2nd Line Support Engineer
- Hiring Organisation
- Nextech
- Location
- Northampton, Northamptonshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £35,000 per annum
issues and help improve overall service delivery. Key Responsibilities Manage and resolve day-to-day 2nd line support tickets. Troubleshoot hardware, software, network, and Microsoft-related issues. Support and maintain desktops, laptops, peripherals, and user accounts. Investigate and resolve escalated technical incidents. Support network infrastructure, including routers, switches … connectivity. Assist with VoIP telephony and Microsoft Teams meeting room technologies. Mentor and support the 1st line team where required. Identify recurring issues and recommend service improvements. Keep technical knowledge up to date and complete relevant certifications. Provide occasional onsite customer support and participate in an out-of-hours ...