related disciplines. 3+ years (within the last 6) providing helpdesk or end-user support, including account creation, troubleshooting, and user onboarding. Experience with helpdesk tracking/ticketing software (e.g., Jira, GitLab, ServiceNow, Remedy). Familiarity with Agile/DevSecOps practices and collaboration tools (e.g., Jira, Confluence, GitLab). Experience documenting solutions, FAQs, troubleshooting guides, and maintaining knowledge management More ❯
RTM Systems Engineer - Location: Springfield, VA Security Clearance: TS/SCI Required ABOUT THE ROLE The ideal RTM Systems Engineer combines systems engineering discipline with hands-on expertise in JIRA and Confluence to ensure accurate taxonomy, traceability, and synchronization across complex development efforts. This role requires someone who thrives at the intersection of governance, technical rigor, and coordination across … multiple programs and stakeholders.The RTM Systems Engineer creates and maintains accurate records in JIRA and Confluence of past, existing and planned development work in the form of Solution Epic Light Weight Business Cases, Solution Epic Minimum Viable Product Functions, Program Epic Light Weight Business Cases, and Program Epic Minimum Viable Product Functions and Features. DUTIES Ensures all elements of … this taxonomy are linked correctly in parent-child relationships and that all dependencies are reflected in the appropriate JIRA fields, along with the correct Tags and Labels for each record. Ensures that all team members operate on a set of common principles: a fixed schedule, an increment every two weeks, a common PI length, a known velocity using SAFe More ❯
Onsite Location: Springfield, VA Clearance Required: Active TS/SCI Waypoint's client is seeking an RTM Systems Engineer who combines systems engineering discipline with hands-on expertise in JIRA and Confluence to ensure accurate taxonomy, traceability, and synchronization across complex development efforts. This role sits at the intersection of governance, technical rigor, and cross-program coordination, ensuring consistent … recordkeeping and alignment to SAFe Release Train Management (RTM) practices. The RTM Systems Engineer will be responsible for creating and maintaining accurate records in JIRA/Confluence across Solution Epics, Program Epics, and Features, while ensuring traceability, dependencies, and documentation are properly managed to support enterprise development efforts. Responsibilities Ensure all taxonomy elements (Solution Epics, Program Epics, Features) are … specifications. Experience integrating development efforts across multiple systems/segments. Desired Experience leading tasks for modifying complex application programs from specifications and Discrepancy Reports. Deep expertise configuring and governing JIRA/Confluence records, and ensuring traceability. Experience translating requirements into Solution/Program Epics and Features with acceptance criteria aligned to SAFe/RTM practices. Familiarity with dependency tracking More ❯
public sector efficiency and effectiveness. Responsibilities: • Design & Develop: Implement and support robust cloud initiatives tailored to customer needs. • Collaborate: Work within an Agile team to maintain program-owned applications (JIRA, Atlassian, BitBucket, RocketChat). • Innovate: Serve as a subject matter expert (SME) to define network requirements and optimize user metrics. • Maintain: Oversee infrastructure patching and OS baseline hardening for … CompTIA Security+ certification required. • Strong Linux expertise and familiarity with infrastructure management best practices. • 2+ years of experience with Amazon Web Services (AWS). • Proficiency in Agile collaboration tools (JIRA, Confluence, RocketChat). • Active TS/SCI Clearance with CI Polygraph. Preferred Skills: • Experience with cloud-based architectures and other cloud vendors. • Understanding of automated testing and monitoring processes. More ❯
downstream queries. • Apply Agile/Scrum principles to plan, prioritize, and deliver project milestones efficiently within dynamic mission timelines. • Implement and maintain project management best practices using Atlassian tools (Jira, Confluence) for tracking progress, managing backlogs, and documenting outcomes. • Manage AI/ML model development activities using industry best practices for model versioning, performance monitoring, and governance. • Develop and … to technology development and delivery. Strong technical understanding of AI/ML principles, data analytics, and associated development tools (e.g., PyTorch, TensorFlow, Amazon Bedrock). Proficiency in Atlassian tools (Jira, Confluence) for project tracking and collaboration. Excellent communication, leadership, and stakeholder engagement skills. Ability to work independently and manage multiple projects in a high-visibility, fast-paced environment. Active More ❯
Scrum workflow and Kanban • Strong problem solving and analytical skills • Ability to lead and facilitate all Agile ceremonies (standups, sprint planning, retrospectives). Desired Skills: • SAFe Scrum Master certification • Jira - issue tracking and agile project management, or similar tool • Ability to work collaboratively with cross functional teams • Familiar with Agile project tools Verison1/Agility or JiraMore ❯
Scrum workflow and Kanban Strong problem solving and analytical skills Ability to lead and facilitate all Agile ceremonies (standups, sprint planning, retrospectives). Desired Skills: SAFe Scrum Master certification Jira - issue tracking and agile project management, or similar tool Ability to work collaboratively with cross functional teams Familiar with Agile project tools Verison1/Agility or JiraMore ❯
