1 to 25 of 36 Remote Permanent Problem Management Jobs

Senior ITIL Problem Management Lead About the role you're considering Here we have a great opportunity to join our team as a Lead Problem Manager! We are seeking a seasoned and strategic Senior ITIL Problem Management Lead to own and drive the Problem Management process across our enterprise IT landscape. This role is pivotal in ensuring the stability and resilience of our services by proactively identifying, analysing, and resolving recurring issues. You will be accountable for process governance, performance metrics, and ensuring supplier adherence to agreed problem management standards ...

Senior ITIL Problem Management Lead About the role you're considering Here we have a great opportunity to join our team as a Lead Problem Manager! We are seeking a seasoned and strategic Senior ITIL Problem Management Lead to own and drive the Problem Management process across our enterprise IT landscape. This role is pivotal in ensuring the stability and resilience of our services by proactively identifying, analysing, and resolving recurring issues. You will be accountable for process governance, performance metrics, and ensuring supplier adherence to agreed problem management standards ...

Head of Service Management & Operations role is responsible for establishing and maintaining world-class service management practices and operational excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer-centricity. The position … involves financial and operational oversight of all service management and operations teams, ensuring transparent service delivery with high availability standards and rapid incident resolution. The role manages and limits operational risk to customers while delivering measurable business value through optimised service operations. Key Responsibilities & Requirements Service Management & Operations ...

Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2 years' experience in a customer-focused, fast-moving IT support or service management environment Foundation understanding in IT service delivery and understanding of Major Incident and Problem Management processes. Working knowledge of ITIL practices and terminology Strong communication … managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem tracking ...

work on preventative and permanent fixes to enhance overall processes. Focus Areas: Mission-critical production support (L1/L2 with L3 coordination) Incident & problem management (RCA, reduction of repeat incidents) Monitoring/Observability (Splunk, AppD, Grafana) SRE/DevOps collaboration (automation, CI/CD, resilience) Regulatory compliance & security … regions/time zones Must-Have Experience 8–12 years in IT production support/operations for complex, global banking applications Proven in incident management (Major Incident response, triage, SLA management, RCA facilitation) Hands-on with monitoring & logging: Splunk, AppDynamics, Grafana Strong in Unix/Linux & Windows, networking ...

Banking client is seeking an Authentication and Identity Lead to take ownership of the design, management, and support of its IAM estate across EMEA. We are partnered with one of the world’s leading financial groups, with a global network of over 2,700 locations across more than … will act as the main escalation point for complex incidents and technical challenges, while also helping to shape the technical direction of Identity Management across the business. You will work closely with leadership, service delivery, and wider technology teams to ensure secure, resilient, and scalable identity services that align ...

Banking client is seeking an Authentication and Identity Lead to take ownership of the design, management, and support of its IAM estate across EMEA. We are partnered with one of the world’s leading financial groups, with a global network of over 2,700 locations across more than … will act as the main escalation point for complex incidents and technical challenges, while also helping to shape the technical direction of Identity Management across the business. You will work closely with leadership, service delivery, and wider technology teams to ensure secure, resilient, and scalable identity services that align ...

role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse … met. Required Skills & Qualifications: Minimum of four years in technical support and three years in a leadership role. Strong background in incident and problem management, service delivery, and performance metrics such as SLAs and KPIs. Experience managing hybrid support teams and familiarity with IT service management frameworks ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical … skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration, and Risk Management. This role includes collaboration with technical and business teams to resolve root causes of service issues, drive continuous improvement, and ensure smooth transition ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical … skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration, and Risk Management. This role includes collaboration with technical and business teams to resolve root causes of service issues, drive continuous improvement, and ensure smooth transition ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical … skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration, and Risk Management. This role includes collaboration with technical and business teams to resolve root causes of service issues, drive continuous improvement, and ensure smooth transition ...

Incident & Problem Manager (Contract) Day rate: £400–£475 per day (Inside IR35) Location: Hybrid – London Duration: Initial 3-month contract (extension likely) Overview Seeking an experienced Incident & Problem Manager to lead end-to-end incident management and drive problem resolution within a complex, multi-party environment … resolution targets and breach prevention. Maintain high-quality incident records with full timelines, decision logs, and audit trail. Identify recurring issues, raise and manage Problem records, and support root-cause analysis. Drive long-term fixes, workarounds, and knowledge capture to reduce repeat incidents. Provide operational oversight to protect service ...

Incident & Problem Manager (Contract) Day rate: £400–£475 per day (Inside IR35) Location: Hybrid – London Duration: Initial 3-month contract (extension likely) Overview Seeking an experienced Incident & Problem Manager to lead end-to-end incident management and drive problem resolution within a complex, multi-party environment … resolution targets and breach prevention. Maintain high-quality incident records with full timelines, decision logs, and audit trail. Identify recurring issues, raise and manage Problem records, and support root-cause analysis. Drive long-term fixes, workarounds, and knowledge capture to reduce repeat incidents. Provide operational oversight to protect service ...

