1st/2nd Line Service Desk Technician (Education Sector Support) Merseyside (On-Site at Primary Schools)Full-Time | 08:30 - 16:30 | Term-Time Working Hours Are you a proactive and customer-focused IT professional looking to make a real difference in the education sector? We’re looking for a 1st/2nd Line Service Desk Technician to join … and pupils thrive in a tech-enabled learning environment. Key Responsibilities: Day-to-day Support Provide 1st and 2nd line technical support via our service desk (Freshdesk) and Remote Monitoring tools (Atera) Maintain and support offsite backup solutions (Altaro & MBS), and ISP filtering systems (Smoothwall) Respond to service desk queries, track issues through to resolution, and ensure client satisfaction … re Looking For: Technical Skills & Experience Experience in 1st/2nd Line IT support Working knowledge of Freshdesk, Atera, Smoothwall, Microsoft/Google admin consoles Strong troubleshooting skills and proactive system monitoring abilities Comfortable working independently on-site and liaising with teaching and admin staff Personal Attributes Excellent communication and interpersonal skills Highly organised with the ability to More ❯
from the front line. What You’ll Be Doing Supporting site migrations (Tues–Thurs), mostly remotely Working on infrastructure and change projects in the background Handling L3 support escalations , proactivemonitoring, and incident response Supporting third parties rolling out Aruba EdgeConnect and Aruba Central Attending CAB calls, planning upgrades, and coordinating SD-WAN changes Troubleshooting ClearPass , switch templates … project to BAU via ticketing systems Must-Have Skills CCNP-level networking knowledge Strong BGP understanding and real-world usage Experience using a ticketing system (e.g. ServiceNow) Firewall exposure Proactive, organised, able to take initiative and manage tasks independently Desirable Skills SD-WAN experience (Aruba EdgeConnect/SilverPeak) Experience with Aruba ClearPass Cisco Firepower (FMC/FTD) Cisco Nexus More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Hamilton Barnes 🌳
from the front line. What You’ll Be Doing Supporting site migrations (Tues–Thurs), mostly remotely Working on infrastructure and change projects in the background Handling L3 support escalations , proactivemonitoring, and incident response Supporting third parties rolling out Aruba EdgeConnect and Aruba Central Attending CAB calls, planning upgrades, and coordinating SD-WAN changes Troubleshooting ClearPass , switch templates … project to BAU via ticketing systems Must-Have Skills CCNP-level networking knowledge Strong BGP understanding and real-world usage Experience using a ticketing system (e.g. ServiceNow) Firewall exposure Proactive, organised, able to take initiative and manage tasks independently Desirable Skills SD-WAN experience (Aruba EdgeConnect/SilverPeak) Experience with Aruba ClearPass Cisco Firepower (FMC/FTD) Cisco Nexus More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Atom Bank
Crime team operates as a crucial Second Line of Defence, safeguarding the bank against evolving threats including money laundering, fraud, terrorist financing, and sanctions. We're looking for a proactive and resilient Financial Crime Risk Manager to report directly to our Deputy CRO (MLRO). This isn't just a role; it's an opportunity to build and embed … a new assurance programme within your first 12 months, driving proactive framework enhancement and strategic risk mitigation. While you'll manage some reactive BAU, your core focus will be on shaping Atom's robust financial crime future. If you thrive in a dynamic, fast-paced environment and have a passion for protecting customers and the bank, we want to … delegation from the MLRO for daily business sign-off. Risk Advisory & Mitigation: Act in an advisory capacity, assessing financial crime implications for new products, policies, and initiatives, and proactively monitoring risks from counterparties and outsourced partners. Investigations & Compliance: Conduct financial crime investigations, contribute to policy maintenance, assist with regulatory reports, and ensure positive regulatory engagement. Industry Influence: Represent the More ❯
practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. Accountabilities Availability, performance, and scalability of systems and services through proactivemonitoring, maintenance, and capacity planning. Resolution, analysis and response to system outages and disruptions, and implement measures to prevent similar incidents from recurring. Development of tools and scripts … to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience. Monitoring and optimisation of system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning. Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and work closely with other teams to ensure … Unix skills Some other highly valued skills may include Experience managing and helping prioritize a book of work to remediate issues and enhance the product Experience using and implementing monitoring and observability solutions, ideally including tools like Elastic, Geneos ITRS and Grafana Aptitude to understand relevant technologies and investigate logs to identify production issues More ❯
practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. Accountabilities Availability, performance, and scalability of systems and services through proactivemonitoring, maintenance, and capacity planning. Resolution, analysis and response to system outages and disruptions, and implement measures to prevent similar incidents from recurring. Development of tools and scripts … to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience. Monitoring and optimisation of system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning. Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and work closely with other teams to ensure … Unix skills Some other highly valued skills may include Experience managing and helping prioritize a book of work to remediate issues and enhance the product Experience using and implementing monitoring and observability solutions, ideally including tools like Elastic, Geneos ITRS and Grafana Aptitude to understand relevant technologies and investigate logs to identify production issues More ❯