RM works with Contractor/Industry Partner software vendors, feature support engineers and product owners to synchronize efforts and ensure the capture of all vendor work into the appropriate JIRA and Confluence records. The RM maintains multiple release train and cadence schedules under an over-arching NGA Solution Train across multiple segments where necessary to ensure dependencies are satisfied … development and integration Willing to work 100% Onsite in Springfield, VA. Must have Release Train Management Experience in the Intelligence Community, preferably with supporting the NGA Extensive experience using JIRA and CONFLUENCE. Desired Experience in NSG Tasking, Processing, Exploitation, and Dissemination (TPED) mission and the systems that enable that mission Desired Experience leading teams for modifying complex applications programs … Certified SAFe 6.0 Practice Consultant Proven SAFe 6.0 leader with experience orchestrating value delivery across software, hardware, and firmware to achieve mission outcomes. Possess deep experience configuring and governing JIRA/Confluence records, enforcing parent-child relationships, applying standardized tags/labels, and ensuring end-to-end traceability. Demonstrate skill in translating requirements into Solution/Program Epics and More ❯
and CSS. Utilize Adobe Creative Cloud tools and, where applicable, AWS for development tasks. Work independently and efficiently within an agile software development environment, utilizing tools and practices like JIRA, Confluence, GitHub, unit testing, and Jenkins (preferred). Collaborate within a small, fast-paced agile team, participating in daily standups, technical discussions, retrospectives, and customer meetings. Build functional user … interface design mockups in partnership with mission partners/end-users. Rapidly develop prototypes to gather feedback and implement iterations based on stakeholder input. Manage tasks and stories in JIRA, keeping progress updated and ensuring deliverables align with project timelines. Contribute to technical discussions, forums, and collaborative efforts to enhance product performance and user experience. Qualifications Required Qualifications: Experience …/end users • Experience quickly building prototypes to facilitate mission partner feedback and make iterations based off that feedback for a desired solution • Experience using agile dev tools & practices JIRA including keeping your stories/tasks up-to-date Confluence Unit testing GitHub Jenkins (desired) daily standup to effectively communicate status participating in technical discussions, forums, retrospectives participating in More ❯
at a customer facility. What you will do User Support Respond to incoming requests, inquiries, and technical issues from end-users through various channels (i.e. phone calls, instant messaging, Jira ticketing system) Provide clear, friendly and effective communication to assist users to resolve their issues Issue Resolution Troubleshoot end-user issues by diagnosing the root cause and providing an … appropriate solution Escalate issues to higher-level support, if necessary Incident Management Record and track incidents and service requests using the Jira ticketing system Ensure that issues are properly documented, categorized, prioritized and resolved within defined Service Level Agreements (SLAs) Technical Knowledge Maintain a strong understanding of the organization's infrastructure, systems, applications and processes to be able to … organization Ability to communicate technical information in a clear and understandable manner is crucial Proven problem-solving skills to identify issues, analyze data, and make informed decisions Experience with JIRA ticketing process and reporting capabilities or similiar service desk software What we'd like you to have Basic understanding of business intelligence suites (Tableau, PowerBI, COGNOS, etc.) desired Basic More ❯
AP 2025 IRAD projects • Plan, coordinate, lead program increments across all AP 2025 IRAD projects • Manage workflows 1) within teams, 2) between teams, and 3) across work centers using Jira Scrum and Kanban boards • Increase throughput by identifying constraints, mitigate dependencies causing bottlenecks, and reducing wait time • Identify opportunities to standardize recurring processes • Schedule and lead program increment (PI … planning and backlog reviews • Experience with managing and pruning backlog • Facilitate project leads with time phasing milestones and develop/map epics, features, stories to milestones • Creates Confluence and Jira templates for project leads • Coordinate multiple agile teams to ensure alignment with agile practices • Drive continuous improvement by enhancing processes, removing impediments, and optimizing value delivery • Act as a … resolution and improvement recommendations with strong time management skills. • Minimal (10%) travel to Government locations within U.S. Enterprise Req Skills Systems engineering, secret clearance, DOORS, CAMEO, SYSML, UML, Agile, jira, scrum, documentation, hardware tests, software tests Principal Systems Engineer: Bachelor's Degree in a STEM (Science, Technology, Engineering or Mathematics) discipline from an accredited university and 5 years of More ❯
