1 of 1 Remote Permanent Network Operations Specialist Jobs

Network Operations Specialist CEM Unit: Networks Location: Assembly, Bristol, United Kingdom Salary: Competitive with great benefits One of BT’s strategic priorities is to deliver differentiated and standout customer experiences. Network data forms a crucial input into the design, planning and investment in our network. Capturing, analysing and presenting this data insightfully and reliably will provide … the bedrock for a successful future network, and drive improvements based on customer experience. Supporting our innovative monitoring and analysis tool is crucial to allow this to happen and to protect and enhance our customers' experience. This role can be based in Bristol, Birmingham or London. Our hybrid working model means you are expected to be in the office … improvements. Maintain comprehensive documentation of systems, processes, and troubleshooting procedures. Skills and Experience Skills Customer-focused attitude. Experience of using/supporting Performance Management or CEM systems, or other network monitoring systems. Proactively monitor alarms and reporting. Ability to identify and follow relevant processes. Analytical thinking to identify solutions. Participate when needed in project groups, particularly in implementing technical More ❯