You must be agile and adaptive, capable of delivering results while managing the details of implementation. You must have demonstrable expertise in Genesys Cloud with a wide range of knowledge, and be ready to research and learn new techniques, languages, and frameworks. Working with a DevSecOps mindset, you will be developing, delivering, and operating Genesys Cloud using a secure … that touch multiple systems, working individually when required. Produce technical documentation and support all levels of the team via feedback and guidance. Actively encourage, drive technical demos, and provide knowledgetransfer during the delivery cycle. Proactively communicate status, risk and timelines when appropriate. Suggest sensible workarounds/next steps to mitigate impact of delayed work (eg Broke a … build across Voice, Email and Messaging channels. Proven track record in developing APIs for seamless integration of third-party tools and services. REST API/Web services experience. Detailed knowledge of IP Telephony: Genesys Cloud Edge Devices and SIP Trunking. Ability to diagnose and resolve complex technical issues including analysing SIP traces. Knowledge of Terraform and Genesys CX More ❯
Operational Manual for Loan Administration Develop complete functional solutions and system configurations for LoanIQ products. Provide training to end users and project team members, ensuring they have practical functional knowledge of LoanIQ. Demonstrate LoanIQ functionality and document processes and workflows. Conduct gap analysis, review requirement documentation, design specifications, and support testing activities. Support different areas within the client to … and support the test team through all cycles of testing, including preparation of test cases/scenarios. Design and deliver client training courses to give the client practical functional knowledge of LoanIQ products. Develop and maintain operational manuals covering new lending product business workflows. Qualifications: Extensive experience in implementing and configuring LoanIQ products. In-depth knowledge of business … processes related to corporate and commercial lending on LoanIQ. Excellent communication and stakeholder engagement skills. Ability to conduct detailed functional analysis and develop comprehensive solutions. Experience in training and knowledgetransfer to end users and project teams. Proficiency in conducting gap analysis and supporting testing activities. Ability to develop and maintain operational manuals and user guides. Ability to More ❯
a lead role in developing a culture where individuals are engaged and take responsibility for their continuous learning and personal development. Ensure robust processes are in place to promote knowledgetransfer to ensure the LAS becomes a learning organisation. Use data analysis skills to manipulate, analyse and interpret complex data sets, combining data from multiple People and Culture … a lead role in developing a culture where individuals are engaged and take responsibility for their continuous learning and personal development. Ensure robust processes are in place to promote knowledgetransfer to ensure the LAS becomes a learning organisation. Registrations Authority Management Assign, sponsor, and register RA agents, ensuring there are sufficient resources to operate the registration processes … Business Intelligence reporting tool Experience of performing data reconciliation and validation exercises to ensure the accuracy of the training data recorded within ESR/OLM Experience of supervising staff Knowledge and Skills Essential Demonstrable understanding of equality and inclusion regulations Demonstrating continuous personal development including management, HR, resourcing, organisation development and change management Planning and prioritising conflicting demands and More ❯
and procedures, and monitor migration activities. • Service Improvement: Recommend procedural changes, share best practices, and provide performance tuning recommendations. • Post Implementation: Work with technical leadership, perform transition planning, conduct knowledgetransfer, and develop Run Books. • Change Evaluation: Review IT processes and policies, document solutions, and conduct knowledgetransfer to address skills and resource gaps. Would you More ❯
