operationsRole Description Skills:KEY RESPONSIBILITIES• Define and own the end-to-end technical architecture and target operating model across all six service towers• Lead the three-phase transformation programme (Stabilise Optimise Transform), managing timelines, milestones, risks, and dependencies• Make architectural decisions across IAM, Cloud, SRE, Network, Data, and Security … cross-tower automation initiatives for maximum cost and quality impact• Establish SLA/KPI frameworks, performance dashboards, and outcome-based metrics for all towers• Lead the offshore migration strategy: define which roles move offshore, governance model, and knowledge transfer approach• Manage programme risks, issues, and escalations — proactively identifying blockers ...