2nd Line Support Technician
- Hiring Organisation
- Trusted Technology Partnership
- Location
- Ringwood, Hampshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £30,000
closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training … available through Microsoft Learn. Skills and Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working ...