escalated problem resolution • Implement solutions that support customer visions and objectives • Participate in inter program initiatives and discussions to resolve technical challenges • Create and maintain documentation and training for knowledgetransfer • Evaluate technologies and designs in relation to the critical infrastructure and service needs for external customers • Maintain operational excellence of network system and components to exceed customer … troubleshooting routing within the Internet • Experience with leading network vendors such as Cisco, F5, Pulse Secure • Ability to effectively communicate verbally and in writing. • Experience developing documentation and providing knowledgetransfer to functional teams • Demonstrated customer focus skills The ideal candidate will have: • Bachelor of Science in Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Information Systems or equivalent More ❯
devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledgetransfer to the BT support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the … current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledgetransfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Anson McCade
Overview You’ll lead the successful transition of people, processes, and technology from one operational model to another, with minimal disruption to business services. This includes managing dependencies, overseeing knowledgetransfer, and ensuring a smooth cutover aligned with organisational goals. Key Responsibilities Develop and maintain a comprehensive transition plan across all streams: people, process, and technology. Lead governance … forums for effective stakeholder engagement and decision-making. Identify and manage risks and interdependencies to prevent delays or disruptions. Oversee service handover and knowledgetransfer to ensure operational continuity. Align transition activities with broader organisational outsourcing strategies. Deliver a seamless operational cutover with minimal business impact. Your Experience Proven success in leading large-scale IT service transitions in More ❯
Overview You’ll lead the successful transition of people, processes, and technology from one operational model to another, with minimal disruption to business services. This includes managing dependencies, overseeing knowledgetransfer, and ensuring a smooth cutover aligned with organisational goals. Key Responsibilities Develop and maintain a comprehensive transition plan across all streams: people, process, and technology. Lead governance … forums for effective stakeholder engagement and decision-making. Identify and manage risks and interdependencies to prevent delays or disruptions. Oversee service handover and knowledgetransfer to ensure operational continuity. Align transition activities with broader organisational outsourcing strategies. Deliver a seamless operational cutover with minimal business impact. Your Experience Proven success in leading large-scale IT service transitions in More ❯
london, south east england, united kingdom Hybrid / WFH Options
Anson McCade
Overview You’ll lead the successful transition of people, processes, and technology from one operational model to another, with minimal disruption to business services. This includes managing dependencies, overseeing knowledgetransfer, and ensuring a smooth cutover aligned with organisational goals. Key Responsibilities Develop and maintain a comprehensive transition plan across all streams: people, process, and technology. Lead governance … forums for effective stakeholder engagement and decision-making. Identify and manage risks and interdependencies to prevent delays or disruptions. Oversee service handover and knowledgetransfer to ensure operational continuity. Align transition activities with broader organisational outsourcing strategies. Deliver a seamless operational cutover with minimal business impact. Your Experience Proven success in leading large-scale IT service transitions in More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Anson McCade
Overview You’ll lead the successful transition of people, processes, and technology from one operational model to another, with minimal disruption to business services. This includes managing dependencies, overseeing knowledgetransfer, and ensuring a smooth cutover aligned with organisational goals. Key Responsibilities Develop and maintain a comprehensive transition plan across all streams: people, process, and technology. Lead governance … forums for effective stakeholder engagement and decision-making. Identify and manage risks and interdependencies to prevent delays or disruptions. Oversee service handover and knowledgetransfer to ensure operational continuity. Align transition activities with broader organisational outsourcing strategies. Deliver a seamless operational cutover with minimal business impact. Your Experience Proven success in leading large-scale IT service transitions in More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Anson McCade