and CI/CD pipelines Proven ability to lead design efforts in dynamic environments where requirements are fluid Experience with data-driven engineering practices using tools like Kibana, Grafana, JIRA, or similar Extensive leadership experience, including definition of software requirements Experience in Agile Development process Experienced in writing detailed test plans and procedures Excellent written and verbal communication skills … Key Skills and Experience Needed: SOFTWARE DEVELOPMENT, TECHNICAL LEADERSHIP, GOOGLE TEST, KIBANA, GRAFANA, WRITING TEST PLANS, JIRA, COMMUNICATION SKILLS, ANALYTICAL SKILLS Language Skills: Interpersonal skills to effectively work with internal peers as well as working effectively with suppliers and customers Ability to effectively present information in team meetings and design reviews, as needed Other Abilities: Ability to communicate clearly More ❯
of technical troubleshooting, effective communication and customer service and the ability to advise continues improvements to the applications' usability and performance. Documents and tracks customer incidents and requests via JIRA ticketing management system, updating troubleshooting and resolution efforts, and efficiently escalating tickets to appropriate teams when applicable Is responsible for receiving and tracking the trouble tickets, assigns them to … to ensure continuity of business operations Offer clear instructions and workarounds for resolving common issues Maintain clear and concise and accurate documentation of support activities and incident resolution in JIRA Provide end user training on use of new applications to users and new helpdesk personnel Work closely with other IT teams (network, systems, application support) to resolve issues and More ❯
doesn't have to be that way - especially in complex, fast-moving environments like ours. Your job: extend that momentum. This isn't about moving cards or enforcing perfect Jira fields. It's about reducing noise, cutting unnecessary overhead, and focusing energy where it actually moves the needle for delivery - especially when teams are under pressure, timelines shift, or … a distraction. No theory. Just proven results in high-pressure environments. You know the difference between "value-add" and "paperwork." You'll instinctively cut what doesn't matter (e.g., Jira formatting debates) and double down on things that help leaders see, act, and deliver. You're comfortable in ambiguity - you don't wait for perfect process; you adapt. You … dashboards that inform leadership decisions. Mandatory Skills: Proven Experience Driving Delivery Momentum in High-Pressure Agile Environments Proven Cross-Functional Collaboration & Alignment Creation (Product, QA, Configuration Teams) Desired Skills: JIRA, Confluence DTS offers excellent compensation package. Contact: Kuldeep Singh Team Lead Digital Technology Solutions More ❯
large complex System of Systems or Service Oriented Architecture environments residing in cloud, on premise, or hybrid infrastructures. Experience with and understanding of systems engineering lifecycle. Experience in Confluence, JIRA and SAFe Agile practices. Senior level experience in helping organizations make data-driven decisions by providing real-time insights into business operations performance indicators and other metrics … data visualization Certifications in Tableau and other Business Intelligence tools e.g., Oracle NetSuite, Manta etc. Working knowledge of Model-Based Systems Engineering, processes, tools, and languages, e.g., CAMEO and Jira Demonstrated experience applying and implementing Agile methodologies, e.g., SAFe Agile Desired: Master's degree in Systems Engineering or in a related technical or scientific fields such as Engineering, Physics More ❯
Monitor project performance metrics and analyse trends to support continuous improvement. Coordinate stakeholder communications and facilitate project reviews and lessons-learned sessions. Administer project management tools (e.g., MS Project, JIRA, Trello, Power BI) and provide user support. Assist in the development of PMO standards, templates, and tools to enhance delivery capability. What we are looking for: Previous experience as … management methodologies such as Agile, Waterfall, or Hybrid. Bachelor s degree in Business, Project Management, or related field. Skilled in project management and reporting tools such as MS Project, JIRA, or Power BI. Strong attention to detail and excellent organisational and time management skills. A project management certification (e.g. PRINCE2, PMP, AgilePM) is desirable but not essential. What s More ❯
Web Solutions, Software, Systems Integration; Enterprise (Internal) & Customer Facing (API/Portal/Systems Integration) Projects; Stakeholder Engagement, Budgets, Issues, Risk, Change, Resource Management; PRINCE II, AGILE/SCRUM; JIRA, MS Project. Permanent, West London/Hybrid (3/2), c£80k +Benefits Lead Project Manager required by mid-sized global b2b services organisation focussed on the delivery of … production of internal enterprise systems Liaise with external clients/partners to oversee API/systems integration work Create, manage and keep all project documentation up to date in JIRA/MS Project etc Plan to build a small team of BAs and PMs to support onwards initiatives This is a Lead Project Management role which requires the individual More ❯
Leicester, City of Leicester, Leicestershire, United Kingdom Hybrid / WFH Options
RedTech Recruitment Ltd