understand data requirements and deliver efficient data access solutions. Implement robust data governance and security controls to meet regulatory requirements and industry best practices. Automate data workflows and implement proactivemonitoring and ing mechanisms for ETL pipelines and data platforms. Share knowledge, mentor team members, and contribute to the development of reusable data integration patterns, frameworks, and best More ❯
understand data requirements and deliver efficient data access solutions. Implement robust data governance and security controls to meet regulatory requirements and industry best practices. Automate data workflows and implement proactivemonitoring and ing mechanisms for ETL pipelines and data platforms. Share knowledge, mentor team members, and contribute to the development of reusable data integration patterns, frameworks, and best More ❯
knowledge, and consultative skills to ensure our customers achieve measurable success with ShipServ's solutions. You'll be the trusted advisor and advocate for your customers, driving value through proactive engagement, onboarding, training, and ongoing support. Your goal is to ensure customer satisfaction, retention, and account expansion. You will lead a team of specialists who support customer onboarding, manage … ShipServ's solutions. Drive expansion opportunities by identifying customer needs and collaborating with Sales to deliver relevant solutions and product upgrades. Develop playbooks and best practices for account health monitoring, business reviews, and outcome tracking to ensure customers achieve measurable value. Foster close collaboration with Sales and Product teams to translate customer insights into actionable improvements across the platform. … Analyze customer revenue and create risk/mitigation proactive plans to avoid churn. Procurement Advisory: Provide strategic procurement advisory to customers to implement the best practices. Utilize data insights to show value to towards their procurement practices. Buyer Onboarding: Provide strategic oversight of the Buyer Onboarding team, ensuring a smooth and timely implementation process that accelerates time-to-value More ❯
execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, root cause analysis, and proactivemonitoring/reporting. Develop and implement TOC strategy, staffing models, and documentation standards. Participate in systems architecture, new tech evaluation, and vendor selection. Manage operational workflows, reporting systems More ❯
wide IT strategies • Lead and coordinate the creation and/or evolution of the enterprise architecture function or program • Support all phases of network and network-security design, implementation, proactivemonitoring, troubleshooting and analysis of firewalls, Intrusion Detection Systems (IDS), Virtual Private Networks (VPNs), security controls and policies. • Develop system specifications, architecture designs, integration and test plans, and More ❯
execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, root cause analysis, and proactivemonitoring/reporting. Develop and implement TOC strategy, staffing models, and documentation standards. Participate in systems architecture, new tech evaluation, and vendor selection. Manage operational workflows, reporting systems More ❯
by installing software onto our hardware, configuring and testing • Work across our products and services by advising on and supporting all communication and information system matters. • Be responsive and proactive in monitoring the quality of service when delivering to a customer and be confident in your problem-solving skills and self-awareness about when to seek advice or More ❯
by installing software onto our hardware, configuring and testing • Work across our products and services by advising on and supporting all communication and information system matters. • Be responsive and proactive in monitoring the quality of service when delivering to a customer and be confident in your problem-solving skills and self-awareness about when to seek advice or More ❯
Bradley Stoke, Gloucestershire, UK Hybrid / WFH Options
Resourcing Group
by installing software onto our hardware, configuring and testing • Work across our products and services by advising on and supporting all communication and information system matters. • Be responsive and proactive in monitoring the quality of service when delivering to a customer and be confident in your problem-solving skills and self-awareness about when to seek advice or More ❯
bristol, south west england, United Kingdom Hybrid / WFH Options
Resourcing Group
by installing software onto our hardware, configuring and testing • Work across our products and services by advising on and supporting all communication and information system matters. • Be responsive and proactive in monitoring the quality of service when delivering to a customer and be confident in your problem-solving skills and self-awareness about when to seek advice or More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Frontier Resourcing Ltd
by installing software onto our hardware, configuring and testing • Work across our products and services by advising on and supporting all communication and information system matters. • Be responsive and proactive in monitoring the quality of service when delivering to a customer and be confident in your problem-solving skills and self-awareness about when to seek advice or More ❯
bradley stoke, south west england, united kingdom Hybrid / WFH Options
Resourcing Group