Overview You’ll lead the successful transition of people, processes, and technology from one operational model to another, with minimal disruption to business services. This includes managing dependencies, overseeing knowledgetransfer, and ensuring a smooth cutover aligned with organisational goals. Key Responsibilities Develop and maintain a comprehensive transition plan across all streams: people, process, and technology. Lead governance … forums for effective stakeholder engagement and decision-making. Identify and manage risks and interdependencies to prevent delays or disruptions. Oversee service handover and knowledgetransfer to ensure operational continuity. Align transition activities with broader organisational outsourcing strategies. Deliver a seamless operational cutover with minimal business impact. Your Experience Proven success in leading large-scale IT service transitions in More ❯
as needed. GENERAL PURPOSE OF JOB This role focuses on the support, maintenance and operations of IT systems and related technologies. Responsible for maintaining a general understanding of domain knowledge for IT systems, related technologies and processes pertinent to assigned areas. Effectively troubleshoot and perform root cause analysis in an attempt to resolve incidents by providing professional, courteous, timely … through the software system Interfaces and partners with Technical Services departments on an as-needed basis Works with Telecom, Networks, Servers, Security and Desktop Infrastructure Groups to ensure adequate knowledge base and established guidelines are maintained Troubleshoots support tickets for those issues that cannot be resolved over the phone when physical machine intervention is required Entrusted to exercise a … Bachelors degree in related field or equivalent IT experience preferred Experience : Minimum one (1) year of experience in IT field preferred; 3+ years of experience in IT field preferred Knowledge, Skills & Abilities: Strong written, verbal and interpersonal communication skills Strong knowledge of Windows current Operating Systems and associated tools and utilities General experience and knowledge of network More ❯
Experience Architectural Design and Implementation: - Evangelize and ensure adherence to standard service delivery lifecycle framework - Provide technical leadership and guidance to Architecture and Engineering Operational Excellence and Stability: - Facilitate knowledgetransfer across Architecture and Engineering and Operations - Establish and enforce service level agreements (SLAs) and Key Performance Indicators (KPI) Leadership and Collaboration: - Collaborate with IT stakeholders across the … financial principles, including budgeting, cost management, return on investment (ROI) analysis, and total cost of ownership (TCO) The Lead Technical Architect must possess experienced expertise and a strong working knowledge of the following technical areas: - Microsoft 365 (M365) Email and Collaboration - Virtual Desktop Infrastructure (VDI) and Azure Virtual Desktop (AVD) - Windows Client Operating Systems - Desktop Management - Client-side Application … Service Infrastructure in several large and complex organizations across government and/or commercial - Deep technical expertise in one or more key service infrastructure technologies and a strong working knowledge of Windows Server OS, RHEL OS, VMWare, Azure, AWS, Docker and Kubernetes, Stacker, GetLab CI/CD, Terraform, Ansible, Active Directory, Entra ID, and/or related technologies - Proven More ❯
Integration. • Expertise in creating, deploying, and managing Group Policy Objects (GPOs) in an Active Directory environment, a solid understanding of DNS and its interaction with Active Directory, and comprehensive knowledge of Active Directory domains, forests, trust relationships, organizational units (OUs), group policies, schema, and replication. • Demonstrated ability to learn and integrate new technologies quickly. • Strong communication skills for effective … knowledgetransfer and collaboration with sustainment teams. • Experience provisioning, monitoring, scaling, and optimizing cloud environments (Azure, AWS). • Exceptional technical troubleshooting skill (applications, services, servers, networking, etc). • Excellent verbal communications skills. • Proven ability to create documentation suitable for technicians or end users. Additional Desired Skills: • Experience using project planning software (such as Jira, Jira Service Desk and … and automating the deployment, scaling, and operations of application containers across clusters of hosts (Kubernetes, Docker Swarm). • Experience in data backup, replication, deduplication, and snapshot management using NetApp, knowledge of NetApp's storage virtualization solutions, and a proven ability to diagnose and resolve NetApp storage-related issues. • Azure DevOps Server Implementations to include build agent configurations. • Proven integration More ❯