writing and executing test cases and working to test plans Ability to grasp complex systems and learn quickly Clear communication skills and a collaborative approach Beneficial experience: SQL, XML, Jira, Jenkins, relational databases, or web services An interest in working on large-scale, business-critical software systems would be an advantage Responsibilities for Junior Test Engineer Testing complex software …/Systems Test Engineer/Test Analyst/Test Automation Engineer/Software Quality Engineer/Graduate Software Engineer/Test Technician/SpecFlow/TestComplete/Selenium/Jira/Jenkins/SQL/XML/Web Services/Relational Databases/Software Testing/Computer Science/Software Engineering/Information Security/IT Security More ❯
Work closely with senior engineers, architects, financial managers, and data strategists across the NGA enterprise. • Tools of the Trade: Gain hands-on experience with best-in-class tools like Jira, Confluence, Cameo, DOORS Next Gen, Baseline Management System, and ServiceNow. Education and Experience Required : Bachelor's degree or higher in Engineering, Computer Science, Information Technology, Management Information Systems, or … Architecture Artifacts (e.g., DoDAF Architecture Views - Service and System) Hands-on experience with the NGA RFC process Knowledge of Government Financial Management systems and workflows Hands-on experience with Jira and Confluence Training, certification, and hands-on experience with SAFe Agile Basic understanding of Digital Engineering/Model Based System Engineering concepts Experience with Business Process Engineering Experience facilitating More ❯
and code to meet security scans and security implementation guidelines (e.g. STIGs). 5+ years of hands-on experience standing up, configuring, and/or maintaining environments Experience with JIRA, Git and Confluence Experience working with a highly technical team and in a dynamic, fast-paced environment Must be able to commute to Scott AFB, IL, Ft. Meade, MD … ServiceNow application Experience or familiarity with agile development Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc. Experience with JIRA and Confluence. Understanding of ITIL foundation or ITIL certified. Bachelor's/Master's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science More ❯
initiatives. Serve as a liaison between business users and technical teams, ensuring clear communication and expectations. Document and track user stories, acceptance criteria, and requirements using tools such as Jira, Azure DevOps, or similar platforms. Proactively identify and mitigate risks or roadblocks to ensure project success. Maintain alignment with compliance standards, data privacy regulations (HIPAA), and change management best … PMP, PMI-ACP, Certified Scrum Master (CSM), or similar Agile/PM certification. Previous consulting experience with healthcare IT or digital transformation. Experience using Agile project management tools (e.g., Jira, Trello, Azure DevOps). Familiarity with HL7, FHIR, or other healthcare integration standards. Ability to translate technical discussions into clear business terms for non-technical audiences. Benefits: Professional development More ❯
with Product Owners/Managers to ensure a well-managed product backlog (DEEP principles Support teams with user story writing, prioritization, and feedback loops. Metrics & Reporting:Utilize tools like Jira to track team progress, report on performance metrics (velocity, throughput, team maturity), and provide transparency on project health. Top Skills & Qualifications Hard Skills: Proven experience managing and delivering cross … to engage and present to teams, partners, and executives. Leadership: Proven experience in servant leadership, facilitating conflict resolution, and empowering teams to achieve their best. Tools: Proficient in using Jira and other Agile tools to track, measure, and report team performance and project health. With Gratitude, Bhavani Recruiting Manager Nukasani Group IncEmail: 540 W Galena Blvd, Suite 200, Aurora More ❯
verify, confirm and/or request decisions when new questions or issues arise Work with the Scrum Master and the Customer to prioritize requirements. Record and track issues using JIRA software the details of these interactions and develop the Release Notes in preparation for deployments. Works with the IT Project Manager to ensure the PM is aware of changes … thought of, and the ability to analyze to a very detailed level to extract exactly what is needed Ability to multi-task in a fast paced environment Knowledge of JIRA and Confluence Understanding of Agile Strong attention to detail and ability to work under constant deadlines The ability to develop interface control documents as required by the sponsor Excellent More ❯
with Business Process Engineering, capturing, modeling, and analyzing end-to-end business flows, identifying opportunities for process re-engineering. Leveraging the standardized suite of Enterprise Engineering & Architecture Tools (e.g., Jira, Confluence, Cameo, Doors Next Generation, Baseline Management System/Service Now), duties include (but are not limited to): Partnering with Enterprise Engineering and Architecture Teams (e.g., Enterprise Architecture, Enterprise … Architecture Artifacts (e.g., DoDAF Architecture Views - Service and System) Hands-on experience with the NGA RFC process Knowledge of Government Financial Management systems and workflows Hands-on experience with Jira and Confluence Training, certification, and hands-on experience with SAFe Agile Basic understanding of Digital Engineering/Model Based System Engineering concepts Experience with Business Process Engineering Experience facilitating More ❯