by installing software onto our hardware, configuring and testing • Work across our products and services by advising on and supporting all communication and information system matters. • Be responsive and proactive in monitoring the quality of service when delivering to a customer and be confident in your problem-solving skills and self-awareness about when to seek advice or More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Kaplan
outcomes. Carry out regular check-ins with the learners and employers to ensure they are progressing well in the apprenticeship and are on track to complete and pass. Be proactive in monitoring the performance of learners and informing appropriate stakeholders. Prepare reports on learner performance when required. Support apprentices to improve their maths and English capabilities and achieve More ❯
cost. Proactively monitor access controls, audit trails, and incident response procedures and lead or escalate where needed. Champion scalable solutions, including the use of AI or automation for security monitoring, access reviews and alerting. Governance and Process Clarity Ensure security policies are clearly documented, visible, and adopted company-wide. Support the business in navigating legal and regulatory change (e.g. … and stakeholder management skills - especially across tech, people and ops. Able to communicate clearly with both technical and non-technical audiences, translating policy into practice. Pragmatic, detail-oriented, and proactive in identifying gaps and driving improvements. Organised and comfortable managing multiple systems and vendors. Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and More ❯
Representing ROC on-site, you will deliver high-quality service while upholding professionalism and discretion at all times. Key Responsibilities Cover early shift routines, including on-site checks and monitoring activities. Use network monitoring tools to detect and flag potential incidents. Maintain ITSM systems with accurate work notes detailing progress and actions. Provide 1st and 2nd line troubleshooting … network infrastructure. Experience within enterprise or managed service environments (e.g., NOC or service desk). Proven ability to handle high-impact incidents and interface with senior engineers. Familiarity with monitoring and event management tools. Solid troubleshooting experience (network and/or server). Ability to assess outages and identify likely root causes. Competent PC and technical documentation skills. Experience More ❯
and support the customers network infrastructure. Representing ROC on-site, you will deliver high-quality service while upholding professionalism and discretion at all times. Key Responsibilities . Use network monitoring tools to detect and flag potential incidents. Maintain ITSM systems with accurate work notes detailing progress and actions. Provide 1st and 2nd line troubleshooting support, escalating when necessary. Perform … network infrastructure. Experience within enterprise or managed service environments (e.g., NOC or service desk). Proven ability to handle high-impact incidents and interface with senior engineers. Familiarity with monitoring and event management tools. Solid troubleshooting experience (network and/or server). Ability to assess outages and identify likely root causes. Competent PC and technical documentation skills. Experience More ❯
logical and methodical fault finding. Configure and perform factory acceptance tests on VSAT terminals and network hardware prior to deployment. Provide networking support to customers from both the Network Monitoring Centre and customer locations. Deliver in-depth network training on and off site, which will involve travel and some overnight stays, paid for by company. Perform 2nd and 3rd … LAN topologies. Ability to work on own initiative and unsupervised. A understanding of satellite communications (RF/VSAT/GEO/LEO) would be a benefit. Experience of network monitoring applications. Desired Qualifications Any form of technical back ground in electronics and communications systems. CCNA qualification, working towards or demonstratable experience. Palo Alto Firewall experience would be added advantage. More ❯
Hereford, Herefordshire, West Midlands, United Kingdom
Rockfield Specialist Recruitment
and methodical fault finding. Configure and perform factory acceptance tests on VSAT terminals and network hardware prior to deployment. Provide networking support to customers from both the GRC Network Monitoring Centre and customer locations. Deliver in-depth network training on and off site, which will involve travel and some overnight stays, paid for by company. Perform 2nd and 3rd … LAN topologies. Ability to work on own initiative and unsupervised. A understanding of satellite communications (RF/VSAT/GEO/LEO) would be a benefit. Experience of network monitoring applications. Desired Qualifications Any form of technical back ground in electronics and communications systems. CCNA qualification, working towards or demonstratable experience. Palo Alto Firewall experience would be added advantage. More ❯
Analyst" who will be the driving force behind product proficiency and adoption within Sitetracker's dynamic Research and Development (R&D) organization. In this role, You will be a proactive enablement leader and a deep subject matter expert, moving beyond traditional documentation to strategically equip our R&D team and downstream consumers with the critical knowledge needed to master … product modules and understanding business implications, including how it functions and how it's used to identify enablement opportunities and solve adoption challenges. Strategic Enablement & Adoption Ownership: Be a proactive leader who doesn't just create content but designs and executes comprehensive enablement strategies. Own product proficiency, driving adoption outcomes, and delivering measurable improvements in usage. Design solutions for More ❯