Customer Success Director
- Location
- Greater London, England, United Kingdom
feedback to influence product strategy and service improvements.* Contribute to revenue retention, customer satisfaction, and overall portfolio growth through effective customer engagement.**Required Skills*** Proven, demonstrable experience in Customer Success, Account Management, Client Services, or similar customer-facing roles within enterprise software/SaaS environments.* Proven success managing complex … Customer Success frameworks using customer health and adoption data.* Experience leading customer transformation initiatives, including cloud adoption, SaaS migrations, or platform modernization.* Excellent communication, presentation, and relationship-building skills across technical and business audiences.* Strong analytical and problem-solving capabilities with a proactive approach to risk management.* Experience ...