Senior Service Desk Engineer
- Hiring Organisation
- Zenzero
- Location
- Leeds, England, United Kingdom
will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring … tickets. Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs. Assist with coaching and mentoring the Service Desk Engineers. Act as an escalation point for the Service Desk Engineers. Assist the Service Desk Team Leader where required. Ensure all tickets are accurately ...