operations. Key Responsibilities Define and own the end‐to‐end technical architecture and target operating model across all six service towers Lead the three‐phase transformation programme (Stabilise → Optimise → Transform), managing timelines, milestones, risks, and dependencies Make architectural decisions across IAM, Cloud, SRE, Network, Data, and Security — ensuring coherence … cross‐tower automation initiatives for maximum cost and quality impact Establish SLA/KPI frameworks, performance dashboards, and outcome‐based metrics for all towers Lead the offshore migration strategy: define which roles move offshore, governance model, and knowledge transfer approach Manage programme risks, issues, and escalations — proactively identifying blockers ...