IT Digital Adoption & Enablement Lead
- Hiring Organisation
- NRL
- Location
- Warrington, England, United Kingdom
structured IT training and enablement programme aligned to business and Service Desk needs Deliver a mix of: Instructor-led training Workshops (e.g. automation, Copilot, M365 tools) Self-service learning content Build capability across: End users Service Desk analysts (L1/L2) Support ongoing initiatives like structured Service Desk training plans … enablement approach based on user needs Skills & Experience - Essential Experience in IT Service Delivery, ITSM, or Business Change Strong knowledge and experience using Microsoft 365 (SharePoint, Teams, Copilot, ChatGPT, Power Platform) Experience with automation tools (Power Automate, Power Apps, Power BI, Chatbots) Experience designing and delivering training or enablement ...