1st Line Support IT Technician
- Hiring Organisation
- Structured Network Solutions UK Limted
- Location
- Canterbury, Kent, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £26,000
ticketing system. Providing remote first-line technical support to customers using telephone and remote-access tools. Diagnosing and resolving common hardware, software, Microsoft 365, printing, and connectivity issues. Managing support tickets in accordance with agreed service levels and company procedures. Escalating incidents and service requests to 2nd Line Technicians … support requests. Creating, updating, and maintaining accurate ticket notes, technical documentation, and knowledge base articles. Assisting with user account administration, password resets, Microsoft 365 administration tasks, and endpoint support. Supporting the onboarding and offboarding of users in accordance with company procedures. Identifying recurring issues and providing feedback to help ...