in testing new features, patches, and upgrades to ensure system stability. Document and communicate system enhancements, configuration changes, and business impacts to key stakeholders. Assist with user training and knowledgetransfer for ERP processes and best practices. Collaboration & Stakeholder Engagement Work closely with finance, accounting, treasury, procurement, and IT teams to align ERP solutions with business needs. Support … reporting tools (SSRS, Management Reporter, Power BI). Required Experience with SQL queries, data extraction, and reporting tools (SSRS, Power BI, Financial Reporter). Required Strong functional and technical knowledge of financial modules in Microsoft Dynamics 365 F&O/AX 2012. Familiarity with data migration, integrations, and ERP support best practices. Proficiency in Dynamics 365 F&O (or … to pay, order to cash). Understanding of finance business processes (GL, AP, AR, FA, Budgeting, Procurement, Cash & Bank). Familiarity with ERP integrations, data management, and reconciliation processes. Knowledge of Microsoft Dynamics DMF, OData, business events, or API integrations is preferred. Strong analytical and problem-solving abilities to diagnose and resolve ERP issues. Excellent communication and stakeholder engagement More ❯
in testing new features, patches, and upgrades to ensure system stability. Document and communicate system enhancements, configuration changes, and business impacts to key stakeholders. Assist with user training and knowledgetransfer for ERP processes and best practices. Collaboration & Stakeholder Engagement Work closely with finance, accounting, treasury, procurement, and IT teams to align ERP solutions with business needs. Support … reporting tools (SSRS, Management Reporter, Power BI). Required Experience with SQL queries, data extraction, and reporting tools (SSRS, Power BI, Financial Reporter). Required Strong functional and technical knowledge of financial modules in Microsoft Dynamics 365 F&O/AX 2012. Familiarity with data migration, integrations, and ERP support best practices. Proficiency in Dynamics 365 F&O (or … to pay, order to cash). Understanding of finance business processes (GL, AP, AR, FA, Budgeting, Procurement, Cash & Bank). Familiarity with ERP integrations, data management, and reconciliation processes. Knowledge of Microsoft Dynamics DMF, OData, business events, or API integrations is preferred. Strong analytical and problem-solving abilities to diagnose and resolve ERP issues. Excellent communication and stakeholder engagement More ❯
in testing new features, patches, and upgrades to ensure system stability. Document and communicate system enhancements, configuration changes, and business impacts to key stakeholders. Assist with user training and knowledgetransfer for ERP processes and best practices. Collaboration & Stakeholder Engagement Work closely with finance, accounting, treasury, procurement, and IT teams to align ERP solutions with business needs. Support … reporting tools (SSRS, Management Reporter, Power BI). Required Experience with SQL queries, data extraction, and reporting tools (SSRS, Power BI, Financial Reporter). Required Strong functional and technical knowledge of financial modules in Microsoft Dynamics 365 F&O/AX 2012. Familiarity with data migration, integrations, and ERP support best practices. Proficiency in Dynamics 365 F&O (or … to pay, order to cash). Understanding of finance business processes (GL, AP, AR, FA, Budgeting, Procurement, Cash & Bank). Familiarity with ERP integrations, data management, and reconciliation processes. Knowledge of Microsoft Dynamics DMF, OData, business events, or API integrations is preferred. Strong analytical and problem-solving abilities to diagnose and resolve ERP issues. Excellent communication and stakeholder engagement More ❯
in testing new features, patches, and upgrades to ensure system stability. Document and communicate system enhancements, configuration changes, and business impacts to key stakeholders. Assist with user training and knowledgetransfer for ERP processes and best practices. Collaboration & Stakeholder Engagement Work closely with finance, accounting, treasury, procurement, and IT teams to align ERP solutions with business needs. Support … reporting tools (SSRS, Management Reporter, Power BI). Required Experience with SQL queries, data extraction, and reporting tools (SSRS, Power BI, Financial Reporter). Required Strong functional and technical knowledge of financial modules in Microsoft Dynamics 365 F&O/AX 2012. Familiarity with data migration, integrations, and ERP support best practices. Proficiency in Dynamics 365 F&O (or … to pay, order to cash). Understanding of finance business processes (GL, AP, AR, FA, Budgeting, Procurement, Cash & Bank). Familiarity with ERP integrations, data management, and reconciliation processes. Knowledge of Microsoft Dynamics DMF, OData, business events, or API integrations is preferred. Strong analytical and problem-solving abilities to diagnose and resolve ERP issues. Excellent communication and stakeholder engagement More ❯
in testing new features, patches, and upgrades to ensure system stability. Document and communicate system enhancements, configuration changes, and business impacts to key stakeholders. Assist with user training and knowledgetransfer for ERP processes and best practices. Collaboration & Stakeholder Engagement Work closely with finance, accounting, treasury, procurement, and IT teams to align ERP solutions with business needs. Support … reporting tools (SSRS, Management Reporter, Power BI). Required Experience with SQL queries, data extraction, and reporting tools (SSRS, Power BI, Financial Reporter). Required Strong functional and technical knowledge of financial modules in Microsoft Dynamics 365 F&O/AX 2012. Familiarity with data migration, integrations, and ERP support best practices. Proficiency in Dynamics 365 F&O (or … to pay, order to cash). Understanding of finance business processes (GL, AP, AR, FA, Budgeting, Procurement, Cash & Bank). Familiarity with ERP integrations, data management, and reconciliation processes. Knowledge of Microsoft Dynamics DMF, OData, business events, or API integrations is preferred. Strong analytical and problem-solving abilities to diagnose and resolve ERP issues. Excellent communication and stakeholder engagement More ❯
in testing new features, patches, and upgrades to ensure system stability. Document and communicate system enhancements, configuration changes, and business impacts to key stakeholders. Assist with user training and knowledgetransfer for ERP processes and best practices. Collaboration & Stakeholder Engagement Work closely with finance, accounting, treasury, procurement, and IT teams to align ERP solutions with business needs. Support … reporting tools (SSRS, Management Reporter, Power BI). Required Experience with SQL queries, data extraction, and reporting tools (SSRS, Power BI, Financial Reporter). Required Strong functional and technical knowledge of financial modules in Microsoft Dynamics 365 F&O/AX 2012. Familiarity with data migration, integrations, and ERP support best practices. Proficiency in Dynamics 365 F&O (or … to pay, order to cash). Understanding of finance business processes (GL, AP, AR, FA, Budgeting, Procurement, Cash & Bank). Familiarity with ERP integrations, data management, and reconciliation processes. Knowledge of Microsoft Dynamics DMF, OData, business events, or API integrations is preferred. Strong analytical and problem-solving abilities to diagnose and resolve ERP issues. Excellent communication and stakeholder engagement More ❯
in testing new features, patches, and upgrades to ensure system stability. Document and communicate system enhancements, configuration changes, and business impacts to key stakeholders. Assist with user training and knowledgetransfer for ERP processes and best practices. Collaboration & Stakeholder Engagement Work closely with finance, accounting, treasury, procurement, and IT teams to align ERP solutions with business needs. Support … reporting tools (SSRS, Management Reporter, Power BI). Required Experience with SQL queries, data extraction, and reporting tools (SSRS, Power BI, Financial Reporter). Required Strong functional and technical knowledge of financial modules in Microsoft Dynamics 365 F&O/AX 2012. Familiarity with data migration, integrations, and ERP support best practices. Proficiency in Dynamics 365 F&O (or … to pay, order to cash). Understanding of finance business processes (GL, AP, AR, FA, Budgeting, Procurement, Cash & Bank). Familiarity with ERP integrations, data management, and reconciliation processes. Knowledge of Microsoft Dynamics DMF, OData, business events, or API integrations is preferred. Strong analytical and problem-solving abilities to diagnose and resolve ERP issues. Excellent communication and stakeholder engagement More ❯
