Technical Support Engineer
- Hiring Organisation
- Neoci Ltd
- Location
- Manchester, Lancashire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £35,000 per annum
Responsibilities Technical Support & Problem Resolution Deliver First & Second line Cloud Technical Support for our customer solutions. Troubleshoot issues within custom contact centre implementations Analyse system logs, error messages, and performance metrics to identify issues Implement fixes for a wide range technical queries and issues as they arise. Escalate particularly … Collaborate with the development team on product Participate in troubleshooting sessions for customer issues Provide guidance and support to colleagues. Monitoring & Support Help monitor system performance for customer implementations Respond to alerts for system components Identify recurring issues and patterns across customer implementations Test new releases and updates ...