at a customer facility. What you will do User Support Respond to incoming requests, inquiries, and technical issues from end-users through various channels (i.e. phone calls, instant messaging, Jira ticketing system) Provide clear, friendly and effective communication to assist users to resolve their issues Issue Resolution Troubleshoot end-user issues by diagnosing the root cause and providing an … appropriate solution Escalate issues to higher-level support, if necessary Incident Management Record and track incidents and service requests using the Jira ticketing system Ensure that issues are properly documented, categorized, prioritized and resolved within defined Service Level Agreements (SLAs) Technical Knowledge Maintain a strong understanding of the organization's infrastructure, systems, applications and processes to be able to … organization Ability to communicate technical information in a clear and understandable manner is crucial Proven problem-solving skills to identify issues, analyze data, and make informed decisions Experience with JIRA ticketing process and reporting capabilities or similiar service desk software What we'd like you to have Basic understanding of business intelligence suites (Tableau, PowerBI, COGNOS, etc.) desired Basic More ❯
AP 2025 IRAD projects • Plan, coordinate, lead program increments across all AP 2025 IRAD projects • Manage workflows 1) within teams, 2) between teams, and 3) across work centers using Jira Scrum and Kanban boards • Increase throughput by identifying constraints, mitigate dependencies causing bottlenecks, and reducing wait time • Identify opportunities to standardize recurring processes • Schedule and lead program increment (PI … planning and backlog reviews • Experience with managing and pruning backlog • Facilitate project leads with time phasing milestones and develop/map epics, features, stories to milestones • Creates Confluence and Jira templates for project leads • Coordinate multiple agile teams to ensure alignment with agile practices • Drive continuous improvement by enhancing processes, removing impediments, and optimizing value delivery • Act as a … resolution and improvement recommendations with strong time management skills. • Minimal (10%) travel to Government locations within U.S. Enterprise Req Skills Systems engineering, secret clearance, DOORS, CAMEO, SYSML, UML, Agile, jira, scrum, documentation, hardware tests, software tests Principal Systems Engineer: Bachelor's Degree in a STEM (Science, Technology, Engineering or Mathematics) discipline from an accredited university and 5 years of More ❯
and CI/CD pipelines Proven ability to lead design efforts in dynamic environments where requirements are fluid Experience with data-driven engineering practices using tools like Kibana, Grafana, JIRA, or similar Extensive leadership experience, including definition of software requirements Experience in Agile Development process Experienced in writing detailed test plans and procedures Excellent written and verbal communication skills … Key Skills and Experience Needed: SOFTWARE DEVELOPMENT, TECHNICAL LEADERSHIP, GOOGLE TEST, KIBANA, GRAFANA, WRITING TEST PLANS, JIRA, COMMUNICATION SKILLS, ANALYTICAL SKILLS Language Skills: Interpersonal skills to effectively work with internal peers as well as working effectively with suppliers and customers Ability to effectively present information in team meetings and design reviews, as needed Other Abilities: Ability to communicate clearly More ❯
of technical troubleshooting, effective communication and customer service and the ability to advise continues improvements to the applications' usability and performance. Documents and tracks customer incidents and requests via JIRA ticketing management system, updating troubleshooting and resolution efforts, and efficiently escalating tickets to appropriate teams when applicable Is responsible for receiving and tracking the trouble tickets, assigns them to … to ensure continuity of business operations Offer clear instructions and workarounds for resolving common issues Maintain clear and concise and accurate documentation of support activities and incident resolution in JIRA Provide end user training on use of new applications to users and new helpdesk personnel Work closely with other IT teams (network, systems, application support) to resolve issues and More ❯
doesn't have to be that way - especially in complex, fast-moving environments like ours. Your job: extend that momentum. This isn't about moving cards or enforcing perfect Jira fields. It's about reducing noise, cutting unnecessary overhead, and focusing energy where it actually moves the needle for delivery - especially when teams are under pressure, timelines shift, or … a distraction. No theory. Just proven results in high-pressure environments. You know the difference between "value-add" and "paperwork." You'll instinctively cut what doesn't matter (e.g., Jira formatting debates) and double down on things that help leaders see, act, and deliver. You're comfortable in ambiguity - you don't wait for perfect process; you adapt. You … dashboards that inform leadership decisions. Mandatory Skills: Proven Experience Driving Delivery Momentum in High-Pressure Agile Environments Proven Cross-Functional Collaboration & Alignment Creation (Product, QA, Configuration Teams) Desired Skills: JIRA, Confluence DTS offers excellent compensation package. Contact: Kuldeep Singh Team Lead Digital Technology Solutions More ❯
leadership Assist with the creation and maintenance of various program documents, including program MOUs, Interconnection Control Agreements (ICAs), Terms of Reference (ToR), and other contractual agreements Use tools like Jira and Confluence to track agreements, compliance documents, and other program-related tasks Ensure that all support agreements and authorizations are kept up to date and do not lapse in … Agreement (MOAs), Interagency Service Agreements (ISAs), and other related contractual documents Experience with the Risk Management Framework (RMF) process and its application to network and system interconnections Experience using Jira, Confluence, and other program management tools Proven ability to communicate clearly and effectively, both in writing and through oral presentations Ability to work with various stakeholders, including military personnel More ❯
large complex System of Systems or Service Oriented Architecture environments residing in cloud, on premise, or hybrid infrastructures. Experience with and understanding of systems engineering lifecycle. Experience in Confluence, JIRA and SAFe Agile practices. Senior level experience in helping organizations make data-driven decisions by providing real-time insights into business operations performance indicators and other metrics … data visualization Certifications in Tableau and other Business Intelligence tools e.g., Oracle NetSuite, Manta etc. Working knowledge of Model-Based Systems Engineering, processes, tools, and languages, e.g., CAMEO and Jira Demonstrated experience applying and implementing Agile methodologies, e.g., SAFe Agile Desired: Master's degree in Systems Engineering or in a related technical or scientific fields such as Engineering, Physics More ❯
Monitor project performance metrics and analyse trends to support continuous improvement. Coordinate stakeholder communications and facilitate project reviews and lessons-learned sessions. Administer project management tools (e.g., MS Project, JIRA, Trello, Power BI) and provide user support. Assist in the development of PMO standards, templates, and tools to enhance delivery capability. What we are looking for: Previous experience as … management methodologies such as Agile, Waterfall, or Hybrid. Bachelor s degree in Business, Project Management, or related field. Skilled in project management and reporting tools such as MS Project, JIRA, or Power BI. Strong attention to detail and excellent organisational and time management skills. A project management certification (e.g. PRINCE2, PMP, AgilePM) is desirable but not essential. What s More ❯
Web Solutions, Software, Systems Integration; Enterprise (Internal) & Customer Facing (API/Portal/Systems Integration) Projects; Stakeholder Engagement, Budgets, Issues, Risk, Change, Resource Management; PRINCE II, AGILE/SCRUM; JIRA, MS Project. Permanent, West London/Hybrid (3/2), c£80k +Benefits Lead Project Manager required by mid-sized global b2b services organisation focussed on the delivery of … production of internal enterprise systems Liaise with external clients/partners to oversee API/systems integration work Create, manage and keep all project documentation up to date in JIRA/MS Project etc Plan to build a small team of BAs and PMs to support onwards initiatives This is a Lead Project Management role which requires the individual More ❯
Leicester, City of Leicester, Leicestershire, United Kingdom Hybrid / WFH Options
RedTech Recruitment Ltd
writing and executing test cases and working to test plans Ability to grasp complex systems and learn quickly Clear communication skills and a collaborative approach Beneficial experience: SQL, XML, Jira, Jenkins, relational databases, or web services An interest in working on large-scale, business-critical software systems would be an advantage Responsibilities for Junior Test Engineer Testing complex software …/Systems Test Engineer/Test Analyst/Test Automation Engineer/Software Quality Engineer/Graduate Software Engineer/Test Technician/SpecFlow/TestComplete/Selenium/Jira/Jenkins/SQL/XML/Web Services/Relational Databases/Software Testing/Computer Science/Software Engineering/Information Security/IT Security More ❯
and code to meet security scans and security implementation guidelines (e.g. STIGs). 5+ years of hands-on experience standing up, configuring, and/or maintaining environments Experience with JIRA, Git and Confluence Experience working with a highly technical team and in a dynamic, fast-paced environment Must be able to commute to Scott AFB, IL, Ft. Meade, MD … ServiceNow application Experience or familiarity with agile development Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc. Experience with JIRA and Confluence. Understanding of ITIL foundation or ITIL certified. Bachelor's/Master's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science More ❯
coordinating and facilitating exchange meetings or forums to determine/validate requirements and ensuring tasks are performed according to agreed-upon plans. • Updating, maintaining, and tracking all requirements in JIRA, and through other methods as directed. • Developing and maintaining realistic, accurate, and complete schedules for each project. • Maintaining consistent, proactive, and timely communication with project sponsor, management and other … workloads in a complex environment. • Strong ability to manage competing priorities and communication to multiple stakeholders, while managing expectations appropriately. • Experience with project management and other software suites, particularly JIRA and Microsoft Office products. Desired Experience, Skills & Technologies • Project Management Professional (PMP) certification. More ❯
Work closely with senior engineers, architects, financial managers, and data strategists across the NGA enterprise. • Tools of the Trade: Gain hands-on experience with best-in-class tools like Jira, Confluence, Cameo, DOORS Next Gen, Baseline Management System, and ServiceNow. Education and Experience Required : Bachelor's degree or higher in Engineering, Computer Science, Information Technology, Management Information Systems, or … Architecture Artifacts (e.g., DoDAF Architecture Views - Service and System) Hands-on experience with the NGA RFC process Knowledge of Government Financial Management systems and workflows Hands-on experience with Jira and Confluence Training, certification, and hands-on experience with SAFe Agile Basic understanding of Digital Engineering/Model Based System Engineering concepts Experience with Business Process Engineering Experience facilitating More ❯
initiatives. Serve as a liaison between business users and technical teams, ensuring clear communication and expectations. Document and track user stories, acceptance criteria, and requirements using tools such as Jira, Azure DevOps, or similar platforms. Proactively identify and mitigate risks or roadblocks to ensure project success. Maintain alignment with compliance standards, data privacy regulations (HIPAA), and change management best … PMP, PMI-ACP, Certified Scrum Master (CSM), or similar Agile/PM certification. Previous consulting experience with healthcare IT or digital transformation. Experience using Agile project management tools (e.g., Jira, Trello, Azure DevOps). Familiarity with HL7, FHIR, or other healthcare integration standards. Ability to translate technical discussions into clear business terms for non-technical audiences. Benefits: Professional development More ❯
with Product Owners/Managers to ensure a well-managed product backlog (DEEP principles Support teams with user story writing, prioritization, and feedback loops. Metrics & Reporting:Utilize tools like Jira to track team progress, report on performance metrics (velocity, throughput, team maturity), and provide transparency on project health. Top Skills & Qualifications Hard Skills: Proven experience managing and delivering cross … to engage and present to teams, partners, and executives. Leadership: Proven experience in servant leadership, facilitating conflict resolution, and empowering teams to achieve their best. Tools: Proficient in using Jira and other Agile tools to track, measure, and report team performance and project health. With Gratitude, Bhavani Recruiting Manager Nukasani Group IncEmail: 540 W Galena Blvd, Suite 200, Aurora More ❯
verify, confirm and/or request decisions when new questions or issues arise Work with the Scrum Master and the Customer to prioritize requirements. Record and track issues using JIRA software the details of these interactions and develop the Release Notes in preparation for deployments. Works with the IT Project Manager to ensure the PM is aware of changes … thought of, and the ability to analyze to a very detailed level to extract exactly what is needed Ability to multi-task in a fast paced environment Knowledge of JIRA and Confluence Understanding of Agile Strong attention to detail and ability to work under constant deadlines The ability to develop interface control documents as required by the sponsor Excellent More ❯
with Business Process Engineering, capturing, modeling, and analyzing end-to-end business flows, identifying opportunities for process re-engineering. Leveraging the standardized suite of Enterprise Engineering & Architecture Tools (e.g., Jira, Confluence, Cameo, Doors Next Generation, Baseline Management System/Service Now), duties include (but are not limited to): Partnering with Enterprise Engineering and Architecture Teams (e.g., Enterprise Architecture, Enterprise … Architecture Artifacts (e.g., DoDAF Architecture Views - Service and System) Hands-on experience with the NGA RFC process Knowledge of Government Financial Management systems and workflows Hands-on experience with Jira and Confluence Training, certification, and hands-on experience with SAFe Agile Basic understanding of Digital Engineering/Model Based System Engineering concepts Experience with Business Process Engineering Experience facilitating More ❯
Work closely with senior engineers, architects, financial managers, and data strategists across the NGA enterprise. Tools of the Trade: Gain hands-on experience with best-in-class tools like Jira, Confluence, Cameo, DOORS Next Gen, Baseline Management System, and ServiceNow. Skills and Experience: Required: Bachelor's degree or higher in Engineering, Computer Science, Information Technology, Management Information Systems, or … Architecture Artifacts (e.g., DoDAF Architecture Views - Service and System) Hands-on experience with the NGA RFC process Knowledge of Government Financial Management systems and workflows Hands-on experience with Jira and Confluence Training, certification, and hands-on experience with SAFe Agile Basic understanding of Digital Engineering/Model Based System Engineering conceptsE Experience with Business Process Engineering Experience facilitating More ❯
and supporting Engineering Change Boards and Change Control Boards (CCB's) Experience with MBSE and Requirements management tools, such as Cameo and DOORS Expertise with Project & Task Management tools: Jira or Confluence Demonstrated ability to work cross-functionally inside the organization Experience managing design drawings, engineering changes and design/configuration audits Ability to read and understand drawings of … years with Master's Degree; OR 4 years with a PhD Experience with MBSE and Requirements management tools, such as Cameo and DOORS Expertise with Project & Task Management tools: Jira or Confluence Demonstrated ability to work cross-functionally inside the organization Experience managing design drawings, engineering changes and design/configuration audits Ability to read and understand drawings of More ❯
services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently Work schedule: The 24x7 shift … and telephone customer support Public Key Infrastructure (PKI) Attribute Based Access Control (ABAC) Entitlements Management LDAP directories SQL and basic database querying abilities RESTful services Ticket tracking systems (e.g., JIRA, Redmine, SNOW) Ability to: Analyze system applications and perform troubleshooting. Understand and communicate complex software systems. Modify Confluence pages and write technical documentation to support customers. Assist with educating More ❯
Work closely with senior engineers, architects, financial managers, and data strategists across the NGA enterprise. Tools of the Trade: Gain hands-on experience with best-in-class tools like Jira, Confluence, Cameo, DOORS Next Gen, Baseline Management System, and ServiceNow. Qualifications Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee … to or knowledge of Digital Engineering and Model-Based Systems Engineering (MBSE) principles Experience with Business Process EngineeringTools & Methodologies: Familiarity with the NGA RFC process Hands-on experience with Jira and Confluence Training or certification in SAFe Agile methodologiesArchitecture & Modeling: Additional experience working with DoDAF Architecture Views (Service and System level) Experience facilitating Technical Exchange Meetings (TEMs)Communication & Collaboration More ❯
data ontology, allow you to play a direct role in shaping the digital future of government financial systems, and gain hands-on experience with best-in-class tools like Jira, Confluence, Cameo, DOORS Next Gen, Baseline Management System, and ServiceNow. You will work closely with senior engineers, architects, financial managers, and data strategists across the NGA enterprise. Responsibilities: Partnering … Artifacts (e.g., DoDAF Architecture Views - Service and System). Hands-on experience with the NGA RFC process. Knowledge of Government Financial Management systems and workflows. Hands-on experience with Jira and Confluence. Training, certification, and hands-on experience with SAFe Agile. Basic understanding of Digital Engineering/Model Based System Engineering concepts. Experience with Business Process Engineering. Experience facilitating More ❯
procedure development, test execution, test reporting, and test automation • Strong technical writing skills and ability to develop security documentation • Proficient in tooling to include Microsoft products, or task boards (Jira, IBM EWM, etc.) • Strong analytical skills with the ability to perform deep dives into system requirements • Ability to interpret system models, diagrams, and architectures to assess security risks • Willingness … for a security clearance Qualifications We Prefer • Experience with National Security Agency (NSA) cryptographic certification requirements • Experience with cybersecurity verification activities (including automated vulnerability scanning tools) • Familiarity with DOORS, JIRA, Cameo, or other system modeling tools (not required, but preferred) • Security-related certifications (e.g., Security+, CISSP, CEH, etc.) are a plus but not required • Prior experience working with security More ❯
Shelton, Connecticut, United States Hybrid / WFH Options
PerkinElmer
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an More ❯
Position Overview: We are seeking a highly experienced and detail-oriented Senior Project Scheduler to support complex program planning and execution. This role is critical to ensuring the successful delivery of high-visibility projects by developing, maintaining, and analyzing integrated More ❯