1st Line Team Leader
- Hiring Organisation
- Constant Recruitment Ltd
- Location
- TN12, Pearson's Green, Kent, Paddock Wood, United Kingdom
- Employment Type
- Permanent
- Salary
- £32000 - £35000/annum
assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. … Line or Service Desk Team Leader , ideally within an MSP or similar environment. Strong technical background across Microsoft infrastructure (Windows OS, Office 365, Active Directory, Server OS). A calm, methodical approach to problem-solving and escalation management. Excellent communication skills and the confidence to engage with ...