯

Major Incident and Problem ManagerBridgend - hybrid 3 days a weekBenefits include 10% pension, private medical, annual bonusCPS Group are supporting a leading financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business.This is a key role in the ITSM team and will be integral … the region of £40- 60k depending on experience within similar roles. The Role:Manage high-priority and major incidents through to resolution.Assess business impact and urgency of incidents.Accurately document incident recovery processes.Support incident reviews, planning meetings, and action tracking.Assist in root cause analysis and problem investigations.Maintain and update incident and problem tickets.Follow Problem Management processes during post … incident reviews.Generate reports with key metrics for incident and problem management.Assist in proactively identifying potential issues.Drive and implement continuous service improvement initiatives.Skills/experience:Experience within a similar Incident and Problem Management roleStrong background within IT Service ManagementITIL Foundation certificationExcellent communication and stakeholder engagementStrong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood - CPS Group More ❯

Position Overview: The Service Desk Incident Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL best practices and ServiceNow to ensure ticket queues are efficiently managed and service level agreements are met. This position supports seamless IT operations and contributes to improved user experiences across supported environments. Key Responsibilities: Oversee and … manage the flow of service requests and incidents using ITIL-based practices. Utilize ServiceNow to monitor ticket progress and maintain incident documentation. Ensure timely problem recognition, research, isolation, resolution, and follow-up steps. Resolve routine issues independently and escalate complex issues to Tier 2 or supervisory staff. Collaborate with Service Desk Leads and IT teams to prioritize and coordinate … enhance the service desk operation with a focus on user experience and IT process improvement. Train and provide guidance to junior personnel as needed. Maintain efficiency and performance in incident management across enterprise support environments. Required Qualifications: • Experience: Minimum of 5 years in IT support or help desk operations • Education: Bachelor's degree OR High School Diploma with an More ❯

how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is pioneering a whole new approach to incident response. This isn't your typical SOC/CERT role: our combined fire team approach team is built on cutting-edge research and designed to drive change, resilience, and … seen before. Here, you'll be part of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won't just work on Incident Management; you'll help improve how it's done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the boundaries of what's … in innovative projects that allow you to bring your ideas to life, help shape the future of cybersecurity while developing new capabilities that enhance our operations. About the role: Incident Response and Leadership Lead incident management activities in response to all high priority cyber-security incidents, with the ability to remain calm and focused during crisis situations. Ability More ❯

global basis, the resilience of operations has become a board level issue. Responsibilities You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat hunting as well as … uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding in the darkest corners of … award-winning vendor relationships, we can do whatever it takes - from improving the security of a single component to delivering a holistic security and privacy program. As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory More ❯

global basis, the resilience of operations has become a board level issue. Responsibilities You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat hunting as well as … uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding in the darkest corners of … award-winning vendor relationships, we can do whatever it takes - from improving the security of a single component to delivering a holistic security and privacy program. As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory More ❯

global basis, the resilience of operations has become a board level issue. Responsibilities You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat hunting as well as … uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding in the darkest corners of … award-winning vendor relationships, we can do whatever it takes - from improving the security of a single component to delivering a holistic security and privacy program. As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory More ❯