Microsoft 365 Administration - Proficient in managing Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Microsoft Entra ID (Azure AD). Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring … Operations (Azure) - Hands-on experience managing cloud infrastructure including virtual machines, storage accounts, networking, load balancers, and resource optimisation. Familiarity with Azure Monitor, cost management, backup solutions, disaster recovery configurations, and implementing infrastructure changes following change management procedures. Client-Facing Communication Skills - Exceptional interpersonal and communication abilities with ...

resolver groups and Service Desk to maintain high service standards and timely resolutions. • Detect, diagnose, and resolve service and infrastructure issues, ensuring incident and problem management is handled to the highest standards. • Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside … operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems • Support the senior team members in the management, reporting, and coordination of day-day tasks during absence of the Technology Lead. • Use the appropriate tools and equipment to perform the installation, intervention ...

resolver groups and Service Desk to maintain high service standards and timely resolutions. • Detect, diagnose, and resolve service and infrastructure issues, ensuring incident and problem management is handled to the highest standards. • Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside … operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems • Support the senior team members in the management, reporting, and coordination of day-day tasks during absence of the Technology Lead. • Use the appropriate tools and equipment to perform the installation, intervention ...

incident recovery for data services and turn lessons into robust runbooks, knowledge articles, and platform improvements, working closely with Engineering, Integration, BI, IT Service Management, and key suppliers. Youll oversee reliability and support for a modern stack that includes Power BI, Databricks, Azure Service Bus, SnapLogic, Gravitee, and observability … where possible. What youll do - Lead the L1/L2 Data Service Desk to meet or exceed agreed SLAs, ensuring disciplined incident, request, and problem management - Own and improve monitoring, alerting, and recovery procedures for Databricks jobs, Azure Service Bus queues/topics, SnapLogic pipelines, Gravitee gateways ...

maintain live applications. Knowledge and experience Application support This role requires providing second-line support for bespoke software applications, resolving issues through incident management systems, phone and email. Level 4 is appropriate, as it reflects the capability to handle complex support tasks independently and manage incidents effectively. Incident management This role involves managing incidents, particularly for web and application troubleshooting, and includes coordinating with external suppliers for issue resolution. Supplier management The role requires direct interaction with third-party suppliers to address application-related issues. Problem management The role involves troubleshooting and problem resolution ...

services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Global Director of Client Services Management to join our team in the UK! What we can give you: 37.5-hour working week with flexible working options, giving you that much needed … Aviva Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme Role Purpose: The Global Director of Client Services Management is a senior leadership role responsible for defining, leading, and evolving the global Client Services Management (CSM/SDM) function across all managed IT services. ...

services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Global Director of Client Services Management to join our team in the UK! What we can give you: 37.5-hour working week with flexible working options, giving you that much needed … Aviva Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme Role Purpose: The Global Director of Client Services Management is a senior leadership role responsible for defining, leading, and evolving the global Client Services Management (CSM/SDM) function across all managed IT services. ...

Location: London | Hybrid: 4 days per week | Type: Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading investment management client in London to appoint a highly skilled Senior Infrastructure Engineer. This pivotal role requires a confident, service-oriented professional to deliver exceptional technical … support, with a strong emphasis on VIP and C-suite service delivery. The ideal candidate combines deep technical knowledge with outstanding communication and relationship management skills. Key Responsibilities VIP & Executive Support: Deliver white-glove IT support to executive stakeholders, handling sensitive issues with discretion, urgency, and professionalism. Desktop ...

Location: London | Hybrid: 4 days per week | Type: Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading investment management client in London to appoint a highly skilled Senior Infrastructure Engineer. This pivotal role requires a confident, service-oriented professional to deliver exceptional technical … support, with a strong emphasis on VIP and C-suite service delivery. The ideal candidate combines deep technical knowledge with outstanding communication and relationship management skills. Key Responsibilities VIP & Executive Support: Deliver white-glove IT support to executive stakeholders, handling sensitive issues with discretion, urgency, and professionalism. Desktop ...

improvement. o Drive modern DevOps practices, tools, and standards to enhance service reliability, scalability, and security. o Guide teams in infrastructure-as-code, configuration management, and automated deployment strategies. o Lead knowledge sharing to embed best practice and build team capability. o Apply a logical, analytical approach to complex … problem-solving, by identifying root causes and balancing priorities and constraints. o Draw on a broad understanding of information systems concepts and practices relevant to the organisation's technology landscape. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome ...

Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances … final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft ...

Contract Azure Cloud Infrastructure Analyst. We need a contract Azure Cloud Infrastructure Analyst to provide 3 rd line technical support and management to infrastructure projects which will include Azure Cloud and Windows infrastructure systems. You must have experience & skills of Azure Cloud Infrastructure, Office 365, Windows cloud infrastructure, Servers … dealing with incidents and requests from the business. Maintaining Azure Cloud infrastructure services and ensuring their security, availability, and reliability. 3rd-line incident and problem management of the Azure Cloud infrastructure services. Managing changes to Cloud and network infrastructure to ensure they are kept up to date. Ensuring ...