22 of 22 Remote/Hybrid Permanent Knowledge Management Jobs

readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support security and risk initiatives … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners ...

service quality. Collaborating with technical, service delivery and customer facing teams, you will drive adoption of best practices across Incident, Problem, Change, Service Request, Knowledge, Asset and Service Level Management. You will use data, customer feedback, and operational insights to identify improvement opportunities, leveraging automation, AI and service management … twice a week and travelling to clients sites across the UK as and when needed. About you: You have experience in an IT Service Management roles within a Managed Services Provider, technology services organisation or complex enterprise IT environment You have a strong practical knowledge of ITIL ...

challenges in resolving known obsolescence's. This is essential to ensure continued manufacture and to meet customer requirements. As part of a cross-functional management team, this exciting opportunity allows the right candidate to help shape strategy, resolve issues, and deliver solutions to meet demanding timelines. In addition … main role as Sea Ceptor Obsolescence Manager, the successful candidate will also be required to play a pivotal role in knowledge management for the Sea Ceptor project, responsible for the coordination and retention of Sea Ceptor product knowledge and taking overall ownership of Lessons Learned across ...

account portfolio or chasing renewal metrics. You'll own a handful of key relationships, act as a trusted strategic advisor in legal innovation, knowledge management, and practice innovation, and help define what AI adoption looks like in a large law firm - for a business where your insights will … operations leads, CIOs, and practice group heads to identify high-value use cases and build measurable implementation plans. Lead executive-level business reviews with management committees, Chief Innovation Officers, and senior partners - communicating ROI, adoption progress, and strategic direction with confidence Devise practice group strategies and knowledge management ...

graduate degree in a related discipline Experience: Minimum of 3 years of experience in a law firm or legal department; candidates with direct knowledge management experience in a legal environment may qualify with at least 1 year of experience Proven experience in project management and business analysis … HTML, CSS, and other programming languages Experience working for a global organization preferred Prior experience as a lawyer or paralegal preferred Skills: Strong time management and organizational skills to effectively prioritize tasks and manage multiple projects in deadline-driven environments while maintaining strong attention to detail and accuracy ...

office/on-site days/week. We have an exciting opportunity for a Manager of Asset Information & Insights to join the Strategic Asset Management & Innovation Team at Yorkshire Water and be a part of helping Yorkshire Water provide the best service to our customers. Could this … across business functions is trusted and decision-ready. The role is also intended to ensure that the information used to support strategic planning, asset management objectives and regulatory requirements is trusted, assured and compliant. Working across Operations, Engineering, IT/Digital, Planning and the wider Asset Management function ...

comprising 42% of our partnership. The team you will join The AI capability sits within Birketts’ Information Technology function, working closely with Product Development, Knowledge Management, Learning & Development, Security and Risk & Compliance. Delivery will be product-led and iterative, with a small cross-functional working group using matrixed … resources across teams. The role will operate within Birketts’ core ecosystem, including Microsoft 365 (Copilot), iManage (Document Management), Aderant Expert (Practice Management), Intapp Intake (new client onboarding) and Microsoft Fabric (data platform). Azure is a likely hosting platform for any future ‘Birketts-approved AI environment’, subject ...

Operations function within a fast-paced and innovative digital environment. This is an exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement. You’ll work closely with technology and business stakeholders to ensure … support operations, ensuring high-quality customer service and SLA achievement Manage workload allocation, resource planning, and day-to-day operational performance Drive proactive problem management, trend analysis, and preventative measures to reduce recurring incidents Own and optimise Service Management platforms such as ServiceNow and related monitoring tools Collaborate ...

individual development goals. Actively contributing to your practice within TPXimpact, and to implementing the practice and Design strategy through internal impact time, skills development, knowledge management and sharing. Foster a culture of collaboration and continuous improvement on teams and across the practice and Design. Support business development activities … Line managing 12 researchers in the practice. Continuously stay up-to-date with emerging technologies and methods in design research trends, and share this knowledge with others. Continuously maintain and update skills and knowledge to stay current within your relevant field of expertise. About You Professional knowledge ...

acting as an escalation point for complex incidents and requests. This role combines hands-on troubleshooting with mentoring analysts, ensuring adherence to IT Service Management (ITSM) best practices and delivering exceptional customer service. The IT Service Desk operates on a weekly rotational schedule to ensure full coverage and support. … depth technical knowledge. Escalation Point: Serve as the primary escalation for the IT Service Desk team, ensuring timely resolution of critical issues. Incident Management: Perform detailed diagnosis and resolution for high-impact incidents, collaborating with other IT teams when necessary. Knowledge Management: Create and maintain advanced Knowledge ...

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireKnowledge Data and Systems SpecialistJob Title: Knowledge Data and Systems Specialist (Associate)Location: Nottingham - HybridWorking Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote.Our MissionWe're on a mission to be a force for good in lending. Throughout our almost … like working at Capital One UK.About the RoleThe purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting ...

work closely with business and technical teams to gather requirements, define user stories, and translate business needs into robust ServiceNow solutions that enhance service management, operational visibility, and employee experience .Key Responsibilitie sDesign, configure, and implement ServiceNow solutions across core platform capabilities and modules .Lead end-to-end delivery … activities, from requirements gathering and solution design through development, testing, deployment, and optimisation .Configure and enhance ServiceNow workflows, forms, service catalogues, knowledge management, self-service portals, and automation capabilities .Collaborate with stakeholders to capture business requirements and convert them into scalable technical solutions .Develop and support integrations using ...

seeking a highly skilled and motivated Lead Software Engineer, Warehouse Management with 8+ years of experience to drive the delivery of complex and impactful software solutions. In this pivotal role, you will directly influence the success of cross-functional initiatives and product outcomes by providing technical leadership, establishing best … with product goals. This position is fully remote This role is an Individual Contributor A day in the life as a Lead Engineer, Warehouse Management Provide strong technical leadership and guidance to the software engineering team, setting the technical vision and ensuring alignment with product goals Lead the design ...

HRSD platform, supporting integrations with systems such as Workday, Oracle, and Sage HR. They are delivering end-to-end transformation programmes, focusing on case management, employee portals, knowledge management, HR services, and workflow automation. Essentially, you will act as the conduit between HR stakeholders, customer teams … background, you may have experience as a ServiceNow Consultant, HR Systems Analyst, or Product-focused professional, as long as you bring strong HR domain knowledge and ServiceNow exposure. A CIS HRSD certification would be highly beneficial. You'll be confident in your approach and a strong communicator, comfortable working ...

ownership, governance, optimisation and continuous improvement of the platform once live. You'll be comfortable working across the Atlassian ecosystem, including Jira, Jira Service Management, Jira Work Management and Jira Assets, creating a scalable, integrated platform that supports teams across VoCoVo. A critical element of this role will … configuring Jira platforms from the ground up, beyond day-to-day administration of existing environments. Experience across the Atlassian ecosystem, including Jira Service Management (JSM), Jira Work Management (JWM), Jira Assets and related plugins/tools. You've previously built and scaled Jira as an enterprise-wide platform ...

Audit Logging Best Practices for Google Workspace Integration Support - Supporting Integrations with M365/Exchange Online (Mail Flow/Provisioning Between Platforms) Documentation/Knowledge Management - Maintaining/Enhancing Runbooks/Knowledge Base Articles/Operational Playbooks On-Call Support - Participating in On-Call Rotation for Critical … candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. Vaco by Highspring ...

Systems Engineer investigating Network Enabled Weapons (NEW) and Battlespace Integration concepts. As a technical leader, you will further develop these Air Dominance capabilities and knowledge in MBDA, apply them on current Air Dominance projects (Future Air Superiority Effector (FASE) and Future Combat Air System (FCAS , and ensure they … communication functions required at Sub-system, System, and System-of-System levels across current/future effectors and platforms Drive forward and provide knowledge on effector, platform, and wider battlespace network technical challenges and behaviours which will impact Air Dominance programmes across MBDA and industry Investigate multi-domain integration ...

product-led, with a strong focus on responsible AI, usability and measurable business impact. Key areas include: AI-enabled workflow automation Document automation and knowledge management Legal and compliance process optimisation AI-assisted research and summarisation Product roadmap ownership Product discovery and stakeholder engagement Agile product delivery … enabled products, automation tools or GenAI initiatives Understanding of technologies such as LLMs, NLP, RAG pipelines or AI workflow tooling Strong stakeholder management and workshop facilitation skills Experience working in Agile product environments Commercially minded product thinking with a focus on outcomes and user value Ability to translate complex ...

product-led, with a strong focus on responsible AI, usability and measurable business impact. Key areas include: AI-enabled workflow automation Document automation and knowledge management Legal and compliance process optimisation AI-assisted research and summarisation Product roadmap ownership Product discovery and stakeholder engagement Agile product delivery … enabled products, automation tools or GenAI initiatives Understanding of technologies such as LLMs, NLP, RAG pipelines or AI workflow tooling Strong stakeholder management and workshop facilitation skills Experience working in Agile product environments Commercially minded product thinking with a focus on outcomes and user value Ability to translate complex ...

Partners and Principals on the execution of executive search mandates, owning the research phase of the search process as well as proactively contributing to knowledge management and business development preparation. Research is a critical part of the client solution and is valued as the most vital element … documents, status reports and candidate appraisals Attend candidate and client meetings Capture and share relevant search, sector and market related information, trends, data and knowledge Assist with the preparation of compelling pitch documentation and business generation strategies Collate market intelligence and grow the clients network across key markets Core ...

Partners and Principals on the execution of executive search mandates, owning the research phase of the search process as well as proactively contributing to knowledge management and business development preparation. Research is a critical part of the client solution and is valued as the most vital element … documents, status reports and candidate appraisals Attend candidate and client meetings Capture and share relevant search, sector and market related information, trends, data and knowledge Assist with the preparation of compelling pitch documentation and business generation strategies Collate market intelligence and grow the clients network across key markets Core ...

systems engineering principles are applied consistently across the portfolio of programmes Champion the use of Model Based Enterprise toolsets to better manage technical projects, knowledge and progress. This role offers hybrid working. How You'll Contribute The Principal Research Engineer - Systems Engineering will contribute to the following: System Engineering … Codebeamer as the tool for requirements capture and decomposition, Agile tasking across teams, Dash board Compliance reporting for safety, quality, and regulatory requirements, Wiki knowledge management. Manage team and execution Coach, support and develop the systems personnel reporting to the Principal Systems Engineer, including career progression, annual appraisals ...