in testing new features, patches, and upgrades to ensure system stability. Document and communicate system enhancements, configuration changes, and business impacts to key stakeholders. Assist with user training and knowledgetransfer for ERP processes and best practices. Collaboration & Stakeholder Engagement Work closely with finance, accounting, treasury, procurement, and IT teams to align ERP solutions with business needs. Support … reporting tools (SSRS, Management Reporter, Power BI). Required Experience with SQL queries, data extraction, and reporting tools (SSRS, Power BI, Financial Reporter). Required Strong functional and technical knowledge of financial modules in Microsoft Dynamics 365 F&O/AX 2012. Familiarity with data migration, integrations, and ERP support best practices. Proficiency in Dynamics 365 F&O (or … to pay, order to cash). Understanding of finance business processes (GL, AP, AR, FA, Budgeting, Procurement, Cash & Bank). Familiarity with ERP integrations, data management, and reconciliation processes. Knowledge of Microsoft Dynamics DMF, OData, business events, or API integrations is preferred. Strong analytical and problem-solving abilities to diagnose and resolve ERP issues. Excellent communication and stakeholder engagement More ❯
in testing new features, patches, and upgrades to ensure system stability. Document and communicate system enhancements, configuration changes, and business impacts to key stakeholders. Assist with user training and knowledgetransfer for ERP processes and best practices. Collaboration & Stakeholder Engagement Work closely with finance, accounting, treasury, procurement, and IT teams to align ERP solutions with business needs. Support … reporting tools (SSRS, Management Reporter, Power BI). Required Experience with SQL queries, data extraction, and reporting tools (SSRS, Power BI, Financial Reporter). Required Strong functional and technical knowledge of financial modules in Microsoft Dynamics 365 F&O/AX 2012. Familiarity with data migration, integrations, and ERP support best practices. Proficiency in Dynamics 365 F&O (or … to pay, order to cash). Understanding of finance business processes (GL, AP, AR, FA, Budgeting, Procurement, Cash & Bank). Familiarity with ERP integrations, data management, and reconciliation processes. Knowledge of Microsoft Dynamics DMF, OData, business events, or API integrations is preferred. Strong analytical and problem-solving abilities to diagnose and resolve ERP issues. Excellent communication and stakeholder engagement More ❯
in testing new features, patches, and upgrades to ensure system stability. Document and communicate system enhancements, configuration changes, and business impacts to key stakeholders. Assist with user training and knowledgetransfer for ERP processes and best practices. Collaboration & Stakeholder Engagement Work closely with finance, accounting, treasury, procurement, and IT teams to align ERP solutions with business needs. Support … reporting tools (SSRS, Management Reporter, Power BI). Required Experience with SQL queries, data extraction, and reporting tools (SSRS, Power BI, Financial Reporter). Required Strong functional and technical knowledge of financial modules in Microsoft Dynamics 365 F&O/AX 2012. Familiarity with data migration, integrations, and ERP support best practices. Proficiency in Dynamics 365 F&O (or … to pay, order to cash). Understanding of finance business processes (GL, AP, AR, FA, Budgeting, Procurement, Cash & Bank). Familiarity with ERP integrations, data management, and reconciliation processes. Knowledge of Microsoft Dynamics DMF, OData, business events, or API integrations is preferred. Strong analytical and problem-solving abilities to diagnose and resolve ERP issues. Excellent communication and stakeholder engagement More ❯
in testing new features, patches, and upgrades to ensure system stability. Document and communicate system enhancements, configuration changes, and business impacts to key stakeholders. Assist with user training and knowledgetransfer for ERP processes and best practices. Collaboration & Stakeholder Engagement Work closely with finance, accounting, treasury, procurement, and IT teams to align ERP solutions with business needs. Support … reporting tools (SSRS, Management Reporter, Power BI). Required Experience with SQL queries, data extraction, and reporting tools (SSRS, Power BI, Financial Reporter). Required Strong functional and technical knowledge of financial modules in Microsoft Dynamics 365 F&O/AX 2012. Familiarity with data migration, integrations, and ERP support best practices. Proficiency in Dynamics 365 F&O (or … to pay, order to cash). Understanding of finance business processes (GL, AP, AR, FA, Budgeting, Procurement, Cash & Bank). Familiarity with ERP integrations, data management, and reconciliation processes. Knowledge of Microsoft Dynamics DMF, OData, business events, or API integrations is preferred. Strong analytical and problem-solving abilities to diagnose and resolve ERP issues. Excellent communication and stakeholder engagement